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Cancel Mellowflow: The Right Way
How to cancel mellowflow and avoid billing traps in 2024
What is mellowflow and who uses it
Mellowflow is a digital coaching app that delivers daily lessons, cognitive behavioural therapy (CBT) exercises, mood tracking and focus tools designed to help you reduce procrastination and build sustainable habits.
The app operates on a subscription model sold through the Apple App Store, Google Play and the Mellowflow website. You access bite-sized lessons and routine prompts through daily check-ins, with a reported focus on habit tracking and productivity improvement.
Why people sign up
Most users subscribe because they want structured, daily support for managing anxiety, building focus routines or breaking procrastination cycles. The app markets itself as affordable coaching delivered in short bursts-ideal if you prefer brief, daily touchpoints over lengthy therapy or coaching sessions.
Why you might want to cancel
Common reasons for cancellation include discovering the lessons feel repetitive, struggling to maintain a daily habit, finding the exercises less effective than expected, or simply preferring to try a different approach. Stopee has helped hundreds of New Zealand users understand their cancellation options when they realise a subscription no longer fits their needs or budget.
Your consumer rights under new zealand law
When you cancel Mellowflow, your rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws ensure you can cancel a subscription and receive a refund for services not yet delivered, provided you act within reasonable timeframes.
Right to cancel within reasonable timeframes
If you subscribed through the Apple App Store or Google Play, you have 14 days to request a refund under Apple and Google's consumer policies. The Consumer Guarantees Act also allows you to cancel if the service fails to meet merchantable quality standards-for example, if the app consistently crashes, doesn't deliver promised features or misleads you about what you'll receive.
Right to a refund
You have the right to a refund if you cancel before your billing date and haven't consumed the service. Mellowflow's reported policy requires you to contact hello@mellowflow.app within 11 days of purchase, though this does not override your statutory rights under New Zealand consumer law. If the company refuses to refund you and you believe they're in breach of the Consumer Guarantees Act, you can escalate your complaint to the Commerce Commission or take action through your local Community Law Centre.
Cancellation methods and where to cancel
Your cancellation path depends on where you subscribed. Stopee recommends identifying your subscription source first-this determines your exact next steps and helps you avoid delays.
Cancel via apple app store (iPhone and iPad)
If you signed up for Mellowflow through in-app purchase on your iPhone or iPad, you cancel directly in Settings, not through the Mellowflow app itself.
- Open the Settings app on your iPhone or iPad and tap your name at the top of the screen.
- If you don't see your name, you are not logged in to your Apple account.
- Tap Subscriptions (you may need to scroll to find this option).
- Subscriptions appears below Passwords & Security and Family Sharing.
- Find and tap Mellowflow in the list of active subscriptions.
- If Mellowflow does not appear, your subscription may have already expired or been cancelled.
- Tap Cancel Subscription and follow the on-screen prompts to confirm.
- Apple will ask you to confirm your cancellation and may offer discounts to keep you subscribed. You can ignore these offers.
- Take a screenshot of the cancellation confirmation screen immediately after cancellation completes.
- This screenshot is your proof of cancellation. Save it to your Photos or cloud storage.
- Return to your Subscriptions list and verify that Mellowflow shows a status of Cancelled (not Renews on [date]).
- If it still shows a renewal date, repeat steps 1-4.
Pro tip: Apple allows you to cancel up to the moment your renewal occurs. If you cancel on day 30 of a monthly subscription, you keep access until day 31, then lose it. Plan your cancellation timing accordingly to avoid paying for an extra month.
Cancel via google play (Android devices)
If you subscribed through Google Play on an Android phone or tablet, you cancel through the Google Play app or website, not through Mellowflow itself.
- Open the Google Play app on your Android device and tap your profile icon in the top right corner.
- Tap Payments & subscriptions.
- Tap Subscriptions.
- You will see a list of all your active subscriptions.
- Find and tap Mellowflow.
- Tap Cancel subscription and follow the prompts to confirm.
- Google may offer a retention discount or ask you to select a reason for cancellation. You do not have to accept the discount.
- Take a screenshot of the cancellation confirmation screen immediately.
- Check your email for a confirmation message from Google Play. Save this email.
- Return to your Subscriptions list and verify that Mellowflow has been removed or marked as Cancelled.
- If it still appears as active, repeat steps 1-5.
Warning: Google Play confirmations are not always immediate. If you don't receive an email within 24 hours, log in to your Google Play account on the web (play.google.com) and verify the cancellation status there.
Cancel via the mellowflow website or direct purchase
If you paid directly through the Mellowflow website or set up a recurring payment outside the app stores, you need to contact Mellowflow's support team or manage your payment method directly.
- Visit the Mellowflow website and log in to your account.
- Look for a Subscriptions, Account or Billing section in your account dashboard.
- Check for an automatic cancellation form or option to manage your subscription.
- If you find a cancellation button, click it and save any on-screen confirmation that appears.
- If no self-service cancellation option exists, email hello@mellowflow.app with the subject line "Subscription Cancellation Request" and include:
- Your full name and email address registered to the account.
- Your Mellowflow user ID (if available).
- Your request: "I request immediate cancellation of my Mellowflow subscription effective today. Please confirm cancellation in writing and provide the date my access will end."
- Send the email from the same email address you use to log in to Mellowflow.
- Sending from your registered email creates a clear record linking you to the request.
- Save a copy of your sent email (most email providers allow you to forward it to yourself or take a screenshot).
- This is your evidence that you submitted the cancellation request.
- Wait for a reply confirming cancellation. Typical response time is 2-5 business days.
- If you don't receive a reply within 7 days, follow up with a second email and reference your original request date.
Warning: If payment was set up via PayPal, your credit card, or a bank account, log in to that payment provider's website separately and cancel any recurring payment or subscription authorization linked to Mellowflow. Email cancellation alone may not stop charges if the payment method still has an active authorisation.
What happens after you cancel mellowflow
Knowing what to expect after cancellation helps you avoid confusion and spot billing problems early. Stopee recommends tracking your cancellation carefully to ensure no surprise charges occur.
Access and when it ends
When you cancel, you usually keep access to the app until the end of your paid billing period. If you cancel on day 10 of a monthly subscription, you keep access until the last day of that month, then lose it on day 31.
The exact date your access ends depends on your subscription source:
- Apple App Store: Access typically ends at 11:59 PM on the last day of your billing period (usually midnight between your renewal date and the day after).
- Google Play: Access typically ends at 11:59 PM on the last day of your billing period.
- Mellowflow website: The date depends on when your next renewal was scheduled. Mellowflow support should confirm this date in their cancellation reply email.
Log a note in your phone calendar for the day after your access ends, so you can verify the app becomes inaccessible and confirm no further charges appear on your statement.
Billing and preventing unwanted charges
Cancellation should stop automatic renewal immediately, but some users report continued charges or accounts remaining listed as "active" in their subscription manager. Monitor your bank statement for the next two billing cycles after cancellation.
If charges continue after cancellation, take these steps:
- Contact Mellowflow support again with the subject line "Continued Charges After Cancellation" and reference your original cancellation date and confirmation (if you have one).
- Wait 3 business days for a response. If none arrives, proceed to step 3.
- Contact your bank or card provider and report the unwanted charge as a dispute. You will need:
- The date of the disputed charge.
- The amount charged.
- Your cancellation request email (or screenshot) as evidence.
- A statement that you did not authorise the charge.
- Request that your bank reverse the charge and block future charges from Mellowflow's merchant account.
Pro tip: If you used PayPal, log in to your PayPal account and check the "Agreements" or "Pre-approved Payments" section to manually cancel any Mellowflow payment authorization. PayPal's cancellation can operate independently of Mellowflow's system.
Account and personal data
Cancelling your subscription does not automatically delete your Mellowflow account or personal data. Your mood tracking history, journal entries and profile information remain stored until you request deletion.
If you want your account and data permanently removed:
- Email hello@mellowflow.app with the subject line "Account and Data Deletion Request" and state: "I request permanent deletion of my Mellowflow account and all associated personal data, including mood tracking history, journal entries and profile information. Please confirm deletion in writing and provide the date by which deletion will be completed."
- Save your sent email as proof of your request.
- Wait 5-7 business days for confirmation.
- Under New Zealand privacy law and the Privacy Act 2020, Mellowflow must comply with your deletion request within a reasonable timeframe.
Refunds, returns and your eligibility
Refund policies for Mellowflow are reported to be restrictive, but New Zealand consumer law gives you protections that may override the company's stated terms. Stopee strongly recommends understanding both the company's policy and your legal rights.
Mellowflow's stated refund policy
According to reported user experience, Mellowflow's official policy requires you to:
- Contact hello@mellowflow.app within 11 days of purchase.
- Provide proof that you completed 7 consecutive daily lessons (for eligibility).
- Accept that refunds are not available for recurring subscription plans under their stated terms-only for one-time purchases.
In practice, this means most monthly and annual subscribers are told they are ineligible for refunds, even if they cancel within the 11-day window.
Exceptions and what users actually report
Numerous users on Trustpilot and other review sites report outcomes that contradict the stated policy:
- Some users receive only partial refunds (25% to 50%) despite requesting full refunds within 11 days.
- Several users report continued billing charges months after cancellation requests, suggesting system failures or intentional delays.
- Others describe extremely slow response times (14-21 days) or refusals to refund unless they dispute through their bank or card provider.
Your legal right to a refund
Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 in New Zealand, you have the right to a refund or credit for a service that:
- Fails to meet merchantable quality standards (e.g., the app crashes frequently, features don't work as advertised, or you cannot access promised content).
- Does not match the description provided at the time of purchase (e.g., Mellowflow advertises "unlimited daily lessons" but limits access after cancellation).
- Is cancelled within a reasonable timeframe before significant consumption (typically within 14 days for most digital services).
If Mellowflow refuses your refund request and you believe the service breached consumer law, you can:
- Send a formal written complaint to hello@mellowflow.app stating that you are invoking your rights under the Consumer Guarantees Act and the Fair Trading Act, and that you expect a response within 10 business days.
- If Mellowflow does not respond within 10 business days, lodge a complaint with the Commerce Commission (comcom.govt.nz) or your local Community Law Centre.
- Your bank or card provider may also reverse charges on your behalf if you report a dispute for "service not received" or "unauthorized charge."
Pricing and plan comparison
Before you cancel, you might find it helpful to review Mellowflow's current pricing to understand what you're paying for and whether a lower-cost plan is available.
Mellowflow subscription plans
Pricing below reflects New Zealand Apple App Store rates as of the latest update. Pricing may vary slightly between the App Store, Google Play and the Mellowflow website.
| Plan | Price (NZD) | Billing cycle | Best for | Key features |
|---|---|---|---|---|
| Monthly plan | $49.99 | Monthly renewal | Testing the service or casual users | Daily lessons, CBT exercises, mood tracking, focus tools, routine prompts |
| Weekly plan | $12.99 | Weekly renewal | Trying before committing to monthly | Same as monthly (full access during active week) |
| Annual plan | Not reported on NZ App Store | One-time yearly renewal | Long-term commitment (if available) | Usually includes discount vs. 12 months of monthly |
Note: No annual plan is currently listed on the New Zealand Apple App Store. If you subscribed to an annual plan in the past, contact Mellowflow to confirm your renewal date and cancellation deadline.
Avoiding common cancellation mistakes
Cancelling can feel frustrating, especially if you've tried multiple times or faced billing issues. Stopee has observed patterns in how users accidentally extend or complicate their cancellations-here's how to avoid them.
Mistake 1: cancelling within the app instead of in your subscription manager
Many users open the Mellowflow app and search for a "Cancel Subscription" button inside it. This button either doesn't exist or simply logs your request without actually cancelling your payment subscription. Your bank or card will still charge you on the renewal date.
Always cancel through: Apple Settings (iOS), Google Play (Android), or by emailing hello@mellowflow.app for direct purchases. Cancelling inside the app alone does not stop billing.
Mistake 2: not taking a screenshot or saving confirmation
If you cancel successfully but don't capture proof, and a charge appears later, you have no evidence that you tried to cancel. Mellowflow's support team may refuse to refund you because they claim they have no record of your cancellation request.
Always screenshot: The final cancellation confirmation screen from Apple, Google Play or the Mellowflow website. Save the email confirmation as well. Store these in a folder on your phone or cloud storage (Google Drive, OneDrive, Dropbox) so you can retrieve them immediately if needed.
Mistake 3: forgetting to cancel recurring payment authorization if you used PayPal or direct bank transfer
If you set up Mellowflow to charge your PayPal account, credit card or bank account directly, cancelling through Mellowflow's website may not cancel the underlying payment authorization. Your payment provider may still allow Mellowflow to charge you on renewal.
Always check: Log in to PayPal, your bank or your credit card provider and cancel any "Recurring Payment," "Subscription" or "Pre-approved Payment" authorization linked to Mellowflow. Do this separately from emailing Mellowflow support.
Mistake 4: not following up if you don't receive a reply within 7 days
Email-based cancellation requests sometimes go to spam folders or are not replied to. If you email hello@mellowflow.app and hear nothing within a week, your cancellation may not have been processed.
Always follow up: On day 7, send a second email referencing your original cancellation request and asking for confirmation. Include the date of your first request and state that you will dispute the charge through your bank if no reply arrives within 48 hours.
Mistake 5: cancelling just before a renewal and expecting instant access cut-off
You may cancel on the last day of your billing period expecting to lose access immediately. Instead, Apple and Google Play typically grant access through the end of that billing period (usually until 11:59 PM). If you cancel on day 29 of a 30-day month, you still have 24 hours left.
Plan accordingly: Cancel at the start of your billing period if you want the longest notice before losing access. Cancel closer to your renewal date if you want to lose access quickly.
Mellowflow cancellation checklist
Use this step-by-step checklist to stay organised and ensure nothing is missed during your cancellation.
| Task | Completed | Notes |
|---|---|---|
| Identify your subscription source (Apple, Google Play or Mellowflow website) | ☐ | Check your account email or payment method |
| Cancel through the correct platform (do not cancel inside the app) | ☐ | Use Settings (iOS), Google Play (Android), or email hello@mellowflow.app |
| Screenshot the cancellation confirmation screen | ☐ | Save to cloud storage or email to yourself |
| Save the cancellation confirmation email (if emailing support) | ☐ | Save both your sent email and their reply |
| Cancel recurring payment authorization (if PayPal or direct charge) | ☐ | Log in to PayPal, your bank or card provider separately |
| Note your access end date in your calendar | ☐ | Set a reminder to verify access has ended |
| Monitor your bank statement for the next 2 billing cycles | ☐ | Watch for unexpected charges from Mellowflow |
| Follow up with Mellowflow if no reply within 7 days | ☐ | Send a second email referencing your original request |
| Request data deletion if you want your account removed | ☐ | Email hello@mellowflow.app with deletion request |
When to dispute charges and escalate your complaint
If cancellation fails or charges continue, you have clear escalation pathways. Stopee recommends following these steps in order to resolve billing disputes.
Step 1: contact mellowflow directly (first attempt)
Email hello@mellowflow.app with a clear subject line: "Cancellation Request - [Your Name] - [Account Email]." State the date you requested cancellation and ask for immediate confirmation of cancellation status. Allow 5 business days for a response.
Step 2: escalate to your bank or card provider
If charges continue or Mellowflow does not respond after 10 days, contact your bank or card provider and report the transaction as a dispute. Provide your cancellation confirmation screenshots or emails as evidence. Your bank will investigate and may reverse the charge within 10-15 business days.
Step 3: lodge a complaint with the commerce commission
If your bank dispute fails or if you believe Mellowflow has engaged in unfair trading practices (such as refusing to cancel despite your request), lodge a formal complaint with the Commerce Commission (comcom.govt.nz). Include all your evidence: cancellation requests, screenshots, emails and payment records.
Step 4: contact your local community law centre
If the Commerce Commission does not resolve the matter, or if you are owed a significant refund, contact your nearest Community Law Centre (lawsociety.org.nz/public-services/find-a-lawyer). Community Law Centres offer free legal advice to New Zealand residents and may help you take action against Mellowflow for breach of consumer law.
Your next steps and getting help from stopee
Cancelling Mellowflow should be straightforward, but many users encounter delays, billing issues or unhelpful support responses. You are not alone, and help is available.
Before you cancel, decide whether you want to request a refund. If you subscribed within the last 11 days and believe the service does not meet consumer law standards, reach out to hello@mellowflow.app with a refund request before you cancel. Keep a clear record of every communication.
If charges continue after cancellation, act immediately. Contact your bank within 3 business days of the unexpected charge. Do not wait, as some banks have time limits on dispute filing.
Stopee.com has helped thousands of New Zealand consumers navigate complex cancellations, dispute unfair billing and recover refunds. Our detailed guides cover cancellation processes for hundreds of services, plus your legal rights and escalation pathways. Visit Stopee to access free tools, checklists and consumer law resources-and check back if you encounter problems with Mellowflow or any other subscription.
Mellowflow contact details for cancellation
Email: hello@mellowflow.app
Note: No New Zealand postal address for Mellowflow is publicly available. Cancellation requests must be submitted via the Apple App Store, Google Play or email. If you need to escalate a dispute, contact the Commerce Commission (comcom.govt.nz) or your local Community Law Centre for assistance.
Stopee remains your resource for transparent, consumer-focused cancellation guidance. Bookmark this page and return whenever you need clear, step-by-step help with any subscription cancellation.