Manage Kopy

How to cancel kopy and avoid surprise charges on your new zealand account

What is kopy and who should cancel it

Kopy is an AI-powered product import and content generation tool designed for e-commerce store owners and dropshippers who work with Shopify. The platform lets you import product data, translate content, and auto-generate product descriptions, saving time on repetitive copy work.

You access Kopy via web (kopy.app), iPhone, or Android, and billing runs through your chosen platform - whether that's Apple, Google, or direct subscription. If you've signed up from New Zealand, you'll see charges in NZD on your payment method, though Kopy's public pricing displays in USD.

Why people cancel kopy

You might cancel because the AI descriptions don't match your brand voice, your store no longer needs bulk imports, or you've found a cheaper alternative. Others cancel after the free trial ends and realise the subscription doesn't fit their workflow. Whatever your reason, Stopee is here to walk you through a clean cancellation without hidden charges or account surprises.

Is kopy right for you

Kopy works best if you manage 50+ SKUs monthly and value time savings over cost. If you have a small store with fewer than 20 products, or you prefer manual curation of product copy, the subscription may not deliver enough ROI to justify the monthly spend. Be honest about your import volume before committing - that's the best way to avoid cancellation regret later.

Kopy pricing and plans in new zealand

Kopy offers tiered subscription plans in USD; when you subscribe from New Zealand, your payment method converts to NZD. Below is the current plan breakdown based on publicly available pricing.

Monthly subscription plans

Pro tip: NZD conversion rates fluctuate daily. Your actual charge may vary slightly from the approximate amounts shown above. Check your subscription settings 3-5 days before renewal to confirm the exact amount Kopy will charge.

Free trial and commitment terms

Kopy offers a 3-day free trial before your first charge. You must cancel within those 3 days to avoid being billed for the first month. Mark your calendar - many users miss this window and incur an unwanted charge.

Why you should cancel kopy

Cancelling makes sense in several clear scenarios, and Stopee encourages you to act quickly if any of these apply to your situation.

Signs you should cancel immediately

• You're still in the 3-day free trial and realise Kopy isn't the right fit.
• You've found a competitor tool that better suits your product catalogue or budget.
• Your store volume has decreased and bulk imports no longer justify the monthly cost.
• The AI-generated descriptions consistently miss your brand tone, requiring heavy manual rewrites.
• You're being charged but haven't used the platform in 30+ days.

When you should keep your subscription

Keep Kopy running if you import 100+ SKUs monthly, the time savings reduce your operational costs below the subscription price, and the AI descriptions require minimal editing. Also keep it if you're testing seasonal campaigns and need rapid product upload cycles.

If you're uncertain, pause the subscription instead of cancelling outright - some platforms offer a "pause" option that stops billing without losing your account data.

How to cancel kopy step by step

Cancellation method depends on where you subscribed: Apple App Store (iPhone/iPad), Google Play Store (Android), or Kopy's web platform. Stopee recommends cancelling through the same platform where you signed up to avoid confusion.

Cancel kopy via the web (kopy.app)

This is the most reliable method because you have full control over your account and receive instant email confirmation. Follow these steps:

1. Go to kopy.app and log in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Click your profile icon or account name in the top-right corner.
   • Look for "Account Settings," "Settings," or "Billing" in the dropdown menu.
3. Navigate to the Subscriptions or Billing section.
   • You'll see your active plan listed with the next renewal date.
4. Find the Cancel button next to your active subscription and click it.
   • Warning: Do not click "Pause" if you want to cancel permanently - pause will resume billing after a set period.
5. Confirm your cancellation when prompted.
   • Kopy may ask why you're cancelling. You don't have to provide a reason, but feedback can help them improve.
6. Check your email for a cancellation confirmation message within 5 minutes.
   • Save this email as proof. If you don't receive it, log back in and screenshot your Subscriptions page showing "No active subscription."

Cancel kopy via apple app store (iPhone or iPad)

If you subscribed through your Apple ID, you must cancel through Apple's App Store settings, not the Kopy app itself. Uninstalling the Kopy app does not stop billing.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name or Apple ID at the top of the Settings menu.
   • This shows your iCloud, subscriptions, and payment information.
3. Select Subscriptions.
   • You'll see all active and expired subscriptions linked to your Apple ID.
4. Find Kopy in the list and tap it.
   • If you see "Kopy - Subscription" or similar, that's the correct entry.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will show your current billing date and ask you to confirm cancellation.
6. Confirm your choice when prompted.
   • Your access to Kopy continues until the end of your current billing period; you won't be charged again after that date.

Pro tip: Save a screenshot of the cancellation confirmation screen as backup proof for your records.

Cancel kopy via google play store (Android)

Google Play subscriptions are managed separately from the app. You need to cancel in the Google Play Store app itself, not within Kopy.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the three horizontal lines (menu icon) in the top-left corner, or your profile icon in the top-right.
2. Select Subscriptions or Manage subscriptions.
   • This shows all active subscriptions on your Google account.
3. Tap Kopy to open your subscription details.
   • You'll see your plan name, renewal date, and billing history.
4. Tap Cancel subscription.
   • Google will confirm your renewal date and ask you to verify the cancellation.
5. Confirm your cancellation by following the on-screen prompts.
   • Your billing stops immediately; you retain access until the current billing cycle ends.
6. You'll receive a confirmation email shortly to your Google account email address.
   • Check your email (including spam) within 10 minutes and archive the confirmation as proof.

Warning: If you've used multiple Google accounts, make sure you're cancelling from the correct one. Check your most recent Kopy app purchase confirmation email to verify which account was charged.

What happens to your account after cancellation

Cancelling your subscription is straightforward, but understanding what comes next reduces anxiety and prevents accidental re-subscription.

Access and billing changes

Once you cancel, auto-renewal stops immediately. You won't be charged at your next renewal date. Your access to Kopy's features continues until the end of your current billing cycle. For example, if you cancel on the 15th but your billing cycle runs through the 30th, you keep full access until the 30th, then your account reverts to a limited free tier (if available).

Your data and account history

Your Kopy account, imported products, and generated descriptions typically remain in your account indefinitely unless you actively delete the account or violate Kopy's terms. This means you can reactivate your subscription later without losing your work. However, verify Kopy's data retention policy in your cancellation confirmation email - policies can change.

Confirmation and record-keeping

After cancelling, you should receive an email confirmation to the address you used to create your Kopy account. This email is your proof of cancellation. Store it safely - if Kopy ever charges you again by mistake, this email is your strongest evidence of cancellation.

Can you get a refund from kopy

Kopy's refund policy is generous within a narrow window, and Stopee strongly recommends requesting a refund if you qualify. Know your rights and act fast.

Refund eligibility and the 7-day window

Kopy allows refunds for charges made within the last 7 days of the purchase or renewal date. This applies to both your first charge and any subsequent renewal charges. After 7 days, refunds are rarely granted. The 3-day free trial also counts toward this window - cancel within 3 days to avoid the first charge entirely.

What kopy does not refund

You cannot claim a refund for partial months, unused subscription time after 7 days, suspended accounts due to terms violations, or one-time add-on charges. If you downgraded your plan mid-billing cycle, Kopy typically does not refund the difference. Check their full refund policy at kopy.app/refund-policy to confirm current terms.

How to request a refund from kopy

Submit your refund request in writing (email) within 7 days of the charge date. Include your account email address, the order or transaction ID (from your payment confirmation), the charge amount, and a brief reason for the refund request. Send this to Kopy's support email listed on their website.

Keep the email chain as proof. If Kopy denies your request, you have additional consumer rights under New Zealand law - covered in the next section.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you buy subscription services. Stopee encourages you to understand these rights, especially if Kopy charges you after cancellation or refuses a legitimate refund.

Consumer guarantees act protections

Under the Consumer Guarantees Act, Kopy must ensure their service is of acceptable quality, fit for purpose, and delivered with due care and skill. If Kopy fails to deliver promised features, doesn't allow you to cancel as described, or continues billing after you cancel, you have grounds to escalate.

Additionally, if you're charged in NZD and the conversion rate is unfavorable or hidden, you can dispute the charge through your bank or credit card issuer as a billing error.

Dispute resolution and escalation

If Kopy refuses your refund request or you believe they've breached the Consumer Guarantees Act, contact the Commerce Commission (comcom.govt.nz) to file a complaint. You can also request a chargeback through your bank if Kopy charged you after you cancelled.

Pro tip: Before escalating to the Commerce Commission, send Kopy one final written request (email) giving them 14 days to respond. Document every communication. This shows good faith and strengthens your position if you escalate.

Common mistakes that delay or complicate cancellation

It's frustrating when cancellation takes longer than it should or creates confusion. Here are the most frequent pitfalls Stopee sees, and how to sidestep them.

Uninstalling the app instead of cancelling the subscription

This is the number-one mistake. Deleting the Kopy app from your phone does not cancel your subscription. Your payment method is still on file, and Kopy will charge you at the next renewal date. You must cancel the subscription through the same platform where you signed up (Apple Settings, Google Play, or kopy.app), not by deleting the app.

Cancelling through the wrong account or platform

If you signed up via Apple but try to cancel via the web, cancellation may fail because you're logged into a different account. Before you cancel, verify which email address and payment method Kopy used for your subscription. Check your first charge confirmation email - it tells you where the payment came from.

Missing the 7-day refund window

Refunds vanish after 7 days. If you cancel on day 8, you won't get a refund for that month. Act within the first week of any charge if you want money back.

Not saving your cancellation confirmation

If you don't keep the confirmation email, and Kopy charges you again "by mistake," you have no proof you cancelled. Screenshot your subscription settings and save the confirmation email before you close the browser tab.

Confusing pause with cancel

Some subscription platforms offer a "pause" feature that temporarily stops billing but resumes automatically after a set period. If you click pause instead of cancel, your subscription will reactivate and you'll be charged again. Always click cancel if you want the subscription to end permanently.

Checklist for a smooth kopy cancellation

Use this step-by-step checklist to ensure your cancellation is complete and secure.

• Check your Kopy account email address and confirm you can log in.
• Find your most recent charge confirmation email to identify your subscription platform (Apple, Google, or web).
• If cancelling via web, log in to kopy.app and locate your active subscription in Account Settings.
• If cancelling via Apple, open iPhone Settings > Your Name > Subscriptions and find Kopy.
• If cancelling via Google Play, open the Google Play Store app and navigate to Subscriptions.
• Click or tap Cancel Subscription and confirm when prompted.
• Wait 5-10 minutes and check your email for a cancellation confirmation.
• Take a screenshot of the confirmation email and your subscription page showing no active subscription.
• Mark your calendar for the last day of your current billing cycle to verify no further charges appear.
• If you're within 7 days of a charge and qualify for a refund, email Kopy's support with your refund request.

What people say about cancelling kopy

Customers who've cancelled Kopy report mixed experiences. Some praise the simplicity of the web cancellation process and instant confirmation. Others found the platform didn't live up to its AI promises and felt the subscription wasn't worth the cost. A few users mentioned challenges with Apple or Google cancellations, particularly when they weren't sure which account held their subscription.

The most consistent feedback: cancellation is straightforward once you know the right method, but the lack of in-app cancellation guidance leads many users to give up and keep paying. That's where Stopee comes in - we help you navigate every step so you don't waste money on a tool you don't use.

Compare: should you keep, pause, or cancel kopy

Here's a quick decision matrix to help you choose the right action for your situation.

Cancellation contact details and support

If you encounter problems cancelling Kopy or need to escalate a refund request, here's where to reach out.

Kopy support

Email Kopy's support team directly through their website contact form at kopy.app. Include your account email, subscription plan name, and cancellation issue in your message. Response time is typically 24-48 hours.

Payment platform support

If you're having trouble cancelling via Apple or Google, contact their support teams:

• Apple Support: Go to support.apple.com or call 0800 048 1151 (New Zealand toll-free). Reference your subscription ID from your Settings.
• Google Support: Visit support.google.com or use the "Contact us" button in the Google Play Store app. Provide your Google account email and subscription details.

New zealand consumer protection

If Kopy refuses to refund you or you believe they've violated the Consumer Guarantees Act:

• Contact the Commerce Commission at comcom.govt.nz or 0800 943 600 to file a complaint.
• Request a chargeback with your bank or credit card issuer if Kopy charged you after cancellation.
• File a dispute with your payment processor (Apple, Google, or Shopify) if you believe the charge was unauthorised.

Pro tip: Keep a record of all communication with Kopy, including dates and response times. This documentation is invaluable if you need to escalate to the Commerce Commission.

Final thoughts: take control of your subscriptions

Cancelling Kopy is quick and painless when you follow the right method for your platform. The web method (kopy.app) is fastest; Apple and Google require a few extra taps, but both are reliable. Most importantly, cancel through the same platform where you subscribed to avoid confusion.

If Kopy has charged you unfairly or you're within 7 days of a renewal, request a refund immediately - you have clear legal grounds under New Zealand's Consumer Guarantees Act. Document everything: cancellation emails, screenshots, charge dates, and refund requests. This paper trail protects you if you need to escalate to your bank or the Commerce Commission.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unfair charges. Whether you're ending Kopy because it didn't deliver or because you've found a better tool, you now have the exact steps, timelines, and consumer rights to exit with confidence. Don't let inertia keep you paying for something you don't use - act today, and redirect that budget to tools that truly serve your business.