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Cancel All You Can Books: The Right Way
How to cancel all you can books and protect your refund rights
What is all you can books
All You Can Books is a subscription service that gives you access to a large library of audiobooks, e-books, courses and podcasts for a monthly fee, with a 30-day free trial included when you join.
Main features and what you get
When you subscribe, you gain unlimited access to a claimed catalogue of over 200,000 items. You can download content to read offline, manage your account through a web portal, and browse across multiple content categories. The service operates on a simple monthly billing model with no long-term contract required.
Pricing appears in USD on the service website. At the time of writing, Stopee found no dedicated NZD pricing conversion on All You Can Books' public pages, though your bank will convert charges at its current rate when you're billed.
Free trial details
All You Can Books offers a 30-day free trial when you first sign up. You will need to provide payment details to activate the trial, which means your card will be charged automatically after 30 days unless you cancel before the trial ends. This is a critical cancellation deadline to remember.
Why some readers cancel all you can books
Understanding why people cancel can help you decide whether this service is right for you.
Common reasons for cancellation
Subscribers cite several reasons for leaving. Some discover the catalogue doesn't match their reading interests, or they find better value in competing services like Scribd or Audible. Others cancel because they've finished their backlog or realised they use the service infrequently enough that the monthly cost isn't justified. A smaller group cancel after being charged unexpectedly during or after their trial period.
At Stopee, we help you understand your options before you commit, so you can make the choice that suits your reading habits and budget.
When cancellation makes sense
Cancel if you've used your free trial and know it's not for you. Cancel if a competing service offers better value or a catalogue that matches your interests more closely. Cancel immediately if you spot unauthorized charges on your statement. And cancel if the service terms or features change in a way that no longer serves you.
How to cancel all you can books in four steps
Cancelling All You Can Books is straightforward when you use the online method, though you have multiple options depending on your preference.
Recommended: cancel online through your account
This is the fastest and most reliable way to cancel, because you'll receive an instant confirmation and can verify the cancellation status immediately in your account dashboard.
- Visit the All You Can Books cancellation page at https://www.allyoucanbooks.com/cancel in your web browser.
- Log in with your email address and password when prompted.
- Look for the "cancel subscription" button or link in your account settings and click it.
- Confirm your cancellation by clicking "Yes Cancel" or the equivalent confirmation button.
- Watch your inbox for a cancellation confirmation email from All You Can Books within a few minutes.
- Save this email as proof of your cancellation request.
- Return to your account page and verify that your subscription status now shows as "cancelled" or "inactive".
Alternative methods if online cancellation fails
If you cannot access the online cancellation page or prefer to cancel by other means, you have two backup options.
- Email cancellation: send a clear cancellation request to help@allyoucanbooks.com with your account email address and request confirmation of cancellation. Keep a copy of your sent email as evidence.
- Allow 1-2 business days for a response.
- Follow up if you do not receive confirmation within 48 hours.
- Phone cancellation: call the US customer service number 1-877-859-7527 and request cancellation over the phone. Take note of the date, time and name of the representative you speak with.
- This number is based in the United States, so factor in time zone differences when calling.
- Ask for a reference number or confirmation before you hang up.
Important note for app users
Warning: if you downloaded the All You Can Books app to your iPhone or iPad, do not attempt to cancel through Apple ID settings or the App Store. Cancelling via Apple will remove the app but will not cancel your All You Can Books subscription, and you will still be charged. Always cancel through the website method above instead.
What happens immediately after you cancel
Knowing what to expect after you hit the cancel button removes uncertainty and helps you plan your reading.
Your access period after cancellation
When you cancel, your subscription will not renew when your current billing period ends. If you cancel during a free trial, your access stops immediately on the trial end date (typically 30 days from sign-up), and you will not be charged. If you cancel after your free trial has ended and you are a paying subscriber, you retain full access to your library until the end of your current monthly billing period, then your account becomes inactive.
This means if your billing date is the 15th of each month and you cancel on the 1st, you can still read and listen until the 14th, but you will not be charged on the 15th.
Your cancellation confirmation and account status
Always check your email for a cancellation confirmation message from All You Can Books within a few minutes of cancelling online. This email is your proof that you submitted a valid cancellation request. Log back into your account and confirm that your subscription status has changed to "inactive" or "cancelled". If the status has not updated after 24 hours, contact customer service again with your confirmation email.
Downloaded content and library access
Downloaded books and audiobooks may remain on your device after cancellation, depending on how the app stores these files. However, verify in your account settings whether downloaded content will continue to work or if it will become locked. Stopee recommends taking a screenshot of your library before cancellation so you have a record of what you owned.
Refund rights and whether you can get your money back
All You Can Books' official terms state there are no refunds or credits for any partial-month membership. Charges already incurred are final. However, this does not mean you have no options under New Zealand law.
What the service terms say
The company's Terms of Use explicitly state that no prorated or partial refunds are issued, regardless of when in the month you cancel. This policy applies to both trial periods and paid subscriptions. Third-party guides claiming you can negotiate a prorated refund are not aligned with this stated policy.
Your rights under new zealand consumer law
Under the Consumer Guarantees Act 1993 (CGA), digital services must be of acceptable quality and match their advertised description. A "no refunds" clause does not override your statutory rights. If All You Can Books fails to deliver the service as described or the service becomes faulty, you have grounds to request a remedy directly from the company.
Stopee emphasises this critical distinction: the company cannot hide behind a "no refunds" policy if the service itself is defective or misrepresented.
How to pursue a refund under the CGA
- Gather evidence of the fault or misrepresentation: take screenshots of what was promised versus what you received, note any error messages, and document the dates when you attempted to use the service.
- If the catalogue is significantly smaller than claimed, or features advertised are unavailable, these count as misrepresentation.
- If the app crashes repeatedly or your downloads corrupt, these are faults.
- Contact All You Can Books customer service in writing (email) with a clear description of the problem. State that you are requesting a remedy under the Consumer Guarantees Act and ask them to refund your charges or repair the service. Keep a copy of this email.
- Allow 10 business days for a response.
- If the company refuses or does not respond, escalate to your bank or credit card provider and request a chargeback, citing breach of consumer guarantees.
- Your bank can dispute the charge on your behalf, and the company will have to defend its position to the bank.
- If the dispute amount exceeds the bank's small-claims threshold, you may escalate to the Commerce Commission or seek advice from Citizens Advice Bureau (CAB) for formal dispute resolution.
- The Commerce Commission investigates breaches of the CGA and can compel refunds or remedies.
Charges after cancellation: what to do
Pro tip: if you cancelled but were still charged in the following month, this is a critical error. Do not wait. Contact your bank immediately and report the unauthorized charge. Provide your cancellation confirmation email as evidence that you submitted a valid cancellation request. Your bank can reverse the charge and investigate why it occurred. Stopee recommends checking your statement for 2-3 billing cycles after cancellation to catch any errors early.
All you can books pricing and plans
Understanding the full cost structure helps you decide whether the monthly fee is fair value for your reading habits.
Current subscription plans
| Plan name | Price | Billing cycle | Free trial | Key features |
|---|---|---|---|---|
| Monthly unlimited access | US$24.99 | Monthly | 30 days | Unlimited access to ~200,000 items; downloadable content; web account portal |
| Monthly unlimited access (alternate) | US$19.99 | Monthly | 30 days | Same features (pricing varies by region or promotion) |
Currency and NZ pricing
All You Can Books displays prices in USD on its website. When you're a New Zealand subscriber, your bank will convert the USD charge to NZD at the prevailing exchange rate at the time of billing. This means the NZD amount you see on your statement may differ slightly from the USD display price due to currency fluctuations.
At today's typical exchange rates, expect to pay approximately NZ$45-50 per month for the monthly unlimited plan, though this will vary daily. Stopee recommends checking your first statement to see the exact converted amount, then budgeting accordingly for future months.
Common cancellation mistakes to avoid
We understand that cancelling a subscription can feel administrative and easy to put off, so these mistakes are common and understandable. The good news is they are all preventable.
Mistake 1: confusing app removal with subscription cancellation
Deleting the All You Can Books app from your phone does not cancel your subscription. You will continue to be charged even though you cannot see the app. Only cancel through the website or by contacting customer service.
Mistake 2: relying on "cancel via apple ID" for iPhone users
If you subscribed through the iOS app, you may see a "Cancel Subscription" button in your Apple ID settings. Do not use this. Instead, log into the All You Can Books website on a computer and cancel there. Cancelling via Apple will only disconnect the app from your Apple account but will leave your All You Can Books subscription active and billable.
Mistake 3: missing the 30-day trial deadline
The free trial is only 30 days. If you forget to cancel before day 30, you will be charged automatically on day 31. Set a phone reminder for day 25 or 26 of your trial so you have time to cancel without rushing.
Mistake 4: cancelling but not confirming the status
Submit your cancellation and then verify it. Log back into your account within 24 hours and check that your subscription status shows as "cancelled" or "inactive". If it still shows "active", your cancellation did not process and you need to try again.
Mistake 5: not saving your cancellation confirmation
Keep the cancellation confirmation email and take a screenshot of your account status page showing "cancelled". If you are charged after cancellation, you need this proof to dispute the charge with your bank. Do not delete these emails for at least 3 months after your final billing date.
Cancellation checklist for new zealand subscribers
Use this checklist to ensure you have completed every step correctly and protected yourself against surprise charges.
| Task | Status | Notes |
|---|---|---|
| Decide on cancellation reason and timing | ☐ | Are you cancelling during the trial or after? Will you lose access immediately or at end of month? |
| Visit https://www.allyoucanbooks.com/cancel and log in | ☐ | Use your email and password |
| Click "cancel subscription" and confirm | ☐ | Click "Yes Cancel" to finalize |
| Receive and save cancellation confirmation email | ☐ | Check inbox within 5 minutes; save email and take screenshot |
| Log back in and verify status shows "cancelled" | ☐ | Do this within 24 hours |
| Monitor your bank statement for the next 3 months | ☐ | Ensure no unexpected charges appear after your expected final billing date |
How stopee helps you cancel with confidence
At Stopee, we understand that cancelling a digital subscription can feel uncertain, especially when you are unsure of your rights or when a company's process is unclear. Stopee has helped thousands of New Zealand consumers cancel subscriptions, recover unauthorized charges and navigate their consumer rights under the Consumer Guarantees Act.
This guide gives you every method to cancel All You Can Books, insider knowledge about common traps, and the legal basis to request a refund if the service fails to deliver. Stopee's mission is to empower you to take control of your subscriptions and your money, so you only pay for services you actually use and enjoy.
Next steps after cancellation
Once you have cancelled All You Can Books, review your other active subscriptions. Are you using them regularly? Are they still worth the monthly cost? Stopee recommends doing a quarterly audit of all your recurring charges so no money leaks away on services you have forgotten about.
If you spot any unauthorized charges related to All You Can Books or any other service after cancellation, contact your bank immediately. Your bank takes these disputes seriously and can reverse charges quickly if you provide evidence of your cancellation request.
Consumer rights contact information for new zealand
If All You Can Books refuses to acknowledge your cancellation or disputes your refund request under the Consumer Guarantees Act, you can escalate to these authorities:
- Commerce Commission: https://www.comcom.govt.nz - investigates breaches of consumer law; you can file a complaint online.
- Citizens Advice Bureau (CAB): https://www.cab.org.nz - free, impartial advice on consumer rights and disputes.
- Your bank's disputes team: contact the number on your card or online banking portal to initiate a chargeback for unauthorized charges.
All you can books corporate address for formal notices
If you need to send a formal cancellation notice or complaint by post, use this address:
All You Can Books
United States corporate office
(Specific NZ mailing address not publicly available)
For New Zealand queries, email help@allyoucanbooks.com remains the most reliable written contact method, as the company does not publish a dedicated New Zealand office address. Stopee recommends using email with read receipts enabled so you have proof of delivery.
Take control of your subscriptions today. Cancel All You Can Books with confidence, protect your refund rights, and never overpay for a service again. Stopee is here to guide you every step of the way.