Manage Catch Club

How to cancel catch club and understand your swimming community rights

What is catch club and who should consider cancelling

Catch Club is a free community membership connected to Catch, New Zealand's swimming platform. It gives you access to an online swim squad, training resources, local meetups and swim tips without paying a subscription fee. Most members join to connect with other swimmers and access beginner-friendly content.

If you've signed up for Catch Club but find the community doesn't match your needs, or you prefer to step back from the platform entirely, cancellation is straightforward. At Stopee, we help New Zealand consumers understand exactly what happens when they cancel, so you can make an informed decision without surprises.

When you might want to cancel

You may want to cancel Catch Club if you no longer engage with the community, prefer a different swimming platform, or simply want to reduce digital commitments. Since Catch Club is free, there's no financial penalty, but it's worth understanding the timing and process to avoid confusion about your account status.

If you're considering cancellation because of a service issue or unmet expectation, Stopee recommends documenting the problem first. New Zealand consumer law may protect you if the service fails to deliver what was promised, even for free memberships.

Paid premium plans and when they apply

Catch Club itself is free, but Catch offers a premium tier called Catch Gold, which is listed in British pounds sterling (GBP) with no New Zealand dollar equivalent currently available. If you've accidentally signed up for a paid plan or are unsure whether you're on a free or paid membership, check your account settings before cancelling to clarify your billing status.

How to cancel catch club via web

Cancelling through the Catch Club website is the most direct method and gives you full control over the timing.

1. Log in to your Catch Club account using your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page and check your email for a reset link.
2. Navigate to My Account in the main menu or settings area.
   • This section displays your profile, email, and membership details.
3. Select Plan Details or Membership Settings.
   • You'll see your current membership status and any active features.
4. Click the Cancel button or link.
   • Catch Club may ask you to confirm the cancellation or provide feedback on why you're leaving. This feedback helps them improve.
5. Confirm your cancellation in any dialog box that appears.
   • Your membership access remains active until the end of your current billing cycle.
   • After the cycle ends, your account automatically reverts to a free member status (if applicable) or access terminates entirely.
6. Save or screenshot the cancellation confirmation email for your records.
   • Pro tip: Keep this confirmation in case you need to reference your cancellation date later or dispute a charge.

How to cancel catch club via iOS (Apple app store)

If you subscribed to a paid Catch Club plan through the Apple App Store, you must cancel through your Apple ID settings, not through the Catch Club app itself.

1. Open the App Store app on your iPhone, iPad or Mac.
   • Do not open the Catch Club app; the cancellation must happen in the App Store.
2. Tap your profile icon in the top right corner.
   • This icon usually shows your photo or a generic silhouette.
3. Select Subscriptions from the dropdown menu.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find Catch Club in the list and tap it.
   • If you don't see Catch Club, double-check that you're using the same Apple ID you used to subscribe.
5. Tap Cancel Subscription or Edit and then choose the cancellation option.
   • Apple will show your current billing date and confirm the cancellation effective date.
6. Confirm the cancellation.
   • Warning: You must cancel at least 24 hours before your next billing date to avoid being charged for the next billing cycle.
   • After you cancel, you keep access to Catch Club until the end of your current billing period.

Important timing for iOS cancellations

Apple's 24-hour cancellation window is strict. If your billing date is 15 March and today is 14 March, you cannot cancel and avoid the next charge on the current calendar day. Plan your cancellation for earlier in the billing cycle to avoid surprise charges. Stopee recommends cancelling at least two days before your billing date for iOS subscriptions.

How to cancel catch club via google play (Android)

Android users who subscribed through Google Play must cancel their subscription in the Google Play Store app or website, not in the Catch Club app.

1. Open the Google Play Store app on your Android device.
   • Alternatively, you can manage subscriptions at play.google.com in a web browser on any device.
2. Tap your profile icon in the top right corner.
   • This usually appears as a coloured circle with your initial or photo.
3. Select Subscriptions (or Manage Subscriptions if using a web browser).
   • You'll see all active subscriptions on this Google account.
4. Tap Catch Club to open the subscription details page.
   • The page displays your billing cycle, renewal date and payment method.
5. Tap Cancel Subscription.
   • Google Play may ask for a cancellation reason. Providing feedback is optional but helpful.
6. Confirm your cancellation.
   • Warning: Like Apple, you must cancel at least 24 hours before the end of your billing cycle to prevent automatic renewal.
   • Your access continues until the cycle ends, then your account reverts to Free Member status.

Android cancellation checklist

After you cancel on Google Play, verify the cancellation by returning to the Subscriptions page. If Catch Club no longer appears in your active subscriptions list, the cancellation was successful. If it still shows, try cancelling again or contact Google Play support. Stopee advises taking a screenshot of the cancellation confirmation page for your records.

What happens after you cancel catch club

Understanding the aftermath of cancellation helps you avoid confusion and know exactly when your access ends.

Your access timeline after cancellation

The moment you cancel, your access does not stop immediately. You retain full membership benefits until the end of your current billing cycle. If your billing cycle runs from the 15th to the 14th of the following month and you cancel on the 20th, you keep access until the 14th. After that date, your account status changes and you lose access to premium features (if any) or revert to Free Member.

Pro tip: Plan your cancellation for early in your billing cycle if you want to extend your access window before loss of membership. Conversely, cancel late in the cycle if you want a quick transition.

Account data and profile retention

When you cancel Catch Club, your account details, profile information, and swimming history typically remain on file unless you explicitly request account deletion. Catch Club's data retention policies may vary, so if you want your personal data removed entirely, you must contact customer support and request account deletion in writing.

Stopee recommends keeping a record of any data deletion request, including the date and confirmation from Catch Club, to ensure compliance with New Zealand Privacy Act requirements.

Automatic renewals and billing

Once you cancel, automatic renewals stop completely, and you will not be charged again. However, this applies only if you cancel through the correct platform (web, iOS or Google Play). If you cancel in the Catch Club app but not through your payment provider, your subscription may still renew. Always verify cancellation through your payment source.

Refund policy and your consumer rights

Catch Club is free, so no refund applies to the membership itself. However, if you've been charged unexpectedly or signed up for a paid premium tier by mistake, you have rights under New Zealand consumer law.

Official refund policy for catch club

Catch Club's terms state there are no refunds or conversion to stored value for unused services or unwatched content when you cancel. The terms do not reference a 14-day cooling-off period or automatic refund right specific to Catch Club members.

This policy is typical for free memberships, but it does not override your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Your consumer rights in new zealand

New Zealand consumer law protects you even when a service is advertised as free. Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose and delivered within a reasonable time. If Catch Club fails to meet these guarantees-for example, if the service is persistently unavailable or the features advertised don't exist-you may be entitled to a remedy, refund or compensation.

Similarly, under the Fair Trading Act, if Catch Club misleads you about what the membership includes or how cancellation works, you have grounds to lodge a complaint with the Commerce Commission.

How to pursue a refund or remedy

If you believe you're entitled to a refund or remedy under New Zealand law, follow these steps:

1. Contact Catch Club customer support directly with evidence of the issue.
   • Include screenshots, dates, times and details of what went wrong.
   • Clearly state what remedy you're requesting (refund, service restoration, credit etc.).
2. Keep copies of all communications with Catch Club.
   • Record emails, live chat transcripts and any phone conversations (note the date, time and name of the representative).
3. If Catch Club refuses or doesn't respond within 20 working days, escalate to the Commerce Commission.
   • File a complaint at comcom.govt.nz or contact them by phone at 0800 943 600.
   • The Commission can investigate breaches of consumer law and mandate remedies.
4. Provide the Commission with all evidence of your issue and Catch Club's response (or lack thereof).
   • The Commission may require further investigation before taking action.

Pro tip: Stopee advises keeping thorough records from day one. Screenshots of account pages, billing statements and emails create a strong case if you need to escalate.

Common cancellation mistakes to avoid

Cancellation seems simple, but small oversights can leave you paying longer than intended or unsure about your account status.

Mistake one: cancelling in the app instead of your payment provider

Many users open the Catch Club app and look for a cancellation button there. Catch Club may have an in-app option, but it does not trigger cancellation with Apple or Google. You must cancel directly through the App Store, Google Play or your payment method. Deleting the Catch Club app from your phone does not cancel your subscription either.

Mistake two: not checking the 24-hour cancellation window on iOS and android

Apple and Google strictly enforce the 24-hour rule. If you miss this window, you'll be charged for the next billing cycle. Set a reminder on your phone for two days before your billing date to cancel comfortably within the window.

Mistake three: forgetting to confirm cancellation

After you click "Cancel," most platforms ask you to confirm. If you close the dialog or navigate away without confirming, your cancellation may not be processed. Always wait for a confirmation message or email before assuming the cancellation is complete.

Mistake four: assuming you'll get an invoice after cancellation

Catch Club may not send a cancellation confirmation email automatically. After you cancel, log back into your account and verify that your subscription status shows "Cancelled" or "Inactive." If you can't confirm in-app, Stopee recommends screenshotting the subscription page from your payment provider (Apple ID, Google Play) as proof of cancellation.

Pricing and membership plans for catch club

Understanding what you're subscribed to helps you make the right cancellation decision.

If you're on the free Catch Club membership, cancellation simply downgrades you to a non-member status with no access to community features. If you're charged for a plan you didn't sign up for, this may indicate a billing error or unauthorized charge, which Stopee recommends investigating immediately with Catch Club and your payment provider.

How to find catch club's customer support and cancellation address

If you need help cancelling or have questions about your membership, contact Catch Club directly.

Postal address for cancellation inquiries

For written cancellation requests or formal complaints, send correspondence to the Catch warehouse address in New Zealand:

Catch It NZ Limited
Warehouse Address
(Contact Catch Club customer support for the current mailing address, as this may change)

Stopee recommends obtaining the current postal address directly from Catch Club's website or customer service before sending any formal cancellation or complaint letter. Include your full name, email, account details and a clear cancellation request in any written correspondence.

Online support channels

Visit the Catch Club website for live chat, email support or a contact form. Response times vary, but customer support should acknowledge your request within 2-3 working days. Keep all communications for your records.

Summary: next steps after reading this guide

You now understand how to cancel Catch Club via web, iOS or Google Play, what happens to your account after cancellation, and your rights under New Zealand consumer law. Stopee has helped thousands of consumers cancel subscriptions confidently and avoid unnecessary charges, and we're here to support your cancellation journey too.

Before you cancel, take these final steps: verify your billing status through your account settings or payment provider; check your current billing date to plan the optimal cancellation timing; and keep a screenshot of your cancellation confirmation. If you encounter resistance or unexplained charges after cancellation, document everything and contact the Commerce Commission-your consumer rights in New Zealand are strong and worth asserting.

Visit Stopee at stopee.com for guides on cancelling other services, managing subscriptions and protecting your consumer rights across New Zealand's digital services.