Manage Performance Golf

How to cancel your performance golf membership and reclaim your money

Why you might want to cancel performance golf

Your circumstances change. Maybe you've moved away from the participating golf courses, or the membership no longer fits your budget. Perhaps you've discovered a local club that offers better value, or you simply aren't using your Performance Golf access often enough to justify the cost.

Whatever your reason, cancelling your Performance Golf membership is your right as a UK consumer. Stopee understands that subscriptions can feel sticky, but they don't have to be. You deserve clarity on exactly how to end your membership, recover any overpaid funds, and move forward without unnecessary friction.

This guide walks you through every step of cancelling Performance Golf in the United Kingdom. We'll cover your legal rights, the fastest cancellation methods, refund timelines, and common pitfalls to avoid. By the end, you'll know precisely what to do and what to expect.

Understanding your consumer rights under UK law

You have powerful legal protections when cancelling a subscription service in the United Kingdom.

The consumer rights act 2015 and your protection

Performance Golf operates under the Consumer Rights Act 2015, which gives you explicit rights as a subscriber. Under this legislation, you have the right to cancel a distance contract (including online subscriptions) within 14 calendar days of purchase, provided you follow the correct procedure. This period is sometimes called the "cooling-off period."

If you signed up to Performance Golf fewer than 14 days ago, you can cancel immediately with no penalty. Performance Golf must refund your payment in full within 14 days of receiving your cancellation notice.

Cancellation rights after the 14-day cooling-off period

After 14 days, your cancellation rights depend on the terms you agreed to when you signed up. Most Performance Golf memberships operate on rolling monthly contracts or fixed annual terms. Your cancellation notice period will be specified in your membership agreement.

Stopee recommends checking your original confirmation email or membership portal to find your specific contract terms. Look for phrases like "30 days' notice required" or "notice period of one month." These tell you exactly when your cancellation becomes effective.

If Performance Golf's contract terms are unclear or unfairly weighted toward the company, the Consumer Rights Act 2015 protects you against unfair contract terms. You can escalate complaints to the Financial Conduct Authority (FCA) or Citizens Advice if the company refuses to cancel or process a refund.

Performance golf membership pricing and contract types

Understanding your membership type and cost is essential before you cancel.

Membership tiers and what you're paying for

Performance Golf offers several membership levels, each with different pricing and access rights. Here's a breakdown of typical options:

Pro tip: Your actual costs may differ. Log into your Performance Golf account or check your latest payment confirmation to see your exact tier and monthly debit amount.

How to cancel performance golf by contact method

Performance Golf gives you three primary ways to cancel your membership. Stopee recommends choosing the method that creates a paper trail-written cancellation is always your safest option.

Cancel via email (recommended)

Email is the most reliable cancellation method because it provides proof of your request.

1. Open your email client and compose a new message to support@performancegolf.com
2. Include your full name, account email address, and membership number (found on your confirmation emails or in your account portal)
3. Write a clear subject line: "Membership cancellation request"
4. In the body, state: "I wish to cancel my Performance Golf membership effective immediately [or specify your preferred date]. Please confirm receipt of this cancellation request and provide a cancellation reference number."
5. Send the email and save a copy in a folder marked "Cancellation"
6. Wait for confirmation. Stopee advises expecting a response within 2-3 business days
7. Forward the confirmation email to your personal email as backup

Warning: Do not simply stop paying. If you cease payments without formally cancelling, Performance Golf may pursue you for unpaid dues or pass your account to a debt collector.

Cancel by telephone

If you prefer speaking to someone directly, you can call Performance Golf's customer support team.

1. Ring 1-800-523-5760 (note: this is a US-based number; call rates may apply from the UK)
2. Call during business hours: Monday to Friday, 9:00am to 5:00pm EST (which is 2:00pm to 10:00pm UK time)
3. Have your membership number and account email ready
4. Clearly state: "I want to cancel my Performance Golf membership"
5. Ask the representative for a cancellation reference number and the effective cancellation date
6. Request they email you a cancellation confirmation-do not rely on verbal confirmation alone
7. Write down the name of the person you spoke with and the time of the call

Pro tip: Call near the start of their business day to avoid long hold times. Tuesday to Thursday mornings (EST) typically see shorter queues.

Cancel by post

Written postal cancellation is slower but creates an undeniable record.

1. Write a formal letter on plain paper or headed notepaper
2. Include your full name, membership account number, current contact email, and telephone number
3. State clearly: "I hereby give notice to cancel my Performance Golf membership effective [date-typically 30 days from posting]"
4. Add your signature and today's date
5. Send the letter by Special Delivery (Royal Mail) to Performance Golf's registered address-contact support@performancegolf.com to request the current postal address if not listed on your confirmation documents
6. Keep the Special Delivery receipt as proof of posting
7. Email a photograph or PDF of your letter to support@performancegolf.com on the same day, asking for written confirmation of receipt

Postal cancellation typically takes 7-10 working days for acknowledgement. Royal Mail Special Delivery guarantees a signature on receipt, protecting you legally.

What happens after you cancel

Knowing the timeline after cancellation reduces anxiety and helps you plan your finances.

Immediate steps after submitting your cancellation

Once you've sent your cancellation request, several things happen in sequence.

First, Performance Golf will process your request within 2-5 business days. They will send a confirmation email or letter acknowledging your cancellation and specifying the effective termination date. This date determines when your access stops and when refunds are calculated.

Second, your membership access will end on the stated date. You'll no longer be able to book rounds or use any Performance Golf benefits after that point. Stopee recommends checking your access 24 hours after the effective date to confirm it's been deactivated.

Third, any recurring payments will stop. If you're on a monthly rolling plan, your next debit will be cancelled. If you're on an annual plan and cancel mid-year, you may be due a pro-rata refund.

Timeline for receiving your refund

Refunds are where many people feel frustrated. Here's the realistic timeline:

• If you cancel within 14 days of signup: Full refund within 14 days of your cancellation notice
• If you cancel mid-year on an annual membership: Pro-rata refund (calculated by the number of unused days), within 14-21 days of your effective cancellation date
• If you cancel a monthly rolling membership: No refund (you've already paid for that month), but no further charges after your cancellation date
• If there are outstanding disputes: Refund may be held for 30 days pending resolution

Pro tip: Refunds go back to your original payment method (the card or bank account you used to sign up). If you've changed cards, contact your bank to confirm the refund has arrived, as it may take 1-2 extra days to post.

Refunds and your money back

You deserve clarity on what you'll actually receive.

When you're entitled to a full refund

You receive a full refund if you cancel within 14 days of signing up. This is your statutory cooling-off right under the Consumer Contracts Regulations 2013. Performance Golf cannot charge you any penalty or administration fee during this period.

You're also entitled to a full refund if Performance Golf breaches its contract terms (for example, by denying you access to courses listed in your membership agreement, or by changing pricing mid-year without consent).

Pro-rata refunds for annual memberships

If you paid for a full year and cancel before that year ends, you're entitled to a refund for the unused portion. Stopee recommends requesting a refund calculation in writing if you're unsure of the amount.

Example: You paid £600 for a 12-month annual membership. You cancel after 8 months. Your pro-rata refund is calculated as: £600 divided by 365 days, multiplied by the number of unused days. In this example, you'd typically receive £131-£164 back.

What performance golf may lawfully deduct

Performance Golf can only deduct legitimate costs from your refund. These include:

• Unpaid fees or overage charges you've incurred
• Any money owed to golf courses for damages or breach of their course rules
• Legitimate administrative costs if you request a refund well outside the 14-day window (though these must be transparent and reasonable-typically under £25)

They cannot deduct money simply for asking you to cancel, or as a "restocking fee" or "early termination penalty," unless this was explicitly stated in your contract and is not unfair under the Consumer Rights Act 2015.

Common mistakes that delay your cancellation

Cancelling a subscription shouldn't feel like you're fighting the company. But small errors often extend the process unnecessarily.

Mistake 1: stopping payments without formal cancellation

This is the biggest trap. If you simply ignore Performance Golf's billing and don't formally cancel, they can report you to debt collection agencies. Your credit score suffers. They may pursue you for unpaid membership fees plus interest. Always formally notify them in writing.

Mistake 2: cancelling verbally without written confirmation

Phone calls are convenient, but if something goes wrong, you have no proof you called. Always ask for email confirmation following any verbal cancellation request. If the representative refuses to email you, hang up and cancel by email instead.

Mistake 3: unclear membership numbers or contact details

If your cancellation letter doesn't include your account number, Performance Golf may struggle to match the request to your membership. They'll chase you for clarification, delaying the process by days. Always include: your full name, email address, phone number, and membership or account number.

Mistake 4: missing the notice period deadline

If your contract requires 30 days' notice and you send your cancellation request today, your membership won't end until 30 days from today. If you miss this window, your next payment will debit and you'll have to request a refund separately. Set a calendar reminder for your notice period deadline.

Mistake 5: not following up on confirmation

Stopee recommends following up within 5 business days if you haven't received cancellation confirmation. Send a polite follow-up email: "I submitted a cancellation request on [date]. Could you please confirm receipt and provide a reference number?" This nudge often accelerates processing.

Step-by-step cancellation checklist

Use this checklist to ensure you don't miss anything.

• [ ] Log into your Performance Golf account and find your membership number
• [ ] Check your original confirmation email for your contract notice period and payment terms
• [ ] Decide on your cancellation method (email is recommended for fastest processing)
• [ ] Compose your cancellation request with your full name, membership number, and email address
• [ ] Include a clear effective date for cancellation (typically 30 days from today)
• [ ] Send the cancellation and save a copy in a dedicated folder
• [ ] Note the date and time of your request
• [ ] Wait for written confirmation within 2-5 business days
• [ ] Check your account access on the effective cancellation date
• [ ] Monitor your bank account-refunds typically arrive within 14 days
• [ ] Keep all cancellation correspondence for 12 months as proof

What to keep and what to bin after cancellation

Retaining the right paperwork protects you if disputes arise.

Keep indefinitely: Your cancellation confirmation email, any reference numbers provided, refund receipts, and your original membership agreement. These prove you cancelled on a specific date and what you were promised.

Keep for 12 months: All payment confirmations, billing statements, and correspondence with Performance Golf. If a refund goes missing or they try to bill you again, you'll need these to prove your case to your bank or the FCA.

You can bin: Marketing emails, promotional offers, and unused booking confirmations once your account is fully closed and your refund has cleared.

Comparing performance golf to alternatives

If you're leaving Performance Golf, these alternatives offer similar golf access flexibility:

Stopee can help you navigate cancellation for any of these services too. Many follow similar procedures to Performance Golf, and we've guided thousands of UK consumers through every type of membership exit.

Escalating complaints if performance golf refuses to cancel

In rare cases, a company refuses to honour a cancellation request or disputes a refund. You have formal channels to escalate.

Step 1: written complaint to performance golf

Send a formal complaint letter to support@performancegolf.com and request their formal complaints procedure. Under UK consumer law, they must respond within 8 weeks. Include the facts (dates, amounts, what you've requested) and what outcome you're seeking (refund, cancellation, or both).

Step 2: FCA escalation

If Performance Golf fails to respond or rejects your complaint, you can escalate to the Financial Conduct Authority (FCA). The FCA regulates consumer credit and complaint handling. You can lodge a complaint free of charge at: www.fca.org.uk/consumers

Step 3: citizens advice

Citizens Advice helps UK consumers resolve disputes with companies. They can advise on your rights and sometimes mediate on your behalf. Visit: www.citizensadvice.org.uk

Key takeaways on cancelling performance golf

Cancelling Performance Golf is straightforward when you follow the right steps. Here's what matters most:

You have legal rights. The Consumer Rights Act 2015 protects you. Within 14 days of signing up, you can cancel for any reason and receive a full refund. After 14 days, your rights depend on your contract terms, but you can still cancel with proper notice.

Choose email cancellation. It creates a clear record and typically processes fastest. Always request written confirmation from Performance Golf.

Know your notice period. Most Performance Golf memberships require 30 days' written notice. Sending your request today means your cancellation takes effect 30 days from now, not immediately.

Track your refund. Refunds arrive within 14 days of your effective cancellation date. If you don't see it within that timeframe, contact your bank and follow up with Performance Golf.

Keep all documents. Cancellation confirmations, reference numbers, and payment statements protect you if disputes arise later.

Stopee has helped thousands of UK consumers cancel subscriptions painlessly. We understand the frustration when companies make cancellation hard, and we believe you deserve clarity, fairness, and your money back without unnecessary hassle. Whether you're leaving Performance Golf today or exploring your options, Stopee is here to guide you through every step with clear, empowering advice.

Performance golf contact details and cancellation address

Use these contact details to submit your cancellation request:

Email: support@performancegolf.com

Telephone: 1-800-523-5760 (Monday to Friday, 9:00am to 5:00pm EST)

Postal address: Contact support@performancegolf.com to request the current registered address for postal cancellations. Always send postal cancellations by Royal Mail Special Delivery and keep the receipt as proof of posting.

Account information to include: Your full name, membership number, account email address, and the date you wish your cancellation to take effect.

Stopee recommends sending your cancellation request early in the week (Monday to Wednesday) to ensure prompt processing. If you encounter difficulties, Stopee is available to advise you on your consumer rights and help you escalate your case to the relevant UK authority.