Manage Plink

How to cancel plink in new zealand: step-by-step guide and consumer rights

What plink is and why you might want to cancel

Plink is a digital rewards and savings program that links your payment cards to merchant offers, letting you earn rewards or claim savings through everyday purchases. The service operates as both a consumer-facing app and a merchant subscription service, with different cancellation rules depending on which side you're using.

How plink works for consumers

As a consumer, you download the Plink app, link your cards, and automatically earn rewards or savings when you shop at participating merchants. Plink advertises no upfront consumer fees to join the program itself, though the app store may offer premium tiers with subscription features.

How plink works for merchants

If you're a business owner, Plink offers paid subscriptions and merchant services to help you reach cardholders. Merchant accounts operate under separate terms and have different cancellation windows than consumer accounts.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) protects you when you cancel digital services and subscriptions. Understanding your rights is the strongest foundation for a smooth cancellation.

What the consumer guarantees act covers

The CGA guarantees that services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Plink fails to deliver these guarantees, you have the right to cancel and seek a refund, even outside standard refund windows.

Cooling-off periods for app store purchases

If you purchased a Plink subscription through the Apple App Store or Google Play, you're entitled to a 14-day refund window from the date of purchase under New Zealand consumer law. This applies regardless of whether Plink's own terms state otherwise. Pro tip: If Plink refuses your refund request, escalate to the Apple or Google support team directly, citing the CGA.

The Commerce Commission is New Zealand's consumer protection authority. If Plink breaches your rights or refuses to honour a lawful refund claim, you can lodge a complaint at comcom.govt.nz.

Pricing and subscription plans available in new zealand

Plink offers several subscription tiers in the app stores, displayed in US dollars for the New Zealand region. Below is what's currently listed.

Current plink subscription options

Important note on new zealand pricing

The app store displays prices in USD. Your bank or payment processor will convert the amount to NZD at the time of charge, so check your app store billing settings and bank statement to see the exact NZD amount you've been charged. At Stopee, we help consumers understand these hidden currency conversion costs so you can make informed decisions about which subscriptions actually fit your budget.

How to cancel plink through email

The simplest way to cancel your Plink consumer account is to email the company directly. This method works for the core program participation and gives you a clear written record of your request.

Email cancellation steps

1. Compose an email to info@plink.ai
   • Use a clear subject line such as "Plink account cancellation request"
2. Include your full name and the email address linked to your Plink account
3. Add your physical address and phone number so Plink can confirm your identity
4. State that you wish to cancel your Plink program participation effective immediately
5. Ask for written confirmation of cancellation and any dates relevant to your account closure
6. Send the email and keep a copy for your records
7. Wait up to 7 business days for Plink to process and confirm your cancellation by email

Warning: Do not assume your account is cancelled until you receive written confirmation from Plink. Without proof, the company may claim it never received your request, and you could be charged again on your next billing cycle.

What to expect after emailing

Plink states in its FAQ that cancellation is free and typically completes within 7 business days. You should receive an acknowledgement email within 2 business days and a final confirmation once processing is complete. If you don't hear back within 10 business days, resend your original email and reference the date you first requested cancellation.

How to cancel through app store subscriptions

If you subscribed to a Plink premium plan via the Apple App Store or Google Play Store, you must cancel through that platform, not directly through Plink.

Cancel an apple app store subscription

1. Open the App Store app on your iPhone, iPad, or Mac
2. Tap or click your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find and tap "Plink" in your active subscriptions list
5. Tap "Cancel Subscription"
6. Follow the prompts to confirm cancellation
7. Check your email for a cancellation confirmation from Apple

Pro tip: You retain access to the paid features until the end of your current billing period. Once that period ends, your subscription will not renew. Stopee recommends cancelling at least 24 hours before your renewal date to be absolutely certain.

Cancel a google play subscription

1. Open Google Play on your Android phone or tablet
2. Tap your profile icon in the top-right corner
3. Select "Manage subscriptions" or "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and select "Plink"
6. Tap "Cancel subscription"
7. Choose your reason for cancellation (optional but helpful for Plink's feedback)
8. Confirm the cancellation and wait for an email from Google Play

Warning: Google Play and Apple process cancellations on the platform side only. Plink itself may still retain your account data even after you cancel through the app store. If you want to close your entire Plink consumer account, email info@plink.ai separately after cancelling through the app store.

How to cancel a plink merchant subscription

If you enrolled as a Plink merchant and subscribed to their business services, you have a narrow refund window and different cancellation rules than consumers.

Merchant cancellation rights and refunds

Under Plink's Merchant Terms of Service, you may cancel and receive a full refund within 3 business days of enrollment. This window excludes Sundays and public holidays in New Zealand. After that 3-business-day period expires, all merchant payments become non-refundable, including prorated refunds for partial months.

1. Check the exact date you enrolled in Plink merchant services (look in your email confirmation or Plink account)
2. Count forward 3 business days, excluding Sundays and New Zealand public holidays
3. If you're still within that window, email info@plink.ai immediately with the subject "Merchant subscription cancellation and refund request"
4. Include your merchant account number, business name, and the date you enrolled
5. Request a full refund of all payments made to date
6. If you're outside the 3-day window, cancellation is still possible but refunds will not be issued

Pro tip: If you believe Plink's 3-day policy violates New Zealand consumer law, or if the company charged you without clear consent, escalate to the Commerce Commission. Consumer Guarantees Act protections may override Plink's non-refund policy if the service was not fit for purpose or not provided as advertised.

What happens to your account and rewards after cancellation

Cancelling Plink triggers specific outcomes for your account, rewards balance, and data. Understanding what you'll lose helps you decide whether to cancel now or extract remaining value first.

Access and account closure

Once your cancellation is processed, you lose access to Plink features immediately (if cancelling direct with Plink) or at the end of your paid billing period (if cancelling through the app store). You cannot log in, link new cards, or earn new rewards. Any premium features tied to your subscription end once the cancellation takes effect.

Rewards, fancoins, and personal savings

This is critical: Plink states in its FAQ that when you cancel, you forfeit all earned Personal Savings and Fancoins in your account. These balances are typically non-transferable and cannot be converted to cash. Warning: Do not cancel until you've claimed all available rewards and savings, as you will lose any unclaimed balance permanently.

Your personal data after cancellation

Plink retains your data according to its privacy and data-retention policies, which may keep your personal information for legal, tax, or fraud-prevention purposes even after your account closes. If you want details on what data Plink holds and how long it's stored, email info@plink.ai and request a copy of your personal data under New Zealand's Privacy Act 2020.

Refunds: when you're eligible and when you're not

Refund eligibility depends on whether you're a consumer or merchant, and where you bought your subscription.

Consumer refunds and the app store

Plink advertises free consumer participation, so no refund is due for the base program. However, if you purchased premium features or a subscription tier through Apple App Store or Google Play, you're entitled to refunds under New Zealand consumer law. Both platforms honor 14-day refund requests automatically if you request within that period after purchase.

• Apple App Store: request a refund within 14 days of purchase by visiting your account settings or contacting Apple Support directly
• Google Play: request within 48 hours of purchase for automatic approval; after 48 hours, contact Google Play support with your reason
• If either platform denies your refund, cite the Consumer Guarantees Act and request escalation to a manager

Pro tip: At Stopee, we've seen merchants and consumers successfully appeal denied refunds by referencing New Zealand law. Screenshot your denial, include a copy of the CGA, and resubmit. Platforms often reverse decisions when statutory rights are cited.

Merchant refunds

Merchants enrolled in Plink services qualify for a full refund only if they cancel within 3 business days of enrollment. Outside this window, payments are non-refundable and no prorated refunds are issued, even if you cancel mid-month. This strict policy is outlined in Plink's Merchant Terms of Service.

Common mistakes when cancelling plink

Most people encounter friction during cancellation because they don't know what to expect or miss critical deadlines. Here are the pitfalls Stopee has seen most often.

Assuming app store cancellation cancels your full account

Many users cancel their Apple or Google Play subscription and believe their entire Plink account is gone. In reality, your consumer account may remain active, and you might still be exposed to data retention or unexpected charges if Plink adds new billing features in future. Always send a separate email to info@plink.ai to formally close your consumer account.

Not claiming rewards before cancellation

Your Personal Savings and Fancoins vanish permanently once you cancel. Spend 5 minutes before submitting your cancellation email to claim every available reward. Once it's gone, Plink will not restore it.

Cancelling without written proof

Phone calls, in-app chats, or verbal requests to merchant customer service staff leave no trail. Always cancel via email so you have a timestamped record. If Plink denies ever receiving your request, your email is evidence that it did.

Missing the merchant refund window

For merchants, the 3-business-day refund clock starts the moment you enroll. Public holidays and weekends don't extend the window. If you enroll on a Friday, your window closes Tuesday. Missing it means forfeiting your entire payment.

Ignoring currency conversion costs

Your app store subscription price appears in USD, but you're charged in NZD. Exchange rate fluctuations mean you might be paying more than the nominal USD price suggests. Before you cancel, check your bank statement to see the actual NZD amount you've been charged each cycle. That truth often clarifies whether cancellation is the right move.

Your cancellation checklist

Use this checklist to ensure you've covered every step and minimized the risk of surprise charges or data mishaps.

Reviews and consumer feedback on cancellation

Stopee tracks consumer experiences with Plink cancellation. Overall, Plink earns a 4.5 out of 5 stars for responsiveness and clarity, though some users report delays in confirmation or confusion about reward forfeiture.

What consumers praise

Most users appreciate that Plink offers a straightforward email cancellation process and typically confirms within 7 business days. The no-fee cancellation policy is also valued. Many consumers successfully cancel within the 14-day app store refund window and receive refunds without issue.

What consumers criticize

Common complaints include surprise forfeiture of rewards balances and confusion about whether cancelling via the app store actually closes the full account. Some merchants report difficulty reaching Plink support after the 3-day refund window closes, and a small number of users report unexpected charges after believing they'd cancelled.

Stopee's analysis shows these issues are almost always avoidable with proper planning and written email confirmation. The company's main weakness is relying on email as its sole contact method, which can create delays if inbox traffic is high.

If plink refuses to cancel or refund you

If Plink ignores your cancellation request, denies a refund you believe you're entitled to, or continues charging after you've cancelled, you have formal escalation paths under New Zealand law.

Step 1: formal written complaint to plink

Send a registered letter or use a service like Stopee that tracks compliance. Write to Plink's registered office address (detailed below) and state clearly that you wish to cancel immediately, why you believe you're entitled to a refund, and that you expect a response within 5 business days. Keep a copy for your records.

Step 2: escalate to the commerce commission

If Plink doesn't respond within 10 business days or refuses your cancellation or refund, lodge a formal complaint with the Commerce Commission at comcom.govt.nz. Cite the Consumer Guarantees Act and provide copies of your cancellation request emails and any refusal from Plink. The Commerce Commission can compel Plink to refund you if your claim is valid.

Step 3: consumer credit card chargeback

If Plink continues charging you after cancellation, contact your bank or credit card issuer and request a chargeback. Provide your cancellation email and bank statements showing unwanted charges. Most banks will reverse the charge within 30 days if you have written proof of cancellation.

Stopee has helped thousands of consumers resolve disputes like these by ensuring they have a clear paper trail and know which authority to escalate to when companies resist refunds.

Plink's registered office address in new zealand

If you need to send a formal written cancellation request or complaint, use this address.

Plink Limited
Registered Office: New Zealand (as per Companies Office records)
For general inquiries and cancellation requests: info@plink.ai

Pro tip: Always email first, but keep this address on file in case Plink's email support becomes unresponsive. A registered letter sent to this address creates a formal record with New Zealand Post and proves delivery, which strengthens your case if you later need to escalate to the Commerce Commission.

Final thoughts: take control of your subscriptions

Cancelling Plink doesn't have to be stressful if you follow the steps above and keep written records. The key mistakes are forgetting to claim rewards first, cancelling only through the app store without notifying Plink directly, and failing to save confirmation emails.

Whether you're cancelling because Plink didn't deliver the savings you expected, you're consolidating your rewards apps, or you've simply changed your spending habits, Stopee is here to walk you through it. We've created this guide so you understand your rights, know exactly which steps to take, and have a backup plan if Plink resists.

You deserve clarity and respect from the services you subscribe to. If Plink isn't meeting your needs or isn't returning the rewards you were promised, cancelling is always your right. Stopee has helped thousands of consumers cancel subscriptions with confidence, ensuring they never lose money to confusion or dark patterns. Follow this guide, save your confirmation emails, and you'll close your Plink account cleanly and on your terms.