Manage Performance Golf

How to cancel performance golf and protect your refund rights in new zealand

What is performance golf

Performance Golf is a golf coaching and membership platform that delivers training content, digital programs and retail equipment to players across New Zealand. You access these services through monthly and annual subscriptions, one-time digital purchases and physical product orders with extended return windows.

Services and membership types

Performance Golf offers several subscription tiers designed for different experience levels. The Scratch Club membership provides ongoing coaching content, while VIP Coaching delivers personalised instruction. You can also purchase standalone digital programs like the Pure Impact Program and True Swing Sequence, or buy physical golf clubs and training aids.

Many memberships auto-renew after trial periods expire, which is why understanding your cancellation options before signing up matters. Stopee recommends reviewing your trial end date immediately after purchase.

Subscription structure and billing

Performance Golf operates on month-to-month and annual billing cycles. Trial periods (typically 14 to 30 days) automatically convert to paid subscriptions unless you cancel before the trial expires. Physical products enjoy a 365-day return window, giving you ample time to request refunds or exchanges.

Your subscription access continues through the end of your paid billing period even after you submit a cancellation request. This grace period protects you from unexpected service interruptions.

Your consumer rights in new zealand

New Zealand law gives you strong protections when purchasing goods and services from Performance Golf, whether digital or physical. Understanding these rights empowers you to demand refunds and hold the company accountable.

Consumer guarantees act protections

Under the Consumer Guarantees Act (CGA), all goods you purchase from Performance Golf must be of acceptable quality, fit for the purpose you intended and match their description. This applies equally to physical golf clubs and digital training content.

If Performance Golf sells you a faulty club, damaged training aid or digital program that doesn't work as promised, you have the right to reject the goods, demand a refund or request a replacement. The CGA overrides Performance Golf's standard return policy if that policy is weaker than your legal entitlements.

Your rights during cancellation

The CGA also protects you when cancelling subscriptions. Performance Golf cannot legally charge you after you cancel, and you retain the right to request proof of cancellation. If the company attempts to charge you after cancellation, you can escalate to the Commerce Commission.

Stopee advises keeping all cancellation confirmation emails and payment records. These documents serve as evidence if disputes arise. The Commerce Commission (commerce.govt.nz) is your authority for enforcement if Performance Golf refuses to honour your cancellation or continues billing you.

Performance golf pricing in new zealand

Stopee has compiled the current pricing for Performance Golf subscriptions and digital products available in New Zealand. All prices are in NZ$ and sourced from the NZ App Store and Performance Golf's official listings.

Many plan features are not fully detailed in the app store listing, so Stopee recommends confirming the features you need directly in-app or on Performance Golf's website before committing to a purchase.

When you should cancel performance golf

Cancelling makes sense for different reasons, and recognising your situation helps you take the right action quickly. Stopee has helped thousands of golfers navigate this decision.

Signs you should cancel

You may cancel if you've stopped using the app or platform, if the coaching style doesn't match your learning preferences, if you're switching to a different golf training service, or if you're facing unexpected financial pressure. There's no shame in stepping back from a subscription that no longer serves you.

If you purchased Performance Golf on trial and realised the service isn't what you expected, cancel before the trial automatically converts to a paid subscription. This protects you from unwanted charges and regrets.

Why timing matters

Trial subscriptions auto-renew into monthly paid plans, so cancelling before the trial ends is critical. If you miss the deadline, you'll be charged for a full month (or annual cycle) even if you use the service for just one day after the trial expires.

Physical product returns also have time limits. Performance Golf allows 365 days to return goods, but starting your return process early reduces the chance that the item becomes lost or damaged in transit.

How to cancel performance golf

Performance Golf provides multiple cancellation channels, and using the right one ensures your request is processed correctly and recorded. Stopee walks you through each method step-by-step.

Cancel through your performance golf account

The fastest way to cancel is through your account dashboard. This method creates an instant digital record and prevents miscommunication.

1. Open the Performance Golf app or visit the Performance Golf website on your computer or mobile device.
2. Log in with your email and password.
3. Navigate to Account or Settings (location varies by device and app version).
   • On mobile: look for a profile icon, account menu or hamburger menu at the bottom or top of the screen.
   • On desktop: check the top-right corner of the page for your name or account settings link.
4. Select Subscription or Billing.
5. Tap or click Cancel Subscription.
6. Follow the on-screen prompts to confirm your cancellation. Performance Golf may offer a discount to retain you; only accept if you want to stay.
7. Take a screenshot of the confirmation screen showing your cancellation date and reference number.
8. Your membership remains active until the end of your current billing cycle; no further charges will apply.

Pro tip: If Performance Golf offers you a discounted rate to stay, you can cancel and re-subscribe at that rate later if you change your mind. Don't feel pressured to accept just to avoid the cancellation process.

Cancel by email

Email cancellation creates a permanent written record that protects you if disputes arise. Use this method if you want documented proof for your records.

1. Send an email to support@performancegolf.com with "Cancellation Request" in the subject line.
2. Include the following details in your message:
   • Your full name
   • Email address associated with your Performance Golf account
   • Your account ID or order number (find this in your app profile or account settings)
   • Your subscription plan name (e.g. Scratch Club Monthly or VIP Coaching)
   • A clear statement: "I request to cancel my subscription effective immediately."
3. Ask Performance Golf to confirm your cancellation in a reply email.
4. Keep the confirmation email permanently.
5. Check your email for a response within 2 to 5 business days.

Warning: Some companies delay email responses to discourage cancellations. If you don't receive confirmation within 5 business days, follow up with a second email referencing your original request and ask for a specific response date.

Cancel by phone

Speaking directly with support ensures your request is understood and documented immediately. Phone cancellation is ideal if you want to ask questions or discuss alternative plans.

1. Call Performance Golf's customer support at 1-800-523-1576 (United States number; check if a New Zealand support line is available on their website).
2. Clearly state: "I want to cancel my subscription."
3. Provide your account email address and subscription plan when asked.
4. Do not accept retention offers unless genuinely interested.
5. Request the representative's name and note the date and time of your call.
6. Ask for a confirmation email to be sent immediately after the call.
7. Do not hang up until you receive confirmation.

Many cancellation specialists, including those at Stopee, recommend recording the representative's name and call details. This protects you if the company later claims your cancellation was never processed.

What happens after you cancel performance golf

Cancellation doesn't mean immediate loss of access. Understanding the post-cancellation timeline protects you from surprise service interruptions and helps you plan your next step.

Your access and account status

After you submit your cancellation request, your membership access continues until the end of your current billing cycle. If you cancel mid-month, you retain full access for the remainder of that month. This grace period is intentional and protects you from losing training materials you've already paid for.

Your account and any uploaded content (programmes completed, personal notes, video uploads) normally remain accessible even after cancellation. Performance Golf will not delete your account or data automatically.

Data deletion and account removal

If you want your account fully removed from Performance Golf's systems, state this clearly in your cancellation email or support call. Say: "Please delete my account and all associated personal data."

Request written confirmation that your data has been deleted. This is important for privacy and prevents the company from retaining your information for future marketing.

Under New Zealand privacy law, you have the right to request deletion of your personal information. The Privacy Act 2020 gives you this protection, and Stopee advises using it if you're concerned about your data.

Refunds and returns explained

Performance Golf's refund policy is complex because it treats digital subscriptions, digital purchases and physical goods differently. Stopee breaks down exactly what you can recover.

Physical product returns

Golf clubs, training aids and any physical merchandise can be returned within 365 days of purchase. You must cover the cost of return shipping, and Performance Golf inspects the item before issuing your refund to the original payment method.

To return a physical product, contact Performance Golf's support team at support@performancegolf.com and request a returns authorisation number. Ship your item to the McHenry, Illinois address listed in Performance Golf's Terms of Service and Return Policy. Do not ship to the Fort Lauderdale address, as that is the corporate headquarters and not equipped to process returns.

Pro tip: Request a tracking number for your return shipment and take a photo of the item before you post it. This protects you if Performance Golf later claims they never received your return.

Digital product refunds

Digital programmes like Champions Pass, Pure Impact Program and True Swing Sequence are eligible for 100% refunds within 365 days of purchase if the product is faulty or doesn't match its description.

To request a digital refund, email support@performancegolf.com with your order ID and explain why you're requesting the refund. Performance Golf will review and respond within 5 to 10 business days.

Subscription refunds and exceptions

Monthly Scratch Club and monthly VIP Coaching payments are non-refundable once charged. You will not recover fees for months you've already been billed, even if you cancel on day one of a new billing cycle.

Annual Premium subscriptions may be refundable within 365 days, depending on which tier you purchased. Check your order confirmation email for specific refund terms.

VIP Coaching academies and special engagement programmes may qualify for a partial refund (approximately NZ$1,500 equivalent) only if strict engagement criteria are met. Review your programme terms for exact details.

Warning: Trial subscriptions auto-renew into paid monthly subscriptions. If you cancel after the trial ends but before the first paid charge, you will still be charged for that month. Cancelling during the trial period (before auto-renewal) prevents all charges.

Common mistakes when cancelling performance golf

Cancelling a golf platform can feel daunting, and small errors create big headaches. We understand your frustration, and Stopee helps you avoid these traps.

Assuming your trial is cancelled

The most costly mistake is assuming your Performance Golf trial ends without action. It doesn't. If you don't actively cancel before the trial period expires, the system automatically charges you for a full month (or annual plan). By the time you notice the charge, you're locked in for days or weeks.

Set a phone reminder for one week before your trial expires. Open your account settings that day and confirm your cancellation is pending. This single action saves you NZ$69 or more.

Cancelling via the app and assuming it's done

Some users report that cancelling through the app doesn't process correctly, or they're unsure whether their cancellation was saved. The app doesn't always send confirmation emails.

After you cancel in-app, take a screenshot and send a follow-up email to support@performancegolf.com listing your account details and saying: "I cancelled via the app on [date]. Please confirm this cancellation has been processed." This creates a paper trail.

Forgetting to request proof of cancellation

If a dispute arises and Performance Golf claims you never cancelled, having proof protects you. If you cancelled by phone or in-app without an email confirmation, you're vulnerable.

Always follow a phone call with an email confirming what you discussed. Always screenshot in-app confirmations. Stopee recommends keeping these records for at least two years in case you need to dispute a charge with your bank or the Commerce Commission.

Returning physical goods to the wrong address

Performance Golf has two addresses: McHenry, Illinois for returns and Fort Lauderdale for corporate headquarters. Shipping your golf clubs to Fort Lauderdale delays processing and risks your refund being rejected.

Always ask support@performancegolf.com for the correct return address before posting anything back. Get this in writing so you have proof if the return goes astray.

Checklist before and after cancelling

This checklist ensures you've covered every angle before and after you cancel Performance Golf. Stopee recommends printing this or saving it to your phone.

Contacting performance golf for cancellation and returns

When you're ready to cancel, use the correct contact method. Stopee includes the addresses and channels Performance Golf provides for cancellations and returns.

Email support

Email is your best option for creating a permanent record. Send your cancellation request to support@performancegolf.com with your account details clearly listed. Expect a response within 2 to 5 business days.

Phone support

Call 1-800-523-1576 (this is a United States number; check Performance Golf's website for a New Zealand support number or alternative contact method).

Physical returns address

If you're returning physical goods, ship to the address listed in Performance Golf's Terms of Service and Return Policy: McHenry, Illinois. Do not use the Fort Lauderdale headquarters address. Always request a returns authorisation number before posting your return.

Escalation to the commerce commission

If Performance Golf refuses to cancel your subscription, process a refund you're legally entitled to, or honour a return, escalate to the Commerce Commission. Visit commerce.govt.nz to file a complaint. The Commission enforces consumer law in New Zealand and can force companies to comply.

Provide the Commission with copies of your cancellation requests, confirmation emails and any proof that Performance Golf continued billing you after cancellation. The Commission takes billing disputes seriously and acts quickly.

Final thoughts and next steps

Cancelling Performance Golf is straightforward when you know which steps to take and which traps to avoid. You've now learned exactly how to cancel through your account, email or phone, what refunds you're entitled to, and how to protect yourself legally.

Your next action is simple: if you've decided to cancel, open your Performance Golf account today and verify your cancellation is pending. Take a screenshot and send a follow-up email to support@performancegolf.com. If you purchased within the last 365 days and believe you're entitled to a refund, request it now with your order ID and reason.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and enforce their consumer rights in New Zealand. Whether you're stepping back from Performance Golf for financial reasons, switching to a different training platform or simply taking a break from golf, you have the power to make this decision quickly and confidently. Keep your cancellation proof, watch your next billing date, and don't hesitate to escalate to the Commerce Commission if Performance Golf continues charging after cancellation.