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Cancel Loopcloud: The Right Way
How to cancel loopcloud and reclaim your music production budget
Understanding loopcloud and why you might want to cancel
Loopcloud is a subscription-based sample library and cloud storage service from Loopmasters, designed for music producers, DJs, and audio professionals. It offers searchable, royalty-free samples, cloud backup, DAW integration, and a points-based download system across three subscription tiers: Artist, Studio, and Professional.
You might have signed up for access to high-quality loops and samples, but if your production workflow has changed, you've found a cheaper alternative, or you simply aren't using your allocated points, cancelling makes financial sense. At Stopee, we help thousands of Canadian music producers and audio engineers take control of their subscriptions and avoid unnecessary recurring charges.
The good news: cancelling Loopcloud is straightforward if you know the right steps. The challenging part is understanding where your subscription actually lives-whether it's on Loopcloud's own platform, through Apple's App Store, or Google Play-because each location requires different cancellation steps.
When you should cancel loopcloud
Cancel if you're consistently not downloading samples, your creative output has shifted away from sample-based production, or you've found a comparable service at a lower price point. Also consider cancelling if you subscribed during a promotional period that has since expired and you're now paying full price.
Additionally, if you purchased an annual plan upfront and realize after a few weeks that you don't need it, Canadian consumer protection law gives you rights within a specific cooling-off window-more on that below.
How you subscribed matters
Your cancellation method depends entirely on where you purchased your subscription. If you signed up directly through Loopcloud's website, you cancel via the Loopcloud web account. If you subscribed through Apple App Store or Google Play Store instead, you must cancel through that platform's subscription settings, not through Loopcloud itself. This distinction is critical-many subscribers miss this step and wonder why their cancellation didn't work.
Loopcloud pricing and subscription plans
Loopcloud offers three tiered plans, each available as a monthly or annual subscription, with prices converted from USD to Canadian dollars via your bank's current exchange rate.
| Plan name | Monthly price (CAD approx.) | Annual price (CAD approx.) | Monthly points | Cloud storage |
|---|---|---|---|---|
| Artist | $11.50 | $69 | 100 points/month | 5 GB |
| Studio | $17 | $104 | 300 points/month | 50 GB |
| Professional | $31 | $190 | 600 points/month | 250 GB |
Notice that annual plans offer significant savings compared to paying month-to-month. However, if you cancel a monthly subscription, you lose access at the end of your current billing cycle. If you cancel an annual plan mid-year, you may still be charged until renewal unless you qualify for a refund under Canadian consumer law.
How to cancel loopcloud: step-by-step for each platform
Your cancellation process splits into three distinct paths depending on where your subscription lives. Follow the instructions that match your purchase location to avoid mistakes and ensure your cancellation takes effect immediately.
Cancel via the loopcloud web account (direct subscription)
If you signed up directly at Loopcloud.com, follow these steps to cancel your subscription within the web interface.
- Open your web browser and go to the Loopcloud website
- Log in using your email address and password
- If you've forgotten your password, use the "Forgot Password" link on the login page
- Navigate to your account settings
- Click your profile icon or avatar in the top-right corner
- Select "Account" or "Settings" from the dropdown menu
- Locate the "Current Plan" or "Subscription" section
- Scroll down to find your active plan and billing details
- You should see your next renewal date and the plan name
- Click the "Cancel Subscription" button or link
- This is typically located at the bottom-right of your plan card or in a dedicated cancellation section
- Warning: The wording may vary slightly depending on when your account was created; look for any button containing the word "Cancel"
- Select your cancellation reason
- Loopcloud asks why you're cancelling (cost, usage, alternatives, other)
- Your answer helps them improve but does not affect your cancellation
- Choose the option that best describes your situation
- Confirm your cancellation
- Click "Proceed to Cancel" or "Confirm Cancellation"
- You will receive an email confirmation immediately
- Pro tip: Save this confirmation email in a dedicated folder; you may need it if a charge appears on your next billing cycle
What happens next: Your subscription will not renew at the next billing date. You retain access to all premium features and downloaded samples until the end of your current billing period. After that date, you lose access to new downloads and cloud storage.
Cancel via apple app store (iOS)
If you subscribed to Loopcloud through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not within the Loopcloud app itself.
- Open the Settings app on your iOS device
- On your home screen, tap the grey gear icon labeled "Settings"
- Navigate to your Apple ID
- Tap your name at the top of the Settings menu
- Select "Subscriptions" (or "Subscriptions and Apps" on some iOS versions)
- Find Loopcloud in your active subscriptions list
- Scroll through the list of active subscriptions
- Tap "Loopcloud" when you see it
- Pro tip: If you don't see Loopcloud here, check your inactive subscriptions-sometimes it shows there instead
- Tap "Cancel Subscription"
- The button appears at the bottom of the Loopcloud subscription details
- Apple will ask you to confirm your choice
- Confirm the cancellation
- Tap "Confirm" or "Yes, Cancel" when prompted
- You will see a cancellation confirmation message on-screen
- Check your email
- Within minutes, you will receive a cancellation confirmation from Apple
- Save this email as proof of cancellation
Important note: Cancelling via Apple stops future charges through that platform only. Your Loopcloud web account remains active but unpaid. If you want to fully close your Loopcloud account, also follow the web cancellation steps above.
Cancel via google play store (Android)
If you subscribed to Loopcloud through Google Play on an Android device, cancel through Google Play's subscription management system.
- Open the Google Play Store app on your Android device
- Tap the Google Play Store icon on your home screen
- Navigate to your account menu
- Tap your profile icon in the top-right corner of the app
- Select "Manage your Google Account"
- Go to the Payments and Subscriptions section
- Tap the "Payments and subscriptions" tab (if not already visible)
- Select "Subscriptions"
- Find and tap Loopcloud
- Scroll through your active subscriptions until you see Loopcloud
- Tap it to open the subscription details
- Tap "Cancel Subscription"
- The cancellation button appears near the bottom of the details screen
- Google Play asks for confirmation
- Complete the cancellation
- Tap "Yes, cancel" when prompted
- You will receive a confirmation message on-screen
- Check your email for Google's cancellation confirmation within a few minutes
Pro tip: Like Apple, cancelling via Google Play only stops charges through that platform. Your Loopcloud account still exists and can access web features until your current paid period ends.
What happens after you cancel loopcloud
It's unsettling to cancel a subscription you've grown used to, but understanding what changes gives you peace of mind and helps you plan your next steps.
Once your cancellation takes effect, you retain full access to all features, downloaded samples, and cloud storage until the end of your current billing period. After that date passes, your access to premium features stops, but Loopcloud retains your account data indefinitely-your library, purchases, and settings remain stored in case you decide to resubscribe later.
You lose the ability to download new samples using points, and your allocated points expire (unused points do not carry over if you resubscribe months later). Cloud storage beyond your free tier becomes inaccessible, though your files aren't deleted immediately; contact Loopcloud support if you need time to back them up before they're removed.
Your payment method remains saved in your account unless you manually delete it. At Stopee, we recommend removing outdated payment information to prevent accidental recharges if you ever log back in.
Refund eligibility and how to request a refund
Canadian consumer protection law gives you specific rights when purchasing digital services online, and Loopcloud's terms align with these protections.
Your 14-day cooling-off period
You have the right to cancel and request a refund within 14 days of purchase if the service has not yet begun. For Loopcloud, "beginning" means you have not downloaded any samples or actively used your points. If you signed up but haven't downloaded anything within the first two weeks, you qualify for a full refund.
This 14-day window is mandated by Canadian consumer protection law and applies regardless of Loopcloud's stated policies. You do not need to provide a reason, and Loopcloud cannot refuse this refund.
Additional refund conditions loopcloud offers
Beyond the 14-day cooling-off period, Loopcloud may refund your subscription if:
- You have unspent points remaining in your account at the time of cancellation (some or all of your subscription cost may be refunded based on points value)
- You purchased within specific eligibility windows-up to 60 days for standard subscriptions, or up to 3 months for certain subscription-point refund offers
- Your subscription was gifted and never claimed or activated by the recipient
- You paid for an annual plan and request cancellation within a promotional refund period (Loopcloud occasionally offers extended refund windows during sales)
How to request a refund from loopcloud
Contact Loopcloud Customer Care directly to apply for a refund. You must provide the following information in writing:
- Your full name and Loopcloud account email address
- Your subscription plan name and purchase date
- Your reason for requesting a refund
- Your payment method and transaction ID (found in your bank or credit card statement)
- Proof of purchase if you paid via a third-party app store
Send this documentation to Loopcloud's customer support email. Pro tip: Send your request via email (not through the in-app chat) so you have a timestamped record of your submission. Once Loopcloud approves your refund, they process it within 14 days. The refund appears back on your original payment method within 5 to 10 business days after that.
If Loopcloud denies your refund and you believe you're within the 14-day cooling-off period mandated by Canadian law, escalate your complaint to your provincial consumer protection authority (listed below).
Your consumer rights in canada
Canadian consumer protection law is on your side when you purchase digital services, and Stopee emphasizes these rights because many companies rely on consumers not knowing them.
Federal and provincial protections
The Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act or British Columbia's Consumer Protection Act) grant you the right to cancel and receive a refund for digital services within 14 days if the service hasn't started.
Additionally, if Loopcloud engages in deceptive billing practices-such as failing to clearly disclose renewal dates, charging without explicit consent, or making cancellation deliberately difficult-you can file a complaint with your provincial consumer protection office.
Where to escalate if loopcloud refuses
If Loopcloud denies a refund you believe you deserve, or if your cancellation request is ignored, contact the appropriate authority for your province:
- Ontario: Ontario Consumer Protection Act office or Ontario Attorney General's consumer fraud hotline
- British Columbia: Consumer Protection BC
- Alberta: Fair Trading Act office
- Quebec: Office of the Protecteur du consommateur
- Other provinces: Contact your provincial government's consumer affairs or consumer protection ministry
When you file a complaint, include copies of your cancellation confirmation email, refund request, and any correspondence with Loopcloud. These authorities have the power to investigate and compel refunds on your behalf.
Common mistakes when cancelling loopcloud
Cancelling a subscription service feels awkward because companies deliberately make it harder than signing up-understanding the pitfalls helps you avoid them.
The most common error is cancelling on one platform (like Apple) while forgetting to cancel on another (the Loopcloud website). If you subscribed directly on the web but later downloaded the Loopcloud app and paid through Apple, you now have two active subscriptions. Cancel both independently to stop all charges.
Another frequent mistake is cancelling your subscription but not removing your payment method from your Loopcloud account. If you log back in months later out of curiosity, you might accidentally resubscribe. Delete your saved card immediately after cancellation.
Many users also miss the 14-day refund window because they think "cancellation" and "refund" are the same thing. They cancel but never request a refund, losing their money entirely. If you're within 14 days and haven't downloaded samples, proactively email Loopcloud requesting a refund-don't assume it happens automatically.
Finally, some subscribers wait for their renewal date to cancel, missing the opportunity to request a refund during the cooling-off period. If you're having second thoughts, cancel within the first two weeks and request a refund immediately. Don't wait.
Checklist before you cancel
Use this checklist to ensure you're cancelling smoothly and protecting your rights:
- Note your subscription plan name and purchase date
- Check where you subscribed (web, Apple, or Google Play)
- Download any samples or projects you need before your access ends
- Back up your cloud storage files if they contain important audio
- Check if you're within the 14-day cooling-off period for a refund
- Gather your transaction ID from your bank or credit card statement
- Follow the cancellation steps for your specific platform
- Save your cancellation confirmation email
- If eligible for a refund, submit your refund request within 14 days
- Delete your saved payment method from your Loopcloud account
Is loopcloud right for you? when to keep versus cancel
Before cancelling, honestly evaluate whether Loopcloud fits your creative workflow or if you're just paying out of habit.
| Keep your Loopcloud subscription if: | Cancel your Loopcloud subscription if: |
|---|---|
| You download samples or use cloud storage multiple times per week | You've downloaded fewer than 10 samples in the last three months |
| Loopcloud's sample library directly impacts your production quality | You've switched to a different sample pack service or library |
| The monthly points balance your budget compared to buying packs individually | The subscription costs more than individual packs or competing services |
| You rely on the cloud backup feature to protect your project files | You use other cloud storage (Dropbox, Google Drive, iCloud) instead |
| You're under contract for an annual plan and benefit from the savings | You signed up for a promotional rate that's expired and renewal costs more |
| Your DAW integration with Loopcloud streamlines your workflow | You rarely open the app or use its integration features |
If you're not using Loopcloud consistently, cancelling frees up budget for tools you actually use. At Stopee, we empower you to make this decision based on real usage, not guilt or habit.
Contact information and cancellation address
For refund requests, complaints, or escalations, contact Loopcloud directly or reach out through your provincial consumer protection office.
Loopcloud Customer Support
- Email: support@loopmasters.com
- Help Centre: https://help.loopmasters.com
- In-app chat: Available in your account settings
Send refund requests and formal complaints to:
Loopmasters Ltd.
[Check the Loopcloud website footer or terms of service for the current mailing address]
In your written request, include:
- Your full name and account email
- Your Loopcloud order or transaction number
- The date of purchase and amount charged
- A clear statement of your issue (refund request, billing error, cancellation not processed, etc.)
- Copies of any relevant emails or receipts
Send correspondence via email with read-receipt enabled, or by registered mail if you want a paper trail for escalation purposes.
Summary: take control of your loopcloud subscription today
Cancelling Loopcloud is simple when you follow the right steps for your subscription platform. Whether you signed up directly on the web, through Apple, or via Google Play, each path is clearly outlined above.
Remember that Canadian consumer law protects you with a 14-day cooling-off period and the right to escalate complaints to provincial authorities if Loopcloud refuses a legitimate refund. Don't hesitate to use these protections-they exist because companies count on consumers staying silent.
Download any files you need before your paid period ends, delete your saved payment method to prevent accidental recharges, and keep your cancellation confirmation email as proof.
If you ever need clarity on your rights or help navigating cancellation disputes, Stopee has helped thousands of Canadian music producers, audio engineers, and creators reclaim control of their subscriptions and budgets. Visit Stopee at stopee.com to explore guides for cancelling other creative software, learn your consumer rights, and access templates for formal cancellation letters. Your money, your choice-Stopee empowers you to cancel with confidence.