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Cancel Loopmasters: The Right Way
How to cancel loopmasters and get your refund in new zealand
What loopmasters is and why you might want to leave
Loopmasters is an online music production store and subscription service that sells digital sample packs, loops, and sound presets for producers. The platform also operates Loopcloud, a cloud-based subscription service that gives you access to thousands of samples, cloud storage, and production software features.
Whether you've subscribed to Loopcloud or bought a one-off sample pack, you have clear consumer rights in New Zealand. If you've changed your mind or found a better service, Stopee is here to walk you through cancelling safely and securing any refund you're owed.
When to cancel loopmasters
You might want to cancel if your subscription no longer fits your music production workflow, you've found a cheaper alternative, or you simply don't use the service. The good news is you have legal protections under New Zealand consumer law, even if Loopmasters doesn't make cancellation obvious.
The sooner you act, the better. Stopee recommends cancelling before your next billing date to avoid unexpected charges. Most cancellations take just a few minutes when you know the right steps.
Your cancellation options at a glance
You can cancel a Loopcloud subscription directly through your account settings, contact Loopmasters support by email, or send a formal cancellation request by post to their UK registered office. For one-off digital purchases within the 14-day cooling-off period, you'll need to contact support before you download or stream the content.
Understanding your consumer rights in new zealand
New Zealand consumer law gives you strong protections when you buy digital services or products online. These rights apply even if Loopmasters' terms and conditions seem to say otherwise.
The 14-day cooling-off period
When you buy a digital product from Loopmasters (like a sample pack or preset bundle), you have 14 days to change your mind and request a refund. This is your statutory cooling-off period under the Consumer Guarantees Act 1993. However, this right is lost the moment you download or stream the content, so speed matters.
For Loopcloud subscriptions, the 14-day period starts from the date you first subscribe. If you cancel within this window before the service begins, you're entitled to a full refund of your payment.
Refund rights for subscriptions
If you cancel a Loopcloud subscription after the service has started, you must pay a proportional fee for the time you've already used. However, Loopmasters must refund any unused pre-paid balance immediately. Stopee advises checking your account for any credits before you contact support.
If Loopmasters terminates your subscription without proper notice or if the service is faulty or doesn't match the description, you have the right to demand a full refund, even outside the 14-day window.
Extended refund windows
While the legal cooling-off period is 14 days, some Loopmasters digital downloads (especially sample packs) may qualify for refunds up to 60 days from purchase if you haven't downloaded the content. Stopee recommends checking Loopmasters' specific terms, as this is a courtesy policy, not a legal requirement.
How to cancel your loopmasters subscription step by step
Cancelling a Loopcloud subscription is usually the fastest route. Follow these steps exactly, and keep records of every communication.
Cancel online through your account
- Go to loopcloud.com and sign in with your email and password.
- Navigate to Account Settings or Subscription (usually found in the top menu or settings icon).
- Look for a section labelled "Billing", "Plans", or "Subscription Status".
- Find your active subscription and click Cancel Subscription or Manage Subscription.
- Loopmasters may ask you why you're leaving; answer briefly or skip this step.
- Confirm the cancellation by clicking Confirm Cancellation or Yes, cancel my subscription.
- Take a screenshot of the confirmation page showing your cancellation date and any refund details.
- Check your email for a cancellation confirmation from Loopmasters within 24 hours.
- Warning: If you don't receive a confirmation email, your cancellation may not have gone through. Repeat the steps or contact support.
Cancel by contacting loopmasters support
If you can't find the cancellation button or your account won't load, use email or post to request cancellation.
- Gather your account details: your email address, account username, and the email address linked to your Loopcloud account.
- Send an email to support@loopmasters.com with the subject line "Cancel my subscription - [Your Email]".
- In the email, include:
- Your full name and account email
- Your username (if different)
- The date you want the cancellation to take effect (ideally today)
- A clear statement: "I want to cancel my Loopcloud subscription effective immediately."
- Send the email and note the date and time you sent it.
- Loopmasters should respond within 5-7 working days with a cancellation confirmation.
- Pro tip: If you don't hear back within 7 days, send a follow-up email or escalate to Stopee, which has helped thousands of New Zealand consumers resolve subscription disputes.
Cancel by post
If email support is slow or unresponsive, send a formal cancellation letter by registered post. This creates a paper trail and strengthens your position if you need to escalate.
- Write a letter including:
- Your full name and address
- Your Loopcloud account email and username
- The date of the letter
- A clear statement: "I hereby cancel my Loopcloud subscription effective immediately."
- Your signature
- Send the letter by registered post (NZ Post Track & Trace) to:
- Loopmasters Ltd
11-15 Emerald Street
London EC1N 3QL
United Kingdom
- Loopmasters Ltd
- Keep the registered post receipt and a copy of your letter.
- Pro tip: Loopmasters does not list a separate New Zealand address, so UK post is your only postal option. Use registered post so you have proof of delivery.
- Allow 2-4 weeks for delivery to the UK and a further 5-10 working days for a response.
What happens after you cancel
Understanding what occurs after you've submitted your cancellation request removes uncertainty and helps you plan your music production workflow.
Your access and service after cancellation
After you cancel a Loopcloud subscription, you typically retain access to the service until the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you can usually access Loopcloud until the next renewal date. Loopmasters will confirm the exact access end date when they process your cancellation.
Once your access period ends, you lose cloud storage, points, and the ability to download or stream samples through Loopcloud. Any projects or samples saved in your cloud storage may become inaccessible, so download or export anything important before the cancellation date.
Automatic renewals must stop
After a successful cancellation, Loopmasters must stop any automatic recurring charges. No renewal should occur on your next billing date. Stopee recommends checking your bank or credit card statement 5-7 days after the expected renewal date to confirm no charge has been applied.
If you see a charge after cancellation, contact your bank immediately and request a chargeback while also emailing Loopmasters support demanding a refund.
Refunds and payment timing
If you cancelled within the 14-day cooling-off period or if Loopmasters owes you a refund for unused time, the refund should appear in your bank account within 14 days of the cancellation request. Some banks take a further 2-3 working days to process the credit.
If the refund doesn't arrive within 21 days, contact your bank first to confirm it hasn't been delayed. Then email Loopmasters support with your cancellation confirmation and request a refund status update.
Loopmasters pricing and plan details
Understanding what you're paying helps you decide if cancellation is the right move and what refund you should expect.
Current loopcloud subscription plans
| Plan | Monthly price (NZ$) | Annual price (NZ$) | Storage | Points per month | Best for |
|---|---|---|---|---|---|
| Artist | 12.40 | 74.40 (first year) | 5 GB | 100 | Hobbyist producers |
| Studio | 18.60 | 111.60 (first year) | 50 GB | 300 | Active producers |
| Professional | 34.00 | 204.00 (first year) | 250 GB | 600 | Professional studios |
Annual plans offer savings equivalent to 6 months free in the first year. After the first year, annual renewal typically costs more. Always review your renewal email to confirm the price before it charges.
Common mistakes when cancelling loopmasters
Cancellation feels like it should be simple, but small oversights can delay refunds or leave you stuck with unwanted charges. Stopee has seen these mistakes countless times, so learn from them now.
Downloading before requesting a refund
Once you click download on a digital sample pack or begin streaming within Loopcloud, your right to cancel and get a refund is gone under New Zealand consumer law. Don't even preview content if you plan to request a refund.
Assuming cancellation happened automatically
Simply closing your account or deleting the Loopcloud app does not cancel your subscription. Your recurring charge will still process. You must explicitly cancel through the Subscription Settings or contact support in writing.
Not checking your statement after cancellation
Loopmasters should stop charging, but system delays or support errors happen. Always verify that no charge appeared on your next expected billing date. If one does, contact your bank and Stopee for escalation.
Ignoring cancellation confirmation emails
Loopmasters sends a confirmation email when your cancellation is processed. Read it carefully and note the cancellation date and any refund details. Keep this email forever; it's your proof if a dispute arises.
Missing the 14-day cooling-off deadline
For sample pack purchases, the 14 days starts from the purchase date, not the date you download. If you buy today and remember in 16 days, your refund right has expired. Act fast.
Your cancellation checklist
Use this checklist to ensure you've covered every step and can prove cancellation if needed.
- I have signed into my Loopcloud account and confirmed my current subscription plan and next renewal date.
- I have not downloaded or streamed any content if I plan to request a refund.
- I have either cancelled through Account Settings, sent a cancellation email to support, or mailed a registered letter.
- I have taken a screenshot of the cancellation confirmation (online) or saved the confirmation email.
- I know the exact date my access ends and my refund should appear.
- I have checked my bank statement on and after the next expected billing date to confirm no charge was applied.
- If a refund was promised, I have received it within 21 days or escalated the issue.
- I have saved all cancellation emails and receipts in a folder for future reference.
Should you keep or cancel loopmasters?
Before you commit to cancellation, consider whether Loopmasters truly doesn't serve your needs or if a plan downgrade might work better.
Reasons to keep your subscription
Loopmasters is strong if you produce electronic music, hip-hop, or sample-based genres regularly. The sample library is vast, cloud storage saves project files, and the interface integrates well with most DAWs. If you download 3+ packs per month, the subscription usually pays for itself.
Reasons to cancel
Cancel if you've stopped producing music, switched to a different sample library (Splice, Sounds.com, or local packs), or find the monthly cost unsustainable. If you download fewer than 2 packs per month, buying individual packs as needed is usually cheaper than a subscription.
Alternatives to cancellation
Before you leave, contact Loopmasters support and ask if they offer a discounted renewal rate or a pause option. Some services allow you to freeze a subscription for 3 months without losing your account or credits. It's worth asking.
Contacting loopmasters and escalating disputes
If Loopmasters refuses to cancel, denies a refund, or continues charging after cancellation, escalation is your next step. Stopee recommends documenting everything and knowing your rights under New Zealand law.
Loopmasters contact details
For cancellation or refund disputes, contact Loopmasters using these methods:
- Email: support@loopmasters.com
- Postal address: Loopmasters Ltd, 11-15 Emerald Street, London EC1N 3QL, United Kingdom
- Website: loopcloud.com (look for a "Contact" or "Help" link in the footer)
Escalating to the commerce commission
If Loopmasters ignores your refund request or refuses to cancel, you can lodge a complaint with the Commerce Commission (New Zealand's consumer protection authority). The Commerce Commission enforces the Consumer Guarantees Act and can investigate unfair contract terms or misleading conduct.
Visit www.businesscompetition.govt.nz to file a complaint. Include copies of your cancellation requests, Loopmasters' responses (or lack thereof), and evidence of any unauthorised charges. Stopee has helped many consumers take this step when direct resolution fails.
Chargebacks via your bank
If Loopmasters charged you after cancellation or refused a refund you're entitled to, contact your bank and request a chargeback (or dispute). Your bank will recover the funds on your behalf. Most banks investigate disputes within 30 days.
Final summary and next steps
Cancelling Loopmasters is straightforward if you follow the steps correctly. Sign into your account, cancel through Subscription Settings, confirm in writing if needed, and verify no charges appear after the cancellation date. Within the 14-day cooling-off period, you're entitled to a full refund if you haven't downloaded content. After that, refunds depend on whether your subscription qualifies under New Zealand consumer law.
Document every step, save confirmation emails, and escalate to your bank or the Commerce Commission if Loopmasters ignores your cancellation or refund request. Stopee has helped thousands of New Zealand consumers cancel subscriptions like Loopmasters and recover refunds they were owed. If you run into trouble, Stopee's guides and escalation resources are here to support you through the process.
Start your cancellation today by logging into your Loopcloud account or sending a cancellation email to support@loopmasters.com. The sooner you act, the sooner your recurring charge stops and your refund arrives.