Manage All You Can Read

How to cancel all you can read and claim your refund in new zealand

What is all you can read

All You Can Read describes subscription services that give you unlimited access to magazines, newspapers and periodicals for a single monthly fee. You get everything in their library without paying per issue.

How all you can read services work

No service in New Zealand is explicitly branded as "All You Can Read," but several platforms operate on this exact model. You pay one flat rate and access thousands of titles across your devices whenever you want. Most services let you download issues for offline reading and share access across family members or multiple devices, depending on your plan tier.

The main New Zealand alternatives include Readly, ZINIO and PressReader. Each offers similar unlimited-access models with slightly different magazine and newspaper catalogues, pricing structures and cancellation terms.

Why you might choose an unlimited reading service

If you read regularly, these services save money compared to buying individual magazines. You also avoid clutter because everything lives on your phone, tablet or computer. No more trips to the shops or managing paper subscriptions. The downside? You're locked into recurring payments that are easy to forget about.

Why you might want to cancel

Your reading habits change, subscriptions pile up, or you realise you're paying for a service you barely use. Whatever your reason, cancelling should be straightforward, but many reading platforms hide the cancellation option or make it deliberately confusing. That's where Stopee steps in to guide you through every step.

Common reasons to cancel

You might cancel because you've finished a trial and don't want ongoing charges, the magazine selection no longer appeals to you, or you've discovered a cheaper alternative. Family circumstances change, budgets tighten, and subscription fatigue sets in when you're juggling multiple services. Some readers simply prefer borrowing from libraries or buying single issues on occasion.

The cost of delay

Every week you delay costs you money. If your subscription renews at NZ$15-19 per month and you cancel two weeks too late, you've thrown away NZ$7-10. Stopee has helped thousands of consumers avoid these unnecessary charges by acting quickly and knowing exactly where to find the cancellation button.

How to cancel your all you can read subscription

The cancellation method depends on where and how you subscribed. Most reading services offer multiple pathways, and Stopee recommends starting with your web account if one is available, as that typically gives you the most control and documentation.

Cancel via the website (recommended)

This is your safest route because you can screenshot your cancellation confirmation and access your account history from a full-sized screen.

1. Open a web browser and navigate to your reading service's website (e.g., readly.com, zinio.com or pressreader.com).
   • If you've forgotten the exact URL, search "[Service Name] New Zealand" to find the official site.
2. Sign in using your email address and password.
   • If you've forgotten your password, tap "Forgot password" and follow the reset link sent to your email.
3. Navigate to your account settings or profile area.
   • Look for labels like "My account," "Account settings," "Profile," or a gear/cog icon.
4. Find your subscription management section.
   • This typically appears under headings such as "Manage subscription," "Active subscriptions," "Billing" or "Payments."
5. Select your active subscription and click "Cancel subscription" or "End subscription."
   • You may be asked why you're leaving. Answer honestly; feedback helps these services improve.
6. Confirm the cancellation when prompted.
   • Take a screenshot of the final confirmation screen showing your cancellation date.
   • Save or forward the confirmation email to yourself immediately.

Cancel via apple app store

If you subscribed through your iPhone or iPad, your subscription lives in the App Store and Apple manages the billing and cancellation.

1. On your iPhone or iPad, open the Settings app.
   • Look for the grey gear icon, typically on your home screen.
2. Scroll down and tap your name at the top of the screen.
   • You'll see options for Apple ID, iCloud, media and purchases.
3. Tap "Subscriptions."
   • This shows all active subscriptions you're paying for through Apple.
4. Find your reading service subscription in the list and tap it.
   • If you have multiple subscriptions, look carefully at the service name and renewal price.
5. Tap "Cancel subscription" at the bottom.
   • Apple will ask you to confirm. Read the refund terms carefully.
6. Confirm your choice.
   • You'll receive a cancellation email from Apple within moments. Save it.

Pro tip: Apple App Store subscriptions often come with a free trial (sometimes 14 days, sometimes a month). If you cancel within the trial period, you won't be charged at all. Always cancel before the trial ends if you don't want to be billed.

Cancel via google play

If you subscribed through an Android phone or tablet, Google Play handles your subscription and billing.

1. On your Android device, open the Google Play Store app.
   • You'll see a multicoloured triangle icon.
2. Tap your profile icon in the top right corner.
   • It usually shows your Google account profile picture.
3. Tap "Payments and subscriptions."
   • This shows your payment methods and active services.
4. Select "Subscriptions."
   • You'll see all subscriptions linked to your Google account.
5. Tap the reading service subscription you want to cancel.
   • Double-check the service name and price to ensure you're cancelling the right one.
6. Tap "Cancel subscription."
   • Google Play will explain what happens next, including your final access date.
7. Confirm your cancellation.
   • Google will send you a confirmation email. Screenshot and save it.

Cancel if you subscribed via carrier or reseller

Some readers subscribe through their mobile carrier (e.g., Vodafone NZ) or a third-party reseller. In these cases, the carrier or reseller collects the payment on behalf of the reading service.

1. Contact your mobile carrier's customer service directly by phone or online chat.
   • For example, if you subscribed through Vodafone, call Vodafone support or log into your Vodafone account.
2. Tell them you want to cancel the [Service Name] subscription.
   • Provide your account number or phone number so they can locate it quickly.
3. The carrier will process the cancellation and send you a confirmation.
   • Ask them to email the confirmation for your records.

Warning: Don't assume cancelling the app on your phone cancels your subscription. Uninstalling an app does not stop recurring charges. You must follow one of the methods above to actually cancel.

What happens after you cancel

Cancelling doesn't end your access immediately. You've already paid for this month (or billing period), so you'll retain full access until your paid period ends.

Your access and subscription timeline

After you cancel, your subscription enters a "grace period." You can still read every magazine and newspaper available until your current billing cycle expires. This date appears in your account settings and in your cancellation confirmation email. On the day after that date, your access stops and the app will prompt you to subscribe again if you open it.

Write down your final access date immediately after cancelling. This prevents confusion and gives you a deadline to download any offline content you want to keep.

Your account data and saved items

Your reading history, bookmarks, saved articles and custom settings are stored by the service. Most platforms retain this data for a period (often 12 months) in case you resubscribe. If you return, your personalised recommendations and saved items will be waiting.

If you want your data deleted completely, contact the service's support team in writing and request account deletion. Keep copies of your cancellation and deletion requests. Stopee recommends documenting every communication with customer service so you have evidence if disputes arise later.

Will you get a refund

Refund eligibility depends on when you cancel relative to your billing date and which platform you used to subscribe.

Refund policies and trial periods

If you're in a free trial (usually 14 or 30 days), cancelling before the trial ends means zero charges. You won't receive a refund because you were never billed. Once your trial converts to a paid subscription, refunds become more complicated and vary by service and purchase channel.

Check your service's terms and conditions for the exact policy. Stopee recommends doing this before you subscribe, not after, so you know what to expect if you change your mind.

Refunds after the trial period

Most reading services do not refund for partial months. If you've already been charged, you've paid for access through your renewal date and cancelling doesn't reverse that charge. However, exceptions exist:

• You can request a refund within 30 days of the charge if the service failed to deliver (e.g., the app crashed and you couldn't read anything).
• If you were charged twice due to a system error, contact support immediately with proof of the duplicate charge.
• New Zealand's Consumer Guarantees Act may entitle you to a refund if the service didn't match its description or quality standard.

Refunds via app store and google play

Apple and Google manage their own refund windows, separate from the reading service's policy. Apple typically offers a 14-day refund window from the date of purchase. Google Play allows refunds within 48 hours of the charge in many cases. Contact Apple Support or Google Play Support directly if you want to request a refund; they have the final say, not the reading service.

All you can read pricing and plans in new zealand

Pricing varies significantly between services. Stopee recommends comparing plans before you subscribe so you can choose the best fit for your budget and reading preferences.

Typical pricing for unlimited reading services

How to find the best deal

Prices and trial lengths change frequently. Before subscribing, check the service's official New Zealand website for current promotions. Stopee also recommends using a secondary email address for trial subscriptions so your primary inbox doesn't get marketing emails after you cancel. Always take a screenshot of the trial terms and pricing before you tap "subscribe."

Your consumer rights in new zealand

New Zealand law protects you when you buy subscriptions. Understanding your rights gives you leverage if a service misrepresents itself or refuses to process your cancellation.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality, fit for purpose and match their description. If a reading service's app constantly crashes, the magazine selection differs drastically from what's advertised, or the service becomes unavailable, you may be entitled to a refund or cancellation without penalty.

The Commerce Commission and Consumer NZ are your enforcement agencies. If a service breaches the law, you can lodge a formal complaint.

Fair trading act rights

The Fair Trading Act 1986 prohibits misleading or deceptive conduct. This means services cannot hide cancellation options, misrepresent pricing, or use confusing language to lock you in unfairly. If you believe a reading service has misled you, you have grounds to escalate your complaint.

How to escalate a complaint

If a service refuses to cancel your subscription or process a refund after you've followed their stated process:

1. Send a formal written complaint to the service via email, asking for a response within 5 business days.
2. Keep copies of all communications, confirmation emails and screenshots.
3. If the service doesn't respond or refuses your reasonable request, contact Consumer NZ or the Commerce Commission with evidence of your complaint.

Pro tip: Write your complaint calmly and clearly. State what happened, what the service promised, and what you're asking for (cancellation or refund). Services are more likely to cooperate when you sound reasonable and organised rather than angry.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but these services often make it frustratingly difficult. Knowing the pitfalls helps you avoid wasting time and money.

Mistake 1: uninstalling the app without cancelling the subscription

Deleting the app from your phone does nothing to your subscription. You'll still be charged every month until you formally cancel through your account settings or the App Store/Google Play. This is the number one mistake people make, and it costs thousands of New Zealand consumers money each year. Always cancel first, then delete the app.

Mistake 2: cancelling on the wrong device

If you subscribed via Apple, you must cancel via Apple Settings. If you subscribed via Google Play, you must cancel via Google Play. Trying to cancel through the app itself or the website won't work if you subscribed through a different channel. Know where you originally subscribed and go there to cancel.

Mistake 3: not keeping confirmation evidence

A cancellation email is your proof. If you lose it and the service later claims you never cancelled, you have no evidence. The company will charge you for another month and make you jump through hoops to get a refund. Screenshot or forward every confirmation to yourself immediately.

Mistake 4: missing the refund window

App Store and Google Play refunds expire. If you want to request a refund via Apple or Google, do it within 14-48 hours of the charge, not weeks later. Stopee recommends requesting refunds the same day you realise you were charged if you believe you qualify.

Mistake 5: assuming the trial is free indefinitely

Free trials always end. Mark the date on your calendar. If you don't want ongoing charges, cancel 1-2 days before the trial expires. Don't wait until the last moment because services often charge you first, then you have to request a refund.

Checklist: before and after cancellation

Use this checklist to stay organised and protect yourself throughout the cancellation process.

Before you subscribe

• Read the terms and conditions, focusing on trial length and cancellation policy.
• Take a screenshot of the trial terms, pricing and renewal date.
• Use a secondary email address if possible.
• Mark the trial end date in your calendar with a 2-day buffer.

When you cancel

• Know where you subscribed (website, App Store or Google Play).
• Go to the correct platform to cancel.
• Screenshot the cancellation confirmation page.
• Save the confirmation email.
• Write down your final access date.

After you cancel

• Use your subscription fully until the final access date.
• Check your account 1 week after the final date to confirm access is gone.
• Verify no further charges appear on your bank statement.
• Delete the app if you wish (not required, but it removes temptation).
• Contact support only if you see unexpected charges after the final date.

Why stopee helps you take control

Subscription services thrive on inertia. They count on you forgetting about monthly charges, delaying cancellation, or giving up when the process seems too complicated. Stopee exists to level the playing field. We provide clear, step-by-step instructions for cancelling any subscription and claiming refunds you're entitled to.

Stopee has helped thousands of consumers in New Zealand and beyond cancel unwanted subscriptions, recover lost money and understand their consumer rights. We remove the confusion, highlight the dark patterns companies use, and empower you to take immediate action.

If you're unsure whether you qualify for a refund or need help escalating a complaint to the Commerce Commission, Stopee's guides and consumer advocacy resources are here to support you. You've earned the right to cancel with confidence, and Stopee makes sure you know exactly how to do it.

Contact details and support

If the service won't respond

Most reading services provide email support through their websites. If you can't find a contact email, check their mobile app settings or FAQ page. Search "[Service Name] customer support New Zealand" to locate the right channel.

Escalation contacts in new zealand

• Consumer NZ: consumer.org.nz - independent consumer advice and complaint resolution.
• Commerce Commission: comcom.govt.nz - enforces the Fair Trading Act and Consumer Guarantees Act.
• Disputes tribunal: disputes.org.nz - free dispute resolution for claims under NZ$15,000.

Stopee recommends exhausting the company's own support process first, then escalating to one of these agencies if the service ignores your request. Keep all documentation and stay persistent. You have the law on your side.