Manage Mytimerewards

How to cancel mytimerewards and protect your refund in new zealand

What mytimerewards is and how it works

Mytimerewards is a membership rewards programme linked to MyTime services that gives you recurring membership options, cashback credits, and special discounts as a member. Understanding what you're signed up for is the first step toward cancelling it confidently.

Overview of mytimerewards

Mytimerewards operates as a tiered membership system where you gain access to exclusive offers, package deals, and credit-based rewards. The programme can be either indefinite (no end date) or term-based (fixed duration with auto-renewal). Your membership sits within your MyTime account, which acts as your central hub for managing subscriptions and credits.

How the programme functions

You manage most membership activity through your MyTime online account, though in-store staff can also process requests for you. When you sign up, you typically authorise recurring charges to your card on file. Some accounts allow self-service cancellation from your account dashboard, while others require you to contact staff directly. Knowing which option applies to your account saves time and frustration.

Your consumer rights and why they matter for cancellation

New Zealand consumer law gives you specific protections when cancelling subscriptions and memberships, even if Mytimerewards documentation does not explicitly mention them.

Consumer guarantees act and online subscriptions

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel most online subscription or recurring memberships within 14 days of purchase, provided the service has not yet been fully delivered. This cooling-off period applies unless you explicitly agree otherwise. If Mytimerewards has not clearly disclosed their cancellation terms before you committed to payment, you may have grounds to invoke this statutory right.

If the company refuses to honour your cancellation request, you can escalate to the Commerce Commission or seek advice from a local consumer authority. Stopee recommends documenting all communication with Mytimerewards in case you need to prove your attempt to cancel.

Refund rights under new zealand law

Any refund you are entitled to must be returned to your original payment method (typically your credit card) within a reasonable timeframe. If Mytimerewards charges you a cancellation fee that seems excessive or unfair, you may challenge it as an unfair contract term under consumer protection law. Stopee's guide to cancellation protections can help you understand whether your fee is reasonable.

Methods to cancel mytimerewards

You have two primary routes to cancel your membership: online self-service or in-store staff assistance, depending on your account settings.

Online cancellation via MyTime account

If your account permits web-based cancellation, this is the fastest and most transparent method. You retain a digital record of your action, and the system processes your request immediately or schedules it according to your membership type.

In-store or staff-assisted cancellation

If online cancellation is not available, or if you prefer human support, you can visit the physical store or ring the support team. Staff can cancel immediately or schedule a future cancellation and will generate a reference number you should keep for your records.

Step-by-step: how to cancel mytimerewards online

If self-service cancellation is active on your account, follow these steps to cancel from your MyTime dashboard.

1. Go to the MyTime website and sign in with your email address and password.
   • If you have forgotten your login, click "Forgot password?" and follow the reset link.
2. Navigate to your Account Settings or Memberships section.
   • This is usually found in a dropdown menu under your profile icon or in a dedicated "Account" tab.
3. Locate the active Mytimerewards membership in your list of subscriptions.
   • Check whether it is listed as "Term" or "Indefinite" - this determines your cancellation timeline.
4. Select the membership and look for a "Cancel" or "Disable Auto-Renewal" option.
   • Pro tip: If you see only "Disable Auto-Renewal," choose that first to stop future charges, then confirm whether immediate cancellation is also available.
5. Confirm your cancellation request by clicking the final confirmation button.
   • Your account status will show either "Canceled" (immediate) or "Pending Cancellation" (end of term).
6. Take a screenshot or download your confirmation email and keep it in a safe place.
   • You will need this proof if you need to dispute charges or claim a refund later.

Step-by-step: how to cancel mytimerewards in-store or by phone

If you cannot cancel online, or prefer to speak to someone directly, contact the store or support team using this process.

1. Call the MyTime support line or visit your nearest store in person.
   • Have your membership number, account email, or proof of identity ready.
2. Clearly state that you want to cancel your Mytimerewards membership, not just suspend it.
   • Warning: Some staff may offer to "pause" rather than cancel - make sure you explicitly request cancellation if that is your intent.
3. Ask the staff member to process your cancellation immediately and provide you with a cancellation reference number.
   • If they say they need to schedule it for the end of your term, ask them to confirm this in writing or via email.
4. Ask for written confirmation - either a printed receipt, email, or SMS containing the reference number and cancellation date.
   • Pro tip: Write down the staff member's name, date, time, and store location in case you need to follow up.
5. Verify that your account status has changed to "Canceled" or "Pending Cancellation" within 24-48 hours by logging into MyTime online.
   • If the status has not changed, ring support again and reference your previous cancellation request.

What happens to your account after cancellation

Cancellation does not happen in a vacuum - your access, charges, and credits all shift according to your membership type.

Access and service continuity

For indefinite memberships, you lose access immediately after cancellation unless the system specifies a grace period. For term-based memberships marked "Pending Cancellation," you retain full membership benefits until your contract end date. After that date passes, your access is revoked and you cannot redeem new credits or discounts.

Billing and renewal charges

Cancelling auto-renewal on a term plan stops future renewals but does not refund the current billing cycle. You will be charged one final time when that cycle completes. Mytimerewards may also apply a cancellation fee if your account is configured to do so and you have a card on file - check your terms carefully to see if this applies to you.

If you are cancelling within New Zealand's 14-day cooling-off period, any charges for the current cycle may be refundable as a statutory right. Document your cancellation date and the charge date to support any refund claim.

Credits and unused value

Unused item credits or store credit typically remain valid only for a set post-termination period (often 30-90 days, depending on your plan). After that window closes, any remaining balance is forfeited. Stopee advises spending or transferring credits before your cancellation date becomes effective if possible.

Will you receive a refund?

Whether you get a refund depends on your membership type, cancellation timing, and the reason you are cancelling.

General refund policy

Mytimerewards can issue refunds for membership purchases and recurring charges through their point-of-sale system as full or partial amounts. By default, a "Delete Associated Credits" option is ticked in the refund process - if you untick it, any remaining credits stay on your account so you can use them within the grace period.

Pro tip: Always untick the "Delete Credits" box unless you have already used or transferred those credits to another card or account.

Refund payment routes and exceptions

Refunds must return to your original credit card by default - cash refunds are not typically offered unless a gift card option is enabled on your account. Ask staff whether this applies before requesting a cash refund. You should receive the refund within 5-10 working days of approval, though some credit card companies take longer to process inbound transfers.

Warning: Cancelling your membership does not automatically trigger a refund - these are separate actions. You must explicitly request a refund, and staff must confirm it has been processed.

Refund eligibility and new zealand cooling-off rights

If you cancelled within 14 days of your initial purchase and the service has not been fully used, you may have a statutory right to a full refund under the Consumer Guarantees Act, regardless of Mytimerewards' standard policy. Stopee recommends citing this right if the company initially refuses your refund request.

If a refund is denied unjustly, contact the Commerce Commission or your local Citizens Advice Bureau for support in escalating the complaint.

Pricing and plan comparison

Mytimerewards pricing varies by region and merchant configuration, and no publicly verified New Zealand pricing information for 2024-2025 was available at the time of writing.

Common mistakes to avoid when cancelling

Cancelling is stressful, and small oversights can cost you time and money - here is what to watch out for.

Mistake 1: confusing auto-renewal suspension with full cancellation

Many people disable auto-renewal and assume the membership is gone, but the account remains active until the current term expires. If you want immediate cancellation, you must explicitly request it and confirm the status changed to "Canceled," not "Pending Cancellation."

Mistake 2: failing to request a refund in writing

Verbal refund promises from staff carry little weight if a dispute arises later. Always ask for written confirmation (email, SMS, or printed receipt) that a refund has been approved and the expected processing date.

Mistake 3: ignoring the cooling-off period window

If you are within 14 days of purchase, mention your statutory cooling-off right explicitly when you cancel. Do not assume staff will volunteer this information - you must advocate for it yourself. Stopee recommends citing the Consumer Guarantees Act by name if Mytimerewards initially declines your refund claim.

Mistake 4: not keeping cancellation proof

Screenshots, emails, and reference numbers are your evidence that you cancelled. Without them, the company can claim they have no record of your request. Store all cancellation correspondence in a folder or email label for at least 12 months.

Mistake 5: forgetting about expiring credits before cancellation becomes final

Once your "Pending Cancellation" status becomes "Canceled," your credits typically expire within 30-90 days. Use them or lose them - do not let free value slip away while you wait for the cancellation to take effect.

Checklist for a smooth cancellation

Use this checklist to ensure you do not miss any critical steps.

• Check your MyTime account to confirm whether your membership is term-based or indefinite.
• Verify today's date and the 14-day cooling-off deadline (if applicable).
• Attempt online cancellation first if your account permits it.
• If online is unavailable, contact staff or support with your membership ID and proof of identity ready.
• Explicitly state you want to "cancel the membership" (not suspend or pause).
• Request written confirmation including a cancellation reference number and effective date.
• Record the staff member's name, time, and location if cancelling in-store.
• Ask whether cancellation fees or final charges will apply and confirm them in writing.
• If a refund is owed, request it in writing and note the expected processing date.
• Do not delete the credits box automatically - untick it so credits remain available during the grace period.
• Log back into your MyTime account 24-48 hours later to verify the status changed.
• Wait for the refund to appear (typically 5-10 working days) and check your credit card or bank statement.
• Keep all emails, receipts, and screenshots for 12 months in case of future disputes.
• If charges continue after cancellation, ring support immediately with your reference number.

After cancellation: what to do next

Your cancellation is submitted, but the journey does not end there - follow up to protect yourself.

Verification and account monitoring

Log into your MyTime account within 48 hours and confirm that your membership status shows "Canceled" or "Pending Cancellation." If it still shows "Active," ring support immediately and reference your cancellation request. Set a reminder on your phone or calendar to check again one week later, just in case the system has a processing delay.

Charge monitoring

Check your credit card or bank statement every few days for the next two billing cycles. If you see any charges related to Mytimerewards after your cancellation date, contact your bank immediately to report the error and request a chargeback if necessary. Keep your cancellation confirmation number handy for this conversation.

Refund follow-up

If a refund was promised, it should appear within 5-10 working days. If 10 days have passed and the refund has not landed, ring Mytimerewards support with your refund reference number and ask for an expected timeline. If they cannot provide one, escalate to your bank's dispute team.

Stopee's cancellation tracking tools can help you log all interactions and reminders so you never lose track of a pending refund or charge.

If mytimerewards refuses to cancel or refund you

Sometimes a company refuses your cancellation or refund claim - here is how to escalate in New Zealand.

Document everything and request escalation

Send a formal written request (email or letter) to Mytimerewards support clearly stating your cancellation date, reference number, and reason for the request. Include copies of all prior communications and reference the Consumer Guarantees Act if you are within the 14-day cooling-off period. Request a written response within 10 working days.

Escalate to the commerce commission

If Mytimerewards does not respond or refuses your claim unreasonably, file a complaint with the New Zealand Commerce Commission. You can lodge a complaint online at www.comcom.govt.nz or contact your local Citizens Advice Bureau for free guidance. The Commission can investigate whether the company has breached consumer protection law and force them to comply.

Chargeback and dispute rights

You also have the right to dispute any unauthorised or repeated charges with your credit card company or bank. Contact them and ask to open a dispute. Your bank will investigate and may reverse the charges while they investigate. This is a powerful tool if Mytimerewards continues to charge you after a valid cancellation.

Stopee has helped thousands of consumers navigate exactly this scenario - do not give up if the first response is "no."

Contact information and further support

If you need help cancelling Mytimerewards or disputing charges, here are the key contacts and resources for New Zealand consumers.

New zealand consumer authorities and escalation

New Zealand Commerce Commission: www.comcom.govt.nz | Phone: 0800 943 600

Citizens Advice Bureau (free consumer advice): www.cab.org.nz | Find your local branch at www.cab.org.nz/get-help

Stopee.com: A consumer advocacy and subscription cancellation resource for New Zealand, offering step-by-step guides, rights information, and checklists to help you cancel services and recover refunds.

If mytimerewards has a new zealand support contact

As Mytimerewards appears to be primarily UK-based with limited public New Zealand support infrastructure, contact MyTime support through the main website or the store where you signed up. Request to speak to a supervisor if initial staff cannot assist with your cancellation or refund request.

Your next step

You now have all the tools and knowledge to cancel Mytimerewards confidently and claim any refund you are legally entitled to. If you encounter resistance, reference New Zealand's Consumer Guarantees Act and escalate to the Commerce Commission - you have the law on your side. Stopee is here to remind you that your consumer rights are real and enforceable.