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Cancel Avg: Step-by-Step Guide
How to cancel AVG in new zealand and protect your rights
What AVG is and why you might want to cancel
AVG is a security software suite owned by Avast that protects your devices against viruses, malware and online threats. You can buy it directly from AVG, through app stores like Google Play and Apple App Store, or via third-party resellers across New Zealand.
Whether you've decided the software doesn't fit your needs, found a better alternative, or simply want to reduce your subscriptions, Stopee is here to guide you through cancellation step by step. Understanding your options upfront means you avoid surprise charges and keep control of your money.
Why cancellation matters
AVG uses automatic renewal, which means your subscription will continue charging every year unless you actively cancel. Without proper notice, you could face unexpected billing charges. At Stopee, we believe every New Zealand consumer deserves clarity on how to exit their subscriptions cleanly.
How AVG sells subscriptions
Your cancellation path depends entirely on where you originally purchased AVG. If you bought directly from the AVG website, you cancel via their MyAccount portal. If you purchased through Apple App Store or Google Play, you must cancel through those platforms instead. Refunds and cancellation timelines also vary by channel, so identifying your purchase source is your first critical step.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy software and digital services.
What the consumer guarantees act means for you
The Consumer Guarantees Act requires that goods and services be of acceptable quality, fit for purpose, and safe. If AVG fails to protect your device as promised, or if the software is faulty, you have the right to seek a remedy. This includes refunds, replacement, or repair, even after the initial 30-day window if the fault is significant.
Additionally, if AVG's automatic renewal process breaches the Fair Trading Act by not being transparent, or if you were not clearly informed of cancellation terms before purchase, you can escalate to the Commerce Commission.
Your cancellation rights
You have the absolute right to cancel your subscription at any time. AVG cannot lock you into ongoing payments. However, cancellation may only stop future charges; it may not refund money already paid for the current billing period unless you cancel within 30 days of initial purchase or meet other refund conditions.
How to cancel AVG on each platform
Your cancellation method depends on where you bought AVG. Follow the exact steps for your purchase channel to avoid accidental renewal charges.
Cancel AVG via the website (direct purchase)
If you purchased directly from AVG's website, you cancel through your AVG MyAccount portal. This is the most straightforward route.
- Open your email and find any notification from AVG about renewal or billing.
- Alternatively, go directly to AVG MyAccount at myaccount.avg.com
- Log in using the email address and password associated with your AVG subscription.
- If you've forgotten your password, use the "Forgot password" link on the login page
- Locate your active subscription under the Subscriptions or Orders section.
- You may see multiple devices or licenses listed if you've protected more than one computer
- Select the subscription you want to cancel and choose "Cancel automatic renewal" or "Cancel subscription".
- Warning: You must cancel at least 16 days before your next renewal date to prevent the next charge. If you cancel after this cutoff, you will be charged for the upcoming period
- Confirm your cancellation when prompted.
- AVG will send you a confirmation email; keep this for your records
- Check your email inbox and spam folder for the cancellation confirmation from AVG.
- If you don't receive confirmation within 24 hours, contact AVG support to verify the cancellation went through
Pro tip: AVG sends renewal reminders 45 days before your subscription expires and bills you 15 days before renewal. If you see a reminder email, that's your signal to cancel immediately if you want to avoid the next charge.
Cancel AVG via apple app store
If you purchased AVG through the Apple App Store on your iPhone, iPad, or Mac, you must cancel directly through Apple. AVG does not handle App Store cancellations.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- On Mac, open the App Store from your Applications folder
- Tap your profile icon in the top right corner.
- On Mac, click your name in the bottom left of the App Store window
- Tap "Subscriptions" from the menu that appears.
- You'll see all active and expired subscriptions
- Find AVG in your list and tap it.
- If you've recently bought the subscription, it may take a few hours to appear
- Tap "Cancel Subscription" and confirm your choice.
- Apple will ask you to rate the app and provide feedback on why you're cancelling; this is optional
- You'll receive a confirmation that your subscription ends on your next billing date.
- You can continue using AVG until that date; after it passes, you lose access to paid features
Warning: Apple does not process refunds for cancelled subscriptions automatically. If you purchased AVG within 14 days and want a refund, you must request one separately through Apple's support website or by contacting Apple Support directly.
Cancel AVG via google play
If you bought AVG through Google Play on an Android device, you cancel through Google Play first, then may need to follow up with AVG support if you're seeking a refund.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on a web browser
- Tap your profile icon in the top right corner.
- On the website, click your profile icon and select "Payments and subscriptions"
- Tap "Manage subscriptions" (or "Subscriptions" on web).
- You'll see all your active Google Play subscriptions
- Select AVG from the list.
- If you have multiple AVG licenses, you'll see them all listed separately
- Tap "Cancel subscription" and confirm.
- Google will ask why you're cancelling; answering helps improve the service but is not required
- If you want a refund, note your Google Play account email and the transaction ID from your receipt, then submit a refund request through AVG support.
- Google Play refunds expire 48 hours after purchase; after that, you must request through AVG
Pro tip: Google Play gives you 48 hours to request a refund after purchase. If you're within this window, request your refund directly through Google Play rather than waiting for AVG support to respond.
What happens after you cancel AVG
Cancellation is not instant termination; several things continue after you hit the cancel button, and understanding them prevents confusion.
How long you keep access
When you cancel AVG, your subscription does not end immediately. You keep full access to the paid version of AVG until your current billing period expires. For example, if your annual subscription expires on 15 June 2025, you can use all features until that date, even if you cancel in January.
After your paid period ends, AVG moves you to a free version (if available) with limited features. Your devices will no longer receive premium protection updates.
Your account and settings after cancellation
Cancelling your subscription does not delete your AVG account or erase your device protection settings. Your account remains active with all stored preferences intact. If you want to completely remove your data, you must manually delete your AVG account through MyAccount or contact AVG support to request account deletion.
If you uninstall the AVG software from your device, your account settings remain in the cloud. If you reinstall AVG later, those settings reappear.
Billing reminders and future charges
Once you cancel, AVG stops sending you renewal notices and will not charge you again. However, if you cancel after your 16-day cutoff window, the next billing cycle may still occur. Check your bank or credit card statements for 30 days after cancellation to confirm no unexpected charges appeared.
AVG's refund policy and your options
Refunds are not automatic, but AVG does offer a 30-day money-back guarantee for direct purchases. Understanding the exact terms and your eligibility is crucial.
The 30-day money-back guarantee
AVG offers a full refund within 30 days of purchase for subscriptions bought directly from the AVG website or via Google Play. If you purchased on 1 March and request a refund by 31 March, you're eligible for a full refund to your original payment method.
To request a refund within this window, contact AVG support with your order number and account email. Refunds typically process within 5-10 business days.
Refunds after 30 days
No automatic refunds are offered after 30 days from your purchase date. However, your rights under the Consumer Guarantees Act may still apply. If AVG software is faulty, fails to protect your device as promised, or was misleadingly marketed, you can request a remedy even months later.
In some cases, if you request cancellation and refund after the initial 30 days but the fault is significant, AVG may offer a pro-rated refund for the unused portion of your subscription. This is not guaranteed globally, but it's worth requesting, especially if you can demonstrate the product failed to meet its promises.
Refunds for purchases via app store and google play
AVG cannot issue refunds for purchases made through the Apple App Store or Google Play. These platforms handle their own refund policies independently of AVG. You must request refunds directly through Apple or Google, not through AVG support.
| Purchase channel | Refund window | Who handles the refund | Process |
|---|---|---|---|
| AVG website (direct) | 30 days from purchase | AVG support | Contact AVG with order number |
| Google Play | 48 hours from purchase | Google Play | Request through Google Play app or website |
| Apple App Store | 14 days from purchase | Apple | Request through App Store settings or Apple Support |
| Third-party reseller | Varies by reseller | Reseller | Contact the reseller directly |
| After 30 days (faulty product) | No time limit (Consumer Guarantees Act) | AVG or your retailer | Provide evidence of fault; escalate to Commerce Commission if refused |
AVG pricing in new zealand and comparing plans
AVG pricing varies by retailer, subscription length, and promotional offers. No single official NZD price list is consistently available for 2024 and 2025.
Where AVG pricing varies
The same AVG subscription may cost different amounts depending on whether you buy directly from AVG, through an app store, or via a reseller like JB Hi-Fi or other electronics retailers. Direct purchases from AVG often include discount codes or promotional pricing. App Store and Google Play versions may include platform fees, reflected in higher prices.
Subscription lengths also affect total cost. A one-year subscription costs less per month than a monthly plan, but commits you to longer automatic renewal.
| Purchase type | Typical duration | Typical NZD range (approximate) | Auto-renewal term |
|---|---|---|---|
| Direct from AVG (annual) | 12 months | $40 - $80 | 12 months |
| Direct from AVG (monthly) | 1 month | $6 - $10 | 1 month |
| Google Play (annual) | 12 months | $50 - $90 | 12 months |
| Apple App Store (annual) | 12 months | $60 - $100 | 12 months |
| Third-party retailer | Varies | $30 - $85 | Varies |
Pro tip: Visit AVG.com directly and compare prices with resellers like PB Tech or Noel Leeming before buying. Direct AVG purchases often qualify for discount codes that reduce your first year's cost by 20-40%.
Common mistakes when cancelling AVG
Cancelling a subscription sounds simple, but many New Zealand consumers make costly errors that result in unwanted charges or lost refund eligibility. Understanding these traps helps you avoid them.
Waiting too long after the cutoff date
The most common mistake is cancelling after your 16-day warning window closes. If your renewal is on 15 June and you cancel on 10 June, you're within the safe zone. If you cancel on 1 June or earlier, you stop the charge. But if you cancel on 16 June or later, AVG has already processed your payment for the next year. You must then request a refund separately, which may be denied because you're outside the automatic refund window.
Action: Set a phone reminder for 20 days before your renewal date. When the alarm sounds, log into your AVG MyAccount immediately and cancel if you no longer want the service.
Cancelling through the wrong channel
If you bought AVG on your iPhone through the App Store but try to cancel via the AVG website, your cancellation won't work. Your subscription remains active and you'll be charged again. The only way to cancel an App Store purchase is through Apple itself. Attempting to cancel elsewhere leaves you unprotected.
Action: Check your purchase confirmation email. It will state which platform sold you the subscription. Cancel through that exact platform only.
Ignoring renewal reminders
AVG sends renewal emails 45 days before your subscription expires. Many consumers read these, think "I'll cancel later," then forget entirely. By the time they remember, their bank account has already been charged. Treat renewal reminder emails as urgent action items, not informational notices.
Action: The moment you receive a renewal reminder from AVG, decide immediately: Do I want to keep this? If yes, do nothing. If no, cancel now. Don't delay.
Failing to verify cancellation
You cancel, assume it's done, and move on. But you never receive a confirmation email or check your MyAccount to confirm the cancellation actually went through. Three months later, a charge appears on your credit card. AVG had a system glitch or your cancellation didn't save properly, but you have no proof you tried to cancel.
Action: After cancelling, wait 15 minutes, then log back into your AVG MyAccount. Verify your subscription status shows "Cancelled" or no longer appears. Take a screenshot as proof. Check your email for a confirmation; if it doesn't arrive in 24 hours, contact AVG support to confirm manually.
Not requesting a refund within 30 days if you've changed your mind
Many consumers cancel their subscription but don't ask for a refund because they're unsure whether they're eligible. AVG's 30-day guarantee applies whether you cancel in year one or year ten, as long as you request the refund within 30 days of the original purchase date. If you let 31 days pass without requesting a refund, your eligibility expires and you've lost that money.
Action: If you want a refund, request it immediately. Don't wait. Contact AVG support with your order number and request a refund, citing the 30-day money-back guarantee. Keep the response email for your records.
Checklist: before and after you cancel AVG
Use this checklist to ensure you've covered every critical step and won't face surprise charges or lost refund eligibility.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Find purchase confirmation email | Yes - identify which platform you bought from | Keep for refund requests |
| Identify your renewal date | Yes - calculate if you're within 16-day cutoff | Confirm you're before the billing date |
| Log into your account | Yes - verify you can access it | Yes - check subscription now shows cancelled |
| Request refund if eligible (within 30 days) | Decide if you want one | Do this immediately if yes |
| Download export of data or settings (optional) | If you want to keep records | Not usually necessary |
| Check email for cancellation confirmation | Not applicable | Yes - save the email |
| Monitor bank or credit card for 30 days | Not applicable | Yes - confirm no further charges |
When you should keep your AVG subscription instead
Cancellation isn't always the right choice. Before you cancel, ask yourself whether AVG actually serves your needs.
Reasons to keep AVG
You're protected against real-time threats from viruses, malware, ransomware and phishing attacks. If you regularly download files from the internet, use public Wi-Fi networks, or access your bank account online, antivirus protection is not optional-it's essential. AVG provides this across Windows, Mac, Android and iOS devices, so one subscription covers your whole family.
You have automatic updates, which means new threats are detected and blocked without any effort on your part. You don't have to think about security; it runs in the background.
AVG offers customer support via email and live chat. If your device is compromised or you suspect a threat, you have expert help available.
Reasons to cancel AVG
You've moved to a different antivirus provider that you prefer. You have older devices you no longer use and want to reduce active subscriptions. You've decided free antivirus (like Windows Defender on Windows or built-in Mac protection) is sufficient for your needs. You're experiencing performance issues where AVG slows down your computer significantly. You're no longer in the target 30-day refund window and want to recover some money through the Consumer Guarantees Act.
What to do if AVG refuses to cancel or refund
In rare cases, AVG may deny your cancellation request or refuse a refund you believe you're entitled to. You have escalation pathways under New Zealand law.
AVG's customer support contact paths
First, contact AVG support via email or live chat and explain your situation clearly. Provide your order number, the date you purchased, the reason you want to cancel or refund, and any relevant evidence (e.g., a screenshot showing the product is faulty, or your purchase confirmation). Most issues are resolved at this stage within 5-10 business days.
If AVG support denies your request unjustly, escalate to the Commerce Commission, New Zealand's regulator for fair trading and consumer rights. The Commerce Commission investigates breaches of the Fair Trading Act and can order AVG to refund you or cancel your subscription if the company acted unfairly.
Escalation to the commerce commission
File a complaint with the Commerce Commission if AVG breaches the Consumer Guarantees Act (e.g., the product is faulty and they refuse to remedy it) or the Fair Trading Act (e.g., they misrepresent the product or hide cancellation terms). Provide a detailed account of what happened, copies of emails, your purchase confirmation, and evidence of the issue. The Commerce Commission investigates for free and can compel AVG to act.
You can also contact Consumer Affairs New Zealand or seek advice from a local Community Law Centre, which offers free consumer advice.
Stopee helps you stay in control
At Stopee, we understand that cancelling a subscription should never feel like a battle. AVG's multi-platform setup, automatic renewal terms, and varying cancellation processes make it easy to miss deadlines or cancel through the wrong channel. That's why Stopee has built this guide for New Zealand consumers.
We've helped thousands of consumers cancel their subscriptions confidently, recover refunds they didn't know they were entitled to, and avoid surprise charges altogether. Your financial control matters, and you deserve a clear path to cancel any service-whether it's AVG, a streaming platform, or a gym membership.
Bookmark Stopee at stopee.com for guides on cancelling any subscription in New Zealand. When you know your rights and follow the right steps, you always come out ahead.
Key contacts and addresses for AVG cancellation
If you need to escalate your cancellation or refund request beyond online methods, use these contact details.
AVG support contact options
Email AVG support through your MyAccount portal or visit support.avg.com for live chat. Include your order number, account email, and the reason for cancellation. Response times vary but typically range from 24-72 hours.
AVG is owned by Avast and operates globally, but New Zealand-specific support is limited. Most customer service is handled through the main MyAccount portal and email support system.
Consumer escalation contacts in new zealand
Commerce Commission - Free to lodge a complaint if AVG breaches consumer law. Visit www.beehive.govt.nz or call 0800 943 600. They investigate unfair trading practices and product faults.
Consumer Affairs New Zealand - Provides free consumer advice and can help you understand your rights. Visit consumeraffairs.govt.nz or call their helpline.
Community Law Centres - Your local law centre offers free legal advice on consumer disputes. Find your nearest centre at communitylaw.org.nz.
For direct AVG corporate correspondence, the primary mailing address is in Prague, Czech Republic (Avast headquarters). However, email support through MyAccount is faster and more reliable than postal mail for cancellations.