Manage Performance Golf

How to cancel performance golf and stop recurring charges in the philippines

What is performance golf and why you might want to cancel

Performance Golf is a golf training subscription that delivers coaching content, swing analysis, and fitness routines to members, all accessible through their platform. You pay either ₱833.33 per month or ₱10,000.00 per year for membership access to exclusive PGA-backed instruction and video training, not physical golf equipment or one-time lessons.

The critical detail many members miss: this is a recurring subscription. Your membership renews automatically at the end of each billing cycle unless you actively cancel it yourself. That means if you forget to cancel before your next renewal date, your card charges again under identical terms, and the cycle repeats.

How the service actually works

When you join Performance Golf, you gain access to a member-only community capped at 100 active members, paired with coaching-style video content and swing analysis tools. You are not buying golf clubs or physical products; you are buying streaming access to training material and an exclusive membership badge.

Billing happens automatically. If you signed up via the web, charges hit your payment method on the same date each month or year. If you subscribed through Apple App Store or Google Play, your subscription renews through their billing systems instead, and cancelling the app alone does not stop those charges. Many users discover this the hard way when they try to cancel in the app but charges keep coming.

Availability in the philippines and customer support reality

Performance Golf operates from the United States, and support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. For you in the Philippines, that typically means late evening or very early morning contact windows, creating real friction when you need help quickly.

The company does not offer Philippine-specific customer support, local language support, or GCash or Maya payment integration. All billing is in Philippine pesos on the pricing page, but support communication happens only in English through email (support@performancegolf.com) or their US phone line (1-800-523-5760). Time zone delays are common, and response times can stretch several days.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices, deceptive advertising, and failure to honour cancellation requests. If Performance Golf continues charging you after you cancel, or if they make cancellation deliberately difficult, you have legal standing to dispute those charges and file a complaint with the Department of Trade and Industry (DTI).

What the law says about recurring subscriptions

Under RA 7394, any company that bills you repeatedly must provide clear disclosure of all charges, renewal terms, and how to cancel. Performance Golf must make cancellation as easy as signup. If their process is vague, buried in menus, or slow to process, that violates your rights as a consumer.

Additionally, you have the right to dispute unauthorised charges on your credit card or debit card. If you cancel and Performance Golf bills you anyway, you can file a chargeback with your bank or card issuer, and you can simultaneously file a complaint with the DTI. Document everything: cancellation confirmation emails, screenshots of your account, and copies of charges that occurred after cancellation.

What to do if the company refuses to cancel or keeps billing

Save all proof of your cancellation attempt: confirmation emails, screenshots showing you requested cancellation, and copies of charges that post after that date. Contact the DTI Consumer Protection Group (1-885-SAFE DTI or file online at www.dti.gov.ph). File a formal complaint naming Performance Golf and attaching your evidence.

You can also dispute the charge directly with your bank within 60 days of the transaction. Inform your bank that you cancelled the subscription and were billed anyway, providing your cancellation confirmation and the timeline. Many banks reverse these charges quickly when the merchant fails to honour cancellation requests.

How to cancel performance golf step by step

Your exact cancellation process depends on where you originally signed up: directly on Performance Golf's website, through Apple App Store, or through Google Play.

Cancel via your performance golf account on the web

This is the fastest and most reliable method if you subscribed directly on their website.

1. Visit the Performance Golf website and log in with your email and password
   • If you forgot your password, click "Forgot Password" and follow the reset email
2. Navigate to your account settings, usually found under "My Account" or a profile icon in the top right
   • Some websites hide this under a hamburger menu (three horizontal lines) on mobile
3. Look for "Subscription", "Billing", or "Membership" section
   • On some platforms this appears as "Active Subscriptions" or "My Plan"
4. Click the option to manage or change your subscription
   • You may see buttons like "Pause", "Downgrade", or "Cancel Subscription"
5. Select "Cancel Subscription" and note any reason they ask you to provide
   • Provide honest feedback if prompted; it does not affect your cancellation
6. Confirm the cancellation in the final popup or on a confirmation page
   • Screenshot this confirmation page immediately
7. Check your email for a cancellation confirmation from support@performancegolf.com within 24 hours
   • If you do not receive an email within 24 hours, email support directly with your account details and state you cancelled on [date]

Pro tip: Cancel at least 5 business days before your next billing date to ensure the charge does not process. Performance Golf may take 1-2 business days to fully deactivate your account.

Cancel a subscription linked to apple app store

If you subscribed through Apple on an iPhone, iPad, or Mac, you must cancel through Apple's system, not inside the Performance Golf app.

1. Open the Settings app on your iPhone or iPad
   • On Mac, open System Preferences or System Settings
2. Tap your name at the top (Apple ID profile)
   • On older iOS versions, this may say "iTunesand App Store"
3. Select "Subscriptions"
   • You will see a list of all active subscriptions
4. Find "Performance Golf" in the list and tap it
   • If you do not see it, scroll down; inactive subscriptions sometimes appear below active ones
5. Tap "Cancel Subscription" at the bottom of the screen
   • Apple will show you the cancellation date and offer a reason prompt
6. Confirm the cancellation
   • You will see a message: "Subscription cancelled"
7. Screenshot the confirmation screen for your records

Warning: Deleting the Performance Golf app does not cancel your subscription. Your subscription will renew on schedule unless you cancel through the Apple Subscriptions menu.

Cancel a subscription linked to google play

If you subscribed through Google Play on an Android phone, you cancel through Google Play, not inside the app.

1. Open the Google Play Store app on your Android phone
   • Look for the colourful triangle icon
2. Tap the profile icon in the top right corner
   • It usually looks like a circle with your initial or profile picture
3. Select "Manage subscriptions"
   • You will see all active subscriptions tied to your Google account
4. Tap "Performance Golf" from the list
   • If you see multiple subscriptions, make sure you select the correct one
5. Tap "Cancel subscription"
   • Google will ask you to select a cancellation reason
6. Follow the final confirmation prompt and tap "Cancel" again
   • You will see "Subscription cancelled"
7. Save a screenshot of the confirmation for your records

Pro tip: If you cannot find Performance Golf in your subscriptions list, search your email for confirmation emails from Google. The subscription name in the app might differ slightly from the name Google Play uses (for example, "Performance Golf Training" vs. "Performance Golf").

Cancel via email (backup method)

If the web portal is not working or you want written proof of cancellation, contact Performance Golf directly by email.

1. Send an email to support@performancegolf.com with the subject line "Subscription Cancellation Request"
   • Write clearly: "I request immediate cancellation of my Performance Golf membership effective today"
2. Include your full name, registered email address, and account number (if you have it)
   • Mention your current billing date or the date of your last charge
3. Request written confirmation of cancellation
   • Write: "Please reply with written confirmation that my subscription has been cancelled and no further charges will occur"
4. Send the email and save a copy for yourself
   • Use a Gmail account or Yahoo account that automatically archives sent emails
5. Expect a reply within 2-3 business days (sometimes longer due to time zones)
   • If you do not hear back within 72 hours, send a follow-up email
6. Keep the confirmation email in a dedicated folder for your records

Warning: Email cancellation can be slower than web cancellation. Confirm that your account is actually deactivated by attempting to log in 24 hours after receiving confirmation. If you can still access your account, the cancellation may not have processed fully.

Refunds and what happens after you cancel

Performance Golf typically does not offer refunds for the current billing period once you cancel. Your access usually remains active until the end of your paid cycle, then terminates on the renewal date.

Refund eligibility and how to request one

If you subscribed less than 14 days ago and have not used the service substantially, you may qualify for a refund under consumer protection rules. Request a refund from support@performancegolf.com, stating your purchase date and reason, and asking for a full refund within 7 days.

Performance Golf is not required to refund unused months, but they may issue a courtesy refund for genuine hardship cases. Your odds improve if you cancelled within 7-10 days of signup or if you can show a billing error on their part.

What happens to your account and training history

After cancellation, your access to coaching videos, swing analysis tools, and member forums ends on your final billing date. The sources provided do not confirm how long Performance Golf retains your training history, swing videos, or account data after cancellation.

Before you cancel, download or screenshot any training plans, coaching notes, or analysis reports you want to keep. You cannot recover these after your membership terminates.

Watch for hidden charges and renewal attempts

Monitor your bank or card statement for 60 days after cancellation. Occasionally, payment processors or merchants submit charges after the cancellation date due to billing delays. If you see a charge from Performance Golf after your cancellation date, contact your bank immediately and reference your cancellation confirmation email.

Log into your Performance Golf account 7 days after cancellation to confirm your subscription no longer shows as "active". If it still appears active, email support again with your previous cancellation confirmation and ask for urgent escalation.

Performance golf pricing and membership options

Understanding your pricing tier helps you decide whether the service is worth the cost and what you will lose when you cancel.

Common mistakes people make when cancelling performance golf

Cancellation confusion is frustrating, and many subscribers stumble on easily avoidable errors. Here are the traps to sidestep.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error. You delete the Performance Golf app from your phone, assume you are done, and then charges show up weeks later. The app and the subscription are separate. Deleting one does not touch the other.

Always cancel the subscription first (through the web portal, Apple, or Google Play), then delete the app if you want to. Verify cancellation by checking your account or email confirmation before you delete anything.

Mistake 2: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, the system may still process your renewal charge before the cancellation takes effect. Cancel at least 5-7 business days before your renewal date to avoid a surprise charge.

Check your confirmation email for the exact date your access ends. If it shows a date after your next billing cycle, email support immediately and ask them to backdate your cancellation or refund the erroneous charge.

Mistake 3: not saving cancellation confirmation

You click "cancel", see a confirmation screen, and then close the browser. Two weeks later, you are charged again. Without a screenshot or confirmation email, you have no proof you cancelled, making disputes with your bank much harder.

Screenshot the final cancellation confirmation page. Save the confirmation email when it arrives. Stopee recommends storing both in a dedicated folder on your phone or computer labelled "Service Cancellations" so you have evidence if anything goes wrong later.

Mistake 4: not checking which billing platform you used

You subscribed on your phone, assume you can cancel on the web, and waste days trying. If you joined via Apple or Google, you must cancel through those platforms. Cancelling on the website will not work because Performance Golf does not control your billing; Apple or Google does.

Before you cancel, check your original confirmation email. It will state whether your subscription is managed by Apple, Google, or Performance Golf directly. That tells you exactly where to go to cancel.

Mistake 5: ignoring time zone issues with support

You email support at 10 PM your time expecting help tomorrow morning. They are in Florida EST and do not work until 9 AM their time, which is very late evening your time. Support takes 2-3 business days to reply, and you miss your cancellation window by accident.

Cancel through the web portal or app whenever possible; do not rely on email support unless you have a real problem. If you must email, do it early in your week (Tuesday or Wednesday) and state a specific deadline: "I need confirmation by [date] to avoid a charge on [billing date]."

Checklist: before and after you cancel

Use this checklist to stay organised and avoid cancellation regrets.

Shipping addresses and contact information for disputes

If you need to escalate a cancellation dispute or file a formal complaint, use these addresses. For routine cancellation, you do not need to send anything by mail; the steps above cover 99 per cent of cases.

Performance golf customer service contact

Email: support@performancegolf.com

Phone: 1-800-523-5760 (US EST Monday-Friday, 9:00 AM-5:00 PM)

Mailing address (cancellation disputes)

Performance Golf
Customer Care Office
Florida
USA

For physical product returns or complex disputes, additional documentation may be required to Corporate Disk Company in Illinois, but Performance Golf typically handles subscription matters through email and phone first.

Escalation to philippine authorities

If Performance Golf ignores your cancellation request or continues billing after you cancel, file a complaint with the Department of Trade and Industry (DTI).

DTI Consumer Protection Group
Phone: 1-885-SAFE DTI (1-885-7233-384)
Website: www.dti.gov.ph
Online complaint form: Available on DTI website under "Consumer Assistance"

Provide the DTI with copies of your cancellation confirmation, emails to support@performancegolf.com, and screenshots of charges that occurred after cancellation. Include your contact details and a clear timeline of events.

Should you keep or cancel performance golf

A quick framework to help you decide whether cancellation is the right move.

Reasons to keep your subscription

Keep Performance Golf if you are actively using the coaching videos and swing analysis tools, you have clear golf improvement goals tied to specific timelines, and the monthly or annual cost fits your training budget without strain. The exclusive member community and PGA-backed instruction have genuine value if you commit to the program.

Keep it if you are less than 30 days in and still evaluating whether the content matches your learning style. Give yourself a full month before deciding.

Reasons to cancel

Cancel if you signed up on impulse and have not watched more than one or two videos. Cancel if the content is too basic or too advanced for your skill level. Cancel if you cannot access training during your time zone (late night or very early morning sessions are brutal for consistency).

Cancel if ₱833.33 per month or ₱10,000.00 per year creates financial strain. No golf training programme is worth hardship. Cancel if you have been billed multiple times without using the service, or if support responses are too slow to matter.

If you are on the fence

Pause your subscription if Performance Golf offers that option (some subscriptions do; check your account settings). If pause is not available, cancel and rejoin later when you are ready. Stopee recommends cancelling if you have any doubt; you can always subscribe again in a week or two without penalty.

Why stopee is here to help you cancel

Cancellation confusion thrives in silence. Thousands of Filipinos stay subscribed to services they do not use because the process feels impossible, or they lose track of charging dates and assume the company will take care of it. Stopee exists to change that.

At Stopee, we break down every cancellation process into clear, numbered steps. We flag the traps. We show you your rights under Philippine law. We tell you where to escalate if a company ignores your request. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and take back control of their billing.

Your money is yours. Your time is yours. Stopee makes sure no subscription company forgets that.