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Cancel Lickd: The Right Way
How to cancel Lickd and protect your music licensing credits in malaysia
What Lickd is and why malaysians use it
Lickd is not a casual music streaming app like Spotify or Apple Music. It is a subscription service built for creators - video makers, content producers, and social media users - who need legal licenses to use commercial music in their work. Unlike general streaming platforms, Lickd sells you Premium Track Credits tied to your plan, with pricing that depends on your YouTube channel size and the track you want to license. The company operates from London, England, and your contract is governed by English law, which matters if you ever need to escalate a dispute.
If you are in Malaysia and signed up for Lickd, you are essentially paying for access to a music licensing catalogue plus monthly credits. That is very different from paying for unlimited listening. Many Malaysian creators feel confused when cancellation steps are unclear or when they worry about losing unused credits before their renewal date. That frustration is completely valid - and Stopee is here to guide you through the exact cancellation process so you stay in control.
What you are actually paying for with Lickd
Lickd offers three main paid tiers: Starter (1 Premium Track Credit per month), Plus (2 credits per month), and Pro (4 credits per month). Each credit lets you license one track. The actual cost per track varies based on your YouTube channel's average monthly views - a mainstream track might cost RM151 as a one-off purchase, but only RM37.76 if you hold a Pro subscription with credits included.
The service is essentially a subscription discount model for music licensing, not an all-you-can-stream platform. If you have not used your credits by the end of your billing period after cancellation, Lickd says those credits expire. This matters because timing your cancellation around your credit usage is important if you want to get full value before your subscription ends.
How Lickd works for users based in malaysia
Lickd has no published Malaysia office or local phone support. The company does not publish pricing in Malaysian ringgit on a dedicated Malaysia page. Instead, support is handled entirely online through the help centre and email at [email protected]. This means your account page, email records, and the help centre are your main channels if you have questions or need to dispute a charge.
Because Lickd is a UK-based company, you are protected by Malaysia's Consumer Protection Act 1999 if you purchased the service while in Malaysia. That protection is a real asset if the company fails to honour its cancellation promises or charges you after you cancel.
Your consumer rights when cancelling Lickd in malaysia
Malaysia's Consumer Protection Act 1999 gives you clear rights when you buy a subscription service, even from a foreign company.
What the consumer protection act 1999 covers for you
Under the Consumer Protection Act 1999, every service you buy must be of merchantable quality and fit for its intended purpose. If Lickd fails to cancel your subscription when you request it, or if the company charges you after you cancel, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC). You can also pursue a refund through the small claims tribunal if the amount is under RM5,000.
Additionally, if Lickd offered you a free trial or money-back guarantee and then charged you without explicit consent, that is a breach of fair trading. The 14-day free trial, for example, should not auto-convert to paid without your clear confirmation. Keep all email confirmations and screenshots of your account to prove what you agreed to.
What happens if Lickd refuses to cancel or refund you
If you cancel through the website and Lickd charges you again, or if support ignores your cancellation request, escalate by sending a formal email to [email protected] with screenshots of your cancellation request and the unwanted charge. Reference the Consumer Protection Act 1999 in your message. If Lickd does not respond within 14 days, file a complaint with the MDTCC online at www.kpdnkk.gov.my or contact the Federation of Malaysian Consumer Associations (FMCA).
Stopee recommends keeping all documentation because proof of your cancellation request and the company's failure to honour it is what wins disputes. Do not rely on memory - screenshots and email trails are your evidence.
How to cancel Lickd step by step from malaysia
The safest way to cancel Lickd is directly through your account on the website, where you create a documented trail.
Step-by-step cancellation through your Lickd account
- Open your web browser and go to lickd.co, then log in with your email and password.
- Pro tip: If you have forgotten your password, use the "Forgot password" link before you start, so you do not get stuck halfway through.
- Once logged in, locate the menu or settings icon (usually in the top right corner of your dashboard).
- Look for a section called "Plans & Billing", "Subscription", or "Account Settings" - the exact label may vary.
- Click on "Plans & Billing" or the equivalent section.
- You will see your current plan name, renewal date, and billing details displayed.
- Find and click the "Cancel Subscription" button - it is usually red or highlighted to stand out.
- Warning: Some services hide this button under "Manage Subscription" or "Plan Options". If you do not see it immediately, try a page search (Ctrl+F or Cmd+F) for the word "cancel".
- Read the confirmation message carefully. Lickd will tell you when your access ends (usually the end of your current billing period) and what happens to unused credits.
- Take a screenshot of this message before you proceed - it is your proof of cancellation.
- Click "Confirm Cancellation" or the final confirmation button to complete the process.
- Lickd should display a message saying your cancellation is complete and provide a reference number or confirmation email.
- Check your email inbox (including spam/junk folders) for a cancellation confirmation email from [email protected].
- Pro tip: Forward this email to yourself or save it as a PDF. This is your receipt for cancellation.
What to do if the cancel button does not appear or the process stalls
If you navigate to Plans & Billing but do not see a cancel button, your account may be stuck in a technical glitch or your browser may not be loading the page fully. First, try logging out completely, clearing your browser cookies, and logging back in. If the cancel button still does not appear, email [email protected] with the subject line "Request to cancel subscription" and include your account email address and the date you want cancellation to take effect.
In that email, be specific: "I request that my Lickd subscription be cancelled immediately" or "I request cancellation effective [date]." Keep the email brief and factual. Lickd has a duty to respond within 14 days under the Consumer Protection Act 1999. If they do not, that delay itself becomes evidence you can use if you need to file a complaint with MDTCC.
Refunds and what happens after you cancel
Understanding your refund eligibility and what you can and cannot use after cancellation removes a lot of the fear around ending your subscription.
When Lickd will refund you
Lickd offers a money-back guarantee if you cancel within your first billing period and have not used any Premium Track Credits. That means if you signed up, paid for your first month, and then cancelled before using a single credit, you can request a full refund. This applies to Starter, Plus, and Pro plans.
If you have already used credits or you are cancelling after your first billing period, you will not get a refund - you are simply ending future charges. Stopee recommends checking your usage history in your account before you cancel so you know exactly where you stand. Go to your account dashboard and look for "Credits Used" or "Transaction History" to confirm.
What happens to unused credits after cancellation
This is the critical point that trips up many creators. Lickd says unused Premium Track Credits expire at the end of your billing period after cancellation. So if you cancel today but your billing cycle does not end for another 20 days, you can still use your remaining credits for those 20 days. Once your billing period ends, any leftover credits vanish - the company does not carry them over or refund them as cash.
To get maximum value, cancel right after you use your monthly credits, not before. For example, if your billing date is the 15th of each month and you have 3 unused credits today (the 10th), hold off cancelling until you use those 3 credits. Then cancel on the 14th, and your access ends on the 15th without waste.
Access to your tracks after cancellation
Once your billing period ends after cancellation, you lose access to the Lickd platform, but the tracks you have already licensed remain yours to use. Your YouTube videos, TikToks, and other content featuring those tracks do not disappear or get removed. The license you purchased with your credits stays valid for the content you created. You simply cannot licence new tracks or access the Lickd library anymore.
Pricing and plan comparison for malaysian users
Knowing the exact cost of each plan helps you decide if Lickd is worth keeping or if cancellation is the right move.
| Plan name | Monthly credits | Example cost per track (YouTube 0-50k views) | Estimated monthly price |
|---|---|---|---|
| No subscription (pay-as-you-go) | None - each track costs full price | RM151 per mainstream track | RM0 (you pay per track) |
| Starter | 1 credit per month | RM90.62 per track (20% discount) | ~RM100-150 (typical) |
| Plus | 2 credits per month | RM60-80 per track (40% discount approx.) | ~RM180-250 (typical) |
| Pro | 4 credits per month | RM37.76 per track (75% discount approx.) | ~RM250-400 (typical) |
Note: Exact pricing in Malaysian ringgit is not published by Lickd on a dedicated Malaysia page. Conversions above are indicative based on typical USD/GBP rates and reported user pricing. Contact [email protected] for current Malaysia pricing in RM.
Common mistakes people make when cancelling Lickd
Cancelling a subscription feels stressful because you worry you will be charged again or lose something of value. Many people rush through the process or skip confirmation steps, which opens the door to mistakes.
Forgetting to save proof of cancellation
The most common error is not taking a screenshot of the cancellation confirmation screen. If Lickd charges you again later and you cannot prove you cancelled, you are in a weak position. Even if you think the cancellation confirmation email will arrive, grab a screenshot of the on-screen confirmation before you close the browser. Save that screenshot with today's date in the filename so you have dated proof.
Cancelling before you use your monthly credits
Another frequent mistake is clicking "Cancel Subscription" on day 5 of your billing cycle when you still have 3 unused credits left. Those credits expire at the end of the month anyway, so you have wasted the cost of the subscription. Use your credits first, then cancel in the final days of your billing period. This takes planning, but it saves money.
Not checking your refund eligibility before cancelling
If you are inside your first billing period and have not used any credits, you are eligible for a refund. But if you cancel without noting this, you might forget to request the refund later. Check your account history for "Credits Used" before you cancel. If it shows zero and you are within 30 days of sign-up, request a refund immediately after cancellation in the same email to [email protected].
Assuming the cancel button will appear instantly
Lickd's website occasionally loads slowly or shows a cached version of your account page. If you do not see the cancel button, do not assume your account does not have one. Try refreshing the page, logging out and back in, or using a different browser. Only contact support if the button is still missing after two or three attempts.
What to do after your Lickd cancellation is complete
Cancelling is just the first step. What you do in the days after matters for protecting yourself from accidental re-billing.
Monitor your bank account and email for the next 30 days
Even after you cancel, watch your bank or credit card statements for the next month. Some companies delay processing cancellations by a few days, and occasionally a stray charge slips through. If you see a Lickd charge after your cancellation confirmation date, contact your bank immediately and request a chargeback while also emailing [email protected] with your cancellation proof.
Set a phone reminder for your old renewal date (the day you were supposed to be charged next). When that day passes without a charge, you know the cancellation worked. If a charge does appear, you have documentation to fight it.
Keep your cancellation email and screenshots for one year
Do not delete the cancellation confirmation email or your screenshots for at least 12 months. If Lickd charges you after that period and you need to file a dispute or chargeback, those documents are your evidence. Store them in a folder on your computer or in cloud storage like Google Drive so they do not get lost.
Update your payment method if you plan to use Lickd again later
If you think you might resubscribe to Lickd in the future, remove your old payment card from the account after cancellation. This prevents accidental re-billing if there is a data issue. You can always add it back when you are ready to subscribe again.
Checklist before and after you cancel Lickd
Use this checklist to make sure you do not miss any important step.
| Step | Before cancellation | Status |
|---|---|---|
| Log in and confirm your account details | Email, current plan, renewal date, credits used | ☐ |
| Check refund eligibility | Within first billing period and zero credits used? | ☐ |
| Use remaining credits | License any tracks before the cancellation takes effect | ☐ |
| Take screenshots of plan, billing, and cancellation screens | Proof of your cancellation request and confirmation | ☐ |
| Complete the cancellation through Plans & Billing | Click "Cancel Subscription" and confirm | ☐ |
| Save cancellation confirmation email | Forward to yourself or download as PDF | ☐ |
| Step | After cancellation | Status |
|---|---|---|
| Request refund (if eligible) | Email [email protected] within 7 days if inside first billing period | ☐ |
| Monitor your bank statement | Check daily for 7 days, then weekly for 30 days | ☐ |
| Set a reminder for your old renewal date | Confirm no charge appears on that date | ☐ |
| Store proof in cloud storage | Back up screenshots and emails in Google Drive or Dropbox | ☐ |
| Contact support if charged again | Email [email protected] and your bank within 48 hours | ☐ |
| File MDTCC complaint if unresolved | After 14 days of no response from Lickd support | ☐ |
Reasons to keep or cancel Lickd
Not everyone should cancel Lickd - it depends on how often you license music and how much you value the credit discount.
Reasons to keep your Lickd subscription
If you licence at least one mainstream track per month, a Lickd subscription usually saves you money versus pay-as-you-go pricing. For creators with YouTube channels in the 0-50k views range, a Pro plan with 4 credits at approximately RM37.76 per track is significantly cheaper than the RM151 full price. If you are uploading videos weekly and using music consistently, the subscription pays for itself. Additionally, Stopee recognises that having a predictable monthly cost is simpler than worrying about track-by-track spending.
Reasons to cancel your Lickd subscription
Cancel if you have not licensed a single track in the past three months, or if you are pausing video creation. There is no point paying for unused credits. Also cancel if you have switched to licence-free music (Creative Commons or royalty-free platforms) because those are free or much cheaper. If Lickd's pricing has become unaffordable or your content strategy has shifted, cancellation is the logical choice. Most importantly, if you tried the free trial, did not like the interface, or found the credit system confusing, cancel before the trial converts to a paid subscription.
How to contact Lickd support or escalate a complaint
If cancellation does not work through the website, or if you are still charged after cancellation, here is how to escalate.
Lickd contact details for malaysia
Lickd operates from London only and does not have a Malaysia office or local phone line. Your primary contact point is email: [email protected]. Include your account email address, the date you cancelled, and screenshots of your cancellation request when you email. Lickd aims to respond within 14 days.
The Lickd website is lickd.co. You can also access the help centre through your account dashboard, where you may find self-service articles on billing and cancellation.
If Lickd does not respond or resolve your issue
If support ignores your cancellation request or does not refund you after 14 days, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC) at www.kpdnkk.gov.my. You can also contact the Federation of Malaysian Consumer Associations (FMCA) for guidance on your rights under the Consumer Protection Act 1999.
Before escalating to MDTCC, send one final email to Lickd marked "FINAL NOTICE - Request for Immediate Cancellation and Refund" with all your documentation attached. State that if you do not receive confirmation within 7 days, you will file a complaint with MDTCC. Often, this gets a faster response because companies take regulatory complaints seriously.
Summary and your next step
Cancelling Lickd in Malaysia is straightforward if you follow the correct process. Log in to your account, navigate to Plans & Billing, click Cancel Subscription, take a screenshot of the confirmation, and save the cancellation email. You are protected by the Consumer Protection Act 1999 if the company fails to honour your cancellation or charges you after you cancel. Use your remaining credits before cancelling to get full value, request a refund if you are eligible, and monitor your bank account for the next 30 days to confirm no rogue charges appear.
If you feel stuck or confused during any step, Stopee has helped thousands of consumers cancel subscriptions in Malaysia, navigate refund disputes, and recover unwanted charges. Stopee provides free guides, templates, and escalation advice for subscription cancellations across all categories - from streaming and fitness to software and membership services. Visit Stopee at stopee.com to find more resources on protecting your rights as a consumer, and use Stopee's complaint templates if you need to escalate a dispute with Lickd or any other service. You have the power to cancel on your terms, keep your money, and stay in control.