Manage Aftershoot

How to cancel aftershoot and protect your data before you leave

What aftershoot does and why you might want to leave

Aftershoot is an AI-powered photo culling and editing assistant built to streamline photographer workflows. It uses machine learning to select, sort and apply editing presets, helping you spend less time on repetitive tasks and more time on creative work.

The service offers features like AI culling, automated edits, custom AI profiles and a marketplace of editing styles. However, if you've found that the tool doesn't fit your workflow, pricing no longer suits your budget, or you've simply moved to a competitor, cancelling is straightforward.

At Stopee, we understand that cancelling a subscription you've committed to can feel daunting, especially when you've uploaded your photos and trained custom AI profiles. This guide walks you through every cancellation method, what happens to your data, and your consumer rights in New Zealand.

Common reasons photographers cancel aftershoot

You might be considering cancellation because the editing presets don't match your style, the cost doesn't justify the time saved, or you've switched to Lightroom or Capture One. Some photographers find that manual editing gives them more control. Others discover that the AI cull occasionally misses important shots.

Whatever your reason, Stopee is here to help you exit cleanly and understand exactly what to expect.

Your consumer rights in new zealand and what they mean

New Zealand's Consumer Guarantees Act 1993 protects you when you buy services, including digital subscriptions.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose and supplied with care and skill. If Aftershoot fails to deliver these standards, you have the right to a refund, repair or replacement.

You also have the right to cancel if the service is substantially unfit for purpose. For example, if the AI culling consistently deletes your best shots or the software crashes regularly, you may be entitled to a refund of unused subscription fees.

This protection applies to all subscribers in New Zealand, regardless of whether you paid via the Aftershoot website, the App Store or Google Play.

When you can claim a refund under consumer law

You can request a refund within a reasonable timeframe if:

• The service was not of acceptable quality (for example, it failed to work as advertised).
• The service was not fit for purpose (you clearly explained your needs and Aftershoot didn't meet them).
• You discovered a fault within 3 months of purchase.

Aftershoot's terms may say "no refunds," but consumer law in New Zealand overrides unfair contract terms. If you believe the service hasn't delivered what was promised, Stopee recommends documenting your issue (screenshots, dates, what went wrong) and requesting a refund from Aftershoot's support team before you cancel.

What to do if aftershoot refuses a refund

If Aftershoot rejects your refund claim, you can escalate to the Commerce Commission or file a dispute with your bank or payment provider. Stopee advises keeping records of all communication, as these help when you file a formal complaint.

How to cancel aftershoot by subscription method

Your cancellation process depends on how you originally paid for Aftershoot.

Cancel a web (direct) aftershoot subscription

If you subscribed directly through Aftershoot's website or web app, follow these steps:

1. Open a web browser and visit the Aftershoot web app or website.
2. Sign in using your email and password.
3. Navigate to your Account settings or Subscription settings (usually found in the menu or profile icon).
4. Locate the "Cancel" or "Pause" option and select it.
5. You may be asked to confirm your cancellation or select a reason. Complete this step.
6. Aftershoot will confirm cancellation by email. Save this confirmation.

Pro tip: Before you cancel, export or download any custom AI profiles you've created. Aftershoot deletes these after cancellation unless you pay NZD $5.50 per month (approximately USD $4) to store them. Check your settings for an export or backup option.

What happens next: Your subscription stops at the end of your current billing cycle (monthly or annual). You retain full access until that date. No charges will be applied after cancellation.

Cancel an app store subscription (iOS)

If you subscribed via Apple's App Store on your iPhone or iPad, cancel through Apple's system:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find Aftershoot in the list and tap it.
5. Tap "Cancel Subscription" and confirm.
6. Apple will send a confirmation email to your registered Apple ID email address.

Warning: If you cannot find Aftershoot in your Subscriptions list, it may have been cancelled already or purchased under a different Apple ID. Check that you're logged into the correct account.

New Zealand note: UK and EU App Store users have a statutory 14-day cancellation right under Apple's policies. New Zealand users do not have this automatic right, but if you cancel within 14 days and have a genuine technical issue, you may request a goodwill refund from Apple by contacting their support team.

Cancel a google play subscription (Android)

If you subscribed via Google Play on an Android device, cancel through Google's system:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find Aftershoot and tap it.
5. Tap "Cancel Subscription" and follow the prompts to confirm.
6. Google will send a confirmation email.

Pro tip: If you want to keep access to Aftershoot but reduce costs, Google Play may offer a pause option instead of cancellation. Pausing typically lasts 1 to 3 months and resumes automatically unless you cancel within that window.

Cancel a third-party payment subscription (PayPal, stripe, etc.)

If you subscribed using PayPal, a credit card via Stripe, or another payment processor, you must cancel through that vendor:

1. Log into your PayPal account (or other payment processor account).
2. Navigate to "Subscriptions" or "Recurring Payments."
3. Find the Aftershoot payment and select "Cancel" or "Stop Subscription."
4. Confirm your cancellation.
5. Check your email for a confirmation notice from the payment processor.

Next, notify Aftershoot: Even though you've cancelled the payment, Aftershoot may not automatically detect this. Contact Aftershoot's support team (support.aftershoot.com or within the app) to confirm your cancellation has been processed. This prevents confusion and ensures your account is marked as cancelled in their system.

What happens to your photos, presets and data after cancellation

Cancellation doesn't mean instant deletion, but understanding what you lose and what you keep is crucial.

Access and billing timeline

After you submit your cancellation request, you retain access to Aftershoot until the end of your current billing period. No additional charges apply after cancellation, and you can use the service normally during your remaining time.

If you subscribed annually, Stopee recommends cancelling at the start of your billing year so you're not paying for unused months.

Custom AI profiles and machine learning data

This is where you must act carefully. When your subscription ends, Aftershoot deletes custom AI profiles and machine-learning data you've created unless you pay a separate storage fee (approximately NZD $5.50 per month).

What you should do: Before cancelling, check if Aftershoot offers an export function for your profiles. Some photography software allows you to download your settings as a file. If export is available, save these files to your computer before your subscription expires. This lets you import them into another editor if you move to a different tool later.

Pause instead of cancel (annual subscribers only)

If you subscribed annually, Aftershoot offers a pause option: you can pause your subscription for up to 3 months once per billing cycle. Pausing keeps your data and profiles intact and your subscription resumes automatically after the pause period.

If you're uncertain about leaving permanently, pausing is a lower-risk option. You can always cancel after the pause period if you decide not to return.

Will you get a refund for unused time

Aftershoot's standard policy is that cancellation stops future billing but does not automatically entitle you to a refund for unused subscription time.

When aftershoot may offer a refund

Refunds are rare but possible if:

• You cancelled within 14 days of purchase and have not used the service substantially (check Aftershoot's specific terms for this window).
• The service was faulty, unusable or failed to meet the Consumer Guarantees Act standard.
• You can demonstrate that Aftershoot's marketing misled you about what the AI can do.

How to request a refund: Contact Aftershoot's support team via their help centre and explain why you believe you're entitled to a refund. Reference the Consumer Guarantees Act and your specific issue. If they refuse, escalate to the Commerce Commission (consumerprotection.govt.nz).

Platform-specific refund rights

If you subscribed via Apple App Store or Google Play, those platforms have their own refund policies separate from Aftershoot's. Apple typically allows refund requests within 45 days of purchase. Google Play allows requests within 48 hours. Stopee recommends contacting the platform's support team directly to request a refund if you believe Aftershoot failed to deliver.

Aftershoot pricing and plan comparison

Understanding what you're paying for helps you decide whether to cancel or switch plans.

NZD conversion note: Aftershoot prices in USD. At current exchange rates, the Pro plan costs approximately NZD $32-35 per month. Local taxes and store fees may add to this cost. When you cancel, check whether you're on an outdated pricing tier that no longer exists.

Common cancellation mistakes to avoid

Cancelling incorrectly can leave you frustrated - let us help you avoid these traps.

Mistake 1: cancelling through the wrong channel

If you subscribed via the App Store but try to cancel through the Aftershoot website, your cancellation will fail. Your payment method controls where you must cancel: App Store subscribers must cancel via Apple Settings, Google Play subscribers via Google Play, and web subscribers via the Aftershoot website.

Fix: Check your original purchase confirmation email to see which method you used, then cancel through that exact channel.

Mistake 2: not downloading your custom profiles before cancellation

Once your subscription expires, Aftershoot permanently deletes your custom AI profiles unless you pay for storage. You cannot recover them afterward. Stopee strongly advises exporting your profiles before your subscription ends.

Mistake 3: assuming payment stops immediately

Cancellation stops future charges but does not refund past payments or immediately halt access. You keep using Aftershoot until your current billing period ends. If you need access to stop today, contact support and request an immediate refund - don't rely on cancellation alone.

Mistake 4: ignoring the confirmation email

Always save your cancellation confirmation. If Aftershoot charges you after cancellation, this proof shows you cancelled on time and supports a dispute or chargeback request with your bank.

Your cancellation checklist

Use this checklist to confirm you've completed every step before you finish:

• Step 1: Identify how you subscribed (web, App Store, Google Play or third-party).
• Step 2: Export and save any custom AI profiles or presets to your computer.
• Step 3: Cancel through the correct platform (don't use the wrong channel).
• Step 4: Receive and save the cancellation confirmation email.
• Step 5: Verify your final billing date and confirm no charges appear after that date.
• Step 6: If you requested a refund, document all communication with Aftershoot or the payment processor.
• Step 7: Check your bank or credit card statement 5-7 days later to confirm the final charge was the last one.

Should you cancel or switch to a lower plan

Before you cancel entirely, consider whether switching plans might better suit your needs and budget.

Reasons to keep aftershoot and downgrade

If you like the AI culling but rarely use custom profiles or batch processing, the Selects plan at approximately NZD $15-17 per month may fit your workflow and budget better than Pro. You lose advanced features but retain core functionality.

Alternatively, if you subscribed annually, pausing for 3 months gives you time to decide whether to return without permanently losing your data.

Reasons to cancel completely

You should cancel if you've switched to Lightroom, Capture One or another editor; if you prefer manual culling and editing; or if the subscription no longer fits your budget. Stopee recommends cancelling rather than downgrading if you won't use the service in the next 3 months.

Customer reviews and common feedback

Understanding what other photographers say about Aftershoot helps you confirm whether cancellation is right for you.

What photographers love about aftershoot

Users consistently praise the speed of AI culling, which can process hundreds of photos in minutes. Photographers also appreciate the custom profile feature, which learns your editing style over time. The editing marketplace offers pre-made presets from professional editors, saving time on post-processing.

Common complaints and why photographers cancel

Some photographers report that the AI occasionally deletes keepers, particularly in tricky lighting (backlight, silhouette, low light). Others find that training custom profiles requires uploading many photos first, making it slow to set up. A few users feel that the learning curve and monthly cost don't justify the time saved compared to manual culling in Lightroom.

If you've experienced these issues, Stopee understands why cancellation feels like the right choice.

How aftershoot compares to similar tools

If you're cancelling Aftershoot, you may be moving to another service. Here's how Aftershoot stacks up against alternatives:

Key insight: Lightroom and Capture One are more expensive or similar in cost but include full editing suites, making them better value if you need both culling and editing. Aftershoot excels if you use a different editor (like Luminar or DxO) and want AI culling as a standalone tool.

Contacting aftershoot and your cancellation address

If you need to contact Aftershoot regarding cancellation or to escalate a refund request, use these channels:

Customer support

Visit the Aftershoot help centre at support.aftershoot.com or contact their support team through the app or website. Expect a response within 24-48 hours.

Postal address for formal complaints

Aftershoot does not publish a New Zealand office address. For formal complaints or certified correspondence, use their US corporate office:

Aftershoot Inc.
Delaware
United States of America

Note that mail to the US may take 2-4 weeks. For urgent matters, Stopee advises using email support first and escalating to the Commerce Commission if Aftershoot doesn't respond within 10 business days.

Escalation to new zealand regulators

If Aftershoot refuses to refund or respond to your complaint, escalate to:

• Commerce Commission: consumerprotection.govt.nz - file a formal complaint about unfair contract terms or service failures.
• Your bank or payment provider: Request a chargeback or dispute if you're not satisfied with Aftershoot's response. Banks in New Zealand typically investigate these within 30 days.

Stopee recommends keeping all receipts, confirmation emails and records of your communication for at least 12 months after cancellation.

Final thoughts: take control of your subscription today

Cancelling Aftershoot is straightforward if you follow the right steps for your subscription method, export your data before the deadline, and understand your consumer rights. Remember that New Zealand's Consumer Guarantees Act protects you, and you can request a refund if the service didn't deliver what was promised.

Whether you're moving to Lightroom, Capture One or another tool, or simply stepping back from automated culling, Stopee is here to make sure you exit cleanly and don't leave money on the table. Document your cancellation, save your confirmation email, and monitor your bank statement to confirm the charges have stopped.

Thousands of consumers have successfully used Stopee to navigate cancellations with clarity and confidence. If you have questions about your specific situation or need help with a refund dispute, our guides cover every major subscription service and consumer protection angle. You've got this - and you're not alone.