Manage Botan

How to cancel botan and get your refund in new zealand

What botan is and why you might want to cancel

Botan (also known as Botanéstudios) is an online retailer selling artificial flowers, botanical products and app-based subscriptions. The company operates through a website portal and mobile app, offering both physical goods with a 30-day return window and app subscriptions charged in USD. If you've signed up for a subscription or ordered physical items and now want to exit, Stopee is here to walk you through every cancellation option available to you in New Zealand.

Why customers cancel botan

You might want to cancel Botan for several reasons: the subscription no longer fits your budget, you're unhappy with product quality, you ordered items by mistake, or you found a better alternative. Whatever your reason, you have consumer rights on your side in New Zealand, and Stopee makes sure you understand them before you take action.

Is botan right for you to keep?

Before cancelling, ask yourself whether the monthly or annual subscription delivers real value. If you're paying USD 29.99 monthly (roughly NZD 50 at current exchange rates) but only using the app occasionally, cancellation could save you hundreds each year. Conversely, if you actively use the plant-finding feature and botanical content, keeping the subscription might justify the cost. Only you can decide, but at Stopee, we empower you to make that choice with full information.

Botan's subscription pricing and plans

Botan charges in USD, and your New Zealand payment processor will convert to NZD at the time of purchase.

Understanding your payment and currency

Because Botan prices in USD, you'll pay NZD based on the App Store or Google Play's exchange rate at the moment of purchase. Check your bank or payment app statement to see the exact NZD amount. This matters for your records when you request a refund.

How to cancel botan subscriptions

Your cancellation route depends on where you bought your subscription: through the App Store, Google Play, or directly from Botan's website.

Cancelling through apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Botan from the list.
5. Tap Cancel Subscription or Cancel Free Trial (depending on your status).
   • If prompted for a reason, select one - this feedback helps the company improve.
   • Confirm cancellation on the next screen.
6. You'll see a confirmation message showing your access ends on a specific date. Take a screenshot of this as proof.

Pro tip: Apple processes cancellations instantly, but you keep access until your paid period expires. You won't be charged again after that date.

Cancelling through google play (Android)

1. Open the Google Play Store app.
2. Tap the profile icon (top right).
3. Select Manage subscriptions (or Payments and subscriptions then Subscriptions).
4. Tap Botan.
5. Tap Cancel subscription.
   • Google may ask why you're cancelling - this is optional to answer.
   • Confirm the cancellation on the final screen.
6. Save a screenshot showing cancellation is complete and your end date.

Pro tip: Google Play applies cancellations within 24 hours. You retain access until your billing period finishes.

Cancelling a direct website subscription

If you subscribed directly through botanestudios.com rather than an app store, contact Botan's customer service team directly.

1. Visit botanestudios.com/pages/faq to find the contact email or support form.
2. Send a clear email requesting cancellation, include your account email and order or subscription ID.
3. State your preferred end date (e.g., "Please cancel effective immediately" or "at the end of my current billing period").
4. Request written confirmation of cancellation and your end date in reply.
5. Keep the confirmation email in a folder labelled Botan Cancellation for your records.

Warning: Direct website cancellations sometimes take 3-5 business days to process. Follow up if you don't hear back within a week. Stopee recommends always getting written proof.

Cancelling physical orders and returns

If you ordered artificial flowers or other physical items from Botan and want to return them, follow the 30-day return window carefully.

How to return items

1. Inspect your items within 30 days of delivery - this is your return window.
2. Visit botanestudios.com/pages/returns and complete the return request form.
   • Have your order number ready.
   • Describe the reason (damaged, unwanted, incorrect item, etc.).
3. Pack items in original packaging, completely unused and undamaged.
   • If original packaging is missing, use a box or padded envelope that protects the item.
4. Ship the package back at your own cost (Botan usually doesn't cover return postage unless the item arrived damaged).
   • Use a courier with a tracking number - NZ Post, DPD or Couriers Please all work.
5. Keep your proof of postage and tracking number - you'll need this if a dispute arises.
6. Note the return address provided by Botan in their portal (typically based in Auckland if Still Botanical, or their international facility).

Warning: Do not refuse delivery as a cancellation method. If you reject the parcel, you forfeit your right to a refund and the item may be returned to Botan's warehouse at your cost. Always accept the delivery and initiate a formal return instead.

What about damaged or incorrect items?

If your order arrives damaged, defective or not as described, you have stronger protections under New Zealand's Consumer Guarantees Act. Contact Botan's customer service immediately with photos of the damage. You may be entitled to a refund without having to cover return shipping. Stopee advises documenting everything with timestamps and clear photos.

Will you get a refund?

Refund eligibility depends on what you're cancelling: an app subscription or a physical order.

App subscription refunds

Once you cancel an app subscription through the App Store or Google Play, you will not be charged again. However, refunds for past charges are only available in limited circumstances:

• You requested cancellation within 14 days of purchase on a new subscription.
• The app is faulty or doesn't work as advertised.
• You cancelled by mistake and request a refund within 48 hours.

To request an app refund, contact the app store directly (Apple Support or Google Play Support) rather than Botan. Stopee recommends explaining your reason clearly and attaching any error screenshots.

Physical item refunds

Botan's standard refund policy is straightforward: full refund on items returned within 30 days of receipt, provided they are unused, undamaged and in original packaging.

1. Botan receives your returned item at their warehouse.
2. They inspect it for damage and original condition (usually within 5-7 business days).
3. If approved, they process your refund within 30 business days.
4. The refund goes back to your original payment method (credit card, debit card, PayPal, etc.).

Pro tip: Check your bank statement 5-7 days after Botan confirms approval - refunds sometimes appear before the email notification reaches you. If you don't see it within 30 days, chase Botan with your return tracking number as proof.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act gives you statutory protections regardless of what Botan's terms say.

What the law covers

• Faulty goods: Items that break, wear out prematurely or don't work as intended within a reasonable time must be repaired, replaced or refunded at your choice.
• Not as described: If a product doesn't match the description on Botan's website or packaging, you can claim a remedy.
• Unsafe goods: Any product that poses a safety risk is automatically breaching the guarantee.
• Services: If you're charged for a service (app subscription) but don't receive access or the app consistently crashes, the guarantee applies.

These rights apply for up to 6 years from the date of purchase (or up to 3 years if you bought from a business, depending on the good).

If botan refuses to help

Contact the Commerce Commission (comcom.govt.nz) or your local Community Law Centre. Stopee recommends gathering all evidence: receipts, order confirmations, screenshots of the fault, communication with Botan, and proof of postage for returns. The Commerce Commission takes unfair trading practices seriously and can compel businesses to offer remedies.

What happens after you cancel

Cancelling an app subscription and cancelling a physical order have different outcomes - here's what to expect.

After cancelling your subscription

• Your app access continues until the end of your current billing period. You don't lose access the moment you cancel.
• Auto-renewal stops; no further charges will appear on your card or account.
• Any in-app purchases (like the "Find my Plant" feature) remain yours to use as one-time purchases, even after subscription ends.
• Your account data and saved preferences typically stay on file if you log back in later, though you may lose premium features.

Pro tip: Make a note of your subscription end date somewhere visible (calendar, phone reminder) so you remember when access expires.

After returning physical items

• You lose access to the returned item immediately once it leaves your hands.
• Botan inspects the return and confirms receipt within 5-7 business days.
• Once approved, the refund processes within 30 business days to your original payment method.
• Currency conversions (USD to NZD) may mean you receive slightly less than you paid due to exchange-rate fluctuations - this is normal.

Common mistakes when cancelling botan

Cancelling can feel stressful, especially if you're concerned about hidden charges or losing access to content you value. We understand, and that's why Stopee walks you through the pitfalls others have hit.

Mistake 1: refusing delivery instead of returning

If you reject a parcel at the door, you don't trigger a return - you trigger a shipping dispute. Botan may charge you reshipping costs or refuse a refund altogether. Always accept delivery, then formally request a return through their portal.

Mistake 2: assuming cancellation is instant

Cancelling your subscription through the app store is instant, but accessing the company's website cancellation form can take 3-5 business days. Don't assume you're safe just because you hit cancel on Tuesday - wait for written confirmation.

Mistake 3: losing your proof of postage

If Botan claims they never received your return, a tracking number is your only defense. If you throw away the receipt and don't screenshot your tracking number, you can't prove you shipped the item back. Keep records for at least 90 days after posting.

Mistake 4: cancelling without checking the end date

Some customers cancel but don't realize they can use the app until their paid period ends. If you cancel on 15 March but your subscription renews on 30 March, you still have access until 30 March. This isn't a trap - it's actually fair - but many people don't notice and think they've lost access early.

Mistake 5: not requesting cancellation confirmation in writing

If you call Botan or email customer service without saving the response, you have no proof of your request. Always ask the company to email a confirmation showing your cancellation date. Stopee has helped thousands of consumers resolve disputes by simply having that one email.

Checklist: cancelling botan step by step

Use this checklist to make sure you've covered everything before Botan charges you again.

Should you cancel or keep botan?

Before you hit cancel, pause and ask: does this subscription fit your life?

Keep botan if you:

• Use the plant-finder tool weekly or more often to identify species in your home or garden.
• View the botanical content as educational and worth the investment.
• Have a genuine passion for indoor plants and enjoy learning care tips.
• Are considering the annual plan (USD 22.99) rather than monthly (USD 29.99) - the discount is real.

Cancel botan if you:

• Haven't opened the app in over a month - a clear sign of disuse.
• Feel pressured by auto-renewal and only subscribed by accident.
• Found free alternative apps (like PlantSnap or Leafsnap) that do the same job.
• Are stretching your budget and this is discretionary spending you can cut.
• Have received faulty items or poor customer service and no longer trust the company.

Contact details and cancellation address

For direct communication with Botan regarding returns or billing disputes, use the following channels:

Website support: botanestudios.com/pages/faq and botanestudios.com/pages/returns

For physical returns, send to: Still Botanical, Auckland, New Zealand (address provided in your return authorization via the Botan returns portal).

If Botan doesn't respond within 7 business days: File a complaint with the Commerce Commission at comcom.govt.nz or contact your local Community Law Centre.

Stopee has helped thousands of consumers navigate subscription cancellations and secure refunds - including customers with Botan. We understand how frustrating it is when a company makes cancellation harder than signup, and we're here to empower you with clear steps, consumer law knowledge and the confidence to stand your ground. Whether you're cancelling today or just exploring your options, you now know exactly what to do and what Botan owes you under New Zealand law. If Botan resists your refund or cancellation, come back to Stopee for escalation advice - we're on your side.