Manage Loopmasters

How to cancel your loopmasters subscription and protect your money in ireland

What loopmasters is and why you might want to cancel

Loopmasters is a well-known provider of royalty-free sample libraries and the Loopcloud subscription service, which brings together sample browsing, cloud storage and Digital Audio Workstation (DAW) plugins designed for music producers. The platform operates on a tiered subscription model where you pay a monthly or annual fee and receive points each billing cycle to download sounds, access cloud storage for your personal libraries, and use a suite of plugins to preview and process audio inside your projects. If you are a music producer, DJ or sound designer in Ireland, you may have signed up to access millions of sounds and artist-curated packs. However, if your workflow has changed, your budget has tightened, or you simply feel the service no longer offers value for money, you have the right to cancel. At Stopee, we help thousands of consumers navigate subscription cancellations every month, and we know that clarity and speed matter when you want to stop paying.

Why irish consumers cancel loopmasters

The reasons people cancel Loopmasters are often practical and financial. You might stop using the service because you accumulate unused monthly points, your music production focus has shifted, or you prefer to buy individual sample packs rather than pay a recurring subscription. Budget pressures are another common trigger. Some subscribers also cancel after noticing unexpected renewal charges or after experiencing slower response times from customer support. The key point is that cancellation is your right as a consumer, and Stopee exists to help you exercise that right clearly and document it properly.

Understanding your loopcloud plan

Loopcloud offers three main subscription tiers: Artist, Studio and Professional. Each tier comes with a monthly points allowance, cloud storage and plugin access. The table below shows typical pricing and allocations; however, you should verify current rates on the official Loopmasters website because promotions and currency conversions can shift the cost in euros.

Your consumer rights when you cancel in ireland

The 14-day cooling-off period

Ireland's Consumer Rights Act 2022 gives you significant protection when you subscribe to a service. If you cancel your Loopmasters subscription within 14 days of purchase or the renewal date, you have the legal right to cancel without giving a reason and to receive a full refund of the amount you paid. This cooling-off period is automatic and does not depend on whether you have used the service or downloaded sounds. The 14-day clock starts from the date of your order or, if you have already received goods or started the subscription, from the date you receive notice of the contract terms. Stopee strongly advises you to act within this window if you want to maximise your refund rights.

Refunds after the cooling-off period

After 14 days have passed, your refund rights depend on whether Loopmasters has already provided the service in full. Once you have actively used your subscription (downloaded sounds, accessed cloud storage or used the plugins), Loopmasters is entitled to charge you a pro-rata fee for the service you have consumed. However, if you can demonstrate that the service was faulty, did not match the description, or if Loopmasters has failed to deliver what was promised, you retain the right to claim a refund under the Consumer Rights Act 2022. Stopee recommends you keep written records of any faults, billing errors or service failures you experience.

What the consumer rights act 2022 means for you

The Consumer Rights Act 2022 is your legal safeguard against unfair contract terms and misleading practices. It means Loopmasters cannot hide cancellation procedures in small print, cannot charge you a penalty for cancelling within 14 days, and must respond to your refund request within a reasonable timeframe (typically 14 to 30 days). If Loopmasters refuses to honour your refund rights or ignores your cancellation request, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), which is the state authority responsible for enforcing consumer law in Ireland. At Stopee, we see this enforcement power as your safety net.

How to cancel your loopmasters subscription

Contact method and step-by-step process

Loopmasters does not offer an automated cancellation tool inside your account dashboard. Instead, you must contact the Loopmasters Customer Care Team by email to request cancellation. This approach, while not the quickest, gives you a paper trail and a record of your request, which is essential if a dispute arises later.

1. Open your email client and compose a new message to support@loopmasters.com.
   • Use the email address associated with your Loopmasters account.
   • Set the email subject line to "Subscription Cancellation Request" so it stands out in their inbox.
2. Write a clear cancellation message that includes the following information:
   • Your full name.
   • Your registered email address with Loopmasters.
   • Your order number or subscription ID (found in your account dashboard, order confirmation email, or first invoice).
   • The name of the plan you are cancelling (Artist, Studio or Professional).
   • The date your subscription started or the date of your most recent renewal.
   • A simple statement: "I request immediate cancellation of my Loopmasters subscription, effective immediately."
   • If you are within the 14-day cooling-off period, state: "This cancellation is made within the 14-day cooling-off period. I request a full refund under the Consumer Rights Act 2022."
3. Send the email and keep a copy for your records.
   • Do not delete the email thread once you receive a reply.
   • Take a screenshot of the sent message and the confirmation receipt from Loopmasters.
4. Watch your inbox for a response from Loopmasters Customer Care.
   • They should acknowledge your request within 2 business days.
   • They will confirm the cancellation date and, if applicable, explain their refund decision.
5. Verify that your subscription has stopped.
   • Log into your Loopmasters account a few days after the cancellation email.
   • Check that no new points have been added and that your renewal date has been removed.
   • If your account shows active features after a week, send a follow-up email referencing your original cancellation request.
6. If you are owed a refund, confirm the payment method and timeframe.
   • Refunds are typically processed to the original payment method (credit card or PayPal) within 5 to 14 business days.
   • Check your bank or payment provider's transaction history after 14 days.
   • If the refund does not appear, contact Loopmasters again with a reference to your original cancellation email.

Timing your cancellation to avoid extra charges

Pro tip: If you want to cancel but do not need an immediate refund, time your cancellation request for one or two days before your renewal date. This approach maximises the period you can use the service while ensuring no new billing cycle begins. For example, if your subscription renews on the 25th of each month, send your cancellation email on the 23rd. Loopmasters should process your request before the charge is applied.

What happens after your cancellation is confirmed

Access and service after cancellation

Once Loopmasters has confirmed your cancellation by email, your subscription ends on the date specified in their reply. At that point, your access to the Loopcloud plugins and new point downloads ceases. However, you retain access to your personal cloud library for a limited grace period (usually 30 days), which gives you time to download or export any samples or audio files you have stored. After that grace period, your cloud storage is deleted. Warning: Do not rely on Loopmasters' cloud storage as a permanent backup; download any essential libraries to your local drive before your cancellation is finalised.

Unused points and credits

If you have accumulated unused points in your account at the time of cancellation, Loopmasters will not refund these to you as cash. Points are treated as part of the subscription service and do not carry over or convert to money. This is one reason why reviewing your account before you cancel is important; if you have leftover points and the cancellation is not urgent, you may choose to use them to download sounds before your subscription ends. Stopee recommends you take stock of your account balance in the week before you intend to cancel.

Your refund timeline and what to expect

When you are entitled to a refund

You are entitled to a full refund if you cancel within 14 days of purchase or renewal and have not actively used the service beyond accessing your account. If you have downloaded sounds or used the plugins, Loopmasters may argue that you have consumed part of the service and therefore owe a pro-rata fee. However, if the service was defective, failed to match the description in the listing, or if there were billing errors, you have the right to a refund regardless of usage. At Stopee, we advise you to be clear in your cancellation email about why you are cancelling; if there is a fault involved, mention it explicitly so the customer care team understands your position from the start.

Processing timeline and currency

Loopmasters typically processes refunds within 14 to 30 days of receiving your cancellation request. Because you are an Irish consumer paying in euros, the refund will be credited to your original payment method (credit card or PayPal) in the currency you paid. If your card was charged in euros, your refund will arrive in euros; no currency conversion fee should apply, as the charge and credit are both in the same currency. Check your bank or payment provider account carefully; sometimes refunds take up to 5 business days to appear after Loopmasters has processed them, because your financial institution must clear the transaction.

Common mistakes to avoid when you cancel

Cancellation missteps are frustrating, and we see them often at Stopee. The good news is that most are preventable if you follow these guidelines.

Mistakes that can delay or block your cancellation

• Not providing order or subscription details. Loopmasters support staff cannot identify your account without your email address, subscription ID or order number. If you send a cancellation request that does not include these details, they will reply asking for them, which adds 2 to 5 days to the process. Always include your subscription ID in your email.
• Using the wrong email address. Send your cancellation request from the email account linked to your Loopmasters subscription. If you use a different email, Loopmasters may not recognise the request, and your cancellation may be rejected or delayed.
• Not mentioning the 14-day cooling-off period. If you are within 14 days and want a refund, explicitly state this in your email. Say: "I am cancelling within the 14-day cooling-off period and request a full refund." This clarity tells Loopmasters to process your request as a statutory refund rather than a service cancellation with pro-rata charges.
• Failing to keep copies of your email and their reply. If a refund dispute arises weeks later, you will need proof that you sent the cancellation request and the date you sent it. Screenshots of your sent email, the support team's reply, and any tracking information are your evidence. Store these in a folder on your computer or cloud drive.
• Cancelling through a third party or payment platform. If you subscribed via PayPal, iTunes or another payment platform, do not attempt to cancel through that platform alone. You must also email Loopmasters directly to confirm cancellation at the source. Some users have found their Loopmasters account renewed even after they cancelled through PayPal, creating confusion and unnecessary charges.
• Assuming cancellation is complete after one email. If you do not receive a reply from support@loopmasters.com within 5 business days, send a follow-up email. Occasionally, initial requests are missed or land in spam filters.

How to stay safe after you send your cancellation

After you send your cancellation email, you are in a waiting period. Monitor your email inbox daily for a reply from the Loopmasters support team. Check your bank account on the day your previous subscription was due to renew to confirm that no new charge has appeared. If a new charge does appear after you have sent your cancellation request, contact your bank or payment provider immediately to report it as unauthorised, and follow up with Loopmasters with a complaint email referencing the duplicate charge and your original cancellation request. At Stopee, we see this protective vigilance as essential; companies are much more responsive when they know you are watching and documenting.

Comparing the value of keeping versus cancelling

When you should stay subscribed

If you are an active music producer who downloads samples regularly, uses the cloud storage to back up project libraries, and relies on the DAW plugins for your workflow, the Loopcloud subscription may still be worth the cost. The Artist plan at approximately €7.50 per month is competitive with individual sample pack purchases, and the Studio or Professional plans offer significant value if you download more than 300 to 600 sounds per month. You should also consider whether any upcoming projects or releases depend on access to Loopmasters' sound library; if you have a deadline in the next 30 days, keeping your subscription active during that period may be cost-effective.

When you should cancel

Cancel your Loopmasters subscription if you no longer produce music regularly, if you have accumulated more unused points than you can realistically download, or if your budget must be tightened. If you are experimenting with other sample libraries or have shifted to royalty-free sources that you already own, there is no obligation to maintain a paid subscription. Stopee recommends cancelling if you can answer yes to any of these: "I have not logged into my account in over a month," "I could not name three sounds I have downloaded in the past two months," or "I am paying for features I do not use."

What real users say about loopmasters cancellation

Positive experiences

Many users report that Loopmasters customer support is responsive and professional when cancellation requests are handled by email. In positive cases, subscribers received confirmation within 2 to 3 business days and refunds within 14 days. Reviewers on independent platforms praise the sound quality and the breadth of sample libraries, which suggests that cancellations are often lifestyle or budget choices rather than complaints about the product itself. One user noted: "The cancellation was straightforward. I emailed support, provided my details, and they confirmed the cancellation the next day. The refund arrived in my account one week later."

Reported issues and delays

A smaller group of users report longer response times from customer support, particularly when refund claims are involved. Some subscribers said they had to send follow-up emails after receiving no response to their initial cancellation request. Others mentioned confusion about whether they were cancelling the subscription or just the auto-renewal, leading to unexpected charges in subsequent months. Isolated reports describe users who felt uncertain about their refund status because Loopmasters did not send a clear email confirming the refund amount and date it would appear. These cases underline why documentation and clear communication are so important; at Stopee, we see that subscribers who are organised and explicit about their intent are less likely to face delays.

If loopmasters refuses to cancel or refund you

Escalation steps under irish consumer law

If Loopmasters does not respond to your cancellation request within 7 business days, or if they refuse to refund you when you have a valid legal right, you can escalate the complaint. First, send a formal letter (email is acceptable but a letter carries more weight) to the Loopmasters address below, setting out the dates of your cancellation request, the reason for your claim, and the refund amount you expect. Give them 14 days to respond. If they still refuse, contact the Competition and Consumer Protection Commission (CCPC) at ccpc@ccpc.ie or via their website at www.ccpc.ie. The CCPC is the state body responsible for enforcing the Consumer Rights Act 2022 in Ireland. You can file a complaint online, and the CCPC will investigate at no cost to you. Stopee has seen the CCPC successfully recover refunds for Irish consumers in cases where companies ignored cancellation requests.

Evidence to gather before escalating

Before you escalate to the CCPC, gather and organise the following documents: your original cancellation email and Loopmasters' reply (if they sent one), screenshots of your account showing the subscription status before and after you sent your cancellation request, bank statements showing the charges and any refund (or lack thereof), and a copy of any correspondence with your payment provider or bank. If you spoke to anyone at Loopmasters by phone or chat, take notes of the date, time, name of the person you spoke to, and what they said. The more complete your documentation, the faster the CCPC can act on your behalf.

Checklist for a successful loopmasters cancellation

Use this checklist before and after you cancel to keep yourself organised and protect your rights as an Irish consumer.

• Before cancellation:
  • Check the current date and confirm whether you are within 14 days of your purchase or most recent renewal.
  • Log into your Loopmasters account and note your subscription ID, plan name and renewal date.
  • Review your monthly points usage over the past three months to confirm the plan fits your needs (or does not).
  • Download any essential samples or libraries from your cloud storage to your local drive.
  • Review any unused points and decide whether to spend them before cancelling.
• During cancellation:
  • Compose your cancellation email to support@loopmasters.com from your registered account email address.
  • Include: your name, email, subscription ID, plan name, and renewal date.
  • If within 14 days, state: "This cancellation is made within the 14-day cooling-off period. I request a full refund."
  • Send the email and take a screenshot of the sent message.
  • Keep a copy of the email in a dedicated folder on your computer or cloud drive.
• After cancellation:
  • Check your email daily for a response from Loopmasters support (expect a reply within 5 business days).
  • On the date your subscription was due to renew, confirm that no new charge appears in your bank account.
  • If a new charge appears, contact your bank immediately and send a follow-up email to Loopmasters.
  • After 14 days, check your bank account to confirm the refund has arrived (if eligible).
  • Log into your Loopmasters account to verify the subscription is inactive and no new points have been added.
  • Keep all documentation (emails, screenshots, bank statements) for at least 12 months in case a dispute arises.

Company contact details

Loopmasters customer support and mailing address

For cancellation and refund requests, contact Loopmasters using the details below.

Email: support@loopmasters.com
Mailing address:
Loopmasters Ltd.
1 Regency Mews
Silverdale Road
BN20 7AB
United Kingdom

Send your cancellation request by email to the support address above. If you do not receive a reply within 5 business days, resend your original email and reference the date of your first request. For formal escalation after 14 days of no response, send a letter to the mailing address above marked "Attention: Customer Service Manager."

Final thoughts on your cancellation

Cancelling a subscription should be simple, and in most cases, Loopmasters makes it reasonably straightforward when you communicate clearly by email. The key is to be organised, to document every step, and to know your rights under the Consumer Rights Act 2022. You have the law on your side; a cooling-off period of 14 days, the right to clear information about how to cancel, and access to the CCPC if things go wrong. Stopee has helped thousands of consumers cancel subscriptions just like Loopmasters, and we have found that the combination of clear written communication, detailed record-keeping, and knowledge of your legal rights makes all the difference. If you cancel today, follow the steps in this guide, and stay vigilant over the next two weeks, you will either have a confirmed cancellation or a refund-or both-with minimal stress. You deserve to control your subscriptions, and Stopee is here to make sure you do.