Manage Amino

How to cancel amino in new zealand and protect your rights

What amino is and why you might want to leave

Amino is a community-based app that connects users around niche interests, allowing you to join topic-specific communities, chat with others, and unlock premium features through paid memberships and in-app coin purchases. The service was operated by Amino App, LLC and offered subscriptions via Apple, Google Play, and direct web payments.

The appeal is clear: you get access to passionate communities around your interests, whether that's anime, gaming, wellness, or countless other topics. However, if you have decided Amino no longer serves your needs-or if you are concerned about service disruptions reported in late 2025-cancelling quickly and correctly is essential. At Stopee, we have helped thousands of New Zealand consumers navigate subscription cancellations, and we know the process can feel unnecessarily complicated.

Service disruptions and what you need to know

Important context: Amino's community availability, customer support responsiveness, and overall service continuity have been disrupted since late 2025. This means you may experience difficulty accessing your account, retrieving your data, or receiving responses from Amino's support team. That makes cancelling even more important-you should not continue paying for a service you cannot reliably use.

If you are caught in this situation, your consumer rights under New Zealand law may offer you protection that Amino's standard terms do not acknowledge. We will explain those rights later in this guide.

Your rights as a new zealand consumer

Before you cancel, understand what New Zealand consumer law guarantees you, regardless of what Amino's terms of service claim.

The consumer guarantees act and service failures

Under the Consumer Guarantees Act 1993, goods and services supplied to you in New Zealand must be of acceptable quality and fit for purpose. Amino's stated "no refunds" policy does not override these legal protections.

If Amino's service has failed-for example, if the app is no longer functional, communities are inaccessible, or support is unavailable-you may have grounds to request a refund or credit even after you cancel. This is a statutory right, not a favour from the company.

What this means for your cancellation

When you contact Amino to cancel, you should document the service failures you have experienced. If the service is genuinely broken or unavailable, mention this explicitly in your cancellation request. Amino may resist, but you have legal standing to escalate the dispute to the Commerce Commission if they refuse to address your complaint.

This is why Stopee always recommends keeping records of your cancellation request and any evidence of service disruption-screenshots, dates when the app failed, and any error messages you received.

How to cancel amino on each platform

Amino subscriptions are billed through three separate systems, and each requires its own cancellation process. You must cancel on the platform where you subscribed, or the charges will continue.

Cancel amino on iPhone (Apple app store)

1. Open Settings on your iPhone and tap your name at the top of the screen.
   • If you use Face ID or Touch ID, you may be prompted to authenticate.
2. Tap Subscriptions from the menu.
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Find Amino or Amino+ in the list and tap it.
   • If you have multiple Amino subscriptions (for example, 1-month and 3-month), cancel each one separately.
4. Tap Cancel Subscription to stop future charges.
   • Apple will ask you to confirm the cancellation and may offer you a discounted reactivation offer-ignore this if you want to leave.
5. Confirm the cancellation by tapping again if prompted.
   • Pro tip: Cancel at least 24 hours before your next billing date. If you cancel after the charge has processed, you cannot use the date of cancellation to recover that charge through Apple.
6. Verify cancellation by returning to Subscriptions and checking that Amino no longer appears, or shows as "Expired".
   • You will retain access to Amino+ features until the end of your current paid period.

Warning: Amino claims it does not issue refunds for unused days within your paid period. However, if you cancel on the last day of your billing cycle, you minimize your loss. If you cancel immediately after being charged and the service is broken, contact Apple Support directly-they may grant a refund under their own policies if the service is unavailable.

Cancel amino on android (Google play)

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Tap Payments and subscriptions, then Subscriptions.
   • This will display all active subscriptions on your Google account.
3. Find and tap Amino from the list.
   • If you have multiple Amino subscriptions, you must cancel each one individually.
4. Tap Cancel subscription at the bottom of the screen.
   • Google Play will prompt you to confirm and may show cancellation reasons-select whichever applies, or skip.
5. Confirm the cancellation.
   • Pro tip: Like Apple, Google Play processes cancellations best when completed 24 hours or more before your next billing date. Confirm the cancellation date before you finalize it.
6. Verify the cancellation by returning to your Subscriptions list and confirming Amino is no longer listed or shows as "Cancelled".
   • You will keep premium access until your current billing period ends.

Warning: Amino states it is not responsible for charges that continue after cancellation. This means if you forget to turn off auto-renewal, Amino will not grant a refund for the extra charge. Your remedy lies with Google Play, not Amino-contact Google Play Support immediately if you are incorrectly charged after cancellation.

Cancel amino on the web or via amino coins

1. Open Amino in a web browser and log in with your account credentials.
   • Visit the Communities page and locate your profile card in the top right corner.
2. Click on your profile card and select My Wallet or Account Settings.
   • Look for a section labeled "Billing", "Subscriptions", or "History".
3. Find any active Amino Coins memberships or recurring subscriptions.
   • These may appear as separate line items with renewal dates and amounts.
4. Locate the toggle or button to disable Auto-Renew for each subscription.
   • Click or tap to turn off auto-renewal.
5. Confirm the change by saving or clicking a confirmation button.
   • Pro tip: Screenshot the confirmation screen showing auto-renewal is off. Amino's web interface can be unreliable, so you want proof of your action.
6. Return to My Wallet after 24 hours to double-check that auto-renewal remains disabled.
   • If it has reverted to "on", repeat the process and contact Stopee or Amino's support if the problem persists.

Warning: Amino explicitly states that memberships purchased via the web are non-refundable, even if unused. This does not override the Consumer Guarantees Act in New Zealand, but it does mean you must act quickly to cancel if you want to avoid the next charge.

Amino pricing in new zealand

Below are the Amino+ membership prices available on the New Zealand Apple App Store as of mid-2025. Prices may vary slightly depending on your payment method and current promotions, and they can change at any time without notice.

All subscriptions are billed through your chosen platform (Apple, Google Play, or Amino's web system). If you hold multiple subscriptions-for example, both a 1-month and a 3-month plan-you will be charged for both unless you cancel each separately.

What happens after you cancel amino

Cancellation does not happen instantly, and you should understand exactly what you will and will not lose.

Your access and account status

When you cancel, Amino stops your subscription from auto-renewing. However, you will typically retain access to all premium features until the end of your current paid billing period. For example, if you have a monthly subscription and cancel on the 5th day of the month, you keep access until the 31st (or whenever your billing cycle ends).

After that date, your account will downgrade to a free tier. You will lose access to premium features, ad-free browsing (if available), and any exclusive content tied to your membership. Your regular account and any communities you have joined will remain intact unless you manually delete them.

Your data and account deletion

Cancelling your subscription does not delete your account or any personal data Amino holds about you. If you want Amino to delete your account and personal information, you must submit a separate request to their Privacy Department.

Given the service disruptions Amino has experienced, attempting to contact their Privacy Department may prove difficult. However, under New Zealand's Privacy Act 2020, you have the right to request deletion of your personal data. If Amino does not respond within a reasonable timeframe, you can escalate your complaint to the Privacy Commissioner.

Stopee recommends submitting your privacy deletion request in writing (email or post) and keeping a copy for your records. This creates a paper trail if you need to escalate later.

Will you get a refund from amino?

Amino's refund policy is strict, but New Zealand consumer law may override it in specific circumstances.

Amino's stated refund policy

Amino explicitly states that subscription fees are non-refundable, regardless of whether you use the full prepaid period. This applies to all subscriptions-Apple, Google Play, or Amino Coins. Amino also states it does not take responsibility for charges that continue after cancellation if you fail to disable auto-renewal on your chosen platform.

In other words, Amino's position is: you cancel through the app store, not through Amino, so any billing issues are between you and Apple or Google, not Amino and you.

Your legal remedies under new zealand law

Despite Amino's "no refunds" stance, you may have grounds to claim a refund under the Consumer Guarantees Act 1993.

• If the service was not of acceptable quality (for example, the app was broken, communities were inaccessible, or support was unavailable), you can argue the service did not meet its guarantee. This may entitle you to a refund or credit.
• If Amino misrepresented what the service would provide, or if your subscription did not deliver the features described, you have recourse under the Fair Trading Act 1986.
• If you were charged after cancellation due to a system error or Amino's failure to process your cancellation, contact the Commerce Commission if Amino refuses to refund you.

For refunds on Apple or Google Play purchases, you can also bypass Amino entirely. Apple and Google have their own refund windows (typically 14-45 days for subscriptions). If you request a refund through Apple's or Google's support channels rather than through Amino, you may have better success, especially if you cite service unavailability.

Stopee advises contacting Apple or Google Support first. If they deny your refund request, then escalate to the Commerce Commission with evidence of service failure.

Common mistakes to avoid when cancelling amino

Cancelling a subscription should be straightforward, but Amino's multi-platform setup creates multiple opportunities to slip up. Many New Zealand users accidentally leave one subscription active while thinking they have cancelled all of them, or they forget that web-based Amino Coins subscriptions require separate cancellation.

Mistake 1: cancelling on one platform but not others

If you have ever purchased Amino+ on both Apple and Google Play, or if you have purchased Amino Coins on the web, you must cancel on all three platforms. Cancelling only on Apple, for example, leaves your Google Play subscription running. You will still be charged.

Pro tip: Make a list of every platform where you have ever purchased from Amino. Check Apple ID, Google Play, and the Amino web wallet. Cancel on each one. Then verify each platform 24 hours later to confirm cancellation took effect.

Mistake 2: assuming immediate cancellation

When you cancel, your subscription does not stop instantly. It stops at the next billing cycle. If you have just been charged and cancel immediately, you will not receive a refund for that charge-Amino and the app stores consider that a completed transaction.

Pro tip: Cancel as close to your next billing date as possible without letting the automatic charge process. If you are charged after you cancel and within 24 hours, contact support immediately. Some refunds can be reversed if caught quickly.

Mistake 3: not documenting your cancellation

If you ever need to dispute a charge or claim a service failure, you will need proof that you cancelled. Screenshot your cancellation confirmation screens on each platform. Save emails or any support responses you receive. This creates evidence you can provide to your bank or the Commerce Commission if needed.

Mistake 4: ignoring service disruption evidence

Given Amino's late 2025 service issues, if you were charged during a period when the app was broken or inaccessible, this is grounds for a refund claim. Do not simply accept Amino's "no refunds" policy without documenting what happened-take screenshots of error messages, note the dates the service was down, and include this in any refund request.

Checklist for cancelling amino successfully

Use this checklist to ensure you have completed every step and will not be charged unexpectedly after cancellation.

1. Identify all platforms: List every platform where you have paid for Amino (Apple App Store, Google Play, web-based Amino Coins).
2. Check your billing date: Find out when your next automatic charge is due on each platform.
3. Cancel on each platform: Use the relevant instructions above to disable auto-renewal on Apple, Google Play, and/or the web.
4. Screenshot confirmations: Take screenshots of each cancellation confirmation screen.
5. Wait 24 hours: Allow a full day for cancellations to process through the system.
6. Verify cancellation: Return to each platform's subscription list and confirm that Amino no longer appears or shows as "Cancelled".
7. Monitor your next billing date: Watch your bank or card statement on the date you expected to be charged. If a charge appears, contact Apple, Google, or your bank immediately.
8. Keep records: Save all screenshots, emails, and documentation of your cancellation for at least 12 months.

Amino's cancellation address and escalation options

If you need to contact Amino directly-for example, to request a refund, report a billing error, or request account deletion-Amino does not maintain a publicly listed New Zealand office. The company is based in the United States and operates under Amino App, LLC and MediaLab.

How to contact amino

For cancellation or account issues, you have two options:

1. Privacy Department: Submit a data access or deletion request to Amino's Privacy Department. This is the most reliable contact method, as privacy requests are legally required to be answered. Send your request to their U.S. address or any email address listed on their privacy policy.
2. In-app support: If Amino's app is functioning, you may have a support option within the app itself. However, given current service disruptions, this may not be reliable.

If you cannot reach Amino and believe you have been unfairly charged, your escalation path in New Zealand is:

1. Contact Apple Support or Google Play Support (depending on where you were charged) and request a refund based on service failure.
2. If the app store refuses, contact your bank or credit card issuer and file a chargeback dispute.
3. If necessary, file a complaint with the Commerce Commission at www.comcom.govt.nz or contact the Privacy Commissioner at www.privacy.org.nz if your data has not been deleted as promised.

Stopee has guided many New Zealand consumers through this escalation process, and we know it works when you have documentation. The key is acting quickly and keeping records.

Final thoughts on cancelling amino

Cancelling Amino is not difficult, but it requires you to navigate three separate platforms and remain aware of the timeline to your next charge. The good news is that New Zealand consumer law protects you even if Amino's terms say otherwise.

If you have experienced service disruptions-and many users have-you have legitimate grounds to request a refund. Do not accept Amino's "no refunds" policy as final. Document your cancellation, evidence of service failure, and any unanswered support requests. Stopee has helped thousands of consumers cancel subscriptions and recover funds through persistent, informed escalation, and your situation is no different.

Start by cancelling on all platforms using the steps above, then monitor your billing for the next 30 days. If you are charged unexpectedly, act fast. Your bank, Apple, Google, and ultimately the Commerce Commission are there to back you up if Amino refuses to listen.

If you need guidance through any of these steps, Stopee at stopee.com remains your trusted resource for subscription cancellations and consumer rights in New Zealand. We are here to help you regain control of your subscriptions and your money.