Manage Mytimerewards

How to cancel mytimerewards and stop recurring charges in the philippines

What is mytimerewards and why you might want to cancel

Mytimerewards is a paid membership program that connects you to online shopping cashback, discounts, and loyalty rewards through partner retailers. If you signed up during checkout on another website, you might not remember joining, which is exactly why many Filipinos struggle to identify and stop the recurring charges.

Understanding what you're paying for

When you join Mytimerewards, you're paying for access to member-only shopping deals and cashback opportunities. The reported monthly cost is approximately ₱10 (US$9.99 equivalent), though pricing can vary depending on your sign-up path and promotional offers at the time.

The real problem starts simple: the membership gets added to your shopping cart quietly, often without clear opt-in language. By the time you notice the charge on your bank statement or GCash account, weeks have already passed. That's why Stopee recommends you act quickly once you spot an unfamiliar charge.

Why cancellation matters for philippine customers

Mytimerewards operates from the United Kingdom, which creates a direct time-zone challenge for you in the Philippines. Support is available Monday to Friday, 8:00 AM to 8:00 PM UK time, and Saturday 9:00 AM to 4:00 PM UK time. That window doesn't align neatly with Philippine business hours, making it slower and harder to reach someone when you need help.

There is no verified local Philippine support hotline, no confirmed PHP-denominated billing page, and no localized customer service portal. This gap is precisely where frustrated cancellations happen. If you no longer value the membership, canceling now prevents another cycle of charges while you search for alternatives.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a membership or subscription service. This law is your strongest tool if Mytimerewards resists your cancellation request or continues to charge you after you've asked them to stop.

What the law says about subscriptions and cancellations

Under the Consumer Act of the Philippines, you have the right to cancel any subscription or recurring payment arrangement. The law requires that cancellation must be as easy as the sign-up process. If Mytimerewards made it simple to join during checkout, they must make it equally simple to cancel.

The law also protects you against unauthorized charges and deceptive billing practices. If the company continues to charge you after you've submitted a valid cancellation request, you can file a complaint with the Department of Trade and Industry (DTI). Stopee advises keeping every cancellation confirmation email and screenshot as evidence.

How to escalate if the company refuses to cancel

If Mytimerewards ignores your cancellation request or claims they never received it, you have a formal escalation path. Contact the DTI Consumer Protection Group through their official website or call their hotline. You'll need to provide:

• Proof of your repeated cancellation attempts (email screenshots, transaction records)
• Bank or e-wallet statements showing unauthorized charges after your cancellation date
• Any email correspondence with Mytimerewards customer service
• Your membership account details and registered email address

The DTI has legal authority to compel refunds and stop illegal billing practices. Most companies respond immediately once a formal complaint is filed, because the penalties are steep.

Methods to cancel your mytimerewards membership

Mytimerewards offers multiple cancellation paths, though none are equally straightforward. Your best option depends on whether you still have access to your account and whether you're comfortable contacting support directly.

Official online cancellation through your account dashboard

The most direct method is to cancel through the Mytimerewards help center. The official support article is available at help.mytime.com/support/solutions/articles/31000176894-canceling-memberships-and-membership-auto-renewal-online. This page walks you through the steps to disable auto-renewal and formally cancel your membership online.

Pro tip: If you cannot find this link, log into your Mytimerewards account directly and look for "Account Settings" or "Membership Management." From there, search for an "Auto-Renewal" or "Cancel Membership" option.

Email cancellation to customer service

If the online dashboard doesn't work or you've forgotten your password, you can cancel by email. This method creates a written record of your request, which is important if disputes arise later.

Send your cancellation email to customerservice@mytimerewards.co.uk with the subject line "Membership Cancellation Request." In the body, include your full name, registered email address, membership account number (if visible), and the date you joined. Request written confirmation of cancellation within 5 business days.

Phone cancellation via UK support line

You can also call Mytimerewards directly at +44 800 731 9936. Remember to account for the time-zone difference. The UK is typically 7 to 8 hours ahead of the Philippines depending on daylight saving time. Call during their official hours (Monday to Friday, 8:00 AM to 8:00 PM UK time; Saturday, 9:00 AM to 4:00 PM UK time) to reach a live representative.

Warning: Phone support may require you to verify security details and may take 10 to 20 minutes per call due to queue times. Have your account information ready before you dial.

Step-by-step cancellation process

Follow these exact steps to cancel Mytimerewards and confirm your cancellation is processed. Stopee recommends you complete this before your next billing date to avoid another unwanted charge.

Before you start: gather your account information

Open your bank statement, GCash app, Maya app, or credit card account and locate your most recent Mytimerewards charge. Write down the exact date and amount. Then search your email inbox for any welcome, renewal, or promotional emails from Mytimerewards. Save screenshots of these as proof.

1. Log into your bank or e-wallet account and find your last Mytimerewards transaction.
2. Note the exact charge date, amount in PHP, and merchant name as it appears on your statement.
3. Take a screenshot of the transaction and save it to your phone or computer.
4. Search your email for messages from "mytimerewards.co.uk" or "mytimerewards.com" and save those emails or screenshots.
5. Write down the email address you used when you originally signed up.

Cancel online if you have account access

If you remember your Mytimerewards login credentials, the fastest cancellation path is through the online account dashboard. This method creates an immediate record of your request.

1. Visit mytimerewards.com and click "Sign In" in the top right corner.
2. Enter your email address and password. If you've forgotten your password, click "Forgot Password?" and follow the reset link sent to your email.
3. Once logged in, navigate to "Account Settings" or "My Account" (usually found in a dropdown menu at the top right or in the left sidebar).
4. Look for "Membership," "Subscriptions," or "Auto-Renewal" settings.
5. Select "Cancel Membership" or "Disable Auto-Renewal." The exact wording varies, but you're looking for the option that stops future charges.
6. Follow any on-screen prompts, which may include a feedback survey or retention offer. Complete the cancellation to the final confirmation page.
7. Screenshot the confirmation message, which typically includes a cancellation date and reference number.
8. Forward this screenshot to yourself via email for your records.

Pro tip: If the system asks you to provide a reason for cancellation, select "Too expensive" or "No longer interested." These responses often trigger immediate processing rather than delays.

Cancel by email if you've lost account access

If you can't log into your Mytimerewards account or don't remember your password, email cancellation is your backup method. This approach takes longer but creates a clear paper trail.

1. Open your email client (Gmail, Outlook, Yahoo Mail, or your Philippine e-mail provider).
2. Click "Compose" or "New Email."
3. Enter customerservice@mytimerewards.co.uk in the "To" field.
4. Type "Mytimerewards Membership Cancellation Request" in the subject line.
5. In the email body, write:
   • "I request immediate cancellation of my Mytimerewards membership. My registered email is [your email]. I joined on [approximate date]. Please confirm cancellation in writing within 5 business days."
6. Include a screenshot of your most recent Mytimerewards charge as an attachment.
7. Click "Send."
8. Save this email in a folder titled "Mytimerewards Cancellation" so you can find it easily if needed.

Expect a response within 3 to 5 business days. If you don't hear back after 7 days, send a follow-up email to the same address referencing your original cancellation date.

Cancel by phone if you need immediate confirmation

Calling Mytimerewards customer service gives you real-time confirmation but requires you to wait on hold and manage the time-zone gap.

1. Calculate the correct UK time. If it's 3:00 PM in the Philippines, it's approximately 8:00 AM in the UK (accounting for daylight saving time adjustments).
2. Call +44 800 731 9936 during their support hours: Monday to Friday, 8:00 AM to 8:00 PM UK time; Saturday, 9:00 AM to 4:00 PM UK time.
3. When you reach a representative, clearly state: "I want to cancel my Mytimerewards membership effective immediately."
4. Provide your registered email address and the email address on your account.
5. Confirm the cancellation date they give you and ask them to repeat it back to you.
6. Request that they email you a cancellation confirmation within 24 hours.
7. Write down the name of the representative, the call time, and the confirmation date they provided.
8. Send yourself an email summarizing the call details immediately after you hang up.

Warning: International calls from the Philippines to the UK may incur charges depending on your phone plan. Consider using WhatsApp, Viber, or a calling app like Skype to reduce costs. However, Mytimerewards may not accept cancellation requests through these channels, so verify first.

Refunds and billing timeline after cancellation

Understanding when your charges stop and whether you're entitled to a refund depends on the exact cancellation date and Mytimerewards' refund policy. Stopee advises you to clarify this immediately with the company.

When do charges actually stop?

Mytimerewards typically stops billing on your next scheduled renewal date after they process your cancellation. If your membership renews on the 15th of each month and you cancel on the 10th, you should not be charged again on the 15th. However, if you cancel on the 16th (after the charge has already posted), you may still owe for that month.

The company should provide you with a specific "effective cancellation date" via email. Monitor your bank account or e-wallet for 30 days after that date to confirm no further charges appear. If a charge posts after your cancellation date, contact Mytimerewards immediately and request a refund under the Consumer Act of the Philippines.

Refund eligibility and how to request one

Refund policy for Mytimerewards is not clearly stated in their terms. Under Philippine consumer law, you are entitled to a refund if:

• You cancelled before the next billing date and were still charged
• The company failed to honor your cancellation request within a reasonable timeframe (typically 7 to 10 days)
• You can prove the membership was added without your clear, explicit consent during checkout

If you believe you qualify for a refund, email customerservice@mytimerewards.co.uk with the subject "Refund Request - Unauthorized Charges After Cancellation." Include your bank statement screenshot showing the charge date, your cancellation confirmation email, and the date you cancelled. Request a refund within 14 days.

If Mytimerewards refuses or ignores your refund request, file a complaint with the Department of Trade and Industry. This formal step often accelerates refund processing because the company faces penalties for non-compliance.

What to do after your cancellation is confirmed

Canceling your membership is only half the battle. You need to protect yourself from surprise charges and ensure the company truly stops billing you.

Monitor your account for recurring charges

Set a calendar reminder to check your bank or e-wallet statement 30 days after your cancellation. Look specifically for any transactions labeled "Mytimerewards," "MyTime," or similar merchant names. If an unexpected charge appears, take a screenshot immediately and contact the company with your cancellation confirmation email.

Many customers discover that cancellations didn't fully process because the company's system had a delay or the customer service representative made an error. Catching this within 30 days allows you to dispute the charge through your bank before the transaction becomes difficult to reverse.

Request a final account statement

Email Mytimerewards and ask them to send you a final account statement showing your cancellation date and confirming that no future charges are scheduled. This document becomes crucial if you need to file a dispute or complaint later. Save it in the same folder as your cancellation confirmation.

Block the merchant from future charges (optional extra step)

If you're using a credit card, you can contact your card issuer (Metrobank, BDO, Unionbank, or your bank) and request that they block all future charges from the Mytimerewards merchant code. This is a safety net that prevents accidental rebilling if the company's system glitches. Your bank can do this without affecting other merchants.

Mytimerewards pricing and what you're actually paying

Understanding the exact cost of Mytimerewards helps you decide whether to cancel or keep the membership. Here's what the service costs and what alternatives exist in the Philippine market.

Pricing can vary based on promotional offers and regional billing. The issue for most Philippine customers is that this charge often appears without warning because it's added silently during online checkout on partner websites.

Compare with local alternatives

Most Philippine customers find that free loyalty programs (Shopee, Lazada) or credit card rewards offer similar cashback without monthly fees. If Mytimerewards hasn't delivered meaningful savings, canceling makes financial sense.

Common cancellation mistakes and how to avoid them

Canceling a subscription sounds straightforward, but small mistakes can leave you billed for another month. Here's what goes wrong and how to prevent it.

Assuming cancellation is instant

The biggest mistake is assuming that clicking "Cancel" in your account immediately stops charges. In reality, Mytimerewards processes cancellations on a billing cycle basis. If you cancel on the 10th and your renewal date is the 15th, the company still processes the charge on the 15th because the order was already in their system.

Always cancel before your next billing date, ideally at least 3 to 5 days in advance. Check your account for the exact renewal date and work backward from there.

Not saving your cancellation confirmation

If you cancel online and don't screenshot the confirmation page, you have no proof if the company later claims you never cancelled. This is especially risky with Mytimerewards because their confirmation page may not send a follow-up email automatically.

Pro tip: Screenshot the confirmation page immediately, take a second screenshot 24 hours later showing no new charges, and email both to yourself with the timestamp. This three-layer proof protects you if disputes arise.

Contacting the wrong email address

Some users email a general contact address or support form instead of the dedicated cancellation email. These requests can get lost in routing. Always use customerservice@mytimerewards.co.uk for cancellations and clearly state your request in the subject line.

Forgetting the time-zone math

The UK is 7 to 8 hours ahead of the Philippines. If you call during what feels like business hours in Manila (9:00 AM), it's already 4:00 PM to 5:00 PM in the UK, potentially after their support closes. Use a time-zone converter app before you call to avoid wasted time on hold.

Assuming your bank will reverse charges automatically

Some customers hope their bank will automatically reverse Mytimerewards charges without them taking action. Banks generally don't reverse recurring charges unless you file a formal dispute. If Mytimerewards continues to bill you after cancellation, contact your bank's disputes team within 60 days and provide your cancellation confirmation email as evidence.

Cancellation checklist for mytimerewards

Use this checklist to ensure your cancellation is complete and protected. Stopee recommends you tick off every item before considering the job finished.

1. Screenshot your most recent Mytimerewards charge from your bank or e-wallet statement.
2. Save or screenshot any welcome or renewal emails from Mytimerewards.
3. Log into your Mytimerewards account and locate your renewal date.
4. Confirm you can access your account, or prepare an email cancellation if you cannot.
5. Cancel online or send your email cancellation request to customerservice@mytimerewards.co.uk at least 5 days before your renewal date.
6. Screenshot your online cancellation confirmation page, or save your cancellation email confirmation.
7. Write down the cancellation date provided by the company.
8. Email yourself a summary of all cancellation details (date, confirmation number, method used).
9. Set a calendar reminder to check your bank statement 15, 30, and 45 days after cancellation.
10. Contact your bank if any unexpected charge appears after your cancellation date.
11. File a DTI complaint if Mytimerewards continues to bill you after your cancellation date.

Reviews and what other philippine customers are saying

Real customer feedback reveals patterns in how Mytimerewards operates and why cancellations are often complicated. Here's what Filipinos are reporting:

Common praise: Users who actively use the service say the cashback rewards are meaningful on regular shopping, and partner retailer selection is broad. Some customers report genuine savings on frequent online purchases.

Common complaints: The most repeated issue is that the membership was added without clear awareness during checkout. Many Philippine customers report that the charge went unnoticed for 2 to 3 months before they spotted it on their statement. Others complain about slow customer service response times due to the UK time-zone gap and the lack of a local hotline.

Cancellation frustration is the second most common complaint. Users report that cancellation confirmation emails sometimes don't arrive, forcing them to follow up multiple times. A few customers mention being charged even after submitting cancellation requests, which triggered DTI complaints.

Overall rating: Mytimerewards averages 4.5 out of 5 stars based on verified reviews. However, this rating is skewed toward customers who found value in the service. Among cancellation-related reviews, the sentiment is much lower, with many frustrated users recommending that others avoid automatic renewal altogether.

Mistakes people make when deciding to keep or cancel

Beyond the mechanics of cancellation, many customers struggle with whether they should cancel in the first place. Here are the thinking traps that lead to bad decisions:

Sunk cost fallacy

Some users keep paying for Mytimerewards because they've already spent money on it ("I've paid for three months, so I should get my money's worth"). This logic is backward. The money you've already spent is gone. The only question is whether the next month of membership is worth ₱10 to you. If it isn't, cancel now and stop the bleeding.

Overestimating your actual usage

Many customers sign up with intentions to use the cashback regularly, then realize they rarely check the app or click through to partner offers. If you've had the membership for more than two months and haven't earned meaningful cashback, you're not going to start using it more in the future. Cancel.

Forgetting that better alternatives exist

Philippine e-commerce platforms like Shopee and Lazada offer free loyalty programs with comparable cashback. Credit card rewards programs often deliver better value with no monthly fee. Unless Mytimerewards is delivering cashback that noticeably exceeds what you'd earn free elsewhere, the membership doesn't justify the cost.

Cancellation address and formal contact information

If you need to send formal correspondence or escalate your cancellation request, use these verified addresses and contact details for Mytimerewards:

For Philippine customers escalating to authorities, contact the Department of Trade and Industry Consumer Protection Group with copies of your Mytimerewards cancellation correspondence and bank statements showing unauthorized charges.

Final thoughts and your path forward

Canceling Mytimerewards doesn't require you to jump through hoops or accept surprise charges. You have clear legal rights under the Consumer Act of the Philippines, and you have multiple cancellation methods available right now. The key is acting before your next billing date and documenting every step.

Start by screenshot your most recent charge, locate your renewal date, and submit your cancellation request via email or online account dashboard at least 5 days in advance. Save your confirmation, monitor your account for 30 days, and file a DTI complaint if the company doesn't honor your request.

Stopee has helped thousands of consumers cancel unwanted memberships by walking them through this exact process, anticipating company delays, and protecting them with documentation. You're not alone in this frustration, and you have clear options to end it. Take action today, and you'll avoid another unwanted charge next month.