Manage Loopcloud

How to cancel your loopcloud subscription in the UAE and protect your rights

What is loopcloud and who should consider cancelling

Loopcloud is a cloud-based music production platform that gives you access to millions of samples, loops and one-shots for your digital audio workstation. Producers, sound designers and music makers across the UAE use it to discover sounds, organise their libraries and download content using a points-based system.

You might be thinking about cancelling if you no longer make music regularly, have found an alternative sample library service, or simply want to reduce your subscription costs. Whatever your reason, you have clear rights as a consumer in the UAE, and Stopee is here to guide you through the process smoothly.

Why producers cancel loopcloud

Many UAE-based producers cancel Loopcloud because their creative needs have shifted, they have built up a sufficient personal sample library, or they prefer competitor platforms with different features. Others cancel to free up monthly budget or find the point system doesn't align with their workflow. Your decision is valid, and you deserve a cancellation process that respects your time and rights.

What you get with active loopcloud plans

Active Loopcloud subscribers receive monthly points for downloads, cloud storage ranging from 5 GB to 250 GB depending on your plan, and access to the full sample library. When you cancel, you'll lose access to future downloads and new points, though content you have already downloaded remains yours.

Your consumer rights under UAE law

The UAE Consumer Protection Law protects you when cancelling digital services, and you should know exactly where you stand before you act.

The 14-day cooling-off period

Under UAE consumer law, you have the right to cancel a digital service within 14 days of purchase if you have not yet started using it. For Loopcloud, this means you can request a full refund within 14 days of your first charge if you have not downloaded any content. This right is automatic and does not require Loopcloud's permission. Stopee recommends taking a screenshot of your cancellation confirmation to prove your action date, as this protects you if any dispute arises.

Your rights after the cooling-off period

Once you have downloaded content or actively used your subscription beyond the 14-day window, Loopcloud's standard refund policy takes over. The company may issue refunds only in exceptional circumstances such as confirmed fraud, failed payment processing or service failure. Stopee advises you to contact the UAE consumer authority (General Authority of Consumer Protection) if Loopcloud refuses a legitimate refund claim; they have authority to investigate and enforce your rights.

What happens to your account and data

Under UAE terms, your account and downloaded content belong to you, but Loopcloud retains the right to restrict cloud storage access after cancellation. You should download and back up any content stored in the cloud before your subscription ends, as Loopcloud may delete retained files after the billing period expires.

How to cancel your loopcloud subscription

Loopcloud offers multiple cancellation routes depending on where you purchased your subscription, and each has a specific process you must follow for confirmation.

Cancel via the loopcloud website (fastest method)

This is the recommended route because you receive instant confirmation and full control over the process. Stopee advises using this method whenever possible.

1. Open your web browser and navigate to the Loopcloud website.
   • Use the same email address and password you registered with.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
2. Log in to your account.
   • Check that you see your subscription status and account name at the top of the page.
3. Find the "Current Plan" section in your account settings.
   • This is usually under "Account" or "Subscription" in the main menu.
   • You should see your active plan name and next billing date.
4. Click the "Cancel Subscription" link or button.
   • Loopcloud will ask you to select a reason for cancellation (this is optional but helps them improve).
   • Read any warning text about losing future points and download limits.
5. Confirm your cancellation request.
   • Loopcloud will display a final confirmation message.
   • Pro tip: Take a screenshot or download the confirmation email immediately; you need this as proof of cancellation for your records.
6. Check your email within 5 minutes.
   • You should receive a cancellation confirmation email from Loopcloud at the address linked to your account.
   • Warning: If you do not receive this email, log back in to verify your subscription status; sometimes the page needs a refresh.

Cancel via apple app store (iOS)

If you purchased your Loopcloud subscription through Apple on your iPhone or iPad, you cannot cancel directly through Loopcloud's website. Apple handles all subscription management for App Store purchases, and you must follow Apple's process.

1. On your iPhone or iPad, open the Settings app.
   • Do not open Loopcloud itself; Apple controls subscriptions separately.
2. Tap your name at the top of the Settings screen.
   • You may be asked to authenticate with Face ID or your Apple ID password.
3. Select "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID account.
4. Find and tap "Loopcloud" in the subscriptions list.
   • If you do not see it, scroll down; inactive subscriptions appear at the bottom.
5. Tap "Cancel Subscription" or "Delete" (wording varies by iOS version).
   • Apple will offer you options to pause instead; ignore these if you want to cancel completely.
6. Confirm your cancellation.
   • Apple will show an end date; your access continues until that date.
   • Pro tip: Screenshot this confirmation screen; Apple does not always send a follow-up email.

Cancel via google play store (Android)

Android users who subscribed through Google Play must cancel via the Google Play app or web portal. Loopcloud cannot process these cancellations directly.

1. Open the Google Play app on your Android device or visit play.google.com on any web browser.
   • If using the app, tap your profile icon (top right).
   • If using the web, sign in with your Google account first.
2. Find your subscriptions section.
   • In the app: tap "Manage subscriptions".
   • On the web: navigate to "Account" then "Subscriptions".
3. Locate and tap "Loopcloud" in your active subscriptions.
   • You see your billing date and plan details.
4. Tap "Cancel subscription".
   • Google may show a screen asking why you are cancelling; this is optional to answer.
   • You may also see offers to pause instead; decline these if you want to cancel fully.
5. Confirm the cancellation.
   • Google will confirm your final access date and issue number.
   • Pro tip: Write down the confirmation number for your records, as Google's email confirmation can be delayed.

Refund eligibility and timing

Understanding Loopcloud's refund rules now prevents disappointment later, and Stopee believes you deserve clarity before you cancel.

When you qualify for a refund

You qualify for a refund in two scenarios. First, if you cancel within 14 days of your first purchase without downloading any content, you can request a full refund under UAE cooling-off rights. Second, Loopcloud may issue partial refunds if you cancel mid-month and have unspent points remaining in your account; the value depends on your plan and how many points you have used.

When loopcloud will refuse a refund

Once you have downloaded content, the 14-day cooling-off period no longer applies, and Loopcloud typically does not issue refunds for active subscriptions. Refunds for fraud or service failure require written proof and communication with Loopcloud's support team; you cannot simply request money back for changing your mind after using the service.

How long refunds take

Loopcloud targets 14 days from approval to issue refunds back to your original payment method. However, your bank may take an additional 3 to 5 business days to process the credit. If you see no refund after 21 days, contact Stopee's customer service guide or escalate to the UAE consumer authority. Keep your cancellation confirmation email throughout this process.

What happens immediately after you cancel

Cancellation can feel final, but you still have access during your final billing period, and your content is secure.

Your access during the final billing period

Your Loopcloud subscription remains active until the end of the current billing period. If your billing date is on the 15th of each month and you cancel on the 10th, you retain full download and preview access until the 14th. After that date, you lose the ability to download new content, use points or upload new files to cloud storage. Stopee recommends maximizing this window if there are samples you still need.

Protecting your downloaded content

All content you have already downloaded to your computer belongs to you permanently and cannot be revoked by Loopcloud. Content stored in Loopcloud's cloud storage is another matter: Loopcloud may delete files 30 days after your subscription ends. Download and save anything in cloud storage to your local drive before your access expires. This is not difficult, but it is crucial, and many producers overlook it.

Your account and login access

Your account remains active even after cancellation, and you can log in to view your download history and any purchased packs. You simply cannot download new content or create new content without reactivating your subscription. This is helpful if you ever want to reactivate later.

Loopcloud pricing and plan comparison

Understanding what you pay helps you decide whether cancellation or downgrading makes more sense for your situation.

Current loopcloud plans in AED

Loopcloud prices in USD, so the table below shows approximate conversions to AED using the standard exchange rate of 1 USD = 3.67 AED. Your actual charge depends on your payment provider and any current promotions.

Should you downgrade instead of cancel

Before cancelling, check whether downgrading to a lower-tier plan makes sense. If you are only concerned about cost, switching from Professional (AED 80.75/month) to Artist (AED 29.35/month) saves you AED 51.40 monthly while keeping access active. Loopcloud allows plan changes anytime via your account settings. Stopee suggests exploring this option if you still want occasional access to samples.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small errors can delay your cancellation or cost you money, and we want to help you sidestep every trap.

Mistake one: cancelling through the wrong platform

Many UAE users subscribe through the mobile app but assume they can cancel on the website. If you purchased through Apple or Google, you must cancel through that platform. Attempting to cancel on Loopcloud's website when your subscription is managed by Apple or Google will fail silently, and your subscription will continue charging. Check your original receipt email to see which platform processed the charge. That is your cancellation destination.

Mistake two: not preserving your confirmation

The single most important action is taking a screenshot or saving the cancellation confirmation email. Without this proof, you have no way to dispute a charge if Loopcloud claims the cancellation never happened. Store this document in your email or cloud storage, not just on your phone. If a dispute arises weeks later, this confirmation is your only evidence.

Mistake three: forgetting to download cloud-stored content

Producers often forget that files in Loopcloud's cloud storage are not the same as files on your computer. After 30 days of cancellation, Loopcloud may delete these files permanently. Download everything to your local drive in your final billing period. This is non-negotiable if you want to keep those samples.

Mistake four: cancelling without checking your refund window

If you are within 14 days of your first charge and have not downloaded content, you are eligible for a cooling-off refund. Cancelling without mentioning this in your request email means Loopcloud might treat it as a standard cancellation with no refund. Explicitly state in any support message that you are exercising your 14-day consumer right under UAE law. This forces Loopcloud to process your refund correctly.

Cancellation checklist

Use this step-by-step checklist to ensure your cancellation is complete and protected.

• Check which platform processed your subscription (website, Apple, or Google).
• Log in using the same email and password you registered with.
• Navigate to your subscription or account settings.
• Click "Cancel Subscription" and follow all prompts to completion.
• Receive and screenshot your cancellation confirmation immediately.
• Verify the cancellation in your email within 5 minutes.
• Download all files stored in Loopcloud cloud storage to your computer.
• If eligible, request a refund via the support email with your cancellation confirmation attached.
• Store cancellation documentation in a safe folder for at least 3 months.
• Check your bank statement after 14 days to confirm any refund has been processed.
• If no refund appears after 21 days, escalate to the UAE General Authority of Consumer Protection.

When to contact loopcloud support

Some situations require direct contact with Loopcloud's help team, and Stopee advises using email for every interaction so you have a record.

Reach out to loopcloud if

Contact Loopcloud support if you do not receive a cancellation confirmation email within 5 minutes of cancelling. Also reach out if you are requesting a refund, if your cancellation failed, or if you need help downloading cloud-stored content before your access expires. Use the support link at help.loopmasters.com or the email address listed in your account settings. Include your cancellation confirmation, account email and the exact date you cancelled. Stopee recommends always emailing rather than using a contact form because email creates a timestamped record that protects you later.

When to escalate to UAE authorities

If Loopcloud refuses a legitimate refund, ignores your cancellation request, or continues charging after you have cancelled, escalate to the General Authority of Consumer Protection in the UAE. You can file a complaint online or visit their office. Include your cancellation confirmation, all emails from Loopcloud and your bank statements showing the charges. This authority has the power to order refunds and investigate unfair practices, and companies take these complaints seriously.

Your next steps

Cancelling your Loopcloud subscription is straightforward when you follow the right process for your platform, safeguard your confirmation and understand your rights. The website cancellation method takes under 2 minutes and gives you instant proof. Apple and Google cancellations are equally fast but require you to navigate their platforms instead. Most importantly, do not delay downloading your cloud-stored content if you have any, and do not skip the confirmation screenshot.

If you have questions about your rights or encounter resistance from Loopcloud, Stopee has helped thousands of consumers cancel digital subscriptions fairly and keep records that protect them. Our guides and escalation templates are free and designed exactly for situations like yours. Whether you are cancelling because your creative needs have shifted, your budget has tightened or you have simply found a better tool, your cancellation choice deserves respect. Complete your cancellation today, and you can redirect that monthly budget to something that serves your music production better tomorrow.