Manage Team 1 Global

How to cancel team 1 global and protect your refund rights in new zealand

Understanding team 1 global and why you might cancel

Team 1 Global (also branded as 1GLOBAL) provides connectivity solutions across wearable plans, prepaid SIM services and IoT/data subscriptions. If you've signed up for one of their services and want to exit, understanding your options upfront saves time and frustration.

What team 1 global offers

Team 1 Global operates internationally and delivers local numbers, roaming connectivity and data services through a web portal and customer support team. Their three main service types are wearable subscription plans, prepaid SIM credit services and 1GLOBAL for Things (enterprise IoT and data solutions). New Zealand customers access these services under the company's standard terms, though cancellation processes and refund eligibility vary by service type.

Why new zealand consumers cancel

Common reasons you might want to cancel include switching to another provider, no longer needing the service, billing concerns or finding better value elsewhere. Whatever your reason, you have consumer protections under New Zealand law that Stopee recommends you understand before you act. The Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) give you rights even if the company's terms appear to limit refunds.

Your cancellation options at a glance

Team 1 Global offers different cancellation routes depending on which service you use.

Cancellation methods for each service type

Fastest cancellation method

For wearable plans and 1GLOBAL for Things, email directly to business.help@1global.com with your account details and a clear cancellation request. This leaves a written record, which is essential if a dispute arises later. For prepaid SIM services, simply stop using the service immediately-no formal cancellation step is required, but if you want a refund you must send a written request within 30 days of your last usage date. Stopee advises keeping screenshots of your last transaction as proof of the usage date.

Step-by-step: how to cancel your wearable plan

Wearable subscriptions are the most common Team 1 Global service in New Zealand.

Cancel via the self-care portal

1. Log in to your Team 1 Global account at the self-care portal using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to your subscriptions or billing section-this is usually labelled "My Plans", "Active Subscriptions" or "Billing".
   • Look for the wearable plan you want to cancel; it will show your current billing cycle.
3. Select the plan and find the "Cancel" or "End subscription" button.
   • The portal may ask why you're cancelling; this is optional feedback.
4. Confirm your cancellation.
   • The system should display a confirmation message and send you a confirmation email. Save this email as proof.
5. Check that the cancellation is recorded in your account-refresh the page and verify the plan no longer shows as "Active".
   • Pro tip: If the cancellation button is greyed out or missing, the account may be locked. Move to the email method below.

Cancel via email (if portal cancellation fails)

1. Send an email to business.help@1global.com with the subject line "Cancellation Request".
   • Include your full name, account email address and the phone number or device IMEI linked to your wearable plan.
2. State clearly: "I request cancellation of my wearable subscription plan effective immediately" (or your preferred date).
   • Avoid vague language; be direct and specific.
3. Ask for written confirmation of your cancellation in the reply email.
   • This is your paper trail if the company later claims you never cancelled.
4. Send the email from the address registered to your Team 1 Global account.
   • Warning: If you send from a different email address, the support team may ask you to re-send from your registered email for security reasons. This delays the process.
5. Wait for a reply within 2-3 business days.
   • If you don't hear back, check your spam folder and follow up with a second email marked "Follow-up: Cancellation Request".

Step-by-step: how to cancel your prepaid SIM service

Prepaid SIM cancellation is simpler than subscriptions because you don't sign a contract.

Stop using the service and reclaim remaining credit

1. Stop making calls, sending texts or using data on the prepaid SIM.
   • The service ends automatically when you stop using it; no formal cancellation is needed.
2. Note the date of your last usage and your remaining credit balance.
   • Log in to your Team 1 Global account or check your latest invoice or portal dashboard to confirm the balance.
3. If your remaining credit is over AUD 5 (approximately NZD 5.50) and consists of cash credit (not promotional credit), you may request a refund.
   • Warning: Promotional credit, bonus credit and balances of AUD 5 or less are never refundable under Team 1 Global's terms.
4. Send a written refund request to business.help@1global.com within 30 days of your last usage.
   • Include: your account email, the date of your last usage, your SIM phone number and the current credit balance.
5. Team 1 Global will process your refund to your original payment method within 5-10 business days of approval.
   • You'll receive a confirmation email when the refund is issued.

Important prepaid SIM notes

Prepaid SIM accounts fall under Australian terms and conditions on the 1GLOBAL website, even for New Zealand customers. This means Australian consumer law sometimes applies. However, Stopee reminds you that New Zealand's Consumer Guarantees Act may override those terms if they conflict. If Team 1 Global refuses to refund eligible credit, you have the right to escalate the complaint to the Commerce Commission or your provider's local dispute resolution scheme.

Step-by-step: how to cancel 1GLOBAL for things

1GLOBAL for Things is an IoT and enterprise data service with different terms to consumer wearables.

Request termination and claim your 14-day refund window

1. Email business.help@1global.com with the subject line "1GLOBAL for Things Termination Request".
   • Include your account name, invoice number or account ID and a brief reason for termination (optional).
2. State clearly: "I request termination of my 1GLOBAL for Things service agreement effective [date]" (within 14 days of sign-up if you want a refund).
   • If you're within 14 days of entering the agreement, explicitly request a refund of the unused portion.
3. Provide your contact number and preferred communication method.
   • Team 1 Global will confirm termination and calculate any refund due.
4. Wait for confirmation and refund calculation within 5 business days.
   • Pro tip: If you terminate after 14 days, no refund is due under the standard terms. However, the Consumer Guarantees Act may still apply if the service is faulty or unfit for purpose-Stopee suggests contacting the Commerce Commission if you believe you have grounds.
5. Confirm the refund amount and timeline in writing before accepting the termination.
   • Request that refunds be issued to your original payment method within 10 business days.

Your refund rights and when you qualify

Refund eligibility depends on your service type and when you request cancellation.

Wearable plan refunds

Team 1 Global's terms state that wearable subscriptions are generally non-refundable after purchase. However, the Consumer Guarantees Act protects you if the service is defective, unfit for purpose or not supplied as promised. If your wearable plan fails to work, repeatedly disconnects or doesn't deliver the coverage promised, you have the right to request a refund or replacement under New Zealand law. Stopee advises documenting all faults with screenshots and dates before requesting a refund on these grounds.

Prepaid SIM refunds

You may claim a refund of unused cash credit if you request it in writing within 30 days of your last usage date and your balance exceeds AUD 5. Promotional credit, bonuses and balances of AUD 5 or less are not refundable. Team 1 Global will return the refund to your original payment method.

1GLOBAL for things refunds

If you terminate your 1GLOBAL for Things agreement within 14 days of sign-up, you're entitled to a refund of the proportionate unused portion of the service charges. After 14 days, no refund is due unless the service is faulty or unfit for purpose under consumer protection law. Stopee recommends checking your invoice to calculate what proportion of the billing cycle remains unused.

What happens after you cancel

Cancellation doesn't end instantly; understanding the aftermath helps you avoid surprise charges.

Service access and timeline

For wearable plans, your cancellation typically takes effect at the end of your current billing period unless you request immediate termination. You may still access the service during this wind-down period. For prepaid SIM, your service stops as soon as you stop using it; you can no longer make calls or use data. For 1GLOBAL for Things, access ceases upon confirmation of termination or at the date you specify.

Account data and records

After cancellation you lose access to the Team 1 Global self-care portal, usage dashboards and account history associated with the cancelled service. If you need transaction records, device data or billing history for tax or audit purposes, request these before you cancel. Email business.help@1global.com asking for a data export or account statement covering the entire subscription period. Keep this documentation for your records.

Automatic reactivation traps

Watch your bank statements for at least two billing cycles after cancellation. Some customers report unexpected charges if the system fails to fully deactivate the subscription. If you see a charge after your cancellation date, contact business.help@1global.com immediately and ask for the charge to be reversed. Provide your cancellation confirmation email as proof. If the company refuses, Stopee advises escalating to your bank's dispute resolution team or the Commerce Commission.

Common mistakes to avoid when you cancel

Cancellation processes are simple, but small errors can trap you in a cycle of back-and-forth emails and missed refunds.

Mistake 1: cancelling near the end of your billing cycle

If your wearable plan renews on the 28th and you cancel on the 25th, you'll still be charged for the next cycle. The subscription takes effect at the end of the current period, meaning you pay for days you won't use. If you want to cancel with minimal loss, time your cancellation for the day after your renewal date, when the next cycle has just started.

Mistake 2: not requesting refund confirmation in writing

Verbal promises from support staff mean nothing if a refund doesn't arrive. Always ask the support team to confirm the refund amount, method (credit card, bank transfer, etc.) and timeline in writing. Save this email. If the refund doesn't arrive within the stated timeframe, you have written proof to escalate.

Mistake 3: assuming promotional credit is refundable

Team 1 Global explicitly excludes promotional credit, welcome bonuses and other non-cash credit from refunds. If your balance consists partly of promotional credit, only the cash portion may be refunded. Check your account breakdown before requesting a refund to avoid disappointment.

Mistake 4: missing the 14-day refund window for 1GLOBAL for things

The 14-day window is strict. If you cancel on day 15, no refund applies under standard terms. Mark your calendar and set a reminder if you think you might want to cancel. After day 14, you can still cancel at no penalty, but you forfeit any refund.

Mistake 5: sending cancellation requests to the wrong email

Team 1 Global publishes business.help@1global.com as the support address, but some customers send cancellations to general contact emails and wait weeks for a response. Always use the dedicated business support email for cancellations to ensure your request reaches the right team.

Escalating a refused cancellation or refund

If Team 1 Global refuses to cancel your service or denies a refund you believe you're entitled to, you have legal leverage.

Consumer protection rights in new zealand

The Consumer Guarantees Act 1993 guarantees that services are supplied with due care and skill, fit for purpose and as described. If your Team 1 Global service fails to meet these standards, you can demand a refund, replacement or compensation regardless of what the company's terms say. The Fair Trading Act 1986 also prohibits misleading or deceptive conduct; if Team 1 Global misrepresents a service or hides cancellation terms, you have grounds to complain.

Internal dispute escalation

If a first-line support response is unhelpful, ask to escalate your case to the cancellation or retention team. Use these words: "I would like to escalate this to your management team for review." Include your cancellation confirmation, the reason for your refund request and any evidence (screenshots, emails, billing records) supporting your claim.

External escalation: commerce commission

If Team 1 Global refuses to engage after two attempts, lodge a complaint with the Commerce Commission. The Commission enforces the Consumer Guarantees Act and Fair Trading Act. You can file a complaint online at www.comcom.govt.nz or by phone. Provide all documentation: your cancellation email, the company's replies, your account details and the amount in dispute. The Commission will investigate at no cost to you. Stopee has seen many refund disputes resolve once the Commission becomes involved because companies prioritize their regulatory standing.

Pricing and billing reference

Understanding what you're paying helps you identify whether refunds are genuinely owed.

Representative team 1 global plan costs

Pricing transparency note

Official New Zealand pricing is not prominently published on the Team 1 Global website. Prices above are based on user reports and should be verified against your actual invoice. When you request a refund, always reference your specific billing amount from your invoice or account statement, not estimated pricing. This ensures accuracy and prevents the company from claiming a pricing discrepancy.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself.

Before you cancel

• Write down your account email, phone number and billing date.
• Screenshot your current balance and any credit remaining.
• Screenshot your last transaction date and usage (for prepaid SIM refund requests).
• Download or request copies of invoices and transaction history.
• Note the exact date you signed up (for 1GLOBAL for Things 14-day window).

During cancellation

• Send your cancellation email from your registered account email address.
• Use the subject line "Cancellation Request" or "Service Termination Request".
• Be clear and specific; avoid vague language.
• Request written confirmation of cancellation and any refund details.
• Save all confirmation emails.

After cancellation

• Check your bank or credit card statements for 2 billing cycles to confirm no charges appear.
• If a charge appears after your cancellation date, contact support immediately with your cancellation email as proof.
• If a refund was promised, verify it arrives within the stated timeframe.
• If the refund is late or missing, follow up with a second email referencing your original cancellation request.

Cancellation contact information

Team 1 Global operates under the brand 1GLOBAL and uses the following contact details for cancellations and customer support in New Zealand.

Primary cancellation address

Email: business.help@1global.com

Use this email for all wearable plan cancellations, 1GLOBAL for Things terminations and refund requests. Response time is typically 2-3 business days.

Mailing address for formal written notice (if email fails)

If you do not receive a response from the email address within 7 business days, you may send a formal cancellation letter by post. Team 1 Global's registered business addresses in New Zealand are available through the website teamim.nz. Include your full account details, the date you sent the email request and a copy of the email you sent to business.help@1global.com. Send by tracked mail so you have proof of delivery.

When to contact stopee for help

If you've followed this guide and Team 1 Global still refuses to cancel or refund, Stopee can help you understand your next steps. Stopee has helped thousands of consumers cancel recurring services, recover refunds and escalate disputes to regulators. Visit stopee.com to find resources for your specific situation or to report your experience. Your feedback helps other New Zealand consumers avoid similar issues with Team 1 Global and other providers.

Summary and next steps

Cancelling Team 1 Global is straightforward if you follow the right process and know your rights. Wearable plans cancel via the self-care portal or email, prepaid SIMs end when you stop using them and 1GLOBAL for Things requires a termination request within the first 14 days for a refund. Always request written confirmation, save all emails and check your bank statements after cancellation to catch any rogue charges. If you're owed a refund, the Consumer Guarantees Act protects you even if Team 1 Global's terms suggest otherwise. Stopee recommends documenting every step and escalating to the Commerce Commission if the company refuses to engage.

Don't let a subscription drag on because cancellation feels complicated. You have the power to exit at any time, and you deserve a refund if you qualify. Use this guide to cancel confidently and reclaim control of your subscriptions. Stopee is here to support your consumer journey.