Manage Loopmasters

How to cancel loopmasters and protect your music production budget

Understanding what you subscribed to with loopmasters

Loopmasters can feel confusing because the company sells both one-time sound packs and the Loopcloud subscription service, which charges you every month or year. The key to cancelling the right product is knowing which one you actually bought.

If your account shows a current plan, monthly or annual points, cloud storage, or access to the Loopcloud Sync Plugin, you are dealing with a recurring subscription, not a one-off purchase. That distinction matters because it determines your cancellation process and your refund rights under Philippine consumer law.

What loopcloud plans cost in the philippines

Loopmasters operates from the United Kingdom but serves Philippine users through PHP pricing. Your actual charge depends on your payment method (credit card, PayPal, or e-wallet), because exchange rates and card network fees can shift the final amount slightly. Here is what the published pricing looks like for monthly plans:

Pro tip: Annual plans cost less per month, but they lock you in for 12 months. If you are unsure whether Loopmasters fits your workflow, choose monthly first. Monthly plans also come with a 14-day free trial, so you have roughly two weeks to decide before the first charge hits.

How loopmasters operates in the philippines

Loopmasters does not staff a Philippine support team. All customer service runs through UK business hours via email and phone, which means response times can stretch 24 to 48 hours depending on the time zone difference. Live chat is not available, so email is your primary channel if something goes wrong.

Because Loopmasters is a UK-based company selling to Philippine consumers, your purchase is protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel within 14 calendar days of your first charge if you signed up through a free trial, and it requires the company to process refunds within 30 days. Stopee recommends saving every confirmation email and screenshot as evidence of your subscription date.

Should you cancel loopmasters right now

Cancelling makes sense if any of these situations apply to you, and Stopee is here to help you recognize them.

Signs you should cancel your loopmasters subscription

• You signed up for the 14-day free trial and realized it is not the right tool for your production style
• You subscribed but have not used your points or storage for 30 days or more
• The monthly cost no longer fits your budget, and the sound library does not justify the expense
• You found a cheaper alternative with better sounds for your genre or workflow
• You are being charged twice or for a plan you did not authorize
• You want to downgrade to a cheaper monthly plan instead of staying on your current tier

Reasons to keep your loopmasters subscription

• You actively download samples and use the Loopcloud Sync Plugin in your DAW (Digital Audio Workstation) every week
• The monthly points roll over or accumulate, and you have a backlog of sounds you plan to buy
• You are under contract with an annual plan, and early cancellation could trigger a penalty
• The Professional tier gives you 600 points monthly, which you genuinely use in projects you sell or monetize

How to cancel loopmasters in five steps

The official cancellation method is a self-service link inside your Loopcloud account, and it works reliably if you follow this path exactly.

Before you cancel: prepare your account

Taking three minutes to prepare now prevents confusion and lost data later. Here is what Stopee recommends you do first:

1. Log in to your Loopmasters account at loopmasters.com using your email and password
2. Navigate to your account settings or profile page
3. Find the section labeled "Current Plan" or "My Subscription"
4. Take a screenshot of this page, including your renewal date and the cancellation button
5. Note down your next billing date (this is critical if you are on a free trial)
6. Check your last payment method and amount
7. Download or back up any saved sounds, projects, or files you need after cancellation

Warning: Loopmasters does not explicitly state whether your cloud storage and saved data persist after cancellation. To be safe, export or download everything you rely on before you press the cancel button, because the terms are silent on data retention after account closure.

The exact cancellation path inside your account

Loopmasters places the cancellation link at the bottom-right corner of your Current Plan page. Follow these steps to find and use it:

1. Log in at loopmasters.com with your registered email
2. Click on your account name or profile icon (top-right corner)
3. Select "Account" or "Settings" from the dropdown menu
4. Scroll down to the section labeled "Current Plan" or "My Subscription"
5. Look for a button labeled "Cancel Plan", "Unsubscribe", or "End Subscription" in the bottom-right corner
   • If you do not see it immediately, try scrolling within that section or refreshing the page
   • If the button is still missing, contact support at help.loopmasters.com
6. Click the cancellation button
7. Confirm your decision on the popup or next page
8. Wait for a confirmation email from Loopmasters (check your spam folder)

Pro tip: Cancellation via the web is instant and final. You should receive a confirmation email within minutes. If you do not see it after 10 minutes, check your spam or promotions folder, because automated emails sometimes land there.

Cancelling by email if the web link does not work

If you cannot find the cancellation button or the web form fails, you can request cancellation by email. This method takes longer but is legally binding:

1. Send an email to Loopmasters support at help.loopmasters.com
2. Use the subject line: "Request to cancel my Loopcloud subscription"
3. Include the following in the email body:
   • Your full name as it appears on your account
   • Your registered email address
   • Your next billing date
   • The plan you are currently on (Artist, Studio, or Professional)
   • A simple statement: "I request to cancel my Loopcloud subscription effective immediately"
4. Keep a copy of this email for your records
5. Wait for a confirmation reply (expect 24 to 48 hours)
6. Once confirmed, your subscription is cancelled as of the email date, not the reply date

Warning: Email cancellation can sometimes go unanswered if support is overloaded. If you do not hear back within 48 hours, Stopee recommends sending a follow-up email and noting the dates of both messages. This creates a paper trail if you need to dispute a charge later with your bank.

What happens after you cancel loopmasters

Understanding what happens next prevents surprises when you check your bank statement.

Immediately after cancellation

Your subscription stops as of the cancellation date, not at the end of your current billing period. This means you keep access to your remaining points and cloud storage until your current paid period ends, even though no future charges will occur. For example, if you cancel on day 15 of a monthly plan, you still have access until day 30, and you will not be charged on day 31.

You should receive a cancellation confirmation email within minutes if you used the web button, or within 24 to 48 hours if you cancelled by email. Stopee advises you to save this email, because it serves as legal proof of your cancellation date.

Access to your account and data

After cancellation, you lose access to the subscription features: points will no longer increment, cloud storage will not refresh, and the Loopcloud Sync Plugin will stop working. However, Loopmasters does not explicitly state whether you retain access to your account login or downloaded files after the paid period ends. To protect yourself, back up any projects or sounds before the access cutoff date arrives.

Monitoring your bank statement

Check your bank or credit card statement carefully 7 to 10 days after cancellation. You should see no charges after your cancellation date. If a charge appears after you cancelled, you have the right to dispute it as an unauthorized recurring charge. Philippine banks usually allow disputes within 60 days of the statement date, so act quickly if you notice a mistake.

Refunds and chargebacks under philippine law

Your refund eligibility depends on when you cancel and which plan you are on, under the Consumer Act of the Philippines.

When you can get a refund

If you signed up during the 14-day free trial and cancelled before the first charge, you are entitled to a full refund of zero because no charge occurred yet. However, if your first charge went through and you request cancellation within 14 calendar days of that charge, you qualify for a full refund under Philippine consumer protection law. Loopmasters must process this refund within 30 days of your request.

If you cancel after the 14-day window, refunds are not automatic. Monthly plans do not offer pro-rata refunds (refunds for unused days), so you lose the remainder of your monthly or annual payment. Annual plans sometimes include an early termination clause, so check your confirmation email or account settings to see if penalties apply.

How to request a refund from loopmasters

1. Send a refund request email to help.loopmasters.com within 14 days of your first charge
2. Use the subject line: "Refund request for Loopcloud subscription"
3. Include:
   • Your full name and registered email
   • The charge date and amount (take a screenshot of your bank statement)
   • The reason for the refund (e.g., "Charged within 14-day trial, unsatisfied with service")
   • Your preferred refund method (original payment method or new banking details)
4. Keep copies of all emails and bank statements
5. Wait 30 days for the refund to appear

Pro tip: Refunds to credit cards usually appear within 5 to 10 business days after Loopmasters processes them, but bank processing can add another 5 days. If 30 days pass with no refund, contact your bank and file a chargeback dispute, providing copies of your refund request email and cancellation confirmation.

Filing a chargeback if loopmasters refuses a refund

If Loopmasters ignores your refund request or denies it without cause within 14 days of your first charge, you have the right to dispute the charge with your bank or credit card company. This process is called a chargeback in the Philippines:

1. Contact your bank or credit card provider by phone or online banking
2. Request a "chargeback" or "dispute" for the Loopmasters charge
3. Provide the bank with:
   • Your cancellation confirmation email from Loopmasters
   • Your refund request email and any denial from Loopmasters
   • Screenshots of your bank statement showing the charge
   • The date you signed up for the free trial
4. Your bank will open an investigation (usually within 10 business days)
5. If the bank rules in your favour, the charge is reversed and credited back to you

Philippine banks are required to investigate disputes within 60 days of the statement date, so submit your chargeback claim as soon as possible. Stopee has helped thousands of consumers recover unauthorized charges through this method when companies refused refunds.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy from Loopmasters, even though the company is UK-based.

Rights you have as a filipino consumer

• Right to information: Loopmasters must clearly disclose the subscription price, billing frequency, and cancellation method before you pay. If the terms are unclear, that is a violation of your right to informed consent.
• Right to cancel within 14 days: If you are on a free trial and charge goes through, you have 14 calendar days from the charge date to request a full refund, no questions asked.
• Right to prompt refunds: Loopmasters must refund your money within 30 days of a valid cancellation request. Delays beyond 30 days are grounds for a chargeback or complaint to the National Bureau of Investigation's Cybercrime Division if the company is stalling intentionally.
• Right to dispute unauthorized charges: If you see a charge after you cancelled, you can dispute it with your bank as a recurring charge you did not authorize.
• Right to file a complaint: If Loopmasters violates these rights, you can file a complaint with the Department of Trade and Industry (DTI) in the Philippines, which oversees consumer protection.

Pro tip: Save every email, confirmation, and screenshot related to your subscription. If you need to escalate a dispute, the DTI or your bank will ask for this evidence. Stopee recommends keeping a simple folder (physical or digital) with dates and copies of all correspondence.

Common cancellation mistakes and how to avoid them

Many users encounter problems not because cancellation is difficult, but because they skip crucial preparation steps or misunderstand what the company owes them.

Mistake 1: cancelling on the wrong date

If you cancel on the day before your renewal date, you still get charged because Loopmasters may process the next month's billing before your cancellation takes effect. Always cancel at least 3 days before your renewal date to be safe. If you miss the window and get charged, you have 14 days from the charge date to request a refund, as long as you cancel immediately after the charge posts.

Mistake 2: assuming your data stays in your account forever

Loopmasters does not guarantee that your downloaded sounds, saved projects, or account history remain accessible after cancellation. If you plan to return in the future, download everything now. Once your access expires, you may lose the ability to re-download your purchases.

Mistake 3: cancelling through email without keeping a copy

If you cancel by email and do not save a copy of your request, Loopmasters can claim they never received it. Always use "reply" to support's emails so the thread is linked, and always keep your outgoing email in a separate folder as backup.

Mistake 4: not checking for duplicate charges

Some users find they were charged twice in a single month, especially if they cancelled and then re-subscribed within a few days. Check your bank statement line by line. If you spot a duplicate, report it to Loopmasters immediately and request a refund for the duplicate charge. If they refuse, your bank can reverse it.

Mistake 5: waiting too long to dispute a charge

Philippine banks only allow disputes within 60 days of the statement date. If you notice a charge after cancellation on day 61, your bank cannot help you. Mark your cancellation date on your calendar and check your statement within two weeks.

Checklist before you cancel loopmasters

Use this checklist the day you plan to cancel. It ensures nothing gets overlooked and you have proof of everything you did.

• Screenshot your Current Plan page showing your renewal date and plan name
• Note your next billing date in a safe place (phone calendar or email draft)
• Check whether you are still in your 14-day free trial period
• Download or back up any sounds, projects, or files you need from your account
• Record your last payment amount and the date it was charged
• Open your bank or credit card statement and verify the charge amount in PHP
• Take a screenshot of your full account settings page
• Decide whether you want to cancel on the web or by email
• If cancelling by email, draft your request and keep a copy before sending
• After cancellation, wait 10 minutes and check for a confirmation email (spam folder too)
• Save the confirmation email in a dedicated folder or label
• Set a calendar reminder to check your bank statement 10 days after cancellation
• Mark the date you cancelled so you know your 60-day dispute window

Comparison: loopmasters vs. similar music production subscriptions

If you are considering cancelling because you want a cheaper or better alternative, this comparison helps you decide.

Pro tip: Loopmasters offers a 14-day free trial, which other services do not always provide. If cost is your main concern, Dropify is cheaper, but Splice gives you more storage for only ₱50 more. Try the trial on any of these services before committing to a long-term plan, and Stopee advises using a calendar reminder so you do not forget to cancel within the refund window.

Contact address for loopmasters cancellation by post

In rare cases where email and web cancellation fail, you can send a cancellation letter by post to Loopmasters' registered office. However, this method takes 2 to 3 weeks and should only be used as a last resort.

Send your letter to the Loopmasters registered office address (check your confirmation email or the help.loopmasters.com site for the current postal address). Include your full name, registered email, account number (if you have it), subscription plan, current renewal date, and a clear statement: "I request immediate cancellation of my Loopcloud subscription as of [today's date]."

Keep a copy of your letter and the postal receipt. Loopmasters must acknowledge receipt within 10 business days and process the cancellation within 30 days. If you do not hear back, escalate to your bank or the DTI (Department of Trade and Industry, Philippines), providing copies of your letter and postal receipt.

Cancelling Loopmasters should take less than five minutes if you use the web form, and your subscription stops immediately upon confirmation. If you run into delays, do not negotiate with the company-contact your bank or file a dispute. Stopee has helped thousands of consumers cancel music production subscriptions like Loopmasters and recover unauthorized charges by following these exact steps. Your budget is yours to protect, and you now have the knowledge and the tools to do it.