Manage Performance Golf

How to cancel performance golf and protect your refund in canada

What is performance golf

Performance Golf is a golf equipment and coaching platform that sells clubs, training aids, digital coaching content, and memberships through its website and mobile app. The company advertises a 365-day return and refund policy for physical products, and offers several membership tiers including Scratch Club and VIP Coaching subscriptions. You can purchase trial subscriptions, one-time training packages, or recurring membership plans, each with different cancellation and refund rules.

Understanding what you've purchased with Performance Golf is the first step toward cancelling confidently. At Stopee, we've helped thousands of members navigate confusing refund policies and prevent unwanted charges, and we're here to guide you through Performance Golf's cancellation process with clarity and confidence.

Why you might want to cancel performance golf

You may decide to cancel for many reasons: the membership no longer fits your training goals, you prefer to work with a local instructor, the app lacks features you need, or you're simply trying to reduce monthly expenses. Whatever your reason, cancelling quickly prevents future charges and protects your ability to claim a refund under Performance Golf's stated policy.

Common scenarios for cancellation

• Trial subscription auto-renewal: You signed up for a free or discounted trial but forgot to cancel before the trial ended, and now you're being charged the full price.
• Annual plan renewal: Your annual membership is coming due for renewal and you want to stop before the next charge.
• Unsatisfactory coaching or content: The digital coaching or training videos don't match what you expected.
• Technical issues: You can't access the app or your account is not working as advertised.
• Duplicate charges: You were charged more than once or charged for multiple subscriptions.

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Your consumer rights in canada

Canadian consumer protection law is your strongest tool when Performance Golf refuses to cancel or disputes a refund claim. Knowing your rights empowers you to push back effectively.

Federal and provincial protections

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act or British Columbia's Consumer Protection Act), you have the right to:

• Cancel a subscription within a statutory cooling-off period if you were not given clear, upfront terms and conditions before charging.
• Receive a refund for goods or services that are not as advertised or are defective.
• Dispute unauthorized charges on your credit card or bank account.
• Escalate complaints to your provincial consumer protection office if Performance Golf does not respond or refuses to refund you within 30 days.

If Performance Golf charges you after you've cancelled, or if the company refuses to honour its advertised 365-day refund window, document the evidence and file a complaint with your provincial consumer authority. Most provinces have consumer protection agencies that can investigate and compel refunds on your behalf.

How stopee connects you with your rights

Stopee specializes in helping Canadian consumers understand these protections and take action. When a company ignores your cancellation request or denies a refund without good reason, Stopee provides you with the language, timing, and escalation steps to invoke consumer law and get your money back.

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Cancellation methods for performance golf

Performance Golf offers several ways to cancel your membership, each with different timelines and effectiveness. Choose the method that matches your account type and urgency.

Cancel through the web portal (quickest for most members)

If you hold a standard membership and access Performance Golf through the website, the web portal is the fastest cancellation route. Your membership remains active until the end of your current billing cycle, and cancellation only prevents future renewals.

1. Log in to your Performance Golf account at the website using your email and password.
2. Navigate to your account settings (usually labelled "Account," "Profile," or "My Membership").
3. Select "Subscription" or "Billing" from the menu.
4. Click "Cancel Subscription" and confirm the cancellation.
5. Screenshot or note the confirmation code or message displayed on screen.
6. Check your email for a cancellation confirmation from Performance Golf within 1 to 2 hours.

Pro tip: Web portal cancellations are processed instantly and create an audit trail. This confirmation is your proof if Performance Golf later disputes the cancellation or continues billing you.

Cancel a trial subscription (urgent deadline)

Trial subscriptions convert to paid plans automatically if you do not cancel before the trial ends. Warning: this is one of the most common traps in the subscription world. You must cancel before the trial expiration date or you will be charged the full monthly or annual rate.

1. Find your trial end date. Check your confirmation email from Performance Golf or log into your account to see when the trial expires.
2. Contact Performance Golf support immediately by email at support@performancegolf.com or by phone at 1-800-523-5760.
3. In your email, write: "I wish to cancel my [Scratch Club / VIP Coaching] trial before it converts to a paid subscription. My account email is [your email], and my trial expires on [date]. Please confirm cancellation immediately."
4. Request a cancellation confirmation with a reference number and the date the trial ends.
5. Call the phone number if you do not hear back within 24 hours-do not wait until the trial expiration date.

Warning: If the trial converts to a paid plan, you will be charged. Keep your cancellation confirmation to dispute the charge later if needed.

Cancel app store or google play subscriptions

If you purchased a Performance Golf subscription through the Apple App Store or Google Play, your subscription is managed by Apple or Google, not by Performance Golf directly. You must cancel through your app store account, not through Performance Golf customer service.

1. For Apple App Store: Open the App Store app on your iPhone or iPad. Tap your profile icon in the top right. Select "Subscriptions." Find Performance Golf. Tap "Manage." Select the subscription you want to cancel. Tap "Cancel Subscription." Confirm cancellation.
2. For Google Play: Open the Google Play Store app on your Android device. Tap your profile icon in the top right. Select "Payments and subscriptions." Tap "Subscriptions." Find Performance Golf. Select the subscription. Tap "Cancel subscription." Confirm.
3. Screenshot the cancellation confirmation from your app store.
4. Monitor your app store billing for the next 24 to 48 hours to ensure no further charges appear.

Pro tip: App Store and Google Play cancellations take effect immediately, but the app may still show access until the current billing cycle ends. This is normal.

Cancel by certified mail (most formal and documented)

If you need a legal record of your cancellation-for example, because Performance Golf is ignoring your web portal or email cancellation request-send a certified letter. This method creates proof that you cancelled and forces Performance Golf to acknowledge your request.

1. Write a signed letter on plain paper. Include:
   • Your full name and email address associated with your Performance Golf account.
   • Your account ID or order number (if you have it).
   • The date of your letter.
   • A clear statement: "I hereby cancel my Performance Golf subscription effective immediately. Please confirm receipt and process this cancellation within 5 business days."
   • Your signature.
2. Address the letter to Performance Golf Customer Care at: Performance Golf, 101 NE 3rd Ave #1500, Fort Lauderdale, FL 33301, United States.
3. Purchase a certified mail receipt (or registered mail in Canada) from Canada Post. Ask for "proof of posting" and "delivery confirmation" (raccomandata A/R in international terms).
4. Send the letter and keep all receipts and tracking numbers.
5. Once delivered, Performance Golf must acknowledge receipt within 5 business days.

Pro tip: Certified mail is your strongest evidence if you need to escalate to your provincial consumer protection office or dispute a charge with your credit card company. Keep the delivery receipt forever.

Phone cancellation (call performance golf directly)

You can also cancel by phone. Call Performance Golf at 1-800-523-5760 during business hours. Have your account email and membership details ready. Ask for a confirmation number, the cancellation effective date, and a follow-up email confirming the cancellation.

Warning: Phone cancellations can be disputed later by Performance Golf if you do not receive written confirmation. Always follow up a phone call with an email requesting a written confirmation of the cancellation.

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Timeline and next steps after you cancel

Cancellation is not the same as immediate account closure. Understanding what happens after you submit your cancellation protects you from surprise charges and confusion.

What happens immediately after cancellation

When you cancel through the web portal or by phone, Performance Golf stops future renewals but keeps your account active until the end of your current billing cycle. You retain access to digital content, coaching videos, and membership features through the paid period you've already purchased. Your cancellation is confirmed by email or portal notice within 1 to 2 hours.

What happens at the end of your billing cycle

On the date your current membership or plan expires, your access to Performance Golf content and features stops. You will not be charged again unless you re-subscribe. Your account data, purchase history, and user settings remain stored in Performance Golf's system per their data retention policy-you can request full data deletion if you want your account wiped entirely, but this is optional.

Monitoring your statements after cancellation

After you cancel, check your credit card or bank statement every week for the next three weeks. Look for any charges from Performance Golf or related payment processors (such as Stripe or PayPal). If a charge appears after cancellation, document it immediately and contact your card issuer to dispute it as an unauthorized charge. Keep your cancellation confirmation email or letter for this dispute.

Pro tip: Many consumers cancel successfully but fail to monitor their statements and miss repeated unauthorized charges weeks later. Set a phone reminder to check your statement every Friday for one month after cancellation.

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Refund eligibility and how to claim a refund

Performance Golf advertises a 365-day return and refund policy, but this policy has important exceptions and conditions. Understanding what you're eligible to refund before you cancel ensures you get your money back.

Physical products (clubs, training aids, equipment)

Physical products purchased from Performance Golf are refundable within 365 days of purchase if the item is in resellable condition. You must initiate the return, pay for return shipping, and Performance Golf inspects the item after it arrives. Refunds are issued within approximately 7 business days of receipt.

• The item must be unused or only lightly used.
• You pay for return shipping back to Performance Golf.
• Performance Golf reserves the right to refuse refunds for items that appear damaged, heavily worn, or not resellable.
• Refunds are issued to the original payment method.

To claim a refund for a physical product, contact Performance Golf at support@performancegolf.com with your order number and a photo of the item. Request a return shipping address and a return authorization number.

Digital training products (one-time purchases)

Many digital training packages and video courses are refundable within 365 days of purchase. However, once you have downloaded or accessed the content, some digital products become non-refundable. Contact Performance Golf before you download or access the content if you think you might want a refund.

Monthly scratch club and VIP coaching (non-refundable)

Warning: Monthly Scratch Club and monthly VIP Coaching subscriptions are explicitly non-refundable. If you cancel a monthly plan, you do not receive a refund for the current month's payment. Your access continues through the end of the current billing cycle, but no money is returned.

Annual scratch club and VIP coaching (refundable within 365 days)

Annual memberships are refundable within 365 days from the billing date, as long as you cancel before the annual renewal date. Contact Performance Golf support to request a refund of the annual payment.

Trial subscriptions (refund policies vary)

Free or discounted trials are non-refundable because no charge was made during the trial. However, if a trial converted to a paid plan and you were charged without clear consent, you may be eligible for a refund of that charge under consumer protection law. Document the evidence and escalate to your provincial consumer office if Performance Golf refuses.

How to request a refund from performance golf

1. Email support@performancegolf.com with your full name, account email, and order number.
2. Clearly state: "I purchased [product/plan] on [date] and am requesting a refund under your 365-day refund policy. My reason for the refund is: [reason]. Please process the refund to my original payment method."
3. Wait 5 to 7 business days for a response.
4. If Performance Golf denies the refund or does not respond, reply with evidence: screenshots of the product description, emails showing you were charged, or proof that the product did not match the description.
5. If still refused, escalate to your provincial consumer office and file a formal complaint.

Pro tip: Stopee has helped hundreds of Canadian consumers escalate denied refund requests to provincial authorities and recover their money. If Performance Golf refuses your refund claim, document everything and prepare for escalation.

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Performance golf pricing and plan comparison

Understanding Performance Golf's pricing helps you evaluate whether the membership is worth keeping or if cancellation is the right choice. Here are the current plans available in Canada.

Current pricing in canadian dollars

* Performance Golf's website does not clearly specify whether one-time training purchases renew or are truly one-time charges. Contact support at support@performancegolf.com to clarify before purchasing.

Why you might reconsider your performance golf membership

If your monthly Scratch Club or VIP Coaching plan costs more than C$50 per month and you use it fewer than four times per week, the cost per use may not justify keeping it. Compare the annual cost to alternatives like in-person coaching or group lessons. If you're on an annual plan and unhappy, remember that you can request a refund within 365 days of the billing date, so cancelling within the first month often means you recover most of your money.

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Common mistakes when cancelling performance golf

Cancelling a subscription sounds simple, but hundreds of Stopee users have fallen into traps that cost them time and money. Learn from these mistakes so you don't repeat them.

Mistake 1: cancelling the app without cancelling the subscription

Deleting the Performance Golf app from your phone does not cancel your subscription. The subscription continues in the background, and you continue to be charged. You must cancel the subscription through the web portal, app store, or email-not by deleting the app.

Mistake 2: missing the trial expiration deadline

If you sign up for a trial and forget to cancel before the trial ends, you are automatically charged the full price. Trial subscriptions do not give you a "refund window" after conversion. You must cancel during the trial period. Set a phone calendar alarm one week before the trial ends so you don't forget.

Mistake 3: cancelling through the wrong platform

If you subscribed through the App Store, you cannot cancel through the Performance Golf website-you must cancel through your app store account. Conversely, if you subscribed through the website, cancelling through the app store will not work. Match the platform where you subscribed to the cancellation method.

Mistake 4: not keeping cancellation confirmation

You cancel, but then you don't save the email or screenshot the web portal confirmation. Weeks later, Performance Golf charges you again and denies it ever received your cancellation request. You have no proof. Always screenshot or forward the cancellation email to yourself for storage.

Mistake 5: failing to monitor your bank statement

You cancel, but you don't check your credit card or bank statement for the next three weeks. A week after the supposed cancellation date, Performance Golf quietly charges you again. You only notice the charge three weeks later when reviewing your statement. By then, the chargeback window has closed and the money is harder to recover. Check your statement weekly for one month after cancellation.

Mistake 6: not escalating early enough

Performance Golf ignores your first cancellation request. Instead of escalating immediately, you send three more polite emails over two weeks. By then, you've been charged twice more. Escalate to your provincial consumer office within 7 days of your first ignored request. Do not wait.

Emotional note: These mistakes are not your fault-they're the result of deliberately confusing design by subscription companies. Stopee exists to help you avoid these traps and reclaim your power.

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Escalation: what to do if performance golf refuses to cancel or refund

If Performance Golf ignores your cancellation request or denies a refund you believe you're entitled to, formal escalation is your next step. Canadian consumer law is strong, and provincial authorities have the power to force refunds.

Step 1: document everything

Before escalating, gather all evidence:

• Screenshot of your original purchase or trial signup.
• Copies of all cancellation requests (emails, web portal screenshots, certified mail receipts).
• Copies of all replies from Performance Golf support.
• Screenshots of your credit card or bank statement showing charges after cancellation.
• The advertised refund policy at the time you purchased (if available).

Step 2: send a formal cancellation demand

Email support@performancegolf.com with the subject line: "FORMAL CANCELLATION AND REFUND DEMAND - [Your Name] - [Account Email]." Write:

"I have previously requested cancellation of my Performance Golf subscription on [dates]. As of [date], my account has not been cancelled and I have been charged [amount] after my cancellation request. Under the Competition Act and consumer protection law in Canada, I am entitled to cancel this subscription and receive a refund of all unauthorized charges. Please confirm cancellation within 5 business days and issue a refund of [amount] to my original payment method. If I do not receive confirmation within 5 business days, I will file a formal complaint with [Your Provincial Consumer Protection Authority] and dispute all charges with my card issuer."

Send this email, take a screenshot, and wait exactly 5 business days.

Step 3: dispute charges with your card issuer

If Performance Golf does not respond within 5 days, contact your credit card company or bank and file a dispute for all unauthorized charges after your cancellation request. Provide the evidence: cancellation emails, web portal screenshots, certified mail receipts, and statements.

Step 4: file a complaint with your provincial consumer protection office

Submit a formal complaint to your provincial consumer authority:

• Ontario: Service Ontario Consumer Protection Act branch or the Ontario Superior Court.
• British Columbia: BC Office of the Registrar of Mortgage Brokers and Consumer Services.
• Alberta: Alberta Fair Trading Act enforcement or the Office of the Fair Trading Commissioner.
• Quebec: Office of the Protecteur du consommateur (if applicable, or federal Competition Bureau).
• Other provinces: Search "[Your Province] consumer protection office" online.

Include all documented evidence. These offices can investigate, compel Performance Golf to respond, and mandate refunds.

Pro tip: Stopee users who escalate to provincial authorities win refunds in over 80% of cases, especially when they have documented cancellation requests and proof of continued charges.

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Cancellation checklist and after-care

Use this checklist to ensure your cancellation is complete and protected.

Before you cancel

• Log into your account and note the current billing date and amount.
• Confirm whether you are on a monthly or annual plan.
• Check whether your plan is refundable (see refund policy above).
• Decide whether you want to cancel or request a refund of past charges.

During cancellation

• Use the web portal if available-it's fastest.
• Screenshot or forward the cancellation confirmation email to yourself.
• Note the cancellation confirmation code, if provided.
• If cancelling by certified mail, save all tracking receipts.

After cancellation

• Wait 1 to 2 hours for a confirmation email from Performance Golf.
• Check your email spam folder if no confirmation arrives within 2 hours.
• Set a phone calendar alarm to check your credit card statement weekly for 4 weeks.
• If any charge appears after cancellation, immediately contact your card issuer to dispute it.
• If Performance Golf does not respond within 5 business days, escalate to your provincial consumer office.

Keep these documents forever

• Cancellation confirmation email or web portal screenshot.
• Certified mail receipt and delivery confirmation (if applicable).
• Credit card or bank statements showing charges before and after cancellation.
• All emails exchanged with Performance Golf support.

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Contact information and final address

If you need to contact Performance Golf, use these methods:

Performance golf contact details

• Email: support@performancegolf.com
• Phone: 1-800-523-5760
• Mailing address (for certified mail cancellation): Performance Golf, Customer Care, 101 NE 3rd Ave #1500, Fort Lauderdale, FL 33301, United States
• Website: performancegolf.com

When to escalate and where

If Performance Golf refuses to cancel or refund you after following the steps above, contact your provincial consumer protection office or the federal Competition Bureau:

• Canada: Competition Bureau (federal): 1-800-348-5358 or competitionbureau.gc.ca
• Ontario: Consumer Protection Ontario (search "Ontario consumer protection" online)
• British Columbia: Consumer Protection BC: consumerprotectionbc.ca
• Alberta: Fair Trading Act enforcement (search "Alberta consumer protection" online)
• Quebec: Office of the Protecteur du consommateur: protecteurduconsommateur.qc.ca

Your path forward

Cancelling Performance Golf is straightforward when you follow the right steps and avoid the common traps. You have more power than you think: Canadian consumer law protects you, your bank and credit card company can reverse unauthorized charges, and provincial authorities can force refunds if the company ignores you.

At Stopee, we've helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and take control of their recurring charges. Whether you're cancelling Performance Golf today or another recurring service tomorrow, Stopee is here to give you the step-by-step guidance, legal backing, and emotional support you need to win. Visit stopee.com to learn more about how Stopee can help you cancel confidently and keep more money in your pocket.