Manage Loopmasters

How to cancel Loopmasters and avoid unwanted charges in malaysia

Why you might want to cancel Loopmasters

Loopmasters (through its Loopcloud subscription) promises music producers unlimited access to royalty-free samples, loops, and production tools. For many users in Malaysia, the reality doesn't match the promise. You may have signed up for a free trial, discovered the points system doesn't work the way you expected, or realised you're paying for features you never use. Whatever your reason, cancelling before your next billing cycle is the smartest move, and Stopee is here to make sure you do it correctly.

When cancelling makes sense

You should cancel Loopmasters if you're no longer accessing the sound library regularly, if your subscription plan costs more than your actual usage justifies, or if you've switched to a competing platform like Splice or Soundly. Many Malaysian subscribers also cancel because Loopcloud's pricing displays in US dollars (USD), and after currency conversion to MYR, the monthly cost (ranging from RM38 to RM104 depending on your tier) doesn't feel worth it.

Additionally, if you signed up during a promotional period and your renewal price has jumped, that's a red flag. Stopee recommends checking your next billing date before making any decision - if it's within 3 days, cancelling immediately prevents another charge cycle.

Charges you should know about before cancelling

Loopcloud operates on a tiered subscription model. The Artist tier costs approximately RM38 monthly or RM378 annually. The Studio tier is roughly RM57 monthly or RM566 yearly. The Professional tier reaches approximately RM104 monthly. On top of subscription fees, Loopcloud allocates monthly "points" (ranging from 25 to 100 depending on your tier) that you use to download sounds. Unused points typically don't roll over, which is why many users feel they're paying for features they never exhaust.

When you first signed up, you may have seen a small verification charge of £1, $1, or €1 during the free trial period. This charge is reversed automatically and is not part of your ongoing subscription cost - but it can confuse users who then see a larger charge when the paid subscription activates.

Your consumer rights in malaysia when cancelling Loopmasters

What the consumer protection act 1999 means for your cancellation

Malaysia's Consumer Protection Act 1999 protects you when buying services, including digital subscriptions. Under this Act, Loopmasters must provide you with accurate pricing information, clear terms of cancellation, and a fair process for handling refund requests. If Loopmasters makes cancellation deliberately difficult or hides charges, that behaviour violates consumer protection standards.

The law also gives you the right to cancel within 14 calendar days of purchase if you change your mind - though this applies mainly to initial sign-ups, not ongoing renewals. Stopee advises documenting your cancellation request with screenshots and email confirmations, because this evidence becomes critical if you need to dispute a charge later.

How to escalate if Loopmasters refuses to process your cancellation

If you submit a cancellation request and Loopmasters continues to charge you, or if they ignore your email to [email protected], your next step is to contact the Federation of Malaysian Consumers Associations (FOMCA) or the Malaysian Domestic Trade and Consumer Affairs Ministry. You can also file a complaint with your bank or payment provider (Visa, Mastercard, or your local acquiring bank), requesting a chargeback if the company fails to honour your cancellation within 7 business days.

Stopee recommends keeping all communications - cancellation emails, confirmation screenshots, billing statements, and proof of your cancellation request - in a single folder. This documentation strengthens your position if you need to escalate to consumer authorities or your bank.

The cancellation methods for Loopmasters

Where Loopmasters accepts cancellation requests

Loopmasters offers three official channels for cancelling your subscription. The web account dashboard is the fastest and most reliable method. Email to [email protected] is your backup if the dashboard doesn't work. Postal mail to their UK address (listed below) is the slowest but creates a paper trail.

Web account dashboard: Log into your Loopmasters account at loopmasters.com, navigate to Current Plan, and click Cancel Subscription. This method processes immediately and generates an on-screen confirmation.

Email cancellation: Send a message to [email protected] with your account email address, full name, and the phrase "I request cancellation of my Loopcloud subscription effective immediately." Expect a response within 48 hours.

Postal cancellation: Write to the address in the final section of this guide. Loopmasters' Terms and Conditions lists a UK address as their official contact for formal notices. Allow 10-14 business days for postal processing.

Stopee strongly advises using the web method first because it's instantaneous and produces immediate proof. If that fails, escalate to email. Reserve postal mail for disputes only.

Cancellation options by subscription channel

How you signed up determines which cancellation method you must use - and this is where many users go wrong. If you subscribed directly via Loopmasters' website, use the web dashboard. If you subscribed through Apple App Store (iOS), you must cancel through your Apple account settings, not the Loopmasters dashboard. If you used Google Play (Android), cancellation happens in your Google Play settings instead.

Using the wrong method is the fastest way to remain charged. For example, if you cancel only on the Loopmasters website but originally subscribed through Apple, the Apple subscription will renew independently. Stopee has helped thousands of consumers avoid this exact trap by confirming their signup channel before taking action.

Step-by-step cancellation for Loopmasters

Cancel via the web account dashboard (recommended)

This method takes 5 minutes and produces immediate confirmation. Use it if you signed up directly at loopmasters.com with an email address and password.

1. Go to loopmasters.com and log into your account using your email and password
   • If you forgot your password, click "Forgot Password" and reset it via email
   • Check your spam folder if you don't receive the password reset link within 2 minutes
2. Click on your account profile icon (usually top-right corner)
   • Look for a menu option labelled "Account" or "Settings"
3. Select "Current Plan" or "Subscription Status"
   • This section shows your active tier, next billing date, and remaining points
4. Locate the "Cancel Subscription" button, usually in the bottom-right corner
   • If you don't see it, scroll down - it may be below your plan details
5. Click "Cancel Subscription" and read the confirmation prompt carefully
   • Loopmasters may ask you to select a cancellation reason (optional feedback)
   • You may see a retention offer (discount or extended trial) - ignore it unless you want to stay
6. Confirm your cancellation by clicking the final "Yes, cancel my subscription" button
   • Pro tip: Do not close this page until you see a final confirmation message
7. Screenshot the confirmation screen immediately
   • Note the timestamp, your account email, and the message that says "Subscription cancelled" or "Your subscription has ended"
   • Save this image to your phone or computer - you'll need it if Loopmasters charges you again
8. Check your email inbox within 5 minutes for a cancellation confirmation email from Loopmasters
   • If you don't receive an email within 10 minutes, log back in and verify your plan status shows "Cancelled"
   • Warning: If the dashboard still shows your plan as active after you clicked cancel, refresh the page or contact [email protected] immediately - your cancellation may not have processed

Cancel via apple app store (iOS)

If you signed up using an iPhone or iPad and subscribed through Apple's in-app purchase system, you must cancel here. Cancelling only on the Loopmasters website will not stop Apple from renewing your subscription.

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the profile icon (circular image) at the bottom-right of the screen
2. Tap "Subscriptions" near the top
   • You'll see a list of all active subscriptions linked to your Apple ID
3. Find "Loopcloud" or "Loopmasters" in the list and tap it
   • If you see multiple entries, select the one showing your current billing date
4. Tap "Cancel Subscription" or "Edit Subscription"
   • Apple will show your next renewal date and offer you the option to cancel
5. Confirm cancellation by tapping "Confirm" when prompted
   • You'll see a message saying your subscription will end on your current expiration date
6. Take a screenshot of the cancellation confirmation screen
   • Apple displays the message "Subscription cancelled - your access to Loopcloud will end on [date]"
7. Verify the next day by going back to Subscriptions to confirm the plan no longer appears
   • Warning: If Loopcloud still shows as active after 24 hours, repeat steps 1-5 or contact Apple Support at apple.com/support

Cancel via google play (Android)

If you subscribed through Google Play on an Android phone or tablet, you must cancel from your Google Play account. The Loopmasters app cancellation button will not stop Google from renewing your subscription.

1. Open the Google Play Store app on your Android device
   • Tap the profile icon at the top-right
2. Tap "Manage subscriptions" from the menu
   • You'll see all subscriptions linked to your Google account
3. Find "Loopcloud" or "Loopmasters" and tap it
   • The screen shows your subscription tier, renewal date, and payment method
4. Tap "Cancel subscription" at the bottom
   • Google Play may show you a survey or retention offer - skip both
5. Select a cancellation reason if prompted (optional)
   • Your feedback helps but doesn't affect the cancellation process
6. Confirm by tapping "Yes, cancel" when Google asks if you're sure
   • You'll see "Subscription cancelled" or "Your subscription has ended"
7. Screenshot the final confirmation
   • Note the exact date your access will end (usually the current renewal date)
8. Wait 24 hours, then return to "Manage subscriptions" to verify Loopcloud is no longer listed
   • Warning: If the subscription still appears after 24 hours, contact Google Play Support at support.google.com

Cancel via email (backup method)

Use this method if the web, iOS, or Android cancellation fails, or if you want a written record before contacting authorities.

1. Open your email and compose a new message to [email protected]
   • Use the email address linked to your Loopmasters account
2. Write a clear subject line: "Cancellation request - [your account email address]"
   • Example: "Cancellation request - [email protected]"
3. In the body, include the following information:
   • Your full name
   • Your account email address
   • Your current subscription tier (Artist, Studio, or Professional)
   • The date you want the cancellation to take effect
   • A clear statement: "I request immediate cancellation of my Loopcloud subscription"
4. Send the email and note the date and time
   • Loopmasters processes cancellation requests within 48 business hours
5. Look for a response email from [email protected] confirming your cancellation
   • The confirmation should include your account details and the effective cancellation date
6. Save this email and any attachments to a dedicated folder
   • Pro tip: Take a screenshot of the email date and sender address - this creates a timestamped record
7. Warning: If you don't receive a response within 3 business days, follow up with a second email and include the date/time of your first request

What happens after you cancel Loopmasters

Your access rights and timeline after cancellation

After you cancel, Loopmasters allows you to use your subscription until the end of your current billing cycle. If you cancel mid-month with a renewal date 20 days away, you retain full access for those 20 days. You can still download sounds using your remaining points, access the Loopcloud plugin, and use any project files you've created.

On your renewal date, your access stops. You will no longer be able to download sounds, sync libraries, or use subscriber-exclusive features. Any project files or saved sounds remain on your device, but you won't be able to access the online library or cloud sync.

Stopee advises exporting or backing up any important project files, presets, or downloaded sounds before your access ends. Loopmasters' Terms of Service doesn't guarantee data retention after cancellation, so assume your online data may be deleted after 90 days.

Checking that cancellation actually worked

Verify your cancellation 48 hours after you request it. Log into your Loopmasters account and check the Current Plan section - it should now say "No active subscription" or "Subscription cancelled." If you cancelled via Apple or Google, open those apps and confirm Loopcloud no longer appears in your Subscriptions list.

Additionally, check your bank or credit card statement for any charges dated after your cancellation request. If you see a charge from Loopmasters after cancelling, that's a billing error - contact your bank and Loopmasters support immediately with your cancellation confirmation screenshot.

Pro tip: Set a phone reminder for 3 days before what used to be your renewal date. Even after cancelling, it's worth double-checking your bank statement that week to catch any surprise charges early.

Refund eligibility and how to request one

When Loopmasters will refund you

Loopmasters offers refunds only in specific circumstances. If you cancel within 14 calendar days of your initial purchase, you qualify for a full refund under the 14-day cooling-off period. This applies to your first subscription only, not renewals.

If you cancel after 14 days, Loopmasters does not automatically refund the current billing period. However, you may request a refund if you can demonstrate a billing error (double charge, unauthorized charge, or technical failure) or if the service was not provided as described.

Stopee recommends requesting a refund if: you were charged after cancelling, you were charged without authorization, the subscription description on the website differs from what you actually received, or Loopmasters failed to process your cancellation request for more than 7 business days.

How to request a refund from Loopmasters

Send an email to [email protected] with the subject line "Refund request - [your account email]." Include your account details, the date and amount of the charge you're disputing, and a brief explanation of why you believe you deserve a refund. Attach screenshots of your billing statement, any cancellation confirmation you received, and any relevant correspondence with Loopmasters.

Loopmasters responds to refund requests within 5-10 business days. If they deny your request and you believe it's unfair, escalate to your bank for a chargeback. Most Malaysian banks (Maybank, CIMB, Hong Leong, Public Bank) will investigate chargebacks within 30-45 days and often side with the customer if you provide clear evidence of a cancellation attempt.

Common cancellation mistakes and how to avoid them

Why cancellation often goes wrong

Cancelling a digital subscription feels straightforward, but Loopmasters' design creates genuine confusion for many users. You may click a button thinking you've cancelled, only to discover weeks later that you were charged again because the cancellation didn't process or you used the wrong method for your signup channel.

The mistakes stopee sees most often

Mistake 1: Using the wrong cancellation channel. You subscribe via Apple but cancel on the Loopmasters website. Apple then renews your subscription independently. Check which service (Loopmasters, Apple, or Google) actually charged you by looking at your bank statement. The merchant name tells you where to cancel.

Mistake 2: Not confirming cancellation in writing. You click "cancel" on the website but never receive an email confirmation. The website may have glitched, and you're still subscribed. Always request written confirmation via email if the dashboard doesn't send one within 10 minutes.

Mistake 3: Cancelling too close to your renewal date. You request cancellation 2 hours before your renewal time, but your bank processes the charge during those 2 hours. Cancellation and billing operate on different systems. Cancel at least 48 hours before renewal to stay safe.

Mistake 4: Assuming the free trial charge cancels automatically. You see a small £1/$1/€1 charge during signup and assume it disappears by itself. In rare cases, this verification charge isn't reversed, and it becomes a separate line item on your bill. Check your latest bank statement to confirm this charge was removed.

Mistake 5: Deleting the confirmation email. You receive a cancellation email, feel relieved, and archive it. Three months later, Loopmasters charges you again and claims you never cancelled. Without the email timestamp and confirmation details, you have no evidence. Keep cancellation confirmations forever in a dedicated email folder.

Pricing breakdown and what you might be paying

Current loopcloud subscription tiers in malaysia

Prices are converted from USD and may fluctuate with exchange rates. Loopmasters bills in your local currency after payment processing. Annual plans offer better value - paying RM378 for Artist annual is cheaper than RM38 × 12 months (RM456) if paid monthly.

Hidden costs and what's really included

The subscription price covers library access and monthly points. The points are like download credits - each sound download costs points depending on its length and quality. A 30-second drum loop costs 2 points; a 4-bar complete arrangement may cost 8 points. If you exhaust your monthly points before the month ends, you cannot download more until your next billing cycle.

The Loopcloud plugin (included in all tiers) lets you audition and tag sounds inside your DAW (Digital Audio Workstation). Some users assume the plugin is a separate paid tool - it's not. However, access to exclusive sounds or premium packs beyond the main library may require additional purchases outside your subscription.

Stopee advises checking your actual points usage for 2-3 months before deciding to cancel. If you rarely use more than 10 points monthly, the Artist tier is wasteful, and cancelling is smarter than downgrading.

A checklist before and after you cancel

Your step-by-step pre-cancellation checklist

• Check your next billing date in your account or latest billing email
• Identify which channel you used to subscribe (Loopmasters website, Apple App Store, or Google Play)
• Take screenshots of your Current Plan section and the last three billing emails
• Back up any project files, downloaded sounds, or presets you want to keep
• Verify you have at least 2-3 days before renewal (allows time for cancellation to process)
• Use the correct cancellation method for your subscription channel
• Save the cancellation confirmation screen and confirmation email

Your step-by-step post-cancellation checklist

• Wait 48 hours, then log in and verify "No active subscription" appears on your account
• Check Apple Subscriptions or Google Play Subscriptions (depending on your original channel) to confirm Loopcloud is gone
• Look at your bank statement 5 days after your renewal date to confirm no charge appeared
• Store all cancellation confirmation emails in a dedicated folder labelled "Loopmasters Cancellation"
• If a charge appears after cancellation, contact [email protected] immediately with your confirmation screenshot
• If Loopmasters doesn't respond within 7 days, file a chargeback with your bank

Why some users keep Loopmasters and why others don't

Reasons to stay subscribed

You should keep Loopmasters if you produce music regularly and use more than 30 points monthly. The library contains industry-standard royalty-free samples that are legal to use in commercial projects. The Loopcloud plugin offers real-time auditioning inside your DAW, which saves time compared to downloading and importing sounds manually. If you're learning production, the Artist tier (RM38/month) gives you affordable access to professional-quality tools.

Additionally, if you signed up during a promotional period and your renewal rate stayed discounted, keeping the subscription can make financial sense. Some users also benefit from Loopmasters' tutorial library and community features, though these are secondary to the core sound library.

Reasons to cancel

Cancel if you haven't opened the app in more than 6 weeks, if you regularly reach your points limit before month-end (meaning you're underpaying for your true usage and should downgrade instead), or if you've switched to competing platforms like Splice (similar features, often cheaper). Cancel if the monthly charge feels like dead money - you're paying for access you don't use.

You should also cancel if you're a beginner who signs up to experiment but never progresses past the initial tracks. Loopmasters is built for producers who integrate samples into their workflow; casual listeners don't need it. Stopee has helped thousands of consumers cancel subscriptions they kept "just in case" - that mindset costs you thousands of ringgits yearly.

How to contact Loopmasters if cancellation fails

Support channels and their reliability

Loopmasters operates from the UK and does not maintain a Malaysia-based office, phone line, or local support team. Your only direct contact channels are email support and the Help Centre.

Email support: [email protected] - Response time is typically 24-48 business hours. This is your primary channel for cancellation issues, billing disputes, and refund requests.

Help Centre: help.loopmasters.com - This self-service resource contains articles on billing, cancellation, and account management. Search for "How do I cancel my Loopcloud subscription?" to access official cancellation guidance.

No phone support: Loopmasters does not publish a customer service phone number. Do not trust any phone numbers claiming to represent Loopmasters support - they are typically scams.

No live chat: Loopmasters does not offer live chat support on their website.

Postal contact address for formal cancellation requests

If email fails and you want to create a paper trail before escalating to consumer authorities, send a registered letter to:

Loopmasters Limited
71-75 Shelton Street
London WC2H 9JQ
United Kingdom

Include your account email address, full name, subscription tier, and a clear statement requesting immediate cancellation. Allow 10-14 business days for postal processing. Send this letter via registered mail so you have proof of delivery. This method is slow but creates an undeniable record if you later need to dispute a charge with your bank or contact consumer authorities.

Summary and your next steps

Cancelling Loopmasters is straightforward if you use the right method for your subscription channel and confirm the cancellation in writing. Whether you sign up via the Loopmasters website, Apple App Store, or Google Play, the cancellation process takes 5-10 minutes if you follow these steps carefully. Save your confirmation, check your bank statement 5 days later, and you're done.

Your rights are protected by Malaysia's Consumer Protection Act 1999, which guarantees fair cancellation terms and refund eligibility within 14 days of purchase. If Loopmasters continues to charge you after cancellation, your bank can issue a chargeback - but only if you have documentation (screenshots, emails, confirmation messages) proving you requested cancellation.

The most common mistake is using the wrong cancellation method or assuming cancellation is complete without confirmation. Stopee has helped thousands of consumers avoid unwanted charges by verifying their cancellation method before clicking the button and saving proof immediately afterward. You now have the same advantage. Take your cancellation seriously, document every step, and you'll never be surprised by an unexpected Loopmasters charge on your bank statement again.