Manage Loopcloud

How to cancel your loopcloud subscription in the UK

Understanding your loopcloud subscription

Loopcloud is a cloud-based music production platform operated by Loopmasters, giving you access to an extensive library of samples, loops, and production tools through a subscription model. When you sign up, you enter a rolling contract governed by UK consumer law, which means you have specific rights to cancel and receive refunds under certain conditions. At Stopee, we help thousands of consumers understand these rights and exercise them effectively.

The service operates as a Software-as-a-Service agreement, meaning you pay recurring fees to maintain access to digital content. Your subscription falls under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Since Loopcloud transactions happen online without physical presence, you benefit from the 14-day cancellation window that applies to distance contracts in the UK.

Your contract with Loopcloud continues on a rolling basis until you formally cancel. Understanding both your service terms and your legal protections is essential before you decide to leave. Stopee exists to guide you through this process with clarity and confidence.

What the consumer rights act 2015 means for you

Under UK law, you have a statutory right to cancel most distance contracts within 14 days of purchase without providing a reason. This protection applies even if you have already used the service. However, if you have begun downloading and using samples beyond basic browsing, you may lose this right by confirming acceptance of the service. After the 14-day cooling-off period ends, you can still cancel, but you may lose any remaining credits or prepaid fees depending on the cancellation terms.

If Loopcloud has not provided clear, transparent terms at the point of sale, or if cancellation has been made deliberately difficult, you have grounds to escalate complaints to the Information Commissioner's Office or the Citizens Advice Consumer Service. Stopee recommends keeping records of all communications with the service provider.

Your contractual cancellation rights after 14 days

Once the 14-day statutory window closes, your right to cancel becomes a contractual matter governed by Loopcloud's terms and conditions. Most subscription services in the UK allow rolling cancellations with notice (typically 7 to 30 days), meaning you can stop future payments but may not recover past charges. Check your service agreement or the website to confirm Loopcloud's specific notice period and whether you qualify for a refund of unused credits.

Loopcloud pricing and membership tiers

Loopcloud offers several membership levels, each with different credit allocations and features to suit different production needs.

Current subscription options and costs

Below is the current pricing structure for Loopcloud memberships in the UK:

How payment works and when charges occur

When you subscribe to a paid tier, Loopcloud sets up automatic recurring payments on the same date each month or year (depending on your billing cycle). These charges continue until you cancel. If you have prepaid for an annual plan, you may not receive a refund for the remaining months unless you cancel within the 14-day window or if the company has breached its obligations. Always verify your billing cycle and payment method in your account settings before cancelling.

When you should consider cancelling loopcloud

Cancellation makes sense in several situations, and understanding your reasons helps you act decisively.

Reasons producers often cancel

You might cancel if you no longer produce music regularly, have found alternative sample libraries that better suit your workflow, or simply want to reduce monthly expenses. Some producers cancel when they discover they are not using their monthly credits before they expire. Others leave when they discover the samples do not match their genre or production style. Whatever your reason, you have the right to exit without penalty beyond any contractual notice period.

Situations where you should act immediately

If you are on a free trial that is about to convert to a paid plan, cancel before the conversion date to avoid an unwanted charge. If you signed up during a promotional period and the price is about to increase, you can cancel and potentially rejoin later at a different rate. If you discover you were charged twice or billed outside your billing cycle, contact Loopcloud support immediately and file a chargeback through your bank if necessary.

How to cancel loopcloud

You can cancel Loopcloud through multiple methods, each requiring a slightly different approach.

Cancelling through the loopcloud app or website

This is the fastest and most direct method to end your subscription.

1. Log in to your Loopcloud account on the official website or open the Loopcloud app on your device.
   • Use the email address and password associated with your account.
2. Navigate to your account settings or profile menu, usually found in the top-right corner or in a hamburger menu.
   • Look for options labelled "Settings", "Account", "Billing", or "Subscription".
3. Select "Subscription" or "Manage subscription" to view your current plan.
   • You should see your membership tier, billing date, and payment method.
4. Click "Cancel subscription" or "Downgrade to free" (the wording varies).
   • The system may ask you to confirm or provide feedback on why you are leaving.
5. Complete any confirmation prompts and check your email for a cancellation confirmation receipt within minutes.
   • Pro tip: Take a screenshot of the confirmation for your records.
6. Verify that your next billing date has been removed and no future charges are scheduled.
   • Log back in after 24 hours to confirm the cancellation took effect.

Cancelling by email or postal request

If you prefer written confirmation or encounter technical issues with the online portal, you can request cancellation in writing.

1. Compose an email or letter that includes your full name, account email address, and the subscription tier you are cancelling.
   • State clearly: "I request cancellation of my Loopcloud subscription, effective immediately" or specify a future date if you prefer.
2. Send the email to Loopcloud support at the address listed in their contact or billing information (typically found in your account settings or on the website).
   • Warning: Do not send payment cancellation requests to generic contact addresses; confirm you are using the official support email by checking the Loopcloud website directly.
3. If posting by mail, include your cancellation request letter along with a copy of your invoice or account details.
   • Send it to the address provided in your service agreement or billing information.
4. Request written acknowledgement of receipt and keep copies of all correspondence.
   • Allow 5 to 10 working days for postal requests to be processed.
5. Verify after one billing cycle that no further charges have appeared.
   • Contact your bank if a charge appears after your requested cancellation date.

Cancelling through your payment method

If Loopcloud does not respond to cancellation requests or you encounter blocking, you can instruct your bank or card provider to stop payments.

1. Contact your bank, card issuer, or payment platform (PayPal, Apple Pay, Google Play, etc.) that processed the Loopcloud charges.
   • Log into your banking app or call customer service.
2. Ask to "stop recurring payments" or "revoke merchant authorisation" for Loopcloud.
   • Provide the merchant name and the amount of the recurring charge.
3. Request confirmation in writing that the standing order has been cancelled.
   • Pro tip: Request this before the next billing date to prevent a final unauthorised charge.
4. Simultaneously, send a formal cancellation request to Loopcloud in writing (email or post) to create a documented trail.
   • This protects you if Loopcloud disputes the bank's decision later.

What happens after you cancel

Cancellation does not happen instantly; understanding the timeline helps you avoid confusion.

Your access and credits after cancellation

Once you cancel, you retain access to Loopcloud until the end of your current billing cycle. If your payment is due on the 15th of each month and you cancel on the 8th, you can still use the service until the 15th. After that date, your access will be downgraded to the free tier (if available) or removed entirely. Any unused monthly credits expire and are not refunded; they do not carry forward to future months.

Confirming the cancellation took effect

Log back into your Loopcloud account three to five days after your cancellation request. Check that your membership tier now shows "Free" or "Cancelled" and that no future billing date is listed. If a charge still appears, take a screenshot and contact Loopcloud immediately. Most legitimate companies process cancellations within one billing cycle.

Refunds and credit recovery

Your eligibility for a refund depends on when you cancel and what you have used.

The 14-day statutory right to cancel

If you cancel within 14 days of first subscribing, you are entitled to a full refund of all charges, even if you have downloaded samples. To claim this right, you must provide cancellation notice within the 14-day window and not have agreed to waive the cooling-off period. Loopcloud may deduct only the value of services you have actually consumed (not simple access to the library) if you have explicitly confirmed this in writing.

Refunds after the 14-day window

After 14 days, refunds depend entirely on Loopcloud's terms and the company's discretion. Most UK subscription services do not refund unused credits or prepaid months once the statutory window closes. However, if you can prove the service was faulty, misleading, or deliberately obstructed your cancellation, you may escalate to consumer protection authorities for a refund order. At Stopee, we advise that you always request a refund politely in writing first, with references to the Consumer Rights Act 2015, before involving external agencies.

Chargebacks if loopcloud refuses cancellation

If Loopcloud ignores your cancellation request and continues charging after you have given formal notice, you have the right to dispute the charges with your bank. Contact your payment provider and file a dispute (also called a "chargeback" or "reversal"). Provide evidence of your cancellation request, the date you sent it, and the unauthorised charges that followed. Your bank will investigate and reverse the charges if they agree you acted reasonably.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, but awareness of these traps helps you protect yourself and your money.

Mistake 1: assuming deletion means cancellation

Deleting the Loopcloud app from your device does not cancel your subscription. Uninstalling the software stops you from using the service, but the recurring payment continues. Always formally cancel through the app, website, or in writing before deleting anything.

Mistake 2: cancelling on the wrong date

If you want to avoid being charged for the next month, cancel before the billing date (not on it or after it). Loopcloud usually processes cancellations within 24 to 48 hours, but some delays can occur. To be safe, cancel at least three days before your next billing date.

Mistake 3: not keeping proof of cancellation

If a charge appears after cancellation, you need evidence that you requested it. Take screenshots of the cancellation confirmation screen, save cancellation emails, and note the date and time. Without proof, you will struggle to claim a refund or dispute a chargeback.

Mistake 4: ignoring promotional pricing fine print

Some Loopcloud offers advertise a discounted rate for the first month or three months, with an automatic increase after the promotion ends. If you do not cancel before the price jump, you will be charged at the higher rate. Read the terms carefully and set a reminder to cancel if you do not wish to continue at the full price.

Mistake 5: cancelling during a free trial without checking conversion dates

Loopcloud may offer free trial periods that automatically convert to paid subscriptions. Do not wait until you see the charge; cancel actively before the trial ends if you do not want to be billed. Most companies require cancellation 24 to 48 hours before the conversion date.

Your UK consumer rights under the law

UK consumer protection legislation is designed to protect you, even if Loopcloud's terms suggest otherwise.

The consumer rights act 2015

This Act establishes that any contract term which attempts to remove or limit your statutory rights is automatically void. Loopcloud cannot legally prevent you from cancelling or refunding you within 14 days, no matter what the small print says. If you believe the company has acted unfairly, you can complain to the Citizens Advice Consumer Service or the Information Commissioner's Office, both of which investigate breaches of consumer law at no cost to you.

Distance selling regulations

Because Loopcloud operates online, you benefit from the Consumer Contracts Regulations, which give you specific protections: the right to clear information before purchase, a mandatory 14-day cancellation window, the right to withdraw consent for digital content in certain circumstances, and protection against unfair contract terms. Loopcloud must not charge you for cancellation or make the process deliberately obscure.

If loopcloud refuses to cancel or refund

Escalate your complaint to the Citizens Advice Consumer Service (citizensadvice.org.uk) or the Information Commissioner's Office (ico.org.uk). You can also file a complaint with Trading Standards in your local authority. If the amount is small enough, consider small claims court, which allows individuals to pursue claims up to £10,000 without needing a solicitor. At Stopee, we have seen consumers win refunds of £100 or more through formal complaints when companies initially refused to respond.

After cancellation: what you need to do

Cancellation does not end your responsibility; completing these follow-up steps protects you from future surprises.

Verify no further charges appear

Check your bank statements or card activity for 30 to 60 days after cancellation. Loopcloud should not charge you beyond your final billing date. If an unexpected charge appears, contact your bank immediately and dispute it. Keep records of all your bank statements for at least six months after cancellation in case you need to escalate.

Secure any exported content and account data

Before your account is deleted or suspended, download or export any custom collections, favourites, or project files you may have created within Loopcloud. Once access is removed, you lose the ability to retrieve this data. Check Loopcloud's data export or account settings for download options.

Unsubscribe from marketing emails

After cancellation, Loopcloud may continue sending promotional emails encouraging you to rejoin. Unsubscribe from these by clicking the "Unsubscribe" link at the bottom of any email, or log into your account settings and disable marketing communications. This is a legal requirement under the Privacy and Electronic Communications Regulations 2003.

Preventing cancellation traps in future subscriptions

Learning from your Loopcloud experience can help you avoid similar issues with other services.

Read the cancellation policy before you subscribe

Before signing up to any subscription, search the terms and conditions for the cancellation section. Look for the notice period required (e.g., 7 days, 30 days), whether refunds are available, and which cancellation methods are offered. If cancellation instructions are hidden, vague, or missing, contact support before subscribing and ask for clarification in writing.

Use a separate payment card for trials

If you are testing a service, use a virtual or disposable card number (offered by many banks and fintech apps) rather than your main card. This reduces the risk of forgotten cancellations causing unexpected charges to your primary account.

Set calendar reminders for cancellation deadlines

If you want to cancel before the end of a free trial or promotional period, set a phone reminder for three days before the deadline. This gives you time to contact support if you encounter problems.

Stopee's cancellation checklist for loopcloud

Use this checklist to ensure you have covered all steps before and after cancellation.

Comparing loopcloud to alternative music production platforms

If you are cancelling because you want a different service, consider these UK-friendly alternatives with clear cancellation policies.

Contact information and escalation

If you need to contact Loopcloud or escalate a dispute, use the official channels below.

Loopcloud customer support

Visit the Loopcloud website to find the current support email address and contact form. Do not rely on social media messages for cancellation requests; always use official support channels. Include your account email, full name, and subscription details in any correspondence.

UK consumer protection authorities

If Loopcloud does not respond to your cancellation or refund request within 14 days, escalate to:

• Citizens Advice Consumer Service: www.citizensadvice.org.uk or 0808 223 1133
• Information Commissioner's Office: www.ico.org.uk or 0303 123 1113 (if data privacy is involved)
• Trading Standards: Find your local office at www.tradesstandards.gov.uk
• Your payment provider (bank or card issuer): For chargeback disputes on unauthorised charges

Why stopee matters for your cancellation journey

Thousands of music producers and audio professionals have successfully cancelled their Loopcloud subscriptions with confidence using Stopee's guides and support. Whether you are leaving due to cost, lack of use, or finding a better alternative, you deserve a seamless cancellation experience backed by clear information and your consumer rights. Stopee has helped thousands of consumers cancel subscriptions without stress, hidden fees, or the need to chase unresponsive companies. Your cancellation is final, your rights are protected, and your money is yours to manage.