Manage Performance Golf Scratch Club

How to cancel performance golf scratch club in new zealand and protect your refund rights

What is performance golf scratch club

Performance Golf Scratch Club is a subscription service that delivers coaching access, swing training content, and digital tools designed to help you improve your golf technique and lower your scores.

How the membership works

The service operates on a flexible membership model: you can start with a 14-day trial, move to a monthly plan, or commit to an annual subscription. All memberships auto-renew unless you actively cancel through the support channels provided.

The company describes membership types and renewal terms in their Terms of Service, which you should review before subscribing - especially the refund rules that vary by plan length.

Types of membership available

Your three main options are a risk-free 14-day trial (which converts to a paid plan if you don't cancel), a month-to-month subscription, and an annual plan with extended refund protection. Each carries different cancellation and refund conditions.

Why you might want to cancel performance golf scratch club

Like any subscription, Performance Golf Scratch Club may no longer fit your budget, training goals, or lifestyle - and that's perfectly normal.

Common reasons for cancellation

You might cancel because the training content doesn't match your skill level, you've achieved your improvement goals, you want to try a competing platform, or the monthly charge no longer aligns with your priorities. Some golfers also cancel when they realise they're not using the app or coaching features regularly enough to justify the cost.

The cost-benefit check

Before you cancel, ask yourself: Are you using the swing analysis tools at least twice a week? Is the coaching feedback helping you improve specific weaknesses? If the answer is no, cancellation makes sense. If you're on the fence, check your account usage history in the app - it often shows last login and feature access patterns. That data alone can clarify whether you're getting value.

Your consumer rights in new zealand

New Zealand law gives you specific protections when you cancel a subscription service, and these rules apply to Performance Golf Scratch Club.

The consumer guarantees act and automatic renewals

Under the Consumer Guarantees Act 1993, any subscription service must make cancellation "as easy as purchase." This means Performance Golf cannot require you to phone during business hours, send a letter by post, or jump through unnecessary hoops. Email and phone cancellation (both of which the company offers) satisfy this legal standard.

Additionally, if you're charged without clear consent to an auto-renewal - or if the company makes cancellation deliberately difficult - you have grounds to dispute the charge through your bank or financial regulator.

Refund entitlements under consumer law

The company's refund policy (non-refundable monthly plans, 365-day refund window for annual plans) must not contradict your statutory rights. If you can show the service was not fit for purpose, or if Performance Golf failed to deliver promised features, you may have a refund claim even outside their standard window. The Commerce Commission (comcom.govt.nz) is your escalation point if the company refuses a legitimate refund request.

How to cancel performance golf scratch club

Cancellation is straightforward and takes 5-10 minutes when you know the right steps to follow.

Cancellation methods

Performance Golf gives you two primary ways to cancel: email support or phone. Both are equally valid, though email creates a written record that Stopee recommends for your protection.

• Email: support@performancegolf.com
• Phone: 800-523-5760 (use international dialling format from New Zealand; the number is US-based, so expect standard international rates)

Step-by-step cancellation process

1. Gather your account details before you contact the company.
   • Your email address linked to the subscription
   • Your order or subscription number (check your confirmation email or app account settings)
   • Your billing date or last payment date
2. Compose and send an email to support@performancegolf.com with the subject line: "Cancel my Performance Golf Scratch Club membership."
   • Include all the details from step 1
   • Write: "Please cancel my Performance Golf Scratch Club membership effective immediately. I request written confirmation of cancellation and any reference number for my records."
   • Send from the email address linked to your account
3. Alternatively, call 800-523-5760 during business hours.
   • Request cancellation by name
   • Provide your account details
   • Ask the agent for their name and a reference number
   • Request that cancellation confirmation be emailed to you immediately after the call
4. Wait for written confirmation of cancellation.
   • Performance Golf should respond within 1-2 business days
   • This email is your proof of cancellation - keep it in a folder or screenshot it
   • The confirmation should state that no further charges will occur
5. Check your billing account 2-3 days after confirmation.
   • Log into the Performance Golf app or website and verify your membership shows as "Inactive" or "Cancelled"
   • Confirm no pending charges appear in your bank or payment method
6. If you don't receive confirmation within 48 hours, send a follow-up email or call again.
   • Pro tip: Mention that you submitted a cancellation request on [date] and are awaiting confirmation - this prompts faster responses

Cancellation timing and trial period trap

Warning: If you're on a 14-day trial, you must cancel before the trial ends. Most platforms auto-convert trials to paid plans at midnight on day 14, and you won't receive a reminder email. Mark your calendar and cancel 2-3 days early to avoid an unwanted charge. Stopee advises treating trial cancellations with extra urgency.

What happens after you cancel

Understanding what occurs in the days and weeks after cancellation prevents confusion and protects you from surprise charges.

Access after cancellation

Once you cancel, your access to paid Scratch Club features (coaching, swing analysis tools, and premium content) stops immediately or at the end of your current billing period - the exact timing depends on Performance Golf's policy and your plan type. Check your cancellation confirmation email for the precise end-of-access date.

You may retain access to any free or trial content, but all premium coaching and training features become unavailable within 24-48 hours.

What emails you'll still receive

After cancellation, you may receive transactional emails: payment receipts, refund confirmations, and account closure notices. You won't receive marketing emails or promotional offers if you've unsubscribed. If marketing emails continue after 10 business days, reply to the sender asking to be removed from their list - Australian and New Zealand email marketing laws require compliance within 10 days.

Account data and your privacy

Performance Golf may retain your account details and purchase history for customer service, refunds, and tax compliance purposes. This is normal and legal. If you want your personal data deleted (beyond what's required for legal/tax records), email support@performancegolf.com and request data deletion under your privacy rights. The company must respond within 20 working days.

Will you get a refund

Refund eligibility depends on your plan type and how long you've held the subscription - Stopee has outlined the rules below to help you understand your entitlements.

Scratch club refund rules by plan type

How to claim a refund for annual plans

1. Confirm you're within 365 days of your annual payment date by checking your confirmation email or app billing history.
2. Email support@performancegolf.com with subject: "Refund request for annual subscription."
3. Include your order number, subscription email, and payment date.
4. The company should respond within 3-5 business days with refund confirmation.
5. Check your bank account or payment method 5-7 business days after approval; the refund should appear.
6. If no refund appears after 7 business days, contact your bank and ask them to trace the transaction reference number from Performance Golf's confirmation email.

Physical product returns and refunds

If you've purchased physical training aids or golf equipment through Performance Golf, these may be refundable within 365 days through an RMA (Return Merchandise Authorisation) process. Contact support@performancegolf.com and request an RMA number before shipping anything back - returning items without authorisation may forfeit your refund claim.

Performance golf scratch club pricing in new zealand

Pricing varies depending on where you subscribe, and understanding the costs upfront helps you make a cancellation decision with confidence.

Where pricing differs

The website lists pricing in USD, but if you purchase through the Apple App Store in New Zealand, you're charged in NZD at the conversion rate set by Apple. Stopee recommends checking both platforms at checkout to compare the final NZD amount you'll pay before committing.

Current pricing

Pro tip: The App Store version costs significantly more in NZD than the website version in USD. If you're price-sensitive, purchase via the website and pay in USD, then convert the charge through your bank or payment provider. Always confirm the final NZD amount at checkout before agreeing.

Common mistakes to avoid when cancelling

Cancellation hiccups often happen because of small oversights - and Stopee has seen these traps catch hundreds of people.

Mistakes that lead to unwanted charges

• Not cancelling the trial in time: You assume the free trial extends longer than it does. The 14-day countdown starts the moment you activate the trial, not when you first log in. Set a phone alarm for day 12.
• Cancelling via the wrong channel: Deleting the app doesn't cancel your subscription - it just removes the app from your phone. You must email or phone support to actually stop the recurring charge.
• Forgetting to ask for written confirmation: A verbal cancellation over the phone can be disputed by the company later. Always request email confirmation with a reference number.
• Assuming cancellation is instant: It can take 1-2 business days for the system to process your cancellation. Don't assume you're safe until you see "Inactive" status in your account.
• Not checking your bank statement: A charge may still appear even after cancellation is confirmed - sometimes a pending charge processes before the system fully deactivates your membership. Dispute it with your bank within 20 days using your cancellation confirmation email as proof.

How stopee helps you stay protected

If you're cancelling Performance Golf Scratch Club or any other subscription, Stopee (stopee.com) helps you track renewal dates, organize cancellation confirmations, and escalate disputes with companies that won't honour refund requests. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through straightforward, step-by-step guidance tailored to New Zealand consumer law.

Keep a cancellation checklist

Contact information for cancellation and disputes

If Performance Golf doesn't respond to your cancellation or refund request within 5 business days, escalate to the regulatory body or use the address below for formal notice.

Performance golf support and postal address

• Email: support@performancegolf.com
• Phone: 800-523-5760 (US number; call with international dialling from New Zealand)
• Mailed cancellation notice address: Contact support first to request the official postal address for service of notice - this ensures your letter reaches the correct department and creates a documented trail.

If the company refuses your refund claim

Contact the Commerce Commission (comcom.govt.nz) or your bank's dispute resolution team. If you paid by credit card or debit card, you have the right to dispute a charge within 20 calendar days. Your bank will investigate on your behalf and can recover the funds if the company cannot prove you authorized the charge.

Summary and next steps

Cancelling Performance Golf Scratch Club takes fewer than 10 minutes when you follow the steps above: gather your account details, email support@performancegolf.com, request written confirmation, and verify the cancellation in your account within 48 hours. If you're on an annual plan and within the 365-day refund window, ask for your refund in the same email - the company will process it to your original payment method within 5-7 business days.

Remember that cancellation is your right as a New Zealand consumer, and the company cannot make the process unnecessarily difficult. If you encounter barriers, escalate to the Commerce Commission. Whether you're leaving because you've reached your improvement goals or the subscription no longer fits your budget, Stopee supports your decision and encourages you to take action today. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending - and you're next.