Manage Performance Golf

How to cancel performance golf membership and stop recurring charges

What performance golf is and why you might cancel

Performance Golf is a coaching and training platform that delivers structured golf improvement through streaming video lessons, drill libraries, and tiered membership access to personalized coach feedback. The service operates on a recurring subscription model with both monthly and annual payment options, positioning itself as an ongoing resource for golfers seeking measurable score improvement and swing development.

You subscribe to Performance Golf for measurable outcomes-lower scores, better swing mechanics, and confidence on the course. When those outcomes don't materialize, or when your practice schedule changes, the monthly charges stop making financial sense. Unlike a one-time golf lesson, recurring membership fees compound quickly; even a modest $39 monthly charge adds up to $468 per year, money that belongs in your pocket if you're not using the service actively.

If you've signed up for a trial, noticed unexpected charges, or simply realized the membership isn't delivering on its promise, Stopee has helped thousands of consumers understand their cancellation rights and execute a clean exit from recurring charges. Your first step is knowing exactly how to cancel-and when you need to act to avoid the next billing cycle.

Common reasons performance golf members cancel

Cancellation decisions usually fall into predictable patterns. You might cancel because practice time has shrunk and the membership sits unused. You may have found a local instructor who offers more personalized attention. Or you signed up for a trial and discovered the next billing cycle hit your card before you decided whether to keep the service. Budget constraints sometimes force a hard look at recurring expenses, and Performance Golf becomes an easy target when it's not delivering measurable improvement.

Low usage relative to cost is the single most common cancellation driver. If you log in fewer than twice per month, you're paying roughly $20 per session-a price point that rarely justifies itself against one-on-one coaching alternatives. Stopee consistently finds that consumers feel regret not because the service is poor quality, but because they underestimated how much active engagement the membership requires.

Performance golf pricing and subscription plans

Performance Golf publishes two primary membership tiers designed to appeal to different commitment levels and budgets. Understanding the exact cost structure is essential before you cancel, because it shapes your refund expectations and timeline.

The annual plan appears cheaper on a per-month basis ($16.58 monthly), but it locks you into a 12-month commitment. If you cancel an annual subscription within the first 30 days, you may qualify for a refund under Performance Golf's trial guarantee. After that window closes, most annual payments are non-refundable unless you escalate to a consumer protection authority. Stopee recommends starting with the monthly plan if you're new to the platform-the higher per-month rate buys you flexibility and a lower financial risk if the service doesn't match your expectations.

How to cancel performance golf: step-by-step methods

Performance Golf gives you three cancellation pathways: online account self-service, email support, or phone contact. The online method is fastest; email and phone provide documentation of your request. Your goal is to cancel before your next billing date, which appears on your account dashboard or invoice.

Method 1: cancel online through your account

Self-service cancellation through your Performance Golf account is the quickest route and generates an immediate confirmation. Follow these steps exactly to avoid confusion or delays.

1. Log into your Performance Golf account on their website using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset email to your inbox.
2. Navigate to your account dashboard or settings menu, typically labeled "Account" or "My account."
3. Locate the "Subscription" or "Billing" section within your account settings.
4. Select the active subscription you wish to cancel.
   • If you have multiple subscriptions or add-ons, make sure you select the correct membership tier.
5. Click the "Cancel subscription" or "End membership" button.
   • You may see a retention offer or discount to keep your membership. Ignore this if you've decided to leave.
6. Confirm your cancellation by clicking the final confirmation button.
   • Save or screenshot the confirmation page that appears-you'll need this as proof of cancellation.

Pro tip: Cancellation takes effect at the end of your current billing cycle, not immediately. Your access continues until that date passes, and no refund is issued for the remaining days in your current payment period. If you cancel on day 2 of a 30-day cycle, you keep access for 28 more days at no additional charge.

Method 2: cancel via email to performance golf support

Email cancellation creates a documented record of your request. Use this method if you encounter technical issues with online self-service or want written proof of your cancellation date. Email is also your best option if you believe you qualify for a refund and need to make your case clearly.

1. Compose a new email to support@performancegolf.com.
2. Write a clear, direct subject line: "Cancel my Performance Golf membership."
3. Include the following information in the body:
   • Your full name
   • The email address associated with your Performance Golf account
   • Your account ID or membership number (found on your invoice)
   • Your current billing date or the date of your last charge
   • A brief reason for cancellation (optional but helpful)
   • Request effective cancellation date: end of current billing cycle or immediate, depending on your preference
4. Send the email and watch for a confirmation response from support within 1 to 3 business days.
5. Save the confirmation email in a dedicated folder as proof of your cancellation request.

Warning: If you do not receive a confirmation email within 3 business days, follow up with a second email or contact Performance Golf by phone. Silence is not acceptance; you must have documented proof that your cancellation was received and processed.

Method 3: cancel by phone

Phone cancellation allows you to ask questions in real time and clarify your refund eligibility before hanging up. Call Performance Golf's customer service team at 800-523-5760. Have your account email and membership number ready before dialing.

1. Call 800-523-5760 during posted business hours (typically 9 a.m. to 6 p.m. Eastern Time, Monday to Friday).
2. Provide your account email address and membership details when prompted.
3. State clearly: "I want to cancel my Performance Golf membership effective [end of current cycle / immediately]."
4. Listen for the cancellation confirmation and note the representative's name and confirmation number.
5. Ask for an email confirmation to be sent to your inbox, then ask when your last charge will occur.
6. Thank them and end the call.

After your call, send yourself a quick email summarizing the date, time, representative name, and confirmation number you received. This protects you if a charge appears on your card after the call.

Understanding your refund rights and timeline

Refunds from Performance Golf depend entirely on when you cancel and which plan you purchased. Stopee's analysis of consumer protection law and Performance Golf's terms reveals a critical 30-day window that changes your rights.

The 30-day trial guarantee and refund eligibility

If you signed up for a Performance Golf membership within the last 30 days, you likely have access to a money-back guarantee regardless of plan type. Most coaching and training platforms offer this trial period to let you evaluate whether the service matches your expectations before committing to a full month or year.

To qualify for a refund under the 30-day guarantee, you must cancel and request a refund explicitly. Canceling alone does not trigger a refund; you need to contact support and ask. Use the email method above and add this line to your message: "I am requesting a full refund under the 30-day satisfaction guarantee, as I purchased this membership on [date] and wish to cancel within the trial period."

Performance Golf typically processes refunds to your original payment method within 5 to 10 business days of approval. You may see the refund appear as a credit on your card statement 1 to 2 weeks after that, depending on your bank's processing speed.

Refunds after the 30-day window

Once 30 days have passed, refund policy becomes stricter. Monthly subscriptions are generally non-refundable after the trial period closes; you can cancel to stop future charges, but Performance Golf will not return fees already paid. Annual subscriptions are rarely refundable except in cases of billing error or unauthorized charges.

If you purchased an annual plan and regret it after 30 days, escalation to a consumer protection authority may be your only leverage. Stopee recommends this step only if you believe the company misled you about features or deliberately made cancellation difficult.

Handling unauthorized or duplicate charges

If you discover a charge on your statement that you don't recognize, or if you were charged twice in one cycle, do not assume it was an error and will correct itself. Contact your bank or credit card issuer immediately and dispute the charge. Simultaneously, email Performance Golf support with the phrase "unauthorized charge" and provide your card ending digits and the transaction date. Request an explanation and a refund.

Under the Fair Credit Billing Act (FCBA), your credit card company must investigate a disputed charge within 30 days. Performance Golf must respond to the chargeback or lose the case. This federal protection is your safety net if the company ignores your cancellation request.

Your consumer rights under federal law

Stopee wants you to understand that federal law protects you from predatory subscription practices. The Federal Trade Commission's Restoration Rule, updated in 2023, requires that companies like Performance Golf make cancellation as easy as signup, provide clear terms before charging, and honor your cancellation request promptly.

The negative option rule and your protections

Performance Golf operates under the FTC's Negative Option Rule, which applies to all recurring payment services. This rule gives you three critical rights:

• The right to clear, conspicuous disclosure of all billing terms before your first charge. If Performance Golf failed to show you when your trial ended or what the next charge would be, they violated this rule.
• The right to cancel with a simple mechanism-phone, email, or online. The cancellation process cannot be more difficult than signup. If Performance Golf hides the cancel button or makes you call a premium number, that violates the rule.
• The right to receive your cancellation confirmation and immediate acknowledgment that the company received your request.

If Performance Golf violates any of these rights-for example, by continuing to charge you after you canceled, or by making cancellation unreasonably hard-you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC accepts complaints at no cost and investigates patterns of violation that affect multiple consumers.

When to escalate to state authorities

If Performance Golf refuses to honor your cancellation request or denies a refund you believe you're owed, your state's attorney general office can intervene. Every state has a consumer protection division empowered to investigate complaints and recover money on your behalf. Visit naag.org to find your state's contact information.

Document everything before escalating: your cancellation request (email or phone confirmation number), the date Performance Golf was notified, each unwanted charge on your statement, and any customer service responses. This evidence file transforms a "he said, she said" dispute into a clear violation that regulators can act on.

Common mistakes that delay cancellation and cost you money

Cancellation feels simple until it goes wrong-and then you're left arguing with customer service and watching unwanted charges hit your card. These mistakes are almost entirely preventable if you know what to watch for.

Mistake 1: assuming your membership auto-cancels when you stop using it

Performance Golf does not monitor your usage and auto-cancel inactive accounts. If you haven't logged in for three months, your subscription is still active and billing continues. The company has no incentive to notify you of this silence; from their financial perspective, non-users are ideal because they pay without consuming resources. You must manually cancel or the charges persist indefinitely.

Mistake 2: canceling without requesting a refund when you qualify

Many consumers cancel their membership but forget to ask for a refund during the 30-day trial period. Cancellation and refund are separate actions. Simply clicking "cancel subscription" stops future charges but doesn't recover what you've already paid. If you're within 30 days and want your money back, state this explicitly in your cancellation request.

Mistake 3: failing to document your cancellation confirmation

If you cancel online, screenshot the confirmation page before you close the browser. If you email, save the response. If you call, write down the date, time, representative name, and confirmation number. Without proof, you're vulnerable to a customer service representative claiming they never received your request when a charge appears on your next bill.

Mistake 4: canceling on the wrong date and losing a refund window

The 30-day refund guarantee has a hard deadline. If you signed up on June 1st, your refund window closes at the end of June 30th (or sometimes July 1st depending on how the company counts). Cancel on July 2nd and you've lost your refund, even by a single day. Mark the deadline in your calendar and cancel at least 2 days before it expires.

Mistake 5: ignoring a charge after cancellation and missing the dispute window

If a charge appears on your card after you canceled, act within 60 days. That's your deadline under the Fair Credit Billing Act to dispute the charge with your bank. Wait 90 days and you lose this protection. Check your statements weekly for the first month after cancellation to catch any unauthorized charges immediately.

What to do immediately after you cancel performance golf

Cancellation is not the end of your responsibility; your first 30 days post-cancellation are critical to protecting yourself against follow-up charges or surprises.

Step 1: monitor your credit card or bank account

Watch your statement closely for the next 30 days. You should see no charges from Performance Golf after your next scheduled billing date. If a charge appears, contact your bank immediately and report it. Forward your cancellation confirmation email to your bank as evidence that you terminated the service before the charge occurred.

Step 2: verify your cancellation status in your account

Log back into your Performance Golf account 3 to 5 days after you canceled. Check whether your subscription status now reads "canceled" or "inactive." If it still shows as active, contact support immediately-your cancellation may not have processed correctly. This early check catches errors before another charge posts.

Step 3: keep your refund confirmation for your records

If Performance Golf approves a refund, you'll receive a confirmation email with a reference number. Save this email in a dedicated folder labeled "Performance Golf cancellation" alongside your cancellation confirmation. Retain these documents for at least one year, even after the refund clears your account. If a dispute arises later, you'll have proof of Performance Golf's approval.

Comparing performance golf to alternative coaching options

Before you finalize cancellation, consider whether a different coaching model might suit your golf improvement goals better. Stopee helps consumers make intentional choices, not just react to frustration.

If canceling Performance Golf leaves a gap in your training, research these alternatives before your membership ends. Some overlap may exist-for example, you can keep a cheap app subscription alongside occasional local lessons. The key is intentionality: choose your next option before canceling so you're not left without a plan.

Cancellation address and final instructions

If you need to send a cancellation request by postal mail (although email is faster and more reliable), you can attempt to reach Performance Golf at their registered address. However, Stopee strongly recommends using email support@performancegolf.com or calling 800-523-5760, as physical mail can be delayed or misdirected.

For phone cancellations, call 800-523-5760 during business hours, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. Have your account email and billing date ready before you dial.

Final checklist before you consider yourself fully canceled

Stopee has developed this checklist to ensure you've covered every step and minimized the risk of surprise charges or refund denials.

• Cancellation confirmation received via email or confirmation number from phone call-screenshot or saved.
• Your Performance Golf account dashboard now shows "inactive" or "canceled" status.
• You've waited 3 to 5 days and verified no charge appeared on your statement during this window.
• If within 30 days of signup: refund request explicitly made and confirmation of approval received.
• Your credit card or bank shows the refund (if applicable) has posted within 10 to 15 business days.
• You've set a calendar reminder to check your account 60 days post-cancellation for any unexpected charges.

Canceling a recurring subscription should not feel like defusing a bomb, yet many companies design their cancellation process to be opaque and frustrating. Performance Golf's multiple cancellation methods and published phone number put it ahead of the worst offenders, but you still bear the responsibility of following through correctly. Stopee has helped thousands of consumers navigate cancellations exactly like this one, document their requests, and protect themselves from unauthorized charges. You now have the knowledge, the step-by-step instructions, and the federal law backing you up. Cancel with confidence, monitor your statement, and don't hesitate to escalate if Performance Golf ignores your request.