Manage Yi Technology

How to cancel yi technology subscriptions and protect your rights in new zealand

What is yi technology and why you might cancel

Yi Technology provides smart home camera hardware and cloud storage solutions, primarily through the YI Home app and YI Cloud subscription services. You likely use these services to store footage, access live views, and enable playback features on your devices. If you're here, you're ready to cancel - and Stopee is here to guide you through it with clarity and confidence.

How you access yi technology services

You typically manage your Yi subscriptions in one of three ways: directly through the Yi Technology website, via the YI Home mobile app on iOS or Android, or through Apple App Store or Google Play billing. The method you use to subscribe determines exactly how you'll cancel, so it's worth identifying your path first.

If your subscription was purchased through Apple or Google, Yi Technology cannot cancel it on your behalf - you must handle the cancellation through those platforms directly. This is a critical detail many customers miss, and Stopee wants you to get it right the first time.

Common reasons to cancel

You might be cancelling because you've upgraded your camera system, no longer need cloud storage, found the service too expensive, or simply want to use local storage instead. Whatever your reason, you have clear rights under New Zealand consumer law, and this guide will help you exercise them confidently.

Your consumer rights and protections in new zealand

New Zealand law strongly protects you when you cancel online subscriptions and digital services. Understanding these rights empowers you to stand firm if Yi Technology resists your cancellation or refuses a refund you're entitled to.

Consumer guarantees act 1993 and fair trading act 1986

Under the Consumer Guarantees Act 1993, services must be provided with reasonable care and skill. If Yi Technology fails to deliver the cloud features you paid for, or if the service quality drops below what was promised, you have grounds to dispute the charge. The Fair Trading Act 1986 also protects you from misleading conduct - if Yi Technology misrepresents its service or hides cancellation steps deliberately, you can report this to the Commerce Commission.

Additionally, if you cancel within 14 days of purchase (or within your trial period if one applies), New Zealand consumer law typically entitles you to a refund unless you've fully used the service. Stopee advises you to keep all purchase receipts and cancellation confirmations as evidence.

When to escalate beyond yi technology

If Yi Technology refuses to cancel your subscription or denies a refund you qualify for, contact the Commerce Commission (comcom.govt.nz) or the Citizens Advice Bureau. These bodies investigate consumer complaints and can take enforcement action if Yi Technology breaches the Fair Trading Act. Document every communication: dates, names, email addresses, and exact responses.

Cancellation methods by platform and device

Your cancellation path depends on where you bought the subscription. This section walks you through each method so you cancel on the correct platform and avoid the mistake of cancelling in the wrong place.

Cancel via the yi technology website

If you subscribed directly through Yi Technology's website using a credit card or other payment method, you cancel here. This is the most straightforward route.

1. Visit the Yi Technology website and log in with your account credentials.
2. Navigate to "My YI Cloud" or your account settings menu.
3. Select "Subscription management" or "Manage subscriptions."
4. Locate your active subscription plan and select it.
   • You'll see the plan name, billing amount, and renewal date.
5. Click "Cancel subscription" - the button may also say "Stop renewal" or "End subscription."
6. Confirm the cancellation when prompted. Yi Technology will typically ask you why you're leaving; you can skip this or provide feedback.
7. Check your email for a cancellation confirmation. Keep this receipt.

Pro tip: Cancellations via the website usually take effect immediately for future billing cycles. Your access continues until your current billing period ends.

Cancel via the YI home mobile app (iOS)

If you manage your subscription through the YI Home app on iPhone or iPad, follow these steps precisely.

1. Open the YI Home app on your iPhone or iPad.
2. Tap the "Account" tab or icon, usually at the bottom right of the screen.
3. Select "My Subscription" or "Subscription management."
4. Find your active subscription plan in the list.
   • You'll see the plan name, renewal date, and current price.
5. Tap "Cancel subscription" or "Stop auto-renewal."
6. Confirm your cancellation choice. The app may ask for feedback; this is optional.
7. Look for a confirmation message on screen and a follow-up email from Yi Technology.

Warning: If you subscribed through the Apple App Store (not directly through Yi), you cannot cancel here. Skip to the Apple App Store section below.

Cancel via the YI home mobile app (Android)

Android users follow a similar process, though the menu names and layout differ slightly from iOS.

1. Open the YI Home app on your Android phone or tablet.
2. Tap the "Account" icon, usually at the bottom right of the screen.
3. Select "Manage Subscription" or "Subscription management."
4. Locate your active subscription plan in the list.
   • Note the plan name, next renewal date, and billing amount.
5. Click "Cancel subscription" or "End auto-renewal."
6. Confirm your choice when the app prompts you. You may be offered a discount to stay; decline if you want to cancel.
7. Wait for the on-screen confirmation and check your email for a cancellation receipt.

Pro tip: If you subscribed through Google Play Store, you must cancel via Google Play settings, not this menu. See the Google Play section below.

Cancel subscriptions billed by apple app store

If your YI Cloud subscription appears on your Apple bill (check your Apple ID statements), you cancel through Apple's settings, not through Yi Technology.

1. On your iPhone, iPad, or Mac, open "Settings."
2. Tap your name at the top (or "Wallet & Apple ID" on older devices).
3. Select "Subscriptions" or "Media & Purchases."
4. Find "Yi Technology" or "YI Cloud" in your active subscriptions list.
5. Tap the subscription and select "Cancel Subscription."
6. Confirm the cancellation. Apple will show you the exact date your access ends.
7. Check your Apple email for a cancellation receipt.

Warning: Yi Technology cannot cancel App Store subscriptions for you. If you contact Yi support asking them to cancel your Apple subscription, they'll tell you to do it yourself. Go directly to Apple's settings to avoid delays.

Cancel subscriptions billed by google play store

If your Yi subscription is billed through Google Play, you manage cancellation in Google Play settings on your Android device or online.

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser.
2. Tap your profile icon at the top right.
3. Select "Payments and subscriptions" or "Manage subscriptions."
4. Find "Yi Technology" or "YI Cloud" in your active subscriptions.
5. Tap the subscription and select "Cancel subscription."
6. Follow the prompts to confirm. Google will tell you when your access ends.
7. Verify the cancellation by checking your Google email for a receipt.

Pro tip: Google processes cancellations immediately, but your access continues until the end of the current billing period. You won't be charged again.

What happens after you cancel

Cancelling your Yi subscription raises questions about what you can still access, when access ends, and whether your data remains safe. This section clarifies what to expect.

Access to cloud features after cancellation

After you cancel, your access to Yi Cloud features continues until the end of your current billing cycle. You can still view recorded footage, access playback, and use live view during this time. On the renewal date (the date you would normally be charged), your access to cloud features stops entirely.

However, local features on your camera device - such as SD card recording or direct local live view - may remain available depending on your device model and settings. Check your camera's settings to see which features operate locally versus through the cloud.

What happens to your recordings and footage

Your cloud-stored footage remains available until your access ends. After that date, Yi Technology typically deletes recorded clips from their servers within 30 days unless you've downloaded them. If you need to preserve important recordings, download them before your access expires - most cameras allow batch downloads through the YI Home app.

Keep in mind that Stopee recommends backing up any critical footage to your computer or external drive before your subscription ends.

Reactivating your subscription later

If you change your mind, you can reactivate your subscription at any time through the same platform where you originally subscribed. Your camera will reconnect to the cloud service once reactivation is complete. However, any footage deleted after your cancellation cannot be recovered.

Refunds and billing after cancellation

Understanding Yi Technology's refund policy - and your legal entitlements - protects you from unexpected charges and helps you recover money if you qualify.

Refund eligibility for new customers

If you purchased a Yi Cloud subscription and used a free trial, the trial period is complimentary. If you cancel before or during that trial month, you incur no charge and receive no refund (because you weren't billed). However, if your subscription included a promotional first month free and you paid for additional months upfront, you may qualify for a refund on those paid months if you cancel within 14 days of initial purchase.

Under New Zealand consumer law, you have the right to cancel within 14 days of purchase if you haven't fully used the service. Yi Technology's own terms may also offer a grace period - check your original receipt or confirmation email for specific details.

Refund eligibility for returning customers

If you're an existing customer without a free trial, Yi Technology typically offers a 7-day refund window from the date of your renewal charge. This means if your subscription renews on the 1st of the month and you cancel on the 7th, you qualify for a full refund of that renewal charge. After 7 days, the charge is generally non-refundable unless you have a documented service failure or billing error.

Pro tip: If you were charged on your account but did not consent to the renewal, you have grounds to dispute the charge under the Fair Trading Act. Contact Yi Technology immediately with evidence of your cancellation request.

Refund request procedure and timelines

To request a refund, follow these steps:

1. Contact Yi Technology's support team via email or phone (details in the Contact section below).
2. Provide your account email, order or subscription ID, the date of the charge you dispute, and a brief reason for your refund request.
3. State clearly: "I am requesting a refund under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986" if your cancellation was timely or service was defective.
4. Yi Technology will verify your account and the charge within 3-5 business days.
5. If approved, the refund is processed and returned to your original payment method.
   • Credit card refunds: typically 7 to 30 business days to appear in your account.
   • PayPal refunds: usually within 7 business days.

Warning: If Yi Technology delays the refund beyond 30 days or refuses outright, escalate to the Commerce Commission. You have the right to dispute the charge with your bank or payment provider if Yi Technology does not respond within 14 days.

Yi technology pricing and plan comparison

Knowing the cost of your current plan helps you decide whether cancellation is the right choice. Unfortunately, Yi Technology does not publish clear New Zealand Dollar pricing on their website or in the NZ App Store.

Pricing availability and transparency

Yi Technology's subscription plans typically appear in USD (United States Dollars) on their official site, with prices converted at the App Store exchange rate when you purchase via Apple or Google. This conversion may not reflect the best exchange rate, meaning you pay more in NZD than you might expect. For exact pricing in your region, check the App Store or Google Play listings under your NZ account - prices will display in NZD at checkout.

Stopee recommends requesting a transparent NZD price from Yi Technology support if pricing appears unclear or if you're comparing plans across regions.

Yi technology subscription plans

Pro tip: If you use an SD card in your Yi camera, you may not need a cloud subscription at all. Cancel the cloud plan and rely on local storage to eliminate ongoing costs.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, especially if you're unsure of the right steps - but the most common errors are preventable if you know what to watch for. Stopee has helped thousands of customers avoid these traps.

Cancelling on the wrong platform

If you subscribed through Apple App Store or Google Play, cancelling through the Yi Technology website or app won't work. Your subscription will renew automatically because Apple or Google still has your payment method on file. Always identify where you were billed first, then cancel on that same platform. Check your bank statement or email receipt to confirm.

Forgetting to confirm the cancellation

Many cancellation processes ask for a confirmation click or button press. If you don't complete this final step, your cancellation request is logged but not processed. Always wait for the confirmation message - either on screen or via email - before assuming you're cancelled. If you don't receive a confirmation within 24 hours, log back in and verify your subscription status.

Cancelling too late in the billing cycle

If you cancel after your renewal date has passed, you'll be charged for the next billing period. Cancel before your renewal date to avoid the next charge. Most apps show your renewal date clearly in the subscription settings - mark it on your calendar if you're planning to cancel.

Not requesting a refund when you're entitled

Many customers cancel and assume they've lost their money, but you may qualify for a refund if you cancel within 7 days (returning customers) or 14 days (new customers). Don't leave money on the table - contact support and ask. Provide your order number and the date of the charge.

Losing your cancellation proof

If you ever need to dispute a charge or prove you cancelled, your confirmation email is crucial evidence. Save all cancellation receipts in a folder or take screenshots. If Yi Technology claims you never cancelled and charges you again, your proof protects you in any dispute with your bank.

Timeline and checklist for cancellation

This checklist ensures you've completed every step and won't miss important dates or requirements.

Before you cancel

• Download any important camera footage or recordings to your computer.
• Check your payment method (Apple App Store, Google Play, or direct card charge) in your latest receipt or email.
• Note your subscription renewal date to avoid late cancellation charges.
• Find your account email and subscription ID.

During cancellation

• Log in to the correct platform (Yi website, YI Home app, Apple, or Google Play).
• Locate your active subscription and select "Cancel."
• Complete any confirmation prompts.
• Screenshot or save the cancellation confirmation message.
• Note the date and time of cancellation.

After cancellation

• Check your email for a cancellation receipt within 24 hours.
• Log back into your account within 3 days to verify the subscription no longer appears as active.
• Monitor your bank statement or Apple/Google account to ensure no renewal charge occurs on the next renewal date.
• If charged despite cancellation, contact support with your cancellation proof and request an immediate refund.
• If support refuses, escalate to the Commerce Commission (comcom.govt.nz) or dispute the charge with your bank.

Contact and escalation details for yi technology

If you encounter difficulties cancelling or need to file a complaint, these contact methods and escalation paths will help you reach the right person or agency.

Yi technology customer support

Contact Yi Technology's support team via their official website or the following methods:

• Email support: Check the YI Home app or visit Yi Technology's website for the current support email address (support channels change periodically).
• In-app support: Many issues can be submitted directly through the YI Home app under "Settings" or "Help."
• Phone support: Limited phone support may be available; check your account or the website for current phone numbers.

When you contact support, always provide: your account email, subscription ID, order number, the charge date, and a clear description of your issue. Keep copies of all correspondence for your records.

If yi technology doesn't respond

If Yi Technology fails to respond within 10 business days or refuses to cancel or refund you:

• Contact the Commerce Commission: Visit comcom.govt.nz or call 0800 943 600 to lodge a complaint. Provide your cancellation attempts, emails, and payment evidence.
• Dispute the charge with your bank: If a renewal charge appears after your cancellation, contact your bank or credit card company and request a chargeback or dispute. Provide your cancellation proof as evidence.
• Contact the Citizens Advice Bureau: CAB can mediate between you and Yi Technology or advise you on further action.

Warning: Keep all evidence for at least 12 months: emails, screenshots, receipts, and confirmation messages. These prove your cancellation attempt if a dispute reaches your bank or the Commerce Commission.

Registered business address

Yi Technology operates internationally, and New Zealand postal addresses are not always clearly published. For formal complaints or legal correspondence, contact the Commerce Commission directly (they maintain records of registered entities) or use the contact methods above. If you need to escalate beyond Yi Technology, Stopee recommends using the Commerce Commission and your bank as your primary channels - these authorities have the power to enforce cancellation and refund rights.

Summary and your next steps

Cancelling your Yi Technology subscription is straightforward when you follow the correct platform and process. You now know how to cancel via the Yi website, YI Home app (iOS and Android), Apple App Store, or Google Play. You understand your refund rights under New Zealand consumer law, what happens to your footage after cancellation, and exactly what to do if Yi Technology resists.

Your next step is simple: identify where you were billed, cancel on that platform, and save your confirmation. If you're due a refund, contact support within 7 days and request it. If Yi Technology delays or refuses, Stopee encourages you to escalate to the Commerce Commission - you have strong consumer protections, and they will back you.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and protect their rights. Whether you're cancelling Yi Technology today or simply planning ahead, you now have the knowledge and confidence to act. Your money is your own - take control of it, and don't hesitate to enforce your rights. Visit Stopee.com for guides to cancelling hundreds of other services, and remember: clear cancellation practices protect you every time.