Manage Performance Golf

How to cancel your performance golf subscription and reclaim your money

What is performance golf and why you might want to cancel

Performance Golf is a US-based golf instruction and training platform that sells digital coaching programmes, membership subscriptions and equipment through a mobile app and web portal. The company offers tiered memberships such as the Scratch Club and Champions Pass, alongside one-off purchases and trial memberships that often convert to recurring charges. If you have signed up for a Performance Golf subscription in Ireland, you are protected by strong consumer rights - and Stopee is here to help you understand exactly how to cancel without friction or surprise fees.

Many Irish customers report signing up for what they believed was a free or trial membership, only to discover unexpected recurring charges appearing on their payment card weeks later. Others find the cancellation process deliberately obscured within the app or account dashboard. Understanding your legal rights and following the correct cancellation method - registered post is the safest approach - puts you in control and creates a documented record if a dispute arises.

Performance golf subscription plans and pricing

Performance Golf operates multiple membership tiers and in-app purchases across different price points. The table below shows typical subscription options and their billing frequencies so you can calculate what you are currently paying and decide whether the service remains worth your investment.

Key reasons irish customers cancel performance golf

Stopee consumer advocates have tracked common cancellation triggers reported by Irish subscribers. Understanding whether your reason aligns with a refund opportunity helps you plan your next steps.

• Unexpected recurring charges: The most frequently reported issue. You signed up for a trial or one-off purchase and were charged monthly without clear consent or reminder.
• Poor instruction quality or lack of improvement: The coaching or training content did not match your skill level or goals.
• App functionality problems: Technical issues, crashes or poor user experience make the app unusable.
• Cost versus value: Monthly fees (€45 and upwards) no longer justify the benefit, especially if you have joined a local club or found cheaper alternatives.
• Trial conversion trap: You were enrolled in a free or discounted trial that automatically converted to a paid plan at the end.

Your consumer rights in ireland when cancelling performance golf

Irish law gives you powerful protections when cancelling a subscription, and Stopee wants you to use them strategically.

The consumer rights act 2022 and distance-selling rules

Ireland's Consumer Rights Act 2022 implements the EU Consumer Rights Directive. This legislation gives you a 14-day cooling-off period from the date you purchase a subscription or digital service, during which you can cancel and request a full refund without penalty - provided the service has not yet been delivered. For digital content like coaching videos or live training, the rules are stricter: once you have accessed the content, your right to cancel is limited unless the provider breached their legal obligations (such as failing to obtain clear, informed consent before charging you).

Pro tip: If you were enrolled in a trial membership that converted to a paid plan without your explicit, informed consent, the company likely breached distance-selling rules. Document the exact date the first charge appeared and gather all marketing emails or screenshots showing trial terms. This is your strongest refund lever and Stopee advises you to lead with this in any formal complaint.

Unexpected or recurring charges as a legal route to refund

If Performance Golf charged your card without your clear, prior consent to a recurring subscription, you have grounds for a chargeback under Irish payment protection rules. Banks and payment providers in Ireland are required to reverse unauthorized or claimed unauthorized transactions within a defined timeframe. This is separate from the 14-day cooling-off right and applies even if you have used the service.

• Contact your bank or card issuer in writing and claim the charge was unauthorized or made without your informed consent.
• Provide all evidence: screenshots of the checkout process, emails showing trial terms, billing statements and any customer service correspondence.
• Your bank will investigate and, if they agree, will reverse the charge and may block future charges from that merchant.

How to cancel your performance golf subscription step by step

Stopee recommends the in-app cancellation method first (it is fastest), followed by registered post if the app method fails or does not generate a cancellation confirmation.

Method 1: cancel via the performance golf web account dashboard

This is the quickest route if you have access to your account and the dashboard is functioning correctly.

1. Visit https://members.performancegolf.com/ and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password?" link and reset it via the email confirmation sent to your registered inbox.
2. Look for your account menu in the upper-right corner (typically a drop-down arrow or profile icon) and click it.
   • Select "User Preferences" or "Account Settings" from the menu.
3. Scroll to or search for "Subscription Settings" - this is usually listed in the top-right section of the preferences page.
   • If you cannot locate it, try the left-hand sidebar menu under "Billing" or "Memberships".
4. Click "Manage Subscription" to view your active plans.
   • If you have multiple subscriptions (e.g., Scratch Club + Champions Pass), you will see all of them listed separately.
5. Select the subscription you wish to cancel and click "Cancel Subscription".
   • The system may ask why you are cancelling. Select the most accurate reason (unexpected charge, cost, quality, etc.) - this feeds back to the company's customer retention team and helps identify service gaps.
6. Follow the on-screen prompts to confirm the cancellation.
   • The company may offer a discount or trial extension to retain you. You can ignore these and proceed to cancel.
7. Screenshot or save the cancellation confirmation page - this is your proof of cancellation. Forward the screenshot to your registered email address as a backup.
   • Performance Golf should send you a cancellation confirmation email within 24 hours. If you do not receive one, escalate via registered post (see Method 2 below).

Method 2: cancel via registered post (safest for dispute resolution)

If the web dashboard is inaccessible, you wish to create a legally documented record, or the company has not honoured a previous cancellation, registered post is the most defensible approach. Stopee strongly recommends this method if you are pursuing a refund for unexpected charges or unauthorized enrollment.

1. Prepare a cancellation letter containing the following information:
   • Your full name and registered email address with Performance Golf.
   • Your account number or subscription ID (found on a receipt or billing statement).
   • The exact name of each subscription you wish to cancel (e.g., "Scratch Club monthly" or "Champions Pass annual").
   • The date you wish the cancellation to take effect (use "immediately" or specify the next billing date).
   • A brief statement: "I hereby request cancellation of my subscription(s) effective immediately. Please confirm receipt and cancellation in writing within 10 business days."
   • If claiming a refund, add: "I request a full refund of all charges made without my informed consent. [Insert specific dates and amounts here.]"
2. Sign and date the letter, then photocopy it for your records.
   • Keep the photocopy in a safe place alongside receipts and billing statements.
3. Send the letter by registered post to Performance Golf's registered office. Warning: The company's US address may be the only public contact point; if so, send it there with a request for acknowledgement. Alternatively, contact Irish consumer authorities (see below) to obtain the correct address if the company operates an Irish subsidiary or EU representative.
   • Use An Post's "Registered Post" or "Special Delivery" service, which provides tracking and proof of delivery. Cost is typically €5-€8.
4. Keep the An Post receipt showing the tracking number and delivery confirmation - this is your evidence of timely notice.
   • Performance Golf must acknowledge receipt and confirm cancellation within 10 business days under Irish consumer rules.
5. If the company does not reply within 10 business days or denies your refund claim, escalate to the Consumer Rights Commission or your bank for a chargeback (see Rights section above).

Method 3: cancel via email (weakest evidence, use only if dashboard fails)

Email cancellation creates less robust proof than registered post, but is better than no documented attempt.

1. Locate the company's customer support email address - usually support@performancegolf.com or help@performancegolf.com. Check your account dashboard or past emails for the official contact address.
2. Write a clear cancellation email with the same information as the registered post letter (name, account ID, subscription names, cancellation date, refund request if applicable).
3. Send the email and request a written confirmation of cancellation within 5 business days.
4. Warning: Email is easy for the company to ignore or lose. If you do not receive a reply within 5 business days, immediately follow up with registered post (Method 2) or contact your bank for a chargeback.
5. Forward your email and any reply to your personal email address and save as a PDF for your records.

When and how to request a refund after cancelling

Cancelling your subscription does not automatically trigger a refund - you must request one separately and within the legal window, and Stopee advises you to act fast.

The 14-day cooling-off window

If you purchased your Performance Golf subscription within the last 14 calendar days and have not downloaded or accessed the content (or only minimally), you can request a full refund under the Consumer Rights Act 2022.

• Count from the date you first made the purchase, not from the date the subscription was activated.
• Send your refund request in writing (email or registered post) stating clearly: "I am exercising my right to cancel and receive a full refund within 14 days of purchase, as protected under the Consumer Rights Act 2022. Please refund [amount] within 10 business days."
• Include your account ID, the transaction date and the amount charged.

Refunds for unauthorized or misleading charges

If you were charged without clear consent or the company misled you about trial-to-paid conversion, you can request a refund regardless of how long ago the charge occurred. Stopee has helped thousands of consumers cancel and recover funds in these cases.

• Gather all evidence: checkout screenshots, emails showing trial terms (or lack thereof), billing statements and any customer service exchanges.
• Send a formal refund request citing the specific breach (e.g., "I was enrolled in a trial membership that converted to a monthly charge without my prior, informed consent, in breach of distance-selling rules").
• Request a refund of all charges made under that unauthorized enrollment, not just the most recent month.
• Allow 10 business days for the company to respond. If they refuse, escalate to your bank for a chargeback.

Chargeback as your final lever if the company refuses

If Performance Golf refuses your cancellation or refund request, your bank is your ally.

• Contact your bank in writing and explain that you authorized only a one-off purchase or trial, not a recurring charge, and the company has refused to refund or cancel.
• Provide all documentation: copies of your cancellation request(s), refund request(s), the company's refusal emails, and billing statements.
• Your bank has up to 120 days to investigate and will likely reverse the charge if your evidence is clear.
• Once a chargeback is filed, inform the company in writing that a dispute has been raised with your bank. This often accelerates their willingness to settle.

What happens after you cancel performance golf

Cancellation does not happen instantly, and you may experience confusion about what to expect - Stopee is here to walk you through it.

Your subscription access and final charges

After you submit your cancellation request, Performance Golf will honour your request according to the timing you specified. If you requested immediate cancellation, you should lose access to premium content within 24 hours. If you allowed the subscription to run until the next billing date, you will retain access until that date and will not be charged again.

• Log back into your account within 48 hours of cancellation to confirm your subscription is marked as "Cancelled" or "Inactive".
• If the subscription still shows as active, take a screenshot and contact support in writing to request immediate deactivation.
• Do not assume silence means the subscription was cancelled - always verify.

Refund processing timelines

If Performance Golf approves your refund, they must process it within 10 business days under Irish consumer law. The refund will be credited back to your original payment method (debit card, credit card or digital wallet).

• Expect an additional 3-5 business days for your bank to process and display the refund in your account.
• If more than 15 business days have passed since approval and you have not seen the refund, contact your bank to trace it.

Common mistakes to avoid when cancelling performance golf

Cancellation can feel stressful, especially if you feel you have been charged unfairly - Stopee has seen these pitfalls before and wants to help you sidestep them.

Mistake 1: cancelling only within the app without written confirmation

The app cancellation process is convenient but leaves no paper trail. If the company claims they never received your request, you have no proof. Always take a screenshot of the final confirmation page and send a follow-up email or registered post restating your cancellation within 48 hours.

Mistake 2: not distinguishing between cancellation and refund

Cancelling your subscription stops future charges. Requesting a refund recovers money already charged. These are two separate actions. Do not assume cancellation includes a refund - you must ask for it explicitly and within the appropriate legal window.

Mistake 3: trusting verbal promises from customer support

If a customer service representative tells you "Do not worry, we will process a refund" or "Your subscription is cancelled," that is not legally binding unless confirmed in writing within days. Always follow up with a written refund request citing what the agent promised.

Mistake 4: allowing yourself to be upsold or re-enrolled

During the cancellation process, Performance Golf may offer discounts, free months or other incentives to keep you. Do not be swayed. If you have decided to cancel, proceed. You can always re-subscribe later if you change your mind, but once you accept an offer, your cancellation window may reset.

Mistake 5: not checking your bank statement for months after cancellation

Some companies continue to charge even after you cancel, banking on you not noticing. Set a phone reminder to check your bank statement two weeks after cancellation and confirm no charges have appeared. If a charge does appear, immediately contact your bank to dispute it.

Checklist for cancelling your performance golf subscription safely

Use this checklist to ensure you have covered all steps and created sufficient evidence for any future dispute.

Customer reviews and reported issues with performance golf cancellation

Real experiences from Irish and international customers reveal patterns that help you anticipate friction and know when to escalate - Stopee has compiled these insights to protect you.

What customers report working well

• Web dashboard cancellation is fast (within 24 hours) for customers who can locate the Subscription Settings menu easily.
• Some customers receive refunds within 10 business days if they cite the 14-day cooling-off right and have minimal content access.
• Customer support representatives occasionally honour refund requests if presented with clear evidence of trial-to-paid conversion without consent.

What customers report failing or causing delays

• The "trial to paid" trap dominates complaints: Customers sign up for a free or discounted trial and are converted to monthly billing on day 31 or at the trial end date, often without a prominent reminder email or in-app notification.
• The web dashboard cancellation method fails for some users (page not loading, menu items missing), forcing them to contact support via email, which is slow.
• Customer support replies can take 5-10 business days, and initial responses often deny refunds or claim the customer "agreed to the terms" without addressing specific consent failures.
• Several customers report that cancelling via the dashboard did not actually stop future charges, necessitating a bank chargeback to recover funds.
• Refund disputes often escalate to chargebacks because the company refuses to refund charges made outside the 14-day window, even for unauthorized recurring enrollment.

Your escalation options if performance golf refuses to cancel or refund

If the company ignores your cancellation or refund request, Stopee recommends following this escalation ladder.

Step 1: formal written complaint (registered post)

Send a strongly worded, factual letter citing the specific consumer law breach and demanding cancellation and refund within 10 business days. Include all evidence (screenshots, emails, billing statements). Companies often respond faster to registered post because it demonstrates you are serious and creating a legal record.

Step 2: escalate to the consumer rights commission

Ireland's Consumer Rights Commission (part of the Competition and Consumer Protection Commission, CCPC) handles complaints about unfair commercial practices and breaches of consumer law. You can file a complaint online at www.ccpc.ie or call them on 0818 814 914. They can issue guidance to the company and, in egregious cases, take enforcement action. This is free and places external pressure on Performance Golf to comply.

Step 3: chargeback with your bank

If Performance Golf refuses to refund unauthorized charges, contact your bank or card issuer and request a chargeback for "unauthorized transaction" or "goods/services not as described." Your bank will open an investigation, and the company will have 10 business days to respond. If they cannot prove you authorized the recurring charge, your bank will reverse it. Most banks also temporarily block future charges from that merchant while the dispute is open.

Step 4: ombudsman for financial services (if appropriate)

If your bank refuses to process your chargeback or you believe they have treated you unfairly, you can complain to the Ombudsman for Financial Services (Financial Ombudsman, also part of the CCPC). This is independent and free.

Should you cancel your performance golf subscription? a balanced view

Before you cancel, consider whether the service still offers value and whether you are simply experiencing temporary frustration.

Strong reasons to cancel

• You were enrolled in a recurring subscription without clear consent and do not wish to opt in.
• Monthly cost (€45-€599 depending on plan) is no longer affordable or justifiable given your golfing needs.
• You have reached a plateau in your training and are not seeing improvement after 6+ months of use.
• You have joined a local golf club with coaching included or found cheaper alternatives online.
• The app is unreliable, crashes frequently or lacks key features you need.

Reasons to pause before cancelling

• You have only used the service for 1-2 months and may not have allowed enough time for results to show.
• You are cancelling out of frustration over a single billing issue; consider requesting a refund for that charge and continuing the subscription instead.
• The app offers content you enjoy but you are trying to save money; consider downgrading to an annual plan (often discounted) or a lower tier instead of cancelling entirely.

Contact details and next steps for cancelling performance golf

Use this information to reach Performance Golf's customer service team and begin your cancellation process. Stopee also recommends keeping records of all communication for your own protection.

Performance golf customer support contact information

• Web portal: https://members.performancegolf.com/ (primary method for cancellation).
• Email support: Likely support@performancegolf.com or help@performancegolf.com (verify in your account dashboard or recent support emails).
• Registered office: Performance Golf is US-based; check your account settings or invoice for the official mailing address. If a specific EU or Irish address is not listed, use the US address and allow extra postal time.

Irish consumer authority contacts

• Competition and Consumer Protection Commission (CCPC): www.ccpc.ie | 0818 814 914 | File complaints for unfair trading, misleading charges or breaches of consumer law.
• Financial Ombudsman (for payment disputes): www.financialombudsman.ie | Free service if your bank refuses to help.

Your bank or card issuer

If Performance Golf refuses to cancel or refund, contact your bank in writing and request a chargeback for unauthorized recurring charges. You do not need the company's permission to dispute a charge if you can demonstrate you did not authorize it.

Final summary: take control of your performance golf cancellation

Cancelling a golf training subscription can feel intimidating, especially if you have been charged unexpectedly - but Irish consumer law is firmly on your side. By following the step-by-step methods in this guide, creating a written record of your cancellation and refund requests, and understanding your rights under the Consumer Rights Act 2022, you move from feeling trapped to feeling empowered.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds by arming them with knowledge, legal leverage and confidence. Start with the web dashboard cancellation if possible, but do not hesitate to escalate to registered post or your bank if the company ignores you. Document every step, stay calm and persistent, and remember: your money is yours, and you have the right to cancel at any time. Stopee is here to support you through every step of the process.