Manage Angi

How to cancel angi in new zealand and avoid auto-renewal traps

What is angi and why you might want to cancel

Angi (formerly Angie's List) is an online marketplace that connects homeowners with local contractors, tradespeople, and service providers across a wide range of home improvement categories. The platform operates on two main business models: it sells paid leads to tradies and contractors, and it offers a consumer membership (Angi Key Membership) that provides discounts on pre-priced home projects and other perks.

If you subscribed to Angi Key Membership or signed up for a contractor leads agreement, you may now want to cancel because of auto-renewal charges, lack of use, unexpected billing, or simply finding better value elsewhere. The good news is that cancellation is straightforward once you know which method applies to your account. At Stopee, we help thousands of New Zealand consumers navigate cancellations just like this one.

How angi charges you

Angi Key Membership typically costs NZD $50-70 per year (approximately) depending on your billing currency and platform, though exact New Zealand pricing varies by subscription method. You may have signed up via the Angi website, the Apple App Store, Google Play, or through a contractor leads agreement billed separately. Each method has different cancellation rules, so identifying your subscription type is your first step.

Common reasons to cancel angi

Members often cancel because they completed their home projects, found quotes elsewhere, or received poor contractor matches. Contractor leads customers cancel when lead quality drops, budgets tighten, or they prefer direct referrals. Whatever your reason, Stopee supports your right to cancel quickly and reclaim control of your billing.

Your consumer rights when cancelling angi in new zealand

New Zealand consumer law protects you when you cancel subscriptions and memberships. Understanding your rights strengthens your position if Angi resists your cancellation or refuses a refund you deserve.

Consumer guarantees act protections

Under the New Zealand Consumer Guarantees Act 1993, you have the right to cancel a subscription and request a refund if the service fails to meet acceptable standards or if Angi misrepresented the membership benefits. If you paid for an annual membership and Angi's service was unavailable, unreliable, or did not match its description, you can claim a refund for the unused portion.

Pro tip: Keep records of when you subscribed, what you paid, and any screenshots showing poor service or unmet promises. This evidence supports a refund claim if disputes arise. The Commerce Commission (comcom.govt.nz) is New Zealand's consumer protection authority and can advise you if Angi refuses a justified refund.

Fair trading act rights

The Fair Trading Act 1986 protects you against misleading conduct and unfair contract terms. If Angi charged you without clear consent, buried cancellation instructions, or made cancellation deliberately difficult, that may violate fair trading rules. Document these practices and escalate to the Commerce Commission if needed.

How to cancel angi based on your subscription type

Your cancellation method depends on whether you subscribed via the Angi website, Apple App Store, Google Play, or as a contractor leads customer. Follow the steps for your subscription type to avoid delays and wasted effort.

Cancel an angi key membership (web subscription)

If you created your Angi account on the Angi website and pay by credit card directly to Angi, use this method to cancel immediately.

1. Visit angi.com and sign in with your email and password.
   • If you do not remember your password, click "Forgot password" and reset it via email.
2. Navigate to your account settings or dashboard (usually found in the top-right menu under "Account" or "My Profile").
   • Look for a "Membership" or "Subscriptions" section.
3. Find the "Manage Membership" or "Cancel Membership" option and click it.
   • Angi may ask why you are cancelling; this is optional feedback and does not affect your cancellation.
4. Confirm your cancellation request.
   • You will receive an email confirmation. Save this for your records.
5. Check your billing status.
   • If you cancelled before your next renewal date, your membership continues until that date and then stops. You will not be charged again.
   • If you already renewed this month or have been double-charged, proceed to the refund section below.

Warning: Cancelling via the website does not automatically delete your account or personal data. Your profile and search history remain in Angi's system unless you separately request deletion (see data deletion section below).

Cancel an angi subscription via apple app store

If you subscribed to Angi Key Membership through the Apple App Store on an iPhone or iPad, Apple manages your subscription, not Angi directly. Cancel via your Apple ID settings.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Angi app itself; you must use the App Store app.
2. Tap the account icon (profile picture) in the top-right corner.
   • You may need to scroll to the top of the screen to see it.
3. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Angi" in the list and tap it.
   • If you do not see Angi, you are not subscribed via the App Store. Try another method.
5. Tap "Cancel Subscription" (or "Edit Subscription" then "Cancel").
   • Apple will ask you to confirm and may offer a discounted renewal; ignore this and proceed to cancel.
6. Confirm the cancellation.
   • You will receive an email from Apple confirming the end date of your subscription. Access to Angi stops on that date.

Pro tip: Apple subscriptions renew on the same day each month or year. If you cancel mid-cycle, your membership continues until the renewal date, then stops. You are not charged again.

Cancel an angi subscription via google play

If you subscribed via the Google Play Store on an Android phone or tablet, Google manages your subscription. Cancel in your Google Play settings.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Tap "Manage my subscriptions" or "Payments and subscriptions" (wording varies by device).
   • This shows all active subscriptions on your Google Account.
3. Find "Angi" in the list and tap it.
   • If you do not see Angi, check that you are signed into the correct Google Account.
4. Tap "Cancel subscription".
   • Google will show you a cancellation summary and final access date.
5. Confirm the cancellation.
   • You will receive an email from Google confirming the cancellation. Access stops on your next renewal date.

Warning: Do not uninstall the Angi app; this does not cancel your subscription. You must cancel through the Google Play Store settings.

Cancel an angi leads agreement (contractor accounts)

If you are a tradie, contractor, or business and you pay Angi for lead services (not consumer membership), use this method.

1. Call Angi Customer Care at 877-947-3639 during US business hours (Monday to Friday, 08:00-17:00 US Central Time).
   • This is the US number; international rates may apply from New Zealand. Consider using a VoIP service or Skype to reduce costs.
   • Be prepared to provide your business name and account number.
2. Tell the agent that you want to cancel your leads agreement or pause leads (you can pause for up to 2 weeks instead of full cancellation if you want to try again later).
   • Clearly state you want to cancel, not pause, if that is your choice.
3. Ask the agent for a confirmation number and cancellation effective date.
   • Write this down or request an email confirmation.
4. Confirm your final billing details.
   • Ask if any prorated refund applies based on your billing cycle.

At Stopee, we recommend keeping your confirmation number and any email confirmation for at least 6 months in case billing disputes arise.

Cancel via certified mail (formal notice)

If you cannot reach Angi by phone or online, or if you want a formal record of your cancellation request, send certified mail to Angi's US address. This creates a legal trail and is particularly useful if you later need to escalate to the Commerce Commission.

1. Prepare a cancellation letter that includes your full name, account number (if you have one), email address, and a clear statement: "I request cancellation of my Angi subscription effective immediately."
   • Keep your letter brief and professional.
2. Send the letter by certified mail (registered post in New Zealand) to:
   • Angi Inc., Customer Care Department, 130 East Randolph Street, Chicago, Illinois 60601, USA
3. Request a signature on delivery so you have proof Angi received your letter.
   • Certified mail from New Zealand costs approximately NZD $25-40 and takes 7-14 business days.
4. Keep a copy of your letter and the certified mail receipt.
   • You should receive acknowledgment from Angi within 5-10 business days.

Pro tip: Angi's California terms also require them to acknowledge and respond to formal cancellation notices. Use certified mail as a backup if online or phone cancellation fails, and Stopee recommends it for contractor leads accounts as well.

What happens immediately after you cancel angi

Cancellation can feel uncertain, especially if you do not receive instant confirmation. Here is what to expect in the days and weeks following your cancellation request.

Access and service changes

When you cancel an Angi Key Membership before renewal, your access continues until your current billing period ends. On your next renewal date, you lose access to member-only features (discounts, project listings, contractor contact). If you already renewed this month and then cancelled, access stops on your next anniversary date, not immediately.

If you cancelled a contractor leads account, Angi stops sending you leads within 1-2 business days. Existing leads in your pipeline may still appear, but no new leads arrive.

Billing and auto-renewal

Once you cancel, Angi does not charge you again. If you cancelled before renewal, no charge occurs on your renewal date. If a charge appears after you cancelled, this is an error; contact Angi support immediately and request a refund (see refund section below).

Pro tip: Check your credit card or bank statement 5-7 days after cancellation to confirm no charge appears. If a charge does appear, you have strong grounds to request a refund under the Consumer Guarantees Act.

Account and personal data

Cancelling your membership does not delete your Angi account or personal information. Your name, email, phone number, and search history remain in Angi's database. If you want Angi to delete your data, you must make a separate request (see data deletion section below).

Can you get a refund after you cancel angi

Refunds depend on your subscription type, billing method, and timing. Stopee understands that refund policies can feel opaque, so we break down your rights clearly.

Angi key membership refund policy

Angi documents a 60-day window after an auto-renewal in which you can request a refund if you are unsatisfied or if charges were unauthorized. This applies to web subscriptions and, in some cases, app store subscriptions.

1. If you were charged within the last 60 days and want a refund, contact Angi support at 888-820-2644 (US hours).
   • Have your order number, billing date, and charge amount ready.
2. Explain that you want a refund due to auto-renewal or unsatisfactory service.
   • Reference the 60-day policy and provide dates.
3. If support denies your refund, cite the Consumer Guarantees Act and ask for escalation to a manager.
   • If still refused, file a complaint with the Commerce Commission (comcom.govt.nz).

Warning: Many users report that Angi customer support is slow to issue refunds or denies requests without justification. If this happens to you, escalate in writing (email or certified mail) and reference your consumer rights.

App store and google play refunds

If you subscribed via Apple App Store, contact Apple directly for a refund, not Angi. Similarly, Google Play handles Google Play refunds. Both platforms allow refunds within 14-48 hours of purchase in certain circumstances.

1. For Apple App Store: visit reportaproblem.apple.com, find your Angi charge, and request a refund. Explain that you cancelled or were unsatisfied with the service.
   • Apple typically responds within 24-48 hours.
2. For Google Play: open Google Play Store, go to your account, find the Angi subscription under "Purchases," and tap "Refund." Explain your reason.
   • Google may grant a refund if you request it within 48 hours of purchase.

Contractor leads refunds

Refund policies for contractor leads are less clear and often handled case-by-case by customer support. If you paid for leads but received poor quality or unauthorized charges, call 877-947-3639 and request a refund. Be prepared to provide evidence (screenshots, dates, lead volume) to support your claim.

Angi pricing and subscription options

Understanding what you paid for helps you evaluate whether cancellation is the right choice. Here is a breakdown of Angi plans and pricing.

Pricing table

Note: Exact New Zealand pricing varies by region, currency exchange rates, and app store location. Check your billing statement or the app store for your actual charge. Angi may also offer promotional rates (e.g., NZD $29.99 for the first year), so subsequent renewals may be higher.

Common cancellation mistakes and how to avoid them

Cancellation can go wrong if you skip a step or fall into a trap Angi sets. We have seen countless New Zealand consumers make these mistakes; learn from them so you do not repeat them.

Mistake 1: confusing cancellation with account deletion

Cancelling your Angi membership does not delete your account. Your profile, personal data, and search history remain in Angi's system. If you want Angi to delete your data, you must send a separate data deletion request via email to Angi's privacy officer (found in their Privacy Policy). Many people think cancellation = deletion and are surprised when they still receive emails from Angi weeks later.

Mistake 2: uninstalling the app without cancelling the subscription

If you subscribed via the Apple App Store or Google Play and simply uninstalled the app, your subscription is still active and will renew. You must cancel the subscription in the app store settings, not just delete the app. Stopee recommends cancelling first, then uninstalling if you wish.

Mistake 3: missing the 60-day refund window

Angi's 60-day refund window closes quickly. If you were charged 61 days ago and want a refund, Angi may deny your request. Mark your calendar when you notice an unwanted charge and submit your refund request immediately.

Mistake 4: calling the wrong customer service number

Angi has multiple phone numbers for different services. Calling the contractor support line when you have a consumer membership issue wastes time. Use the correct number for your subscription type (web: 866-623-6088; refunds: 888-820-2644; leads: 877-947-3639).

Mistake 5: not requesting a confirmation number

If you cancel by phone, always ask for a confirmation number and the effective cancellation date. This creates a record and protects you if Angi claims they never received your cancellation request.

Cancellation checklist for angi

Use this checklist to ensure you cancel correctly and protect yourself from billing errors.

• Identify your subscription type (website, Apple App Store, Google Play, or contractor leads).
• Check your next renewal date (visible on your billing statement or app store account).
• Cancel using the correct method for your subscription type (see "How to cancel" section above).
• Request and save a confirmation number, cancellation date, or email confirmation.
• Verify that no charge appears on your credit card or bank statement after your renewal date passes.
• If you were charged after cancellation, contact support immediately and request a refund within 60 days.
• If you want your personal data deleted, send a separate request to Angi's privacy officer.
• Keep all cancellation confirmation emails, receipts, and screenshots for at least 6 months.

Escalation and support if angi refuses to cancel

If Angi ignores your cancellation request, delays processing, or denies a refund you are entitled to, you have consumer protection options.

Stopee escalation steps

1. Send a follow-up email to Angi support with your original cancellation request and a deadline: "Please confirm cancellation by [date 5 days away] or I will file a complaint with the Commerce Commission."
   • Keep a copy of this email.
2. If Angi does not respond, file a complaint with the Commerce Commission (comcom.govt.nz).
   • Include your cancellation request, confirmation attempts, and any charges after cancellation.
3. For refund disputes, also contact your bank or credit card provider and request a chargeback if Angi charged you after cancellation.
   • Banks typically have dispute windows of 30-90 days, so act quickly.

Pro tip: The Commerce Commission takes unauthorized charges seriously and often sides with consumers. Stopee recommends filing a complaint if Angi refuses a valid cancellation or refund request; this escalation usually results in rapid resolution.

Summary and next steps

Cancelling Angi is straightforward once you identify your subscription method and follow the correct steps. For web subscriptions, cancel via your Angi account dashboard. For app store subscriptions, cancel in your Apple ID or Google Play settings. For contractor leads, call customer care. If Angi resists, use certified mail or escalate to the Commerce Commission under the Consumer Guarantees Act.

Your cancellation becomes effective on your next renewal date (unless you request an immediate refund for auto-renewal charges). Check your billing statement after that date to confirm no further charges appear. If you have questions about refunds or data deletion, contact Angi support or visit Stopee (stopee.com) for detailed guidance on your specific situation.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds they deserve. Whether you are cancelling Angi or another service, we are here to guide you through every step, flag common traps, and empower you to take control of your billing.

Contact details and mailing address for angi

Customer support phone numbers

• Web subscriptions and account queries: 866-623-6088 (US hours)
• Refund requests (Angi Key Membership): 888-820-2644 (US hours)
• Contractor leads support: 877-947-3639 (US hours)

Email and web support

• General support: available via live chat on angi.com or by email (check the website for the current support email address)
• Privacy and data deletion requests: contact Angi's privacy officer (details in their Privacy Policy on angi.com)

Mailing address for certified mail

Angi Inc., Customer Care Department, 130 East Randolph Street, Chicago, Illinois 60601, USA

Send cancellation or formal complaints by certified mail (registered post from New Zealand) to this address if you require a legal record of your request. Include your full name, account number, and cancellation request. Request signature on delivery.

For more information on cancelling services in New Zealand and protecting your consumer rights, visit Stopee (stopee.com) today.