Manage Amomedia Limited

How to cancel amomedia limited and stop unwanted charges

What you need to know about amomedia limited

Amomedia Limited operates as a digital services company that manages app subscriptions and recurring payments, often sold through app stores rather than directly to consumers. If you're reading this, you've likely noticed a charge on your bank statement or app account and want clarity on how to stop it.

Who amomedia limited is and how they operate

Amomedia Limited is a subscription management company based in Nicosia, Cyprus. They typically handle payments for digital services delivered through the Apple App Store, Google Play, PayPal, and direct card charges. The challenge for most New Zealand consumers is that Amomedia doesn't publish a clear, public cancellation page or customer support portal.

Instead, they process charges quietly through payment intermediaries, which means you'll need to cancel at the payment source where your card, PayPal account, or app store is linked. This opacity is exactly why Stopee exists: to guide you through the cancellation maze when companies don't make the path clear.

Why consumers struggle to cancel with amomedia limited

Users report difficulty finding Amomedia's cancellation process because the company doesn't advertise it prominently. Charges often appear vague on statements, making it hard to trace where the money went. Some people cancel within an app but discover the payment authority still renews the subscription through their payment method. This disconnect between app-level cancellation and payment-level cancellation traps many New Zealand customers.

Stopee has documented reports of continued charges even after attempted cancellations, which is why this guide prioritises cancelling at the payment source first, not in the app.

Your consumer rights in new zealand and what they mean for you

New Zealand consumer law is your strongest tool against unauthorised or misleading subscription charges, and knowing your rights shifts the power back to you.

The consumer guarantees act and subscription protection

Under the Consumer Guarantees Act 1993, goods and services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Amomedia Limited's service doesn't work as described, fails to deliver promised features, or continues charging after you've cancelled, you may have grounds to dispute the charge.

If a subscription was sold via misleading information (for example, unclear about auto-renewal terms), you can request a refund from either Amomedia or your payment provider as a breach of the Act. The Commerce Commission enforces this law, and companies that ignore valid complaints risk regulatory action.

Fair trading act and misleading subscription practices

The Fair Trading Act 1986 prohibits misleading or deceptive conduct in commerce. If Amomedia made it deliberately difficult to find cancellation information or buried auto-renewal terms in fine print, that's a breach. You're entitled to complain to the Commerce Commission if you believe Amomedia misled you about how to cancel or what you'd be charged.

Document everything: screenshots of charges, the date you subscribed, any cancellation attempts, and the outcome. Stopee recommends keeping these records for at least 12 months in case you need to escalate your dispute.

How to cancel amomedia limited by payment method

Your cancellation path depends entirely on where the charge originated, so the first step is always to identify your payment source.

Step-by-step cancellation via apple app store

If you subscribed through an app on your iPhone or iPad and were charged to your Apple ID, follow these steps to cancel directly at the source.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find the subscription linked to Amomedia Limited and tap on it.
5. Tap "Cancel Subscription" and confirm your choice.
6. Check your email for confirmation; keep this for your records.

Pro tip: Apple typically grants a refund window of 14 to 30 days from the charge date if you cancel shortly after your last billing date. Request a refund through the same subscription menu by selecting "Report a Problem" if the charge was recent.

Warning: Deleting the app does not cancel your subscription. You must follow the steps above, or charges will continue.

Step-by-step cancellation via google play store

If you subscribed on an Android device, your charge went through Google Play. Cancelling here stops future renewals directly at Google's gateway.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Select the Amomedia Limited subscription.
6. Tap "Cancel subscription" and follow the prompts.

Pro tip: Google Play allows refunds within 48 hours of the initial charge if you cancel immediately. For charges older than 48 hours, contact Google Play Support directly and explain why the charge was unauthorised or misleading. Stopee has found that citing the Consumer Guarantees Act strengthens your case.

Warning: Some apps offer their own cancellation option inside the settings menu, but this does not cancel your Google Play subscription. Always cancel through Google Play itself, not within the app.

Step-by-step cancellation via PayPal

If your Amomedia charge appeared as a PayPal transaction on your bank statement, you need to revoke PayPal's permission to charge you automatically.

1. Log in to your PayPal account at paypal.com.
2. Click "Account" or "Settings" (depending on your layout).
3. Select "Payments" or "Automatic Payments".
4. Find Amomedia Limited in the list of merchant agreements.
5. Click "Cancel" next to the merchant name.
6. Confirm cancellation and check for a confirmation email.

Pro tip: Keep a screenshot of the cancelled agreement as proof. If Amomedia attempts to charge you again after you've revoked permission, PayPal is obligated to refund the unauthorised charge and you can report Amomedia for breach of the agreement.

Warning: Do not simply remove your payment card from PayPal; the merchant agreement itself will remain active and Amomedia may be able to charge a new card linked to your PayPal account.

Step-by-step cancellation for direct card charges

If Amomedia charged your card directly without going through Apple, Google, or PayPal, you'll need to block future charges at your bank or via the app or website where you originally signed up.

1. Check your bank or card statement for the exact merchant name and transaction reference.
2. If the app has a settings or account menu, open it and search for "Cancel subscription", "Billing", or "Payment".
3. If no cancellation option exists in the app, contact your bank's fraud or card services team and ask them to block recurring charges from Amomedia Limited.
4. Request written confirmation of the block and keep it with your records.
5. Dispute any charges that appear after the block is in place; your bank is required to investigate.

Pro tip: Tell your bank that you cancelled the subscription but charges continued. They may treat this as an unauthorised transaction and refund you under the Payment Card Industry rules, which New Zealand banks adhere to.

Warning: Simply cancelling your card will not stop charges if Amomedia has your payment details on file. Always formally block the recurring payment with your bank in writing.

What happens immediately after you cancel

Cancellation doesn't always mean instant loss of access, and understanding the timeline helps you avoid surprise charges or service interruptions.

Access and service after cancellation takes effect

Most app-based subscriptions cut off access immediately upon cancellation, while others allow you to use the service until the end of your paid billing period. Amomedia's behaviour depends on the individual app or service you subscribed to, not on Amomedia itself.

Before you cancel, check the subscription details in your payment platform (Apple, Google, or PayPal) to see if it says "cancels at end of period" or "cancels immediately". This tells you how much time you have left to use the service.

Stopping future charges and preventing re-subscription

Cancelling at the payment source prevents automatic renewal. However, Stopee recommends doing all three to be certain:

• Cancel the subscription in your payment platform (Apple, Google, PayPal, or bank).
• Delete or uninstall the app if you no longer want it.
• Request a confirmation email and keep it as proof of cancellation.

If you receive a charge from Amomedia after you've cancelled, this is your evidence of breach, and you can escalate to your payment provider or dispute it with your bank as unauthorised.

Account data and what amomedia retains

Amomedia Limited does not publish a clear data-retention or account-deletion policy. After you cancel, your account information may remain in their system indefinitely unless you request deletion in writing.

Send a Data Subject Access Request (DSAR) or deletion request to Amomedia's registered address in Cyprus if you want your personal information removed. Stopee advises sending this by registered mail and keeping a copy. New Zealand's Privacy Act gives you the right to request what data they hold and to request deletion if there's no lawful reason to keep it.

Will you get a refund and how to request one

Refunds are not guaranteed, but you have multiple levers to pull, especially if you act quickly.

Amomedia's stated refund policy (or lack thereof)

Amomedia Limited does not publicly advertise a refund policy, which is itself a red flag under New Zealand consumer law. User reports suggest refunds are rarely issued, even for same-day cancellations. This lack of transparency is exactly why Stopee emphasises escalation: silence from the merchant means you move to your payment provider.

How to request a refund through apple, google, or PayPal

Your payment platform is your first and most powerful refund avenue. Each has faster, stronger refund protections than Amomedia itself.

1. Apple App Store: Go to Settings > Subscriptions > [Amomedia subscription] > tap "Report a Problem" and explain why you want a refund (misleading information, service not delivered, charged without consent). Apple refunds within 14 days of your request if the charge was recent.
2. Google Play: Open Google Play Store > Account > Payments and subscriptions > Subscriptions > [Amomedia] > tap "Report a Problem". Google's initial window is 48 hours, but you can still request a refund outside this window if you have proof the charge was unauthorised.
3. PayPal: Log in > Resolution Center > Report a Problem > Select the Amomedia transaction > Choose "I want to report an unauthorized transaction" or "The merchant charged me after I cancelled". PayPal investigates within 180 days and typically sides with the buyer if you cancelled in good faith.

Pro tip: Always start with your payment platform first. They have stronger leverage over Amomedia than you do alone, and they're more likely to refund you because they want to protect their own reputation.

Escalating to your bank if refund is denied

If Apple, Google, or PayPal denies your refund request, contact your bank's disputes or chargeback team and explain that Amomedia continued charging after you cancelled. Your bank can reverse the charge under Payment Card Industry rules, which protect consumers in New Zealand.

Provide your bank with:

• Screenshots of cancellation confirmation from your payment platform.
• Bank statements showing the recurring charges.
• Proof that you attempted to cancel (email, confirmation screen, etc.).
• A reference to the Consumer Guarantees Act if the service was not delivered as described.

Warning: Your bank has a time limit (usually 120 days from the charge) to investigate a dispute, so act fast if refunds are denied.

Pricing and what amomedia actually charges

Amomedia Limited does not publish standard pricing in NZD, making it impossible to compare plans against competitors.

Typical subscription costs reported by users

User reports submitted to Stopee show charges ranging widely depending on the app or service Amomedia manages. Charges typically appear monthly or weekly, but the base cost varies by app, not by Amomedia itself. This is because Amomedia acts as a payment processor for multiple apps, each with its own pricing.

Because Amomedia doesn't list public pricing, your actual charge depends entirely on which app used their payment system. Check your statement for the app name or merchant descriptor to identify what service was charged.

Common mistakes that cost you money

Cancellation mistakes are frustrating and costly, especially when you've already made the effort to try and stop the charges. Here's how to avoid the traps that keep money flowing to Amomedia.

Cancelling in the app instead of at the payment source

The single most common mistake users report to Stopee is cancelling the subscription inside the app itself without revoking the payment authority. This is dangerous because the app and the payment platform operate independently.

Even if you see "Subscription cancelled" in the app, your payment authority with Apple, Google, or PayPal remains active. Amomedia or the app developer can quietly re-enable the subscription, and charges resume.

Always cancel at the payment source first (Apple, Google, PayPal, or your bank), then cancel in the app if you choose. Never rely on app-level cancellation alone.

Uninstalling the app and thinking you're done

Deleting the app is a false finish line. The subscription remains active in your payment account, and you'll be charged on the next renewal date even if the app no longer exists on your phone.

Delete the app only after you've cancelled the subscription. Stopee has documented hundreds of cases where users uninstalled and forgot, only to discover months of charges had stacked up.

Not requesting written confirmation of cancellation

If you can't produce proof that you cancelled, disputing a future charge becomes your word against the company's. Always take a screenshot of the cancellation confirmation screen, save the confirmation email, and note the date and time.

This evidence is essential if you need to escalate to your bank or dispute the charge. Without it, your bank may be unable to help you.

Waiting too long to dispute charges

New Zealand's dispute and chargeback windows are tight. Apple and Google allow refunds within specific timeframes (14-48 days, depending on the platform). After that, your only option is your bank's dispute process, which has its own deadlines.

Act within days of noticing an unwanted charge. Waiting weeks or months reduces your chances of a successful refund and may push you outside the dispute window entirely.

How to check if you've successfully cancelled

Cancellation isn't complete until you see zero charges on your next billing date.

Confirmation checklist after you cancel

Use this checklist to verify cancellation at each stage:

• Received a confirmation email from your payment platform (Apple, Google, PayPal, or bank).
• Checked your subscription settings and saw "Subscription cancelled" or similar status.
• Noted the cancellation date and saved a screenshot.
• Waited for your next scheduled billing date and confirmed no charge appeared.
• Checked your app account and confirmed access is revoked (or you're no longer subscribed).
• No follow-up charges on your bank statement for at least one full billing cycle after cancellation.

Pro tip: Mark your calendar for your previous billing date plus one cycle (e.g., if you were charged on the 15th of each month, check on the 15th of the next month). If no charge appears, cancellation was successful.

Why you should cancel and what happens if you don't

Keeping a subscription you don't use is a slow leak on your bank account, especially if you've forgotten about it.

The cost of forgetting about recurring charges

A $10 monthly subscription equals $120 per year, and many users don't notice the charge until they review their bank statement months later. Stopee has helped consumers recover hundreds of dollars in overlooked Amomedia charges.

If you no longer use the app or service, cancelling today prevents future waste. If the service is genuinely useful, consider whether the cost is worth it-that's a choice only you can make with the facts in front of you.

Protecting yourself from further unwanted charges

Cancelling stops Amomedia's hold on your payment method. Without active cancellation, they retain the right to charge you again if you re-subscribe, and the opt-in friction might be less aggressive on your second visit.

Your final checklist: steps to take before you close this guide

Don't leave this page without taking action. Here's your to-do list to complete your cancellation and protect your money:

1. Identify which payment platform was charged (Apple, Google, PayPal, or direct card). Check your bank statement or the app's subscription settings.
2. Follow the cancellation steps for that payment method (see sections above).
3. Save or screenshot the cancellation confirmation.
4. If you were charged unfairly or recently, submit a refund request to your payment platform immediately.
5. If the refund is denied or Amomedia was not your payment platform, contact your bank's disputes team within 120 days.
6. Mark your calendar for your next billing date and verify no charge appears.
7. Document everything (emails, screenshots, dates) and keep records for 12 months.

New zealand's consumer protection bodies and escalation

If Amomedia refuses to acknowledge your cancellation or refund request, you have regulatory backup in New Zealand.

Commerce commission complaint process

The Commerce Commission enforces the Consumer Guarantees Act and Fair Trading Act. If you believe Amomedia misled you about auto-renewal terms, made cancellation impossible to find, or breached fair trading laws, you can file a complaint at comcom.govt.nz.

You don't need a lawyer; the Commission investigates for free. Provide your evidence (screenshots, emails, bank statements) and explain how Amomedia breached your rights. If the Commission finds a breach, they can order Amomedia to refund you and cease the deceptive practice.

Dispute resolution scheme (if applicable)

If your charge came through a bank or payment provider, that provider may be part of a dispute resolution scheme. Your bank can direct you to their scheme (e.g., Banking Ombudsman scheme). These schemes are free and can override the bank's initial dispute decision if warranted.

Amomedia limited's contact information and where to send cancellation requests

Amomedia Limited is registered in Cyprus, not New Zealand, which complicates direct contact. However, the company's registered address is:

Amomedia Limited
Nicosia, Cyprus

Because this is an overseas address, direct mail may be slow. Stopee recommends cancelling through your payment platform first (which is faster and more reliable), then sending a formal cancellation request to the Cyprus address by registered mail if you want additional proof of your cancellation attempt.

Keep copies of everything you send, including the registered mail receipt.

The summary: you're in control

Amomedia Limited operates in the shadows because they profit from cancelled subscriptions that remain active. By cancelling at your payment source-Apple, Google, PayPal, or your bank-you bypass Amomedia entirely and take control of your money.

You don't need Amomedia's cooperation to stop charges. You need your payment platform's help, and they are obligated to give it. Stopee has helped thousands of consumers cancel subscriptions with companies far less transparent than Amomedia, and you can do the same by following the steps in this guide.

Act today. Verify next month. Keep your records. And if you encounter resistance, escalate to the Commerce Commission or your bank. Your money is yours to spend, not theirs to take.