Manage Tidal

How to cancel tidal in new zealand and protect your streaming rights

What tidal is and why you might want to cancel

Tidal is a subscription music streaming service that delivers high-fidelity lossless audio and spatial sound formats to music lovers worldwide. If you've subscribed to Tidal in New Zealand, you access millions of tracks, curated playlists, and exclusive artist content through web, iOS, or Android apps. However, if the service no longer fits your needs or budget, cancelling is straightforward once you know which platform you subscribed through. At Stopee, we guide thousands of New Zealand consumers through cancellation every month, and we know that clarity at the start saves frustration later.

Understanding your billing method matters

Your cancellation path depends entirely on where you pay. If you subscribed directly via Tidal's website (account.tidal.com), you cancel through Tidal's account settings. If you signed up through Apple App Store or Google Play, those platforms control your subscription, and you must cancel there instead. This distinction is critical because Tidal cannot cancel App Store or Google Play subscriptions on your behalf, and each platform has its own refund rules. Stopee recommends checking your payment method in your account settings or your bank statement before you begin cancelling, so you cancel in the right place the first time.

Tidal pricing in new zealand

Tidal pricing in New Zealand has shifted since April 2024, and knowing your current plan helps you decide whether cancellation is right for you.

Current pricing structure

What to check before you cancel

If you're on an annual plan and cancel mid-year, Tidal typically does not refund unused months unless New Zealand consumer law gives you that right. Stopee recommends reviewing your next billing date before you cancel, especially if you subscribed recently. If you paid upfront for a year and are unhappy with the service, document any technical faults or billing errors now-they may strengthen a refund request later.

How to cancel tidal step by step

Cancelling Tidal takes just minutes once you know where you subscribed, and Stopee walks you through each method with precision.

Cancel if you subscribed via tidal.com (web)

If you signed up directly through Tidal's website and pay Tidal directly, this method applies to you.

1. Visit account.tidal.com and sign in with your email and password.
   • If you cannot remember your password, click "Forgot password" and reset it via email.
2. Navigate to the Subscription section in your account menu.
   • Look for a settings or account gear icon, then scroll to find Subscription or Billing.
3. Select your active plan and click "Cancel subscription."
   • Tidal will ask you to confirm cancellation and may offer a discount to stay-you can ignore this.
4. Confirm your cancellation in the pop-up window.
   • Your cancellation is now processed.
5. Note your cancellation date carefully.
   • Your access continues until the end of your current paid billing period; you will not be charged again.

Pro tip: Take a screenshot of your cancellation confirmation page showing the date, in case you need proof later for Stopee or your bank.

Cancel if you subscribed via apple app store (iOS)

If you signed up through an iPhone or iPad and Apple bills you, you must cancel through Apple's settings, not through Tidal.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • You will see a list of all your active subscriptions.
4. Find Tidal in the list and tap it.
5. Tap "Cancel Subscription."
   • Apple will confirm the cancellation and show your final access date.
6. Confirm cancellation if prompted.
   • Your subscription is now cancelled with Apple, and automatic renewal will stop at the end of your billing period.

Warning: Tidal cannot cancel App Store subscriptions for you. If you email Tidal support asking them to cancel your App Store subscription, they will direct you back to Apple. Always cancel directly through your iOS Settings to avoid delays.

Pro tip: If you want a refund on an App Store purchase, use the same Subscriptions menu and select "Report a Problem" next to Tidal. Apple processes refund requests there, not through Tidal.

Cancel if you subscribed via google play (Android)

If you signed up on an Android device through Google Play Store, Google controls your subscription and billing.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
   • It looks like a circle with your initial or photo.
3. Select "Manage subscriptions."
4. Find Tidal in your active subscriptions and tap it.
5. Tap "Cancel subscription."
   • Google will ask for confirmation and show your final access date.
6. Confirm cancellation.
   • Your subscription ends at the close of your current billing period.

Warning: If you cancel through the Tidal app itself and not through Google Play, your subscription may still auto-renew through Google. Always cancel in Google Play to be certain renewal stops.

What happens to your access after you cancel

Cancelling Tidal does not cut off your access immediately, and understanding the transition period helps you plan alternatives.

Your access window

After you cancel, Tidal keeps your account active and your music access open until the last day of your paid billing period. If you cancel on 15 March and your billing cycle runs until 30 April, you retain full access through 30 April. This grace period gives you time to download playlists, export your library data, or find another streaming service without losing the music you've paid for.

Your saved playlists and account data

Tidal stores your playlists, listening history, and favourite tracks on their servers. Once your paid access expires, you lose the ability to stream music, but your account data typically remains retrievable if you resubscribe within a reasonable window. However, Stopee strongly recommends exporting or screenshotting any playlists you want to keep permanently. Tidal does not guarantee how long they retain cancelled accounts, so back up what matters to you before your final access day.

Premium features after cancellation

Once your billing period ends, you lose access to Hi-Fi audio, spatial sound, offline downloads, and any exclusive content. Standard features like ads and basic streaming may not be available either, depending on your plan. If you subscribed to HiFi Plus, you will no longer hear music in lossless or hi-res formats after cancellation.

Refunds and your rights in new zealand

Refund eligibility depends on where you paid and the circumstances of your cancellation, and Stopee explains your realistic options clearly.

Tidal's refund policy for new zealand customers

Tidal explicitly states that customers outside the UK, EU, EEA, and Brazil-including all New Zealand subscribers-have no automatic right to a refund. This means Tidal will not refund your subscription fees by default, even if you cancel mid-cycle. However, this policy does not override New Zealand consumer law. Under the Consumer Guarantees Act 1993, you have statutory rights if Tidal's service is not of acceptable quality, does not work as advertised, or fails to deliver promised features. If Tidal's streaming service is broken, advertisements are misleading, or audio quality falls short of stated specifications, you may request a refund from Tidal or pursue a claim through the Consumer Dispute Resolution Scheme.

Refunds via apple or google play

If you subscribed through Apple App Store or Google Play, those platforms own the refund decision, not Tidal. Apple and Google both allow refund requests within 48 hours of purchase for most app and subscription charges. To request a refund:

• On Apple: Go to Settings > Subscriptions > Tidal > "Report a Problem," then select your reason and submit.
• On Google Play: Open the Google Play Store, go to Manage Subscriptions > Tidal > "Report a Problem," and submit your refund request.

Both platforms review your request and typically respond within 24-48 hours. Approval depends on your reason (service quality, accidental purchase, feature unavailability) and your refund history with that platform. Stopee advises being specific in your reason to improve approval odds.

Consumer guarantees act protections

New Zealand's Consumer Guarantees Act gives you statutory rights that apply even if Tidal's terms exclude them. Services must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Tidal fails these standards-for example, if streaming cuts out constantly, audio quality is significantly lower than advertised, or features promised in marketing do not work-you can lodge a complaint with Tidal and escalate to the Consumer Dispute Resolution Scheme if they refuse. The scheme is free and can order Tidal to refund you or provide remedies.

Chargeback options through your bank

If Tidal or the app store refuses a legitimate refund and you believe you have a legal right to one, contact your bank about a chargeback. Your bank can dispute the charge with Tidal or Apple/Google on your behalf if you provide evidence of the fault or unauthorized billing. Document any service failures, screenshots of error messages, and copies of your refund requests before you call your bank. Stopee recommends this as a last resort after Tidal and your app store have declined to help.

Common cancellation mistakes and how to avoid them

Cancelling feels straightforward, yet small oversights can leave you charged or without proof of your cancellation, and Stopee knows these traps well.

Cancelling in the wrong place

The most frequent mistake is cancelling inside the Tidal app when you subscribed via Apple or Google. You may see a "Cancel" button in the Tidal app settings, but clicking it does not actually cancel your subscription with Apple or Google. Your payment will still renew. Always cancel through the original payment method: Apple Settings for App Store, Google Play Store settings for Android, or account.tidal.com for web subscriptions. Check your payment method in your Tidal account or your bank statement before you start if you are unsure.

Not checking your cancellation confirmation date

After you cancel, record the exact date shown in your confirmation. Your billing cycle does not always end on the date you cancel, so you may have access for weeks longer. If you do not know your final access date, you risk being charged again. Stopee recommends taking a screenshot of your confirmation page immediately.

Assuming you are cancelled after one step

If you subscribed via App Store or Google Play and cancel within Tidal's app, you believe you have cancelled, but you have not. You must go to your iOS Settings or Google Play Store settings to fully cancel. Tidal's in-app cancellation button is a trap that leaves your payment active. Many subscribers discover they were still charged weeks later.

Forgetting to back up your playlists

Once your subscription expires, your playlists are inaccessible through Tidal. If you did not export or screenshot them beforehand, they are gone. Spend 10 minutes exporting your library data or capturing your saved playlists before your final access day ends.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and documented.

• Identify where you subscribed: Tidal.com, Apple App Store, or Google Play.
• Log into the correct account (Tidal web, iOS Settings, or Google Play Store).
• Locate and tap "Cancel subscription."
• Confirm cancellation and note the final access date.
• Take a screenshot of your cancellation confirmation.
• Back up or export any playlists or library data you want to keep.
• Check your account 3-5 days later to confirm no renewal charge appears.
• If a renewal charge appears, contact your app store or bank immediately.
• Save your confirmation email or screenshot until your final access date passes.

When you should cancel versus when you should stay

Cancellation is right for you if the service no longer serves your needs, but Stopee helps you weigh the decision first.

Reasons to cancel tidal

Reasons to keep your tidal subscription

Final steps and escalation if tidal refuses to cancel

Cancellation through Tidal or your app store should be instant and painless, but if the company refuses to cancel or continues charging you after cancellation, Stopee explains your next moves.

If tidal blocks your cancellation

Tidal may try to retain you by offering discounts or warning that cancellation is permanent. You have a legal right to cancel at the end of any billing period under the Consumer Guarantees Act. If Tidal's system blocks cancellation or tells you that you cannot cancel, you can escalate to the Consumer Dispute Resolution Scheme. Document all attempts to cancel and any error messages, then lodge a complaint.

If you are charged after cancellation

If a renewal charge appears after your cancellation date, contact your bank or app store immediately. Provide your cancellation confirmation screenshot and ask them to dispute the charge. Most banks reverse unauthorized charges within 5-10 business days once you file a complaint. Stopee recommends checking your bank statement weekly for the first month after cancellation to catch any surprise charges.

Escalation to consumer dispute resolution

If Tidal refuses to honour your cancellation, refund a legitimate claim, or stop billing you, you can lodge a free complaint with the Consumer Dispute Resolution Scheme. Visit the scheme's website, explain the issue, and include your cancellation confirmation, refund request emails, and any bank evidence. The scheme will contact Tidal and typically resolve the matter within 4-6 weeks. This is your strongest enforcement tool outside small claims court and does not cost you anything.

Why stopee is your trusted cancellation partner

Cancelling a subscription sounds simple, but billing disputes, hidden renewal clauses, and platform-specific traps catch thousands of New Zealand consumers every month. Stopee has helped thousands of consumers cancel Tidal, dispute unfair charges, and recover money through the Consumer Dispute Resolution Scheme. We know every dark pattern, every loophole, and exactly which steps avoid costly mistakes. Whether you are cancelling today or you are locked in a billing dispute, Stopee guides you with precision, empathy, and the legal knowledge that gets results.