Manage Lickd

How to cancel lickd and protect your creator rights in new zealand

What lickd is and why creators use it

Lickd is a music-licensing platform built for video creators, social media publishers, and production teams who need copyright-cleared music without the hassle of copyright strikes. You can license mainstream tracks, royalty-free music, and premium chart songs directly into your content on YouTube, TikTok, Instagram and beyond.

The service offers flexible subscription plans alongside single-track purchases. Whether you're running a YouTube channel, producing social content, or managing a small production outfit, Lickd removes the friction around music rights. However, many New Zealand creators find the service doesn't match their actual usage patterns, or they discover cheaper alternatives. If you're ready to step away, Stopee is here to guide you through the cancellation process step by step.

Who typically cancels lickd

You might cancel Lickd for several reasons: you've moved to a competitor platform, your content strategy has shifted, or you realised you weren't using enough mainstream tracks to justify the monthly cost. Some creators discover that royalty-free libraries (like Epidemic Sound or Artlist) better suit their workflow. Others simply want to reduce subscription fatigue and consolidate their tools. Whatever your reason, Stopee understands that cancellation decisions deserve clarity, not friction.

Lickd's pricing in new zealand dollars

Lickd publishes pricing in USD, which converts to NZD at the current exchange rate. Here's what you're typically paying:

Exchange rates fluctuate, so your NZD charge may differ slightly. Always check your billing statement to confirm the exact amount Lickd is charging your New Zealand bank account or card.

Your consumer rights when cancelling lickd

New Zealand law protects you as a digital service consumer, and Stopee wants you to know exactly where you stand before you cancel.

The consumer guarantees act and digital services

Under New Zealand's Consumer Guarantees Act 1993, you have the right to expect digital services (including subscriptions) to be fit for purpose, of acceptable quality, and match their description. If Lickd fails on any of these fronts-for example, if the platform constantly crashes, tracks don't license properly, or features promised in the plan are unavailable-you may qualify for a refund or cancellation without penalty, even outside a standard refund window.

Additionally, the Act grants you a 14-day "change of mind" right for certain purchases. For single-track licenses (not subscriptions), you can request a refund within 14 days of order if you haven't downloaded the track. Once you download, that right expires.

What the law says about subscriptions

For recurring subscriptions, Lickd's own refund policy typically applies: you get money back only if you cancel within your first billing period and haven't used Premium Track Credits. However, if Lickd misrepresents features, fails to deliver service quality, or charges you after you've attempted cancellation, you can escalate to the Commerce Commission or your bank's dispute team.

Stopee recommends keeping cancellation confirmations and all billing emails as proof. If Lickd refuses a legitimate refund, your bank can often reverse the charge under consumer protection rules.

How to cancel lickd on the web

The web dashboard is the fastest, most reliable way to cancel your Lickd subscription, and Stopee strongly recommends this method over app store cancellations.

Step-by-step web cancellation

1. Visit the Lickd website and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your account settings. Look for a menu or profile icon (usually top right) and select "My Account" or "Account Settings."
   • On some layouts, this may be listed as "Dashboard" or "Creator Dashboard."
3. Find your subscription management section. Click "Manage my subscription," "Plans & Billing," or "Billing & Plans."
   • This page displays your current plan, next billing date, and payment method.
4. Locate the cancellation button. Look for "Cancel Subscription," "Unsubscribe," or "End Plan."
   • Pro tip: Some plans show a red or warning-coloured button; others hide it under "More options." Scroll down if you don't see it immediately.
5. Confirm your cancellation. Lickd will ask why you're leaving (optional) and confirm the end date of your access. Click "Confirm Cancellation" or "Yes, cancel my plan."
   • Warning: Do not refresh the page during this step, or your cancellation may not process.
6. Take a screenshot of the confirmation message. This proof is invaluable if Lickd continues to charge you or if you need to dispute a charge later.
   • Save the screenshot and any confirmation email to a folder called "Cancellations" for your records.

If you subscribed via the lickd app (iOS or android)

App Store and Google Play subscriptions require cancellation through the app store itself, not through Lickd's website. However, Lickd's Help Center advises checking the web dashboard first, as some app-purchased plans can now be managed via the Lickd website.

1. Sign in at Lickd.co and navigate to Plans & Billing to see if your app subscription appears there.
   • If it does, follow the web cancellation steps above.
2. If your subscription does not appear on the web dashboard, cancel through your app store:
   • Apple App Store (iOS): Open Settings > [Your Name] > Subscriptions > Lickd > Cancel Subscription.
   • Google Play (Android): Open Google Play > Profile icon > Payments and subscriptions > Subscriptions > Lickd > Cancel subscription.
3. Screenshot the cancellation confirmation from the app store.
   • App store cancellations can take up to 48 hours to sync with Lickd's system.

What happens to your account and credits after you cancel

Cancellation can feel uncertain, especially when you're unsure whether you'll lose access immediately or retain your files. Here's the truth: you maintain access until the end of your paid period, then everything stops.

Your access timeline post-cancellation

When you cancel a paid subscription, Lickd does not immediately revoke your access. You continue to use the platform, download tracks, and manage your account until your billing cycle ends. For example, if you subscribed on the 15th and cancel on the 20th, your access runs through the 14th of the next month.

Free trial cancellations work the same way: cancel during a 14-day trial and you keep access until day 14, then it stops.

Premium track credits and downloaded music

Premium Track Credits (the paid credits you use to license mainstream or chart tracks) remain usable until the end of your billing period. After that, any unused credits expire and cannot be recovered. Downloaded tracks, however, belong to you: once you've licensed and downloaded a track, you retain the right to use it in your videos indefinitely (as long as you're not sharing the audio file itself).

Your account data stays on Lickd's servers even after cancellation, so you can always resubscribe later if you change your mind.

Refunds, refund windows, and how to request one

Stopee knows refund policies can feel like a maze, so here's a clear breakdown of exactly when Lickd will refund you and when they won't.

Single-track license purchases

If you bought a one-off track license (not a subscription), you have 14 days from your order date to request a refund, provided you have not downloaded the track. The moment you download it, the 14-day window closes. To claim this refund, log into your Lickd account, navigate to Help or Contact Us, and submit a refund request with your order number and order date.

Subscription refunds: the fine print

Subscription refunds are more restrictive and depend on which plan you hold:

• Creator plan (free trial): Cancel during the 14-day free trial and you keep access until day 14. No refund applies because you haven't paid. Cancel after the trial ends and you've started a paid cycle, and no refund applies.
• Starter, Creator (paid), and Plus plans: Lickd offers a money-back guarantee only if you cancel within your first billing period and have not used any Premium Track Credits. Refunds process in 3-5 working days.
• Pro plan and Premium Chart Music: Refunds are assessed case by case. If you've downloaded a license or used it in a video, Lickd will likely decline the refund.

How to request a refund

1. Log into your Lickd account and navigate to the Help Centre (usually linked in the footer or settings).
   • Search for "How can I get a refund?" or look for a "Contact Support" button.
2. Click "Request a refund" or "Contact us" and select the reason (e.g., "Subscription refund" or "Wrong purchase").
   • Include your subscription start date, plan name, and cancellation date.
3. Attach or reference any evidence: screenshots of the billing statement, cancellation confirmation, and proof you haven't used Premium Credits.
   • The more detail you provide, the faster Lickd reviews your request.
4. Wait 5-10 working days for a response. Lickd's support team reviews refund requests manually.
   • Pro tip: If you're declined and believe you qualify under the Consumer Guarantees Act, escalate to the Commerce Commission or ask your bank to dispute the charge.

Common mistakes people make when cancelling lickd

Cancellation feels straightforward until it isn't. We've seen creators unknowingly fall into traps that cost them money or access, so Stopee is here to flag the mistakes you can avoid.

Mistake 1: cancelling via app but forgetting the web dashboard

If you subscribed via the App Store or Google Play, cancelling only in the app store doesn't always sync immediately with Lickd's servers. Sometimes you'll see a second charge because the web dashboard still thinks your subscription is active. Always cancel in both places if you subscribed via an app, then wait 48 hours and check your web account to confirm the cancellation shows there too.

Mistake 2: not screenshotting the cancellation confirmation

Lickd's confirmation emails can be delayed or land in spam folders. If you don't screenshot the on-screen confirmation, you have no proof the cancellation was processed. Without proof, if Lickd charges you again, you'll struggle to dispute the charge with your bank. Always screenshot before you close the browser tab.

Mistake 3: assuming automatic refunds for unused credits

Premium Track Credits do not automatically refund when you cancel. They simply expire at the end of your billing period. If you've paid for the Pro plan, used only 2 of your unlimited monthly credits, and cancel, those unused credits are gone. Plan your cancellation strategically: use up your remaining credits before the billing cycle ends, or request a refund if you qualify under the money-back guarantee window.

Mistake 4: ignoring the "why are you leaving?" survey

Lickd asks for feedback during cancellation. While optional, providing constructive feedback occasionally prompts their support team to offer a discount or a partial refund to retain you. It's worth a sentence or two about why the service didn't work for you.

Cancellation checklist and next steps

Use this checklist to ensure your cancellation is complete and protect yourself from unexpected charges:

• Sign in to Lickd.co and confirm you're logged into the correct account (the one being cancelled).
• Navigate to My Account > Plans & Billing and locate your current subscription.
• Click "Cancel Subscription" and follow the on-screen prompts to confirm.
• Take a screenshot of the confirmation page showing the cancellation date and end-of-access date.
• Save the confirmation email (check spam if needed) and add it to your records folder.
• If you subscribed via app, also cancel through the App Store or Google Play and screenshot that confirmation.
• Set a reminder to check your bank statement on your next billing date to confirm no charge appears.
• If a charge does appear after cancellation, contact your bank immediately and provide your cancellation screenshots.

Should you stay or cancel? a quick comparison

Not sure if cancellation is right for you? Here's an honest breakdown of when Lickd works and when it's time to move on:

Contacting lickd if cancellation fails

If you've followed the cancellation steps and Lickd continues to charge you, or your cancellation confirmation never arrives, you have the right to escalate the issue. Stopee recommends trying official channels first before involving your bank or the regulator.

Lickd's support contact details

Lickd does not maintain a public phone line or New Zealand postal address. All customer support and cancellations must be handled via the web dashboard or email:

• Help Centre: Access the Help Centre through your Lickd account dashboard (usually a question mark icon or "Help" link).
• Email support: Use the "Contact us" form within the Help Centre. Lickd's support team responds within 5-10 working days.
• UK postal address (official): Lickd's registered office is in the United Kingdom; however, all account matters are handled digitally.

Escalation if lickd doesn't respond

If Lickd fails to process your cancellation, ignores refund requests, or continues charging after you've cancelled, you can escalate to:

• Your bank or credit card issuer: File a dispute for "services not provided" or "unauthorized charge." Your bank will recover the funds while they investigate.
• Commerce Commission (New Zealand): If you believe Lickd has breached the Consumer Guarantees Act or Fair Trading Act, lodge a complaint at beehive.govt.nz or contact them directly. They handle digital service disputes involving overseas providers.
• Chargebacks and dispute resolution: Your bank can initiate a chargeback, which forces Lickd to prove the charge was legitimate or refund you.

Final thoughts: take control of your subscriptions

Cancelling Lickd doesn't have to be stressful. You have clear cancellation pathways, consumer law protection, and multiple escalation routes if something goes wrong. The key is to stay organised: screenshot confirmations, track your billing dates, and don't hesitate to dispute charges if Lickd fails to honour your cancellation.

At Stopee, we've helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't know they were entitled to. Whether you're leaving Lickd for a competitor, stepping back from content creation, or simply tightening your budget, your decision deserves respect and clarity. Follow the web dashboard method, save your proof, and move forward with confidence. You're in control, and Stopee is here to back you up.