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Cancel Tracklib: The Right Way
How to cancel tracklib in new zealand and reclaim your credits
What tracklib is and how it works
Tracklib is a music sampling and licensing platform built for producers, beatmakers and creators who need legal access to original recordings. You browse a library of licensed tracks, download samples and secure the rights to use them in your own productions, all through a straightforward subscription model.
The service operates via its website and iOS mobile app, delivering digital downloads and licenses instantly after purchase. Your subscription unlocks different tiers of access depending on your plan, though some features remain locked behind a paid tier.
How tracklib delivers your subscription
Once you subscribe, you access the full sample library through Tracklib's web platform or download the mobile app. Licenses and downloads arrive immediately in your account, and you can manage your subscription settings online at any time. If you subscribed through the iOS App Store, Apple handles your billing and renewal, not Tracklib directly.
What you get with a tracklib subscription
Active subscribers gain access to Tracklib's full sound library, sample packs and the ability to license tracks for use in your own music. You also earn credits that let you download and license additional content. Once you cancel, you keep the licenses you have already obtained, but your ability to download new samples stops when your billing period ends.
Tracklib pricing and available plans in new zealand
Tracklib offers three main subscription tiers in New Zealand, with pricing shown in NZD. Your actual cost depends on whether you subscribe via the website or through the Apple App Store, since App Store pricing includes regional tax and Apple's billing structure.
| Plan name | Price (NZD) | Billing period | Best for |
|---|---|---|---|
| Go Monthly | NZ$9.99 | Month to month | Casual users testing the service |
| Go Yearly | NZ$129.99 | Annual | Regular producers wanting to save money |
| Premium Monthly | NZ$29.99 | Month to month | Professional producers needing unlimited access |
Pro tip: if you are on the yearly plan, cancelling early does not refund the remaining months. If you subscribe through the App Store, Apple calculates your final charge based on regional tax rates, which may differ from Tracklib's website pricing.
When you should cancel tracklib
Reasons to cancel your subscription
You might cancel Tracklib if you have finished a project, no longer need regular access to the sample library or prefer to license tracks on a pay-per-use basis instead. Perhaps you subscribed for a trial and realised it is not the right fit for your workflow, or your music production has taken a break. Whatever your reason, Tracklib makes the cancellation process straightforward, and Stopee is here to walk you through every step.
What happens to your work after cancellation
Your existing licenses remain valid indefinitely after you cancel. Any tracks you have already licensed and downloaded stay yours to use in your productions. You lose the ability to download new samples once your current billing period ends, but completed work and licensed content are not affected.
How to cancel tracklib on the web (recommended method)
Cancelling through Tracklib's website is the fastest and most direct route, giving you instant confirmation and a clear audit trail. This method works whether you originally subscribed on the web or through the App Store.
- Open your web browser and go to the Tracklib website.
- Log in using your registered email address and password.
- If you forget your password, use the "Forgot password" link on the login page.
- Navigate to your account settings.
- Look for a profile icon or menu in the top right corner.
- Select "Settings," "Account," or "Subscriptions" depending on Tracklib's current layout.
- Find your subscription or billing section.
- Scroll down to locate active subscriptions or billing information.
- You should see your current plan, the next billing date and a cancellation option.
- Click "Cancel subscription" or equivalent button.
- Tracklib may ask you to confirm your reason for cancelling; you can skip this or provide feedback.
- Do not close the page until you see a confirmation message.
- Confirm your cancellation in the popup or new screen.
- Review the message explaining when your access ends.
- Click the final "Confirm" button to complete the process.
- Save your confirmation email.
- Tracklib sends a confirmation to your registered email address within minutes.
- Keep this email for your records in case you need to escalate a dispute.
Warning: do not assume your subscription is cancelled just because you stop using the app. Your card will continue to be charged on your next billing date unless you complete these steps. Stopee has seen countless users lose money because they thought deleting the app would trigger cancellation.
How to cancel tracklib through the apple app store
If you subscribed through the iOS app, Apple manages your billing and you must cancel through App Store settings, not within the Tracklib app itself. Tracklib cannot process App Store refunds or cancellations on its own.
- Open the App Store on your iPhone or iPad.
- Tap the profile icon in the bottom right corner.
- Ensure you are logged into the Apple ID that hosts your Tracklib subscription.
- Go to your subscriptions.
- Tap "Subscriptions" from the menu.
- You should see a list of all active and recent subscriptions.
- Find and select Tracklib.
- Scroll through the list until you locate Tracklib.
- Tap on it to open the subscription details page.
- Tap "Cancel subscription."
- A menu appears asking you to confirm or offering options to continue.
- Select "Cancel subscription" again to confirm.
- Confirm your cancellation.
- Apple shows your final billing date and asks one last time if you want to cancel.
- Confirm to finalise the cancellation.
- Check your email for confirmation.
- Apple sends a receipt or confirmation email.
- You may also receive a notification from Tracklib confirming the change.
Pro tip: Apple processes cancellations instantly in most cases, but it can take up to 24 hours for the change to sync with Tracklib's system. If you are charged after cancellation through the App Store, contact Apple directly, not Tracklib, because Apple owns the transaction and refund decision.
What happens after you cancel tracklib
Your access and remaining features
After you cancel, your subscription remains active until the end of your current billing period. If your next charge was due on 20 February, you keep full access until 19 February at 23:59. On that date, your account downgrades to a free or basic tier if available, and you lose access to premium features and the ability to download new samples.
Your licenses and downloaded content
Licenses you have already obtained are yours to keep forever. If you downloaded a sample and obtained a license before cancelling, you can continue using that track in your productions, sell the music or release it on streaming platforms. Your legal rights to the content do not expire when your subscription ends.
Unused credits in your account may be forfeited when your subscription ends, depending on Tracklib's terms. Contact Tracklib support before cancelling if you have significant credits you want to preserve or use.
Your account and saved collections
Saved tracks, playlists and collections you created may become inaccessible once you downgrade. Stopee recommends downloading or exporting any important collections before your cancellation takes effect. Log back in after your subscription ends to see what remains visible on the free tier.
Refunds and your 14-day cooling-off right
The 14-day cooling-off window
Tracklib honours a 14-day cooling-off refund right for new subscriptions if you cancel within 14 days of your first charge and have not used the service. "Use" means downloading samples, licensing tracks or performing other substantive actions in your account. Simply logging in or browsing does not count as use, but downloading even one sample forfeits your cooling-off right.
If you qualify for this refund, Tracklib processes it to your original payment method within 10 to 14 business days. You receive a confirmation email when the refund is initiated.
Refunds for billing errors and disputes
Tracklib refunds you in the following situations:
- You were charged after cancelling your subscription.
- Your subscription never activated despite being charged.
- You were charged the wrong amount (for example, duplicate charges or currency conversion errors).
- Your card details were charged fraudulently or without authorisation.
Contact Tracklib support with your order number, billing date and amount to request a refund for any of these reasons. Stopee advises including screenshots of your bank statement and cancellation confirmation email as proof.
Non-refundable purchases and downloads
Downloads and licenses you purchased are non-refundable once delivered, unless they are faulty or the file is corrupted. If you bought a sample pack and later decided you do not like the tracks, refunds are not available. However, if a downloaded file is unplayable or damaged, contact support with proof and Tracklib may reimburse you.
App store refunds and apple's policy
If you subscribed through the App Store, Apple processes all refunds, not Tracklib. Request refunds by opening your Apple ID settings, going to Purchase History, finding the Tracklib charge and selecting "Report a Problem." Apple reviews your claim and decides within one to three business days.
Warning: Apple refunds App Store subscriptions more generously than Tracklib's direct website, especially within 48 hours of purchase. If you subscribed through the App Store and need a refund, appeal to Apple first before contacting Tracklib.
Your consumer rights in new zealand
The consumer guarantees act and digital services
New Zealand's Consumer Guarantees Act protects you when you buy digital services like Tracklib subscriptions. You have the right to receive a service that is fit for purpose, of acceptable quality and delivered within a reasonable timeframe. If Tracklib fails to deliver these guarantees, you can request a refund, replacement or repair even outside the 14-day cooling-off window.
Cooling-off rights under NZ law
New Zealand law grants you a 14-day cooling-off right for distance purchases (online subscriptions), provided you have not received or used the service. This aligns with Tracklib's own 14-day refund window. Once you download content or use the service, the cooling-off right expires, and you lose the automatic refund entitlement.
What if tracklib refuses to cancel or refund?
If Tracklib does not honour your cancellation request or wrongfully charges you after cancellation, escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority. Document everything: cancellation confirmation emails, bank statements showing the unwanted charge and any correspondence with Tracklib. The Commerce Commission can investigate and compel Tracklib to issue a refund.
Additionally, if you paid by credit or debit card, contact your bank and request a chargeback if Tracklib will not refund you within 14 days of a valid cancellation request. Most banks reverse unauthorised charges within five to seven business days.
Common mistakes to avoid when cancelling
Cancelling a subscription is stressful, and small oversights can leave you vulnerable to unwanted charges. Here are the pitfalls that catch most users off guard.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Tracklib app from your phone does not cancel your subscription. Your card continues to be charged on the billing date. You must log in to your account settings and initiate cancellation through the website or App Store settings.
Mistake 2: ignoring your confirmation email
After cancelling, Tracklib sends a confirmation email. Read it carefully to verify the exact date your access ends. If you do not receive one within 10 minutes, your cancellation may not have gone through. Go back and repeat the cancellation process.
Mistake 3: cancelling through the wrong platform
If you subscribed through the App Store, cancelling on the Tracklib website may not work. You must cancel in App Store settings. Conversely, if you subscribed on the website, cancelling through the App Store does nothing. Stopee recommends checking your first invoice to confirm where you subscribed, then cancelling in that same place.
Mistake 4: requesting a refund after using the service
Once you download a sample or license a track, your 14-day cooling-off refund expires. Asking for a refund after use wastes time and delays the process. If you want a refund, cancel within 14 days and do not download anything.
Mistake 5: failing to save your cancellation confirmation
Keep the confirmation email in a folder labelled "Subscriptions" and take a screenshot of your account settings page showing the cancellation date. If Tracklib accidentally charges you again, you need this proof to file a dispute with your bank or the Commerce Commission.
Cancellation checklist for tracklib
Use this step-by-step checklist to ensure your cancellation is complete and you do not face surprise charges after you cancel.
| Task | Status | Notes |
|---|---|---|
| Log in to your Tracklib account | [ ] Done | Use the same email and password you registered with. |
| Navigate to Settings or Account page | [ ] Done | Look for a profile menu in the top right corner. |
| Find your subscription and billing info | [ ] Done | Note your next billing date before cancelling. |
| Click Cancel subscription and confirm | [ ] Done | Do not close the page until you see a confirmation message. |
| Save your confirmation email | [ ] Done | Screenshot it and save to a folder on your device. |
| Check your bank statement on the billing date | [ ] Done | Confirm no charge appears after your stated end date. |
How stopee helps you cancel with confidence
Stopee is a consumer advocacy platform that helps thousands of Australians and New Zealanders cancel unwanted subscriptions, secure refunds and stand up to unfair billing practices every month. Our team of cancellation specialists knows the tricks that companies use to hold onto your money, and we are here to make sure you get out cleanly.
Whether you are battling a stubborn subscription renewal, chasing a missing refund or facing a company that refuses to honour your cancellation, Stopee connects you with the information, templates and escalation paths you need. We have guided users through disputes with everyone from streaming services to gym memberships, and we apply the same rigorous consumer-first approach to every platform, including music services like Tracklib.
If Tracklib charges you after cancellation or refuses to refund your money, Stopee has helped thousands of consumers gather the evidence, file formal complaints and recover their funds. Visit Stopee today to explore our guides, find cancellation templates for other services and access our escalation toolkit.
Final summary and next steps
Cancelling Tracklib takes five minutes on the website and requires no phone calls, hidden fees or lengthy disputes. You retain all licenses you have obtained, your existing work is safe and you can return to Tracklib anytime without penalty.
Head to your account settings, click "Cancel subscription," save your confirmation email and monitor your bank statement on the billing date to confirm no charge appears. If a charge does appear after your cancellation, contact your bank and file a chargeback immediately, or escalate to the Commerce Commission if Tracklib refuses to refund you.
Stopee has guided New Zealand consumers through thousands of cancellations, and we are ready to help you too if things go wrong. Bookmark this guide, use the checklist above and remember that your consumer rights are stronger than any company's retention tactics.