Manage Deseret Bookshelf

How to cancel deseret bookshelf and reclaim your money in new zealand

What is deseret bookshelf and why you might want to cancel

Deseret Bookshelf, also known as Bookshelf+, is a subscription streaming service that gives you unlimited access to thousands of audiobooks and eBooks, with a strong focus on Latter-day Saint and faith-based content. The service lets you stream titles online or download them for offline listening and reading while your subscription remains active.

You might be considering cancellation for several reasons: the subscription no longer fits your reading habits, you found alternative services that suit you better, or the foreign exchange charges from US dollar billing are eating into your New Zealand budget. Whatever your reason, Stopee is here to walk you through the process step by step, ensuring you avoid common traps and protect your rights as a New Zealand consumer.

Key features of bookshelf+

The service provides unlimited access to a library of over 4,000 audiobook and eBook titles. If you hold a Platinum Rewards membership with Deseret Book, you unlock discounted subscription rates. All subscriptions are managed directly through DeseretBook.com rather than via Apple App Store or Google Play, which means you cannot cancel through those platforms even if you subscribed there initially.

Why cancellation matters for your budget

Deseret Bookshelf charges you in US dollars, even if you live in New Zealand. Your bank will apply foreign exchange conversion fees on top of the subscription cost, which can add 3-5% extra to each billing cycle. If you are no longer using the service actively, those charges accumulate quickly. Stopee helps you understand exactly when and how to cancel to stop unnecessary spending and protect your consumer rights under New Zealand law.

Your consumer rights when cancelling in new zealand

New Zealand law protects you when cancelling subscriptions and requesting refunds, regardless of where the company is based.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service if the service supplied does not match what was advertised or if the service is faulty. This applies even though Deseret Book is a US company-if you are in New Zealand and the service fails to deliver what you paid for, you can request a refund. For example, if you cannot access your downloaded content after cancelling, or if the service experiences persistent technical failures, you have grounds to dispute the charge.

Deseret Book's standard terms state that subscriptions are non-refundable; however, the Consumer Guarantees Act overrides unfair contract terms that contradict New Zealand consumer protections. You are not bound by a "no refund" clause if the service breached its core promise to you.

14-day cooling-off period

Deseret Book includes a 14-day grace period after your initial billing. Within those 14 days, you can request a full refund by contacting their support team-no questions asked. This is your window of opportunity if you signed up on impulse or changed your mind immediately. After 14 days, refunds are at Deseret Book's sole discretion, but your Consumer Guarantees Act rights still apply if the service is faulty or misrepresented.

Escalation with regulatory bodies

If Deseret Book refuses to honour your rights or ignores your cancellation request, you can escalate to the Commerce Commission (comcom.govt.nz) or your local Citizens Advice Bureau. Stopee recommends keeping all email correspondence, screenshots of your account, and billing records in case you need to prove your case later.

How to cancel deseret bookshelf step by step

Cancelling Deseret Bookshelf is straightforward if you follow the correct process on the official website.

Cancelling via DeseretBook.com

You must cancel directly on the Deseret Book website. Deleting the mobile app or stopping app store payments will not cancel your subscription-your account will continue to renew and charge you. Here is the exact process:

1. Go to DeseretBook.com and sign in with your email and password.
2. Locate and click "My Account" in the top navigation menu or your account profile icon.
3. Select "My Subscriptions" from the dropdown or account settings page.
4. Find your active Bookshelf+ subscription in the list and click on "Subscription Details" or a similar "Manage" button.
5. Look for the "Cancel Subscription" button and click it.
   • You may see a retention offer (a discount to keep the service). Decline this if you are certain you want to cancel.
   • Read any final confirmation text to ensure you understand the cancellation terms.
6. Confirm the cancellation by clicking the final confirmation button or entering your password again if prompted.
7. Wait for the on-screen confirmation message and then check your email for a cancellation confirmation email from Deseret Book.
8. Pro tip: Screenshot the confirmation page and the confirmation email. Save these for your records in case you need to dispute a charge later or prove the cancellation date to Stopee or a consumer authority.

Important: you cannot cancel via app stores

If you originally subscribed through the Apple App Store or Google Play, you might think you can cancel there. You cannot. Deseret Bookshelf is managed only on DeseretBook.com. Uninstalling the app or disabling app store billing on your device will have no effect on your Bookshelf+ subscription-it will continue to renew and charge your payment method at the scheduled date.

Warning: Many New Zealand users waste weeks trying to cancel through Apple or Google settings. This is the single most common mistake Stopee sees in cancellation requests. You must use the Deseret Book website.

What happens after you cancel your deseret bookshelf subscription

Cancelling does not mean you lose access immediately-understanding the timeline protects you from unexpected disruptions and clarifies what you can still do.

Access continues until your billing period ends

When you cancel, your access to Bookshelf+ remains active until the end of your current paid billing period. If you paid for a monthly subscription on the 15th and cancel on the 20th, you keep full access until the end of that month. If you paid for an annual subscription, you retain access until the annual renewal date-which could be many months away.

This grace period is valuable: you can finish reading or listening to books you have started, and you are not penalised for cancelling mid-cycle.

What happens to your downloaded content

Downloaded Bookshelf+ titles are tied to your active subscription license. Once your subscription ends, these downloaded files may no longer open or play, depending on how the DRM (digital rights management) system is configured. The books you purchased separately through Deseret Book remain yours, but subscription content does not.

Pro tip: Before your access ends, take screenshots or export reading lists of titles you want to reference later. If you loved certain authors or genres, note them so you can find similar content on other platforms after cancellation.

Renewal stops immediately

Once your cancellation is confirmed, your subscription will not renew automatically. You will not be charged again after your current billing period expires. This is the core promise of cancellation: future charges stop.

Refund policy and how to request a refund

Deseret Book's refund terms are strict by default, but you have options within the 14-day window and under New Zealand consumer law.

Standard refund policy (after 14 days)

Under Deseret Book's terms, subscription payments are non-refundable. You do not receive a prorated refund or credit if you cancel partway through a billing period. For example, if you paid USD $129 for a year and cancel after three months, you do not receive a refund for the nine remaining months.

However, this rule is not absolute. If you believe the service failed to deliver what was promised, or if there was a technical fault, the Consumer Guarantees Act may entitle you to a refund regardless of Deseret Book's terms. Stopee recommends requesting a refund anyway if you have legitimate grounds-the worst outcome is they say no, but you might succeed.

14-day refund window

If you cancel within 14 days of your subscription billing date, you can request a full refund. This is a firm window. Email one of these addresses:

• downloads@deseretbook.com
• bookshelf@deseretbook.com

In your email, include your full name, email address associated with the account, the date you were charged, and the amount in USD. Keep your request polite and brief. Deseret Book typically responds within 5-7 business days. If they approve, the refund will be credited to your original payment method-usually within 3-5 business days after that.

Escalating a refund dispute

If Deseret Book refuses your 14-day refund request or ignores your cancellation request entirely, you have options. First, reply to their response (or send a follow-up email) explaining why you believe you are entitled to a refund under the Consumer Guarantees Act. If they still refuse, contact the Commerce Commission or file a dispute through your bank's chargeback process. Stopee has guided many New Zealand consumers through these escalation steps successfully.

Deseret bookshelf pricing and plan comparison

Understanding the exact cost of your subscription helps you calculate whether a refund is worth pursuing and what you are walking away from.

Plans and pricing in NZD equivalent

Foreign exchange and hidden costs

All Deseret Bookshelf billing is in US dollars. Your New Zealand bank will convert USD to NZD at their exchange rate, which is typically 2-5% higher than the mid-market rate. For example, a USD $12.99 monthly charge might cost you NZD $21.50 after conversion and fees. These hidden costs add up to NZD $30-50 per year on a monthly subscription.

If you are on an annual plan and cancel after six months, you are losing roughly NZD $105-110 in unused value, plus any foreign exchange fees already paid.

Common mistakes to avoid when cancelling

Cancellation feels simple until you realise you missed a step and your account renewed anyway. These are the traps Stopee sees most often.

Deleting the app instead of cancelling the subscription

This is the number-one error. You delete the Deseret Bookshelf app from your phone thinking you have cancelled. Meanwhile, your subscription renews in the background and charges your payment method. Weeks later, you notice an unexpected charge on your bank statement. Always cancel on DeseretBook.com first, then delete the app if you wish.

Assuming app store settings control your subscription

Your Apple or Google account shows the Deseret Bookshelf subscription and offers a "Cancel Subscription" option. You click it. Nothing happens to the actual Bookshelf+ subscription because Deseret Book manages subscriptions independently on their own website. You have cancelled your app store receipt notifications, not your service. Log in to DeseretBook.com and complete the cancellation there.

Not saving your cancellation confirmation

If Deseret Book later claims you never cancelled and charges you again, your cancellation confirmation email and screenshot are your proof. Without them, you are left arguing with customer service with no evidence. Take screenshots immediately and save all confirmation emails.

Cancelling too close to the renewal date

If you cancel on the same day your subscription renews, your cancellation may not process in time and you will be charged for the next period. Cancel at least 2-3 days before your renewal date to be safe. Check your account or invoice history to find your exact renewal date.

Not following up on failed refund requests

You email Deseret Book asking for a 14-day refund and receive no reply. Rather than follow up, you assume they said no. In reality, your email may have landed in a spam folder or been overlooked. Send a follow-up email after 7-10 days. If you still get no response, escalate to the Commerce Commission or your bank.

Checklist to ensure your cancellation is complete

Use this checklist before you consider your Deseret Bookshelf cancellation done.

1. Logged into DeseretBook.com (not the app) with your credentials.
2. Navigated to My Account and found My Subscriptions.
3. Located your Bookshelf+ subscription and clicked Cancel Subscription.
4. Confirmed the cancellation through the on-screen prompts and any password re-entry.
5. Received and saved a cancellation confirmation email from Deseret Book.
6. Took a screenshot of the confirmation page showing the cancellation date and status.
7. Noted the date your current billing period ends (your last day of access).
8. Checked your DeseretBook.com account 24-48 hours later to confirm the subscription still shows as "Cancelled" (not "Active").
9. If eligible for a 14-day refund, sent a refund request email within 14 days of billing with your name, email, and transaction details.
10. Deleted the Deseret Bookshelf app from your devices (optional, but recommended for a clean break).

When to cancel versus keeping your deseret bookshelf subscription

Not everyone should cancel. Here is a quick breakdown to help you decide.

Keep your subscription if

• You actively read or listen to Bookshelf+ content at least once per week.
• You value faith-based and Latter-day Saint literature and cannot find comparable content elsewhere at similar cost.
• You have downloaded many titles you plan to finish and want continuous access.
• You hold a Platinum Rewards membership and qualify for the discounted annual rate (USD $99, roughly NZD $160).
• You registered within the last 14 days and are still testing the service.

Cancel your subscription if

• You have not opened the app or visited Bookshelf+ in more than two months.
• The foreign exchange costs (3-5% fees per month) exceed the value you derive from the content.
• You found a cheaper or more suitable alternative (such as your local library's digital collection via Libby or Overdrive, both free in New Zealand).
• You originally signed up on a trial and forgot to cancel before the first charge.
• Technical issues (bugs, crashes, content not loading) make the service unreliable.
• You are concerned about recurring charges and prefer pay-as-you-go services instead.

How stopee can help you with your cancellation

Cancelling Deseret Bookshelf should be painless, but if Deseret Book disputes your request, refuses a refund, or your account continues to charge after you cancelled, Stopee is here to help. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with stubborn companies.

Visit Stopee.com to access our cancellation guides, contact templates, and escalation strategies for any service you are struggling to cancel. Stopee provides step-by-step walkthroughs tailored to your situation, consumer rights information specific to New Zealand, and advice on how to approach customer service effectively. If you have already cancelled but Deseret Book charged you again, Stopee can guide you through disputing the charge with your bank or escalating to the Commerce Commission.

You are in control of your subscriptions and your money. Take action today, and if you need support, Stopee is just a click away at stopee.com.

Deseret bookshelf cancellation contact information

Save these details for your records.

Email addresses for support and refunds

• General support and refund requests: downloads@deseretbook.com or bookshelf@deseretbook.com
• Response time: 5-7 business days (typically longer from New Zealand due to US time zone)

Mailing address for formal disputes

Deseret Book's US mailing address (from their Terms of Use):

Deseret Book Company
40 East South Temple
Salt Lake City, Utah 84150
United States

If you send a formal dispute letter via post, include your full name, account email, subscription plan, billing dates, and a clear statement of your request (cancellation, refund, or dispute). Send it via registered mail and keep the tracking number for your records.

New zealand regulatory escalation

If Deseret Book refuses to engage or ignores your cancellation request:

• Commerce Commission (NZ): comcom.govt.nz - file a complaint for breaches of the Consumer Guarantees Act or fair trading practices.
• Citizens Advice Bureau: cab.org.nz - free advice on your consumer rights and dispute resolution options.
• Your bank: Contact the dispute resolution team to initiate a chargeback for unauthorised or disputed charges.

You have rights, and Stopee is committed to ensuring you know how to use them. Whether you need a simple cancellation walkthrough or support disputing a charge, head to stopee.com today and take back control of your subscriptions.