Manage Loopcloud

How to cancel loopcloud: your step-by-step guide and refund rights in new zealand

What is loopcloud and why you might want to cancel

Loopcloud is a cloud-based sample library and music production subscription service operated by Loopmasters Ltd. It gives you access to searchable loops, sampled audio points, cloud storage and direct integration with your digital audio workstation (DAW) so you can streamline your music creation workflow.

You might be considering cancellation for several reasons: you've finished a project, the subscription doesn't align with your production style, you've found an alternative tool, or the cost no longer fits your budget. At Stopee, we understand that subscription decisions change - and cancelling should be straightforward.

Core features included in your subscription

Every Loopcloud plan includes a searchable sample library, cloud storage (the size depends on your tier), DAW integration, and a monthly points allowance to download new content. Your access to these features continues until your billing period ends, even after you cancel.

When cancellation makes sense

Cancel Loopcloud if you no longer use the service regularly, prefer a competing platform, want to reduce monthly expenses, or have completed a time-limited project. Stopee recommends reviewing your cancellation date in relation to your next billing cycle to avoid paying for unused time.

Loopcloud pricing and plan overview

Loopcloud offers three tiered subscription plans designed for different production needs and budgets.

Current plan options and pricing

Annual plans offer better value if you commit to the service long-term. If you're unsure whether you'll continue, the monthly option gives you flexibility.

How to cancel loopcloud on the web

The simplest way to cancel is through your online Loopcloud account, where you control your subscription status directly.

Web cancellation steps

1. Visit loopcloud.com and sign in with your email and password
   • If you've forgotten your password, use the "Forgot password?" link on the login page
2. Navigate to your Account page (usually found in the top-right menu or account settings)
   • Look for a section labelled "Current Plan" or "Subscription"
3. In the plan section, locate the "Cancel Subscription" button
   • This button typically appears in the bottom-right of the plan card
   • If you don't see it, scroll down to ensure you're viewing the full plan details
4. Click "Cancel Subscription" and follow the on-screen prompts
   • Loopcloud may ask why you're cancelling - this feedback helps them improve, but it's optional
   • You may see a retention offer; only accept if it genuinely suits your needs
5. Confirm your cancellation by clicking the final confirmation button
   • You should receive a confirmation email from Loopcloud shortly
   • Your subscription will remain active until the end of your current billing period
6. Save or screenshot the confirmation email for your records
   • This proves your cancellation date and is useful if you need to dispute a charge

Pro tip: Cancel at least 2-3 days before your renewal date to ensure the system processes your request in time. If you cancel on the day your payment is due, you may still be charged.

Loopcloud support contact for web issues

If the "Cancel Subscription" button doesn't appear or the process fails, email support@loopmasters.com with your account email address and a clear request to cancel. Stopee advises including your subscription plan and current billing date so the team can action this quickly.

How to cancel if you subscribed via a mobile app

If you purchased your Loopcloud subscription through an app store, you must cancel through that platform, not through Loopcloud itself.

Cancelling on apple app store (iOS)

1. Open the App Store on your iPhone or iPad
   • Tap the profile icon in the bottom-right corner
2. Select "Subscriptions" from the menu
   • You may see this under "Account" first
3. Find "Loopcloud" in your active subscriptions list
   • If it's not visible, swipe left to see expired subscriptions, then swipe right to return to active ones
4. Tap "Cancel Subscription" or "Manage" and then select the cancellation option
   • Apple will confirm the cancellation and your access end date
   • You can resubscribe at any time
5. Check your email for a cancellation confirmation from Apple
   • Keep this email as proof of cancellation

Warning: Apple manages all billing and cancellations for app subscriptions; Loopcloud support cannot process cancellations for iOS subscribers. You must cancel through Apple's system.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
2. Select "Manage subscriptions" or "Payments and subscriptions"
   • Then tap "Subscriptions"
3. Find and tap "Loopcloud" in your list
   • If it's no longer shown, check "Cancelled subscriptions" or "Expired subscriptions"
4. Tap "Cancel subscription"
   • Google will ask if you want to continue or cancel; choose cancel
   • You may be offered a discount to stay; only accept if it makes financial sense
5. Confirm the cancellation in the dialogue box
   • Google will email you a cancellation confirmation

Pro tip: If you subscribed through Google Play, Loopcloud's web cancellation form won't affect your subscription. The app store controls everything - contact Google Play support if you encounter problems.

What happens after you cancel your subscription

Cancellation doesn't mean immediate loss of access - understanding the timeline helps you plan your workflow and protect your data.

Your access timeline after cancellation

After you cancel, your Loopcloud subscription remains active until the end of your current billing cycle. If you cancel mid-month, you keep all features (cloud storage, DAW integration, sample downloads) until your renewal date. You will not be charged again after that date.

Once the billing period expires, your access to the sample library and cloud storage ends. Any content you've downloaded remains on your computer, but you cannot access Loopcloud's cloud features or download new samples without resubscribing.

Protecting your data before access ends

Stopee strongly recommends exporting or backing up any content you've stored in Loopcloud before your access expires. Download project files, export custom loops, and save any metadata or notes you've created. Your account may remain (Loopcloud doesn't automatically delete it), but accessing features requires an active subscription.

Pro tip: Export everything you need at least one week before your billing period ends. This gives you time to troubleshoot if any downloads fail.

Refund rights and when you can recover money

New Zealand consumer law provides you with rights that may entitle you to a refund, especially if you cancel early in your subscription.

Your consumer guarantee rights in new zealand

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel digital services within 14 days of purchase if you change your mind - provided the content hasn't been accessed or downloaded. However, once you begin streaming or downloading samples from Loopcloud, the digital content exception applies, and a refund becomes less likely under standard consumer law.

Loopcloud's terms of service note this exception; you can review the full terms at loopcloud.com/cloud/terms_of_service. Even so, Stopee advises contacting Loopcloud directly if you believe your situation warrants a refund.

When loopcloud may issue refunds

• If you have unspent points remaining on your account (e.g., you paid for 100 points but used only 20)
• If you paid for your subscription within the last 3 months and can demonstrate you made minimal use
• If you received a gift subscription or credit that remains unclaimed
• If there was a billing error (e.g., you were charged twice or in the wrong currency)

Refunds, when eligible, are typically processed within 14 days of Loopcloud's notification that your request is approved.

How to request a refund

1. Email support@loopmasters.com with the subject line "Refund Request"
   • Include your full name, account email, order date, and the amount paid
2. Clearly explain why you believe you deserve a refund
   • Mention unused points, lack of use, billing errors, or your cancellation date
   • Be honest and specific - vague requests are often declined
3. Attach screenshots or evidence (e.g., account statements, order confirmations)
   • This strengthens your case significantly
4. Wait for a response from Customer Care (typically 5-10 business days)
   • If declined, you can escalate under consumer law (see below)

Pro tip: If Loopcloud refuses your refund and you believe the denial breaches the Consumer Guarantees Act, contact the Commerce Commission (New Zealand's consumer watchdog) or file a dispute with your bank or payment provider.

Common mistakes people make when cancelling loopcloud

Cancelling a subscription sounds simple, but several traps can catch you off guard - here's what to avoid.

Mistake 1: cancelling too late in the billing cycle

If you cancel on the day your payment is due, Loopcloud's system may still charge you before processing the cancellation. Always cancel at least 3-5 days before your renewal date to guarantee the system stops future charges. Check your account to see when your next payment is scheduled.

Mistake 2: confusing app store cancellation with web cancellation

Many subscribers mistakenly cancel through their Loopcloud web account while still being charged via the App Store or Google Play. If you subscribed through an app, you must cancel through that app store - not through loopcloud.com. Stopee recommends double-checking your original purchase receipt to confirm where your subscription began.

Mistake 3: not confirming cancellation in writing

If you cancel via the web form, save the confirmation page and screenshot it. If you email support, request written confirmation of your cancellation. Without documented proof, disputes are harder to resolve if you're charged after cancelling.

Mistake 4: assuming your data is deleted

Cancellation does not automatically erase your account or uploaded files. Loopcloud retains your data unless you explicitly request deletion. If privacy is a concern, email support@loopmasters.com and ask them to delete your account and personal information.

Mistake 5: accepting a retention offer without reading the terms

During cancellation, Loopcloud may offer a discount or free trial to keep you subscribed. Only accept if the new price genuinely fits your budget and you're confident you'll use the service. Many subscribers regret accepting offers they don't intend to use.

Cancellation checklist for loopcloud subscribers

Use this checklist to ensure your cancellation is clean and complete.

How stopee helps you cancel with confidence

Cancelling subscriptions can feel frustrating, especially when companies make the process deliberately unclear. At Stopee (stopee.com), we've helped thousands of consumers cancel Loopcloud and other services with clarity and confidence. Our step-by-step guides, consumer rights information, and insider tips ensure you understand every stage of your cancellation - and your options if the company refuses.

Whether you're cancelling Loopcloud, a streaming service, a gym membership, or software subscription, Stopee is your trusted resource. We empower you to take control of your subscriptions and recover money you're entitled to.

Where to send cancellation notices by post

Loopcloud does not maintain a dedicated cancellation postal address in New Zealand. However, if you prefer to cancel by mail, you can send written cancellation notices to Loopmasters Ltd at their UK headquarters:

Loopmasters Ltd
United Kingdom

Email is faster and more reliable: support@loopmasters.com is your primary contact for any cancellation, refund, or account issues. Include your full name, account email, current subscription plan, and a clear request to cancel your subscription. Stopee recommends sending this email at least one week before your renewal date to allow time for processing.

If Loopcloud doesn't respond within 10 business days, escalate your complaint to the Commerce Commission (comcom.govt.nz) or contact your bank to dispute the charge. You have consumer protections in New Zealand, and Stopee encourages you to use them.