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Cancel Anydesk: The Right Way
How to cancel AnyDesk and avoid auto-renewal charges
What is AnyDesk
AnyDesk is a remote desktop application that enables you to connect to and control computers and devices over the internet from anywhere. It's commonly used by IT professionals, system administrators, and individuals who need remote support or access to files and applications from another location.
Common use cases
You might use AnyDesk for remote technical support, managing multiple computers, accessing work files from home, or providing IT assistance to colleagues and clients. The service operates on a subscription model for paid plans, with free trial periods available so you can test the software before committing to a purchase.
Subscription types available
AnyDesk offers several subscription tiers, ranging from free access to premium plans designed for businesses and professionals. Understanding which plan you're on is essential before you cancel, as cancellation processes and refund eligibility may vary depending on your subscription level.
Why you might want to cancel AnyDesk
There are many valid reasons you might decide to cancel AnyDesk, and Stopee recognises that your circumstances change over time.
Common reasons for cancellation
You might cancel because you've found an alternative remote desktop solution that better suits your needs, your remote support requirements have diminished, or you're consolidating software subscriptions to reduce costs. Perhaps you initially purchased a subscription during a trial period and realised the service isn't delivering value for your situation, or you switched to a different device or operating system that doesn't require AnyDesk's functionality.
Cost considerations
If you're managing multiple subscriptions, AnyDesk charges can accumulate quickly, especially if you're paying in New Zealand dollars. Cancelling unused or low-priority subscriptions is a practical way to free up your budget for services you actively use.
How to cancel AnyDesk via the web portal
The most straightforward way to cancel AnyDesk is through your account portal on the my.anydesk website, and Stopee recommends this method because it creates an immediate digital record of your request.
Step-by-step cancellation process
- Visit my.anydesk.com and sign in using your registered email address and password.
- If you've forgotten your password, click "Forgot password" and follow the email recovery steps.
- Locate the "Subscriptions" or "Licenses" section in your account dashboard.
- This is typically found in the main menu or under account settings.
- Identify the subscription you want to cancel and click on it to view details.
- Note the renewal date-this is important for timing your cancellation.
- Look for a "Cancel subscription," "End subscription," or similar button.
- If you don't see this option, your account may be managed differently; contact AnyDesk support.
- Confirm your cancellation when prompted.
- AnyDesk will ask you to confirm your request; don't skip this step.
- Save or screenshot the confirmation page and note any reference number provided.
- Keep this proof for your records in case disputes arise later.
Pro tip: Cancel at least 30 days before your renewal date to prevent automatic re-billing. If you're close to your renewal date, act immediately to avoid charges.
Critical timing information
AnyDesk requires you to cancel no fewer than 30 days before your subscription renewal date to stop automatic charges. If you submit your cancellation request fewer than 30 days before renewal, your payment may still process, and you'll need to request a refund separately. Your license will remain active until the end of your current billing period, even after you've cancelled.
How to cancel AnyDesk trial subscriptions
If you're using AnyDesk on a trial basis, you have a limited window to cancel before the trial converts to a paid subscription, and Stopee wants you to know exactly how this works.
Cancelling before trial expiry
Trial periods typically last between 14 and 30 days, depending on how you registered. AnyDesk will send you notifications at least three days before your trial expires, warning you that automatic billing will begin unless you act. You can cancel your trial subscription at any time before the trial period ends by signing into my.anydesk and selecting "End subscription," or by contacting AnyDesk support in writing.
What happens if you miss the deadline
If your trial period expires without cancellation, AnyDesk automatically converts your account to a paid subscription and charges your payment method. You won't lose access, but you'll now be charged according to the plan you selected during registration. You can still request a refund if you act quickly-usually within 14 to 30 days of the first charge, though this depends on AnyDesk's refund policy and your payment method's protections.
How to cancel AnyDesk on mobile devices
If you purchased AnyDesk through the Apple App Store or Google Play Store, you cannot cancel through the AnyDesk website; you must manage your subscription directly through your device's app store account.
Cancelling on iPhone or iPad
- Open the "Settings" app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID account settings.
- Select "Subscriptions."
- You'll see a list of all active subscriptions on your device.
- Find AnyDesk in the list and tap it.
- If you can't find it, scroll through the full list carefully.
- Tap "Cancel subscription" or "Edit."
- Confirm your cancellation when prompted.
- Take a screenshot of the cancellation confirmation as proof.
- Keep this for your records.
Warning: Apple does not permit AnyDesk to cancel your subscription on your behalf. You must do this directly in your Apple account settings, or the subscription will continue charging you.
Cancelling on android devices
- Open the Google Play Store app on your Android phone or tablet.
- Look for the multicoloured Play Store icon.
- Tap the profile icon in the top right corner.
- This is usually your profile picture or a circle with your initials.
- Select "Payments and subscriptions" or "Manage subscriptions."
- The exact label may vary depending on your Android version.
- Tap "Subscriptions" to see your active subscriptions.
- You'll see a list of all apps you're currently subscribed to.
- Find AnyDesk and select it.
- Tap on the AnyDesk subscription entry to open its details.
- Tap "Cancel subscription" and confirm your cancellation.
- Google Play will ask you to confirm; this is the point of no return.
- Screenshot the cancellation confirmation page for your records.
- Save this to your device or email it to yourself.
Pro tip: Unlike AnyDesk's web portal, app store cancellations take effect immediately. Your subscription will not renew on the next billing date.
What happens after you cancel AnyDesk
Understanding what occurs after your cancellation request is processed helps you avoid confusion and unexpected charges, and Stopee wants you to feel confident about your next steps.
Your access during the final billing period
If you cancelled more than 30 days before your renewal date through the web portal, your license remains fully active until the end of your current billing period. You can continue using AnyDesk for remote connections and all standard features until that date. Your account settings, connection history, and configuration preferences remain accessible and unchanged during this time.
What happens to your account after expiry
Once your final billing period ends and your subscription expires, you lose access to your paid AnyDesk features. You can still access the free version of AnyDesk if it's available in your region, but you won't be able to use any premium features associated with your cancelled paid plan. Your account data is usually retained for a period-check AnyDesk's privacy policy for specifics on how long they store your account information.
Preventing accidental re-charges
After you cancel, monitor your bank or credit card statements for the next 60 days to confirm that no further charges appear. If you see an unexpected charge after your cancellation date, contact your bank immediately and request a chargeback or reversal. You can also contact AnyDesk support with proof of your cancellation request to dispute the charge.
Will you get a refund if you cancel AnyDesk
Refund eligibility depends on several factors, including when you cancel relative to your billing date, and Stopee recommends understanding these rules before making your final decision.
Standard refund policy
AnyDesk does not automatically refund charges simply because you changed your mind after a trial ended or after a subscription renewal. However, if your subscription is terminated for a valid reason-such as a service failure, billing error, or within a statutory cooling-off period-you may qualify for a pro rata refund for unused service time.
When you can claim a refund
In New Zealand, consumer protection law under the Consumer Guarantees Act 1993 provides you with certain rights. If AnyDesk fails to deliver the service as described or promised, you have grounds to request a refund or credit. If you purchased AnyDesk during a trial period and were automatically charged without clear consent, you may also have a valid refund claim. The Consumer Guarantees Act also provides a 14-day consumer right of withdrawal for online purchases in certain circumstances-contact AnyDesk support to clarify whether this applies to your subscription.
How to request a refund
Contact AnyDesk support with your account email, the date of the charge you dispute, and a clear explanation of why you believe you're entitled to a refund. Provide proof of your cancellation request if you submitted one. If AnyDesk refuses your refund, escalate your complaint to the appropriate consumer protection authority in New Zealand, or file a dispute with your credit card company or bank if you paid by card.
Your consumer rights when cancelling subscriptions
New Zealand consumer law protects you when you cancel services, and knowing these rights empowers you to take action if AnyDesk treats you unfairly.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act 1993, AnyDesk must provide the service with due care and skill, and the service must be fit for purpose if you made clear your needs at the time of purchase. If AnyDesk fails to meet these standards, you're entitled to a refund, credit, or repair-not just at cancellation time, but at any point during your subscription. If AnyDesk makes misleading claims about its service or features, you have additional protections to seek redress.
Right to cancel within a cooling-off period
For digital services sold online, New Zealand law may grant you a 14-day consumer right of withdrawal from the date of purchase in certain situations. This means you could potentially cancel within 14 days and receive a full refund even if you've simply changed your mind. However, this right is limited and may not apply if you've actively used the service. Check with AnyDesk support or the Commerce Commission website to confirm whether your purchase qualifies.
Escalation and dispute resolution
If AnyDesk refuses your refund or cancellation request without justification, you can escalate your complaint to the Commerce Commission or contact Citizens Advice Bureau. Many credit card companies and banks also offer dispute resolution services if you were charged unfairly. Keep all documentation-emails, screenshots, confirmation numbers-to support your case.
Common mistakes when cancelling AnyDesk
Many people rush through cancellation and miss critical steps, which costs them money and time-but you can avoid these traps with Stopee's guidance.
Mistiming your cancellation
The most common error is cancelling fewer than 30 days before your renewal date when using the web portal. If you miss this 30-day window, your subscription renews automatically, and you're charged again. Check your renewal date carefully and work backward 30 days to find your cancellation deadline. Set a calendar reminder three weeks after cancellation to verify the charge didn't appear on your next billing cycle.
Cancelling on the wrong platform
If you purchased AnyDesk on the App Store or Google Play, cancelling through the AnyDesk website won't work. Your subscription will continue renewing because the app store manages it independently. Check where you originally made the purchase and cancel on that platform only. If you've used multiple platforms, you may have multiple active subscriptions-review all of them carefully.
Not saving cancellation confirmation
AnyDesk's confirmation emails can be slow to arrive or end up in your spam folder. Always screenshot the cancellation confirmation page immediately and save it to your device or email it to yourself. This proof becomes essential if you dispute a later charge or need to escalate a complaint with AnyDesk support or your payment provider.
Forgetting to check your billing statements
After you cancel, many people assume the charge won't appear and stop monitoring their accounts. Always review your bank or credit card statement for 60 days after cancellation to confirm no unexpected charges processed. If you spot a charge, contact your bank immediately-delays weaken your dispute claim.
Cancellation checklist for AnyDesk
Use this checklist to ensure you've completed every step correctly and reduce the risk of unwanted charges after cancellation.
| Step | Status |
| Note your subscription renewal date | ☐ |
| Calculate 30-day cancellation deadline (if using web portal) | ☐ |
| Sign into my.anydesk.com or your app store account | ☐ |
| Locate and select your AnyDesk subscription | ☐ |
| Click "Cancel subscription" or equivalent button | ☐ |
| Screenshot or save confirmation page | ☐ |
| Check your email for cancellation confirmation | ☐ |
| Monitor bank or credit card for 60 days post-cancellation | ☐ |
| Contact support if a charge appears after cancellation | ☐ |
Should you keep or cancel AnyDesk
Before you cancel, consider whether AnyDesk genuinely serves no purpose for you, or whether you might benefit from reassessing your usage patterns.
| Reason to keep AnyDesk | Reason to cancel AnyDesk |
| You provide regular remote technical support | You rarely need remote access anymore |
| You manage multiple computers daily | You have a better alternative solution |
| Your business relies on secure remote connectivity | Cost outweighs your current usage level |
| You use premium features like file transfer or custom branding | You want to consolidate subscriptions and save money |
| AnyDesk integrates with your existing workflow | You switched devices or operating systems |
| Trial period proved value for your use case | Trial expired and charges felt unexpected |
How to contact AnyDesk for cancellation support
If you encounter problems cancelling through the standard channels, or if you need help requesting a refund, Stopee recommends reaching out to AnyDesk's support team directly with clear documentation of your request.
Support contact methods
Visit AnyDesk's official support page or help centre for live chat, email, or ticket submission options. When you contact them, include your account email address, the date you want to cancel, your subscription plan name, and your billing reference number if you have it. Be clear and professional in your request-support teams respond more quickly and favourably to customers who provide complete information upfront.
Postal address for formal cancellation notice
AnyDesk's corporate headquarters is registered in Germany. While AnyDesk does not maintain a New Zealand-based postal address for cancellations, you can send a formal written cancellation notice to their registered address if you require a paper trail for consumer protection purposes. Contact AnyDesk support to request their current registered address before sending any formal notice. For most cancellations, the online web portal or app store method is sufficient and faster than postal correspondence.
Next steps and getting help with your cancellation
You now have the knowledge to cancel AnyDesk successfully, avoid common mistakes, and protect your money if disputes arise. If you encounter resistance from AnyDesk during cancellation, or if you've been charged after cancelling and need support challenging the charge, Stopee has helped thousands of consumers cancel subscriptions and recover unfair charges by providing step-by-step guidance and escalation advice tailored to your situation.
Review the checklist above before you submit your cancellation request, follow the timing rules carefully, save your confirmation, and monitor your bank statements. If problems emerge, document everything and escalate through the Consumer Guarantees Act and Commerce Commission if necessary. Stopee remains your resource for subscription cancellation expertise across New Zealand.