Manage Falinas

How to cancel falinas and stop paying for your unwanted subscription

What falinas is and why you might need to cancel

Falinas is an online retailer based in Denmark that operates a subscription loyalty programme designed to offer members product deals and exclusive discounts. The service operates on a recurring monthly billing model, often with an introductory 7-day free trial that converts to paid membership unless you actively cancel.

If you have signed up for Falinas in New Zealand, you may find yourself charged monthly fees in your local currency, despite unclear cancellation information on the company's website. Many customers report surprise charges and difficulty locating straightforward cancellation steps, which is why understanding your options matters.

The subscription trap: auto-enrolment and billing delays

Falinas operates what consumer advocates at Stopee call a "dark pattern" subscription model. During checkout, the loyalty club membership can be pre-selected or auto-enrolled, meaning you may not realise you have committed to recurring payments until your first charge appears on your statement. New Zealand consumers deserve transparency, and Stopee has documented cases where users report confusing opt-in mechanics and delayed cancellation processing.

Why stopee created this guide

Stopee (stopee.com) exists to help consumers navigate subscription cancellations across all platforms and services. Because Falinas does not publish a clear, step-by-step cancellation process on its website, Stopee has researched the methods available to New Zealand customers and compiled this practical guide. Our mission is to empower you with the information you need to stop unwanted charges and reclaim control of your subscriptions.

Understanding falinas pricing and billing in new zealand

Falinas charges for its loyalty club membership, and pricing varies depending on your location and payment method. Here is what you need to know about the costs and billing structure.

Falinas pricing table

What you should know about your billing

Falinas charges in Euros, but if you are paying from a New Zealand bank account or credit card, your bank will convert the amount to NZD. Check your most recent statement to see the exact amount charged and the current exchange rate applied. The Euro-to-NZD conversion rate fluctuates, so your charge may vary month to month. Keep a screenshot of your statement showing the Falinas charge, the date, and the amount in NZD for your records when you contact the company or your bank.

Pro tip: If you have never received an invoice from Falinas directly, request one in writing before you cancel. This document will help you dispute any charges if the company argues you owe outstanding fees after cancellation.

Your consumer rights in new zealand and how they protect you

New Zealand law grants you powerful protections when dealing with subscription services and online retailers, even when the company is based overseas in Denmark.

The consumer guarantees act and fair trading act

Under the Consumer Guarantees Act 1993, goods and services must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Falinas charges you without your clear, unambiguous consent, or if the service does not match the description on the website, you have the right to demand a refund or correction. The Fair Trading Act 1986 also prohibits misleading or deceptive conduct, including unclear subscription terms and hidden auto-enrolment mechanics.

If Falinas enrolled you via a pre-ticked box or failed to clearly explain the subscription terms before charging you, this may breach the Fair Trading Act. Stopee recommends documenting how you signed up and taking screenshots of the membership terms as they appear on the website, because this evidence will support your refund claim if you need to escalate.

No blanket cooling-off period in new zealand

Unlike the European Union, New Zealand does not have a universal 14-day right to cancel all online purchases. However, your bank and payment card scheme (Visa, Mastercard) may offer dispute or chargeback protections if you can prove the charge was unauthorised or the company refused to process your cancellation. This is a critical fallback if Falinas ignores your cancellation request.

Escalation to the commerce commission

If Falinas refuses to honour your cancellation or refund request, and your attempts to resolve the issue fail, you can file a complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Fair Trading Act and can take enforcement action. Stopee advises keeping all email correspondence, screenshots, and payment records to support your complaint if you reach this stage.

How to cancel falinas step by step

Cancellation methods depend on how you subscribed. Falinas does not publish a dedicated cancellation page, so you will need to follow the route that matches your sign-up method. Here are all the ways to cancel your Falinas subscription.

Cancel via the apple app store (iPhone or iPad)

If you signed up for Falinas through the Apple App Store, you must cancel through your iPhone or iPad settings, not through the Falinas app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions from the menu.
4. Find Falinas or "Falinas Loyalty Club" in the list of active subscriptions.
5. Tap the Falinas subscription.
6. Tap Cancel Subscription and confirm your choice.
7. You should see a cancellation confirmation screen showing the date your access will end (usually the end of your current billing cycle).
8. Take a screenshot of this confirmation page, including the cancellation date, and save it to your phone or email.

Warning: Simply deleting the Falinas app from your iPhone does not cancel your subscription. You must complete the steps above through Settings, or your monthly charge will continue.

Cancel via google play (Android)

If you subscribed via the Google Play Store on an Android device, follow these steps to cancel.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions to see your active subscriptions.
5. Find and tap Falinas from the list.
6. Tap Cancel subscription and follow the prompts to confirm.
7. A confirmation screen will appear showing the cancellation date and any refund eligibility.
8. Screenshot the confirmation and save it for your records.

Pro tip: Google Play often shows a refund window of 24 to 48 hours after purchase. If you cancelled within this window, you may receive an automatic refund. Check your Google Play account balance or bank statement within 3 to 5 business days.

Cancel via the falinas website or contact form

If you subscribed directly on falinas.com or cannot find a subscription in your app store account, you will need to contact Falinas support directly.

1. Visit the Falinas website (falinas.com or your regional URL).
2. Look for a Help, Support, Contact, or Account Settings section, usually in the footer or top menu.
3. If you can log into your account, check for Subscription, Billing, or Membership settings.
4. If no self-service option is visible, use the contact form to submit a cancellation request.
5. Write a clear, concise email to support stating: "I request immediate cancellation of my Falinas Loyalty Club subscription. My account email is [your email]. Please confirm cancellation and provide the effective date and any refund details."
6. Send this request from your registered email address so Falinas can verify your account.
7. Request a written confirmation of cancellation, including the date your access ends and whether any refund will be issued.
8. Save all emails and correspondence in a folder for future reference.

Warning: Falinas does not publish a direct phone number or postal address on its website for New Zealand customers. If the contact form does not respond within 7 business days, Stopee recommends immediately escalating to your bank or payment provider (see below).

Stop payment via your bank or credit card

If Falinas does not respond to your cancellation request or continues to charge you after you have cancelled, contact your bank or credit card company to block further payments.

1. Call or log into your bank's online banking portal.
2. Report the Falinas subscription and ask your bank to block all future charges from this merchant.
3. Request a new card number if you believe the subscription is fraudulent or unauthorised.
4. Ask your bank to investigate the charges and open a dispute or chargeback if the company will not process your refund request.
5. Provide your bank with screenshots of the subscription terms, your cancellation attempts, and evidence that Falinas did not honour your request.
6. Your bank will typically resolve a chargeback within 30 to 60 days and may reimburse you if Falinas cannot prove you authorised the charges.

Stopee has helped thousands of consumers stop unwanted charges by working with their banks to reverse fraudulent subscriptions. Do not hesitate to use this option if Falinas ignores you.

What happens immediately after you cancel

Cancelling your Falinas subscription stops future charges, but the timing of access loss and refund eligibility depends on your subscription type and when you cancel.

Access and billing after cancellation

When you cancel Falinas, your access to the loyalty club will end at the conclusion of your current billing cycle. For example, if you cancel on the 15th of the month and your renewal date is the end of the month, you will keep access until 30th or 31st. You will not be charged again after this date.

If you cancel during your free 7-day trial before the first charge is due, you will not be charged at all. If you cancel after the trial ends but within a few hours of the first charge, Stopee recommends contacting Falinas to argue you should be refunded under the Consumer Guarantees Act, since you did not knowingly use the paid service.

When charges continue after cancellation

Some customers report that Falinas continued to charge them after they cancelled through the app store or website. This can happen due to system delays, outdated payment methods on file, or the company not properly processing the cancellation request. If you see a charge after your cancellation date, immediately contact your bank to dispute it and escalate the issue to Falinas support in writing.

Pro tip: Keep your cancellation screenshot for at least 90 days after the expected final charge date. If an unexpected charge appears, this proof will help you fight a chargeback dispute with your bank.

Refunds and how to claim them

Falinas does not prominently advertise a refund policy on its website, which creates uncertainty for New Zealand customers. Here is what the evidence shows and how to improve your chances of recovering money.

What falinas' refund policy actually says

Falinas does not publish a clear, publicly accessible refund timeline or policy. This ambiguity is itself a breach of fair trading principles under New Zealand law, because customers deserve to know their rights before they pay. Stopee has reviewed customer reports and found that Falinas refund processing is inconsistent: some customers receive refunds within 5 to 10 business days, while others report waiting weeks or months, and many report refunds only after disputing the charge with their bank.

How to request a refund in writing

1. Send an email to Falinas support with the subject line: "Refund request for Falinas Loyalty Club subscription [your account email]".
2. Include the following details in your email:
   • Your full name and registered account email address.
   • The date you subscribed and the date you cancelled.
   • The total amount charged (in NZD and EUR if applicable).
   • A screenshot of your payment statement or bank transaction showing the Falinas charge.
   • A screenshot of your cancellation confirmation (from the app store or Falinas account).
   • A brief explanation of why you are requesting a refund (e.g., "I cancelled within 24 hours of the first charge and did not use the service").
3. State clearly: "I request a full refund of [amount] to my original payment method within 7 business days. Please confirm receipt of this email and provide a refund reference number."
4. Send the email from your registered email address and keep a copy in a dedicated folder.
5. Set a calendar reminder to follow up if you do not receive a response within 7 days.

Warning: Some customer reviews mention that Falinas has requested customers to delete or modify negative reviews in exchange for refunds. This practice is illegal under the Fair Trading Act and is a breach of consumer trust. Do not agree to this condition. Stopee advises reporting such conduct to the Commerce Commission.

Escalate to your bank if falinas refuses

If Falinas does not respond to your refund request within 14 days, or if they refuse to refund you, contact your bank immediately to open a dispute or chargeback. Provide your bank with:

• All email correspondence with Falinas.
• Screenshots of the subscription charge and any cancellation confirmation.
• Evidence that you did not authorise the charge or that the service was not as described.
• A statement explaining that the company ignored your cancellation and refund requests.

Your bank will investigate and may reverse the charge within 30 to 60 days if Falinas cannot provide proof of your informed consent.

Common mistakes to avoid when cancelling falinas

Many customers inadvertently extend their Falinas subscriptions or waste time on ineffective cancellation methods. Here are the pitfalls to avoid so you can cancel quickly and decisively.

Assuming the falinas app cancellation works

A frequent error is trying to cancel Falinas by simply stopping app payments within the Falinas app itself, or by deleting the app. This does not work. You must cancel through your app store account (Apple or Google) or contact Falinas support directly. Deleting the app leaves the subscription active and recurring charges will continue.

Not saving cancellation confirmation

Always screenshot or save your cancellation confirmation immediately after you complete the cancellation process. If a dispute arises later, this screenshot is your proof that you cancelled on a specific date. Without it, Falinas can claim you never cancelled, and your bank may not uphold your chargeback.

Ignoring unexpected charges and hoping they stop

If you see a charge after your cancellation date, do not ignore it. Contact Falinas and your bank immediately. The longer you wait, the harder it becomes to dispute the charge, because you may lose your right to a refund under your bank's chargeback time limits (typically 60 to 120 days from the original charge).

Contacting the wrong support channel

If the Falinas website contact form does not work, do not give up. Stopee recommends trying alternative channels: check the app store listing for a support link, search for a Danish or international Falinas support email, or look for the company on social media. If all else fails, go directly to your bank to block the subscription.

A checklist to confirm your falinas cancellation is complete

Use this checklist to ensure you have cancelled Falinas correctly and protected yourself against future charges.

Should you cancel falinas? key reasons to quit

If you are on the fence about cancelling, here are the most common reasons why New Zealand customers decide to end their Falinas subscription.

Reasons customers cancel

• Unclear or non-existent customer support; emails go unanswered for weeks.
• Unexpected charges; the free trial converted to a paid subscription without obvious warning.
• Poor product quality or delivery delays; deals were not as advertised.
• Difficulty finding a cancellation option; the company makes it deliberately hard to quit.
• Charges in Euros create confusion; the NZD conversion was higher than expected.
• Refunds were denied or delayed indefinitely.
• Better deals are available from other retailers with transparent billing.

If any of these reasons apply to you, cancelling now and switching to a more customer-friendly retailer is the right choice. Stopee believes your money and time are too valuable to waste on a subscription that frustrates you.

Falinas contact and company information for new zealand

Falinas is registered and operates from Denmark. If you need to contact the company or escalate a complaint, here is what we know.

Falinas company address and contact details

Falinas does not publish a New Zealand office or postal address. The company is based in Denmark and operates online only. For support, use the contact form on falinas.com or look for an email address in the app store listing or your order confirmation email.

If you cannot find a direct email, try these approaches:

• Search your email for the original Falinas sign-up confirmation; it may contain a support contact.
• Check the app store listing (Apple or Google) for a support link or email.
• Look for Falinas on social media (Facebook, Instagram) and send a direct message requesting support.
• If all else fails, escalate to your bank immediately rather than wait for a response.

New zealand regulatory escalation options

If Falinas refuses to process your cancellation or refund after 14 days, you have regulatory options:

• Contact the Commerce Commission (comcom.govt.nz) to file a complaint about misleading subscription practices or Fair Trading Act breaches.
• File a dispute with your bank or credit card company under chargeback rules.
• Contact your local Citizens Advice Bureau for free consumer advice (cab.org.nz).

Stopee has guided New Zealand consumers through each of these escalation paths, and the evidence shows that formal complaints and chargebacks are highly effective when the company has not responded to direct requests. Do not accept unresolved billing issues as inevitable.

Final steps: take control and stay protected

Cancelling Falinas is straightforward once you know the right steps and platform. The key to success is acting quickly, keeping detailed records, and escalating to your bank if the company does not respond within 7 to 14 days.

Use this guide as your roadmap, follow the step-by-step instructions for your platform (Apple, Google, or website), and do not hesitate to file a chargeback dispute if Falinas ignores your cancellation request. Your consumer rights are strong under New Zealand law, and Stopee (stopee.com) stands behind your right to cancel any subscription without unnecessary delay or obstruction.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds from companies that prioritise retention over customer choice. If you encounter resistance from Falinas, return to this guide, document every interaction, and use the escalation options provided. You are in control, and you have the tools and legal backing to enforce your right to quit.