Manage Loopcloud

How to cancel loopcloud and stop unwanted charges in the philippines

What loopcloud is and why you might want to cancel

Loopcloud is a cloud-based music production platform tied to Loopmasters that gives you access to over 5 million sounds, loops, and samples. You pay a monthly or annual subscription to unlock features like the Loopcloud Sync Plugin, cloud storage, and monthly points to download content. The service is available to users in the Philippines, but cancellation can feel unclear, and some users report unexpected charges after attempting to cancel.

If you signed up for the 14-day free trial, your subscription will convert automatically into a paid plan unless you cancel before the trial ends. That automatic conversion catches many users off guard, which is why understanding your cancellation options now-before unexpected charges appear-matters so much. At Stopee, we help you avoid these traps and take control of your subscriptions.

How loopcloud subscription plans work

Loopcloud operates on a pure subscription model with no one-time purchase option. You choose between three main tiers: Artist, Studio, or Professional. Each plan gives you a different monthly point allowance, cloud storage, and access to the full sound library. The Artist plan includes 100 points per month, the Studio plan gives 300 points, and the Professional plan offers 600 points. Prices in the Philippines are shown in Philippine pesos (₱) but fluctuate based on Loopcloud's exchange rate adjustments, so always check the current pricing on their plans page before committing.

Your value from Loopcloud depends entirely on how often you produce music and download samples. If you grab only a few sounds per month, even the Artist plan can feel like dead weight. If your production pace has slowed or you have found free alternatives, cancellation makes financial sense.

Why cancellation gets confusing in the philippines

Loopcloud's support team operates primarily through email at support@loopmasters.com, and there is no live chat option for immediate help. Several users in the Philippines report that charges continued after they believed they had cancelled, which creates real anxiety when you are watching your debit card, GCash-linked card, or Maya-linked card closely. The cancellation process itself is not hidden, but the lack of clear confirmation steps means you can easily miss proof that your cancellation actually went through. That is exactly where Stopee steps in: we show you the exact steps and evidence you need to collect.

Your consumer rights and how philippine law protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the legal right to cancel subscription services and receive a refund if the company fails to deliver the service as promised or does not process your cancellation request properly. This law protects you even if Loopcloud's terms and conditions seem one-sided.

What the consumer act means for your loopcloud cancellation

Under the Consumer Act of the Philippines, Loopcloud must honor your cancellation request within a reasonable timeframe. If you cancel but continue to be charged, you have the legal right to dispute those charges with your bank or payment provider and demand a refund. You also have the right to clear, written confirmation of your cancellation-not a vague screen or email that says "request received." Stopee recommends you keep all cancellation confirmations because they are your legal proof if a dispute arises.

If Loopcloud refuses to cancel your account or continues to charge you after you have submitted a cancellation request, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a chargeback with your bank. Having documented proof of your cancellation attempt is essential for these actions.

How to cancel loopcloud: three methods

You have three ways to cancel your Loopcloud subscription, each with its own benefits and risks. Stopee recommends the account dashboard method as your first choice because it creates an instant digital record.

Method 1: cancel through your account dashboard (fastest and safest)

This is the official route and creates immediate proof of your cancellation request. Follow these steps carefully:

1. Log in to your Loopcloud account at loopcloud.com using your email and password
   • If you have forgotten your password, use the "Forgot password" link on the login page
   • Check your spam folder if you do not receive the password reset email within 5 minutes
2. Click on your account icon or profile menu (usually in the top right corner)
   • Look for "Account," "Settings," or "Preferences" options
   • This section houses all your billing and subscription details
3. Navigate to the "Subscription" or "Billing" section
   • You will see your current plan name, next billing date, and payment method
   • Screenshot this page for your records before proceeding
4. Click "Cancel subscription" or "Cancel plan"
   • Loopcloud may show a retention offer or a survey asking why you are leaving
   • Do not assume these screens mean you are finished-you must continue through all prompts
5. Confirm your cancellation when prompted
   • Select the reason for cancellation from the dropdown menu if offered
   • Click the final "Confirm" or "Cancel subscription" button
6. Wait for the green confirmation message or success page
   • This page should state something like "Your subscription has been cancelled" or "Your account will close on [date]"
   • Screenshot this confirmation message immediately
   • Your current plan will remain active until the end of your billing cycle; you will not be charged after that date
7. Check your email for a cancellation confirmation message from Loopcloud (or support@loopmasters.com)
   • This email is your legal proof-save it in a folder titled "Subscriptions" or similar
   • If you do not receive a confirmation email within 2 hours, contact support@loopmasters.com to request written proof

Warning: If you see an offer to extend your subscription at a discount, closing that offer does not cancel your account. You must proceed through to the final confirmation page.

Method 2: email cancellation (best for documentation)

If the dashboard method does not work or you want extra documentation, send a cancellation email directly to Loopcloud's support team. This creates a paper trail and gives you proof of your request.

1. Compose an email to support@loopmasters.com with the subject line "Loopcloud subscription cancellation request"
2. Include the following information in the email body:
   • Your full name as it appears on your account
   • The email address associated with your Loopcloud account
   • Your current subscription plan (Artist, Studio, or Professional)
   • Your next billing date
   • The statement "I request to cancel my Loopcloud subscription effective immediately" or "effective on [your billing cycle end date]"
3. Send the email from the same email address registered to your Loopcloud account
   • This proves the request came from the account owner
   • Using a different email address may cause delays or rejection
4. Keep a copy of your sent email and any reply from support@loopmasters.com
   • Save these in your phone or computer with a timestamp
   • Forward them to a personal email account or save as PDF for backup
5. Expect a response from support within 2 to 5 business days
   • Support should send a confirmation email confirming your cancellation date
   • If you do not receive a response within 5 days, send a follow-up email or contact them again

Pro tip: Email cancellation is especially useful if you are disputing a charge later because you have timestamped proof of your cancellation request and Loopcloud's response.

Method 3: postal cancellation (slowest but creates legal record)

If you prefer to cancel by mail, you can send a written notice to Loopcloud's parent company, Loopmasters, at their Eastbourne address in the United Kingdom. This method is slower but creates a formal legal record.

1. Write a cancellation letter on plain paper including:
   • Your full name
   • Your email address and account number (if you have it)
   • Your subscription plan name
   • The date you are requesting cancellation
   • The statement "I request to cancel my Loopcloud subscription"
2. Send the letter via registered mail to:
   • Loopmasters Limited, Eastbourne, United Kingdom (check support@loopmasters.com for the exact postal address before sending, as it may have changed)
3. Keep the postal receipt and tracking number
   • This proves you sent the cancellation request
   • It can take 2 to 4 weeks to reach the UK and for Loopcloud to process your request
4. Follow up with an email to support@loopmasters.com mentioning you sent a postal notice
   • Include the tracking number in your email
   • This accelerates processing

Warning: Postal cancellation is the slowest option and only recommended if the dashboard and email methods have failed. Use this as a backup or escalation step.

What happens after you cancel loopcloud

Cancellation does not end your access immediately. Your subscription remains active until the end of your current billing cycle. You will have full access to Loopcloud and all its features until your paid period expires. After that date, your account will become inactive and you will no longer be charged.

Access and data after cancellation

Loopcloud's terms do not clearly explain what happens to your stored project files, downloads, and cloud data after cancellation. To avoid losing important work, download or export any music projects, samples, or settings you need before your subscription ends. Many users lose valuable project files because they assumed they could retrieve them later. Do not make this mistake.

After your subscription expires, you will lose access to the Loopcloud sound library, the Sync Plugin, cloud storage, and monthly points. Any projects you saved within Loopcloud may not be accessible unless you have downloaded them separately.

Checking your account after cancellation

Log back into your account a few days after you cancel to verify that your subscription status has changed to "Cancelled" or "Inactive." You should also see a message stating your access will end on a specific date. If your account still shows an active subscription, email support@loopmasters.com immediately with a copy of your cancellation confirmation to request manual cancellation.

Refunds and how to claim them

Loopcloud's refund policy depends on when you cancel relative to your billing date. If you cancel within the same billing cycle before your next charge date, you should not be charged. If you have already been charged for a month or year you will not use, you may be eligible for a refund.

When you are eligible for a refund

You are most likely to receive a refund if you cancel within 14 days of signing up (during the trial period) or within a short window after a billing date. If Loopcloud continues to charge you after you have submitted a valid cancellation request, you have a right to dispute the charge and demand a refund under the Consumer Act of the Philippines. Contact your bank or payment provider immediately and explain that you cancelled your subscription but were charged anyway.

If Loopcloud charged you without permission or after you cancelled, you can file a chargeback with your bank, GCash, or Maya. Provide your bank with the cancellation confirmation email and the date of the unauthorised charge. Your bank will investigate and reverse the charge if the evidence supports your claim.

How to request a refund from loopcloud

Email support@loopmasters.com with your cancellation confirmation and a request for a refund. Include the following:

• Your account email address
• The date you cancelled
• The date you were charged
• The amount charged (in PHP)
• A copy of your cancellation confirmation email
• Your bank transaction reference number

Support should respond within 5 to 7 business days. If they refuse to refund you, escalate to the Department of Trade and Industry (DTI) and file a complaint, or file a chargeback with your bank. You have the legal right under the Consumer Act of the Philippines to recover charges that were collected after you submitted a cancellation request.

Pricing table for loopcloud plans in the philippines

Note: Prices shown are estimates based on current exchange rates and may change without notice. Always check loopcloud.com for the exact PHP prices before subscribing or renewing. Annual plans usually offer a 10-20% discount compared to paying monthly.

Common mistakes to avoid when cancelling loopcloud

Cancellation is straightforward if you follow the process correctly, but small mistakes can leave you paying for another month or year. We understand how frustrating it is to spot an unexpected charge weeks after you thought you had cancelled, which is why paying attention to these details now saves you real money.

Mistake 1: not waiting for the final confirmation screen

Many users click "Cancel subscription," see a retention offer, and assume they are done. They close the browser without seeing the final success page. This is the biggest mistake. Always continue through every screen until you see a green checkmark, a success message, or explicit text saying "Your subscription has been cancelled." If you see anything less, you are not finished.

Mistake 2: cancelling but not checking your email confirmation

If you do not receive a confirmation email within 2 hours of clicking cancel, your cancellation may not have gone through. Check your spam folder first. If no email arrives, contact support@loopmasters.com immediately and ask for written confirmation of your cancellation. This email is your proof.

Mistake 3: forgetting to note your cancellation date

You need to know the exact date your access ends. Some users cancel but assume they will lose access immediately when actually they have access through the end of their billing cycle. Check your account within a week of cancelling and note when your subscription status changes to "Active" or "Inactive" and when access expires. This prevents surprises.

Mistake 4: not taking screenshots of your plan page before cancelling

Before you click anything, screenshot your current plan name, billing date, and payment method. If a charge appears after cancellation, you will have proof of what you were subscribed to and when you expected the cancellation to take effect.

Mistake 5: not downloading your projects before access ends

Once your subscription expires, you may lose access to any files stored in Loopcloud's cloud system. Download or export everything you need before the access end date. Do not wait until the last day because you might run into technical issues.

Your pre-cancellation checklist

Use this checklist to prepare for cancellation and avoid missing any steps:

• Screenshot your current plan page - capture the plan name, next billing date, and payment method
• Note the exact cancellation date - write down today's date and the expected end date of your subscription
• Export or download important projects - save any music files or samples you created within Loopcloud to your computer or cloud drive
• Find your account email address - confirm which email is linked to your Loopcloud account
• Gather your last invoice or card statement - keep proof of your most recent payment for reference
• Create a folder to store confirmation emails - use a dedicated folder on your computer or email client called "Loopcloud Cancellation"
• Set a calendar reminder - add a note to check your account 7 days after cancelling to confirm the status has changed
• Have your bank details ready - if you need to dispute a charge, you will need your bank name and transaction reference numbers

What to do if loopcloud charges you after cancellation

Unexpected charges after cancellation are not your fault, and you have clear legal options to recover the money. Do not ignore the charge or assume it is a one-time error.

Step 1: check if you are still within the access period

Log into your Loopcloud account and check the subscription status. If it shows "Active" or "Cancelled but access until [date]," your subscription may not have been cancelled yet. If today is before that end date, you might see a final charge as part of your current cycle. Check your cancellation confirmation email to see the exact end date.

Step 2: contact loopcloud support immediately

Email support@loopmasters.com with the subject line "Unauthorised charge after cancellation request." Include:

• Your account email address
• The date you cancelled
• A copy of your cancellation confirmation email
• The charge amount and date
• Your bank transaction reference number

Ask for an explanation and request an immediate refund. Keep a copy of your email and any response from support.

Step 3: dispute the charge with your bank

If Loopcloud does not respond within 7 days or refuses to refund you, contact your bank, GCash, or Maya and file a chargeback or dispute. Provide them with:

• A copy of your cancellation confirmation email from Loopcloud
• A screenshot of your Loopcloud account showing "Cancelled" status
• The transaction reference number from your bank statement
• Your email to support@loopmasters.com requesting a refund

Your bank will investigate and reverse the charge if the evidence shows you cancelled before the charge was applied.

Step 4: escalate to the department of trade and industry if necessary

If your bank does not resolve the issue or Loopcloud continues to charge you, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has the authority to investigate unfair billing practices and force refunds. Include all your documentation: cancellation emails, screenshots, bank statements, and correspondence with Loopcloud and your bank.

Cancellation methods comparison table

Customer reviews and real experiences with loopcloud cancellation

Users in the Philippines report mixed experiences with Loopcloud cancellation. Many successfully cancel through the dashboard without issues. However, some users report that cancellation confirmations were unclear, leading to unexpected charges in the following billing cycle. Others praise the email cancellation method because it created a clear documented record. A few users noted that Loopcloud's lack of live chat support made it harder to get quick help if cancellation did not go through. Overall, users who followed a documented cancellation process and saved confirmation emails reported no problems. Those who cancelled without documenting the steps were more likely to experience unexpected charges later. At Stopee, we have compiled hundreds of cancellation experiences and built this guide specifically to prevent the common traps we see repeated.

Your next steps to cancel loopcloud today

Start now before another billing cycle passes. Log into your Loopcloud account right now and take a screenshot of your billing page. That single screenshot is your first step toward cancellation. Then follow the dashboard cancellation method we outlined above-it takes less than 5 minutes and creates instant proof. Save every confirmation email and set a calendar reminder to check your account 7 days later. If an unexpected charge appears after cancellation, you will have all the documentation you need to recover it through your bank or the DTI.

Thousands of consumers in the Philippines have used the resources and step-by-step guides at Stopee (stopee.com) to successfully cancel subscriptions like Loopcloud without confusion or unexpected charges. You can too. Stopee has helped consumers in the Philippines understand their cancellation rights, document their requests properly, and recover unauthorised charges. Visit Stopee today to explore guides for other subscriptions you want to cancel and to learn more about your rights under the Consumer Act of the Philippines.

Contact information for loopcloud support and escalation

Save these contacts for your cancellation request and future disputes:

Primary support email: support@loopmasters.com

Mailing address (United Kingdom): Loopmasters Limited, Eastbourne, United Kingdom. (Verify the exact address on the help or contact page before sending postal mail.)

If Loopcloud refuses your cancellation request or continues charging you:

• Department of Trade and Industry (DTI) Consumer Protection Group: File a formal complaint at dtiphils.com or visit your nearest DTI office
• Your bank or payment provider: File a chargeback or dispute claim with your bank, GCash, or Maya
• National Privacy Commission (NPC): If Loopcloud refuses to delete your personal data after cancellation, file a data privacy complaint

You have legal rights as a consumer in the Philippines, and Stopee is here to help you exercise them. Cancelling Loopcloud is simple when you follow the right steps, document everything, and know where to escalate if problems arise. Start your cancellation today and take back control of your subscriptions.