Manage Bubble.Io

How to cancel bubble.io and protect your data in new zealand

What bubble.io is and who should cancel it

Bubble.io is a no-code platform that lets you build web applications using a visual editor instead of writing code. You host your app on Bubble's infrastructure, manage databases, set up workflows, and integrate third-party tools - all without hiring developers.

Solo makers, startups, and small teams use Bubble to prototype and launch custom web apps quickly. If you've built an app for testing purposes, moved to a different platform, or simply no longer need your Bubble workspace, cancelling your paid plan brings your costs down to zero.

Who uses bubble and why they stay

Bubble appeals to non-technical founders, digital agencies managing client projects, and makers experimenting with app ideas. The platform scales from a free tier through performance and collaboration tiers, making it accessible whether you're solo or building a small team.

Why you might want to cancel

You might cancel if you've launched your app elsewhere, completed a project, hit budget limits, or found a better-fit platform. The good news: cancelling is straightforward, though Bubble's refund policy is strict - so understanding your options before you act matters.

Your consumer rights under new zealand law

Before you cancel, know your legal standing. New Zealand's Consumer Guarantees Act 1993 protects you from misleading service claims and gives you remedies if Bubble.io hasn't delivered what you paid for.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, Bubble.io must provide services with due care and skill, as described in their marketing and terms. If you paid for a feature that didn't work, your app experienced unexplained downtime, or the platform didn't perform as promised, you have grounds to dispute charges or request a refund - even if Bubble's standard policy says "no refunds."

The Commerce Commission (the New Zealand regulator) also prohibits misleading pricing or billing practices. If Bubble charged you without consent, buried cancellation options, or didn't honour a cancellation request, document everything and escalate.

When to invoke consumer law

If Bubble refuses to cancel your subscription, continues billing after you've cancelled, or provided a service that was materially defective, contact them in writing referencing the Consumer Guarantees Act. If they ignore you, lodge a complaint with the Commerce Commission or seek advice from Citizens Advice Bureau.

How to cancel bubble.io step-by-step

Cancelling Bubble.io differs slightly depending on your subscription type and how you signed up. Follow the method that matches your situation.

Cancel a monthly plan through the bubble editor

1. Log in to your Bubble account at bubble.io.
2. Open the app you wish to downgrade or cancel.
   • If you manage multiple apps, select the one with the active paid subscription.
3. Click Settings in the top navigation menu.
4. Select My Plan from the sidebar.
5. Locate your current billing plan and click Cancel plan or Downgrade to Free.
   • Cancelling stops all charges immediately; your app reverts to Free tier at the end of the current billing cycle.
6. Follow the on-screen prompts to confirm. Bubble will ask for a reason - this is optional but helps them improve.
7. You'll receive a confirmation email. Save this for your records.

Cancel an annual plan

Warning: Annual plans have a strict 30-day pre-renewal cancellation window. If you cancel outside this window, you will not receive a refund for the remaining contract period.

1. Log in and navigate to Settings > My Plan.
2. Check your renewal date - it appears next to your plan name.
3. If your renewal is more than 30 days away, you can cancel anytime through the same Cancel plan button.
4. If your renewal is within 30 days, cancelling now will prevent the next charge.
5. If your renewal is less than 30 days away and you want to stop mid-term, contact Bubble support with your request and renewal date; they may make an exception in limited cases.

Cancel a subscription purchased via the app store or google play

If you subscribed to Bubble through a mobile app store, you must cancel through your device settings, not the Bubble editor.

1. For iOS (Apple App Store):
   • Open Settings on your iPhone or iPad.
   • Tap your name at the top, then select Subscriptions.
   • Find the Bubble app and tap it.
   • Tap Cancel Subscription and confirm.
2. For Android (Google Play):
   • Open the Google Play Store app.
   • Tap your profile icon in the top right.
   • Select Payments and subscriptions > Subscriptions.
   • Find Bubble and tap it.
   • Tap Cancel subscription and confirm.
3. You'll receive a confirmation from the app store. Bubble will not receive a cancellation notice from the store immediately, so allow 24-48 hours for the change to sync.

Cancel via bubble support if the editor method fails

If you cannot access the Bubble editor or the cancel button doesn't work, contact Bubble's support team directly.

1. Visit the Bubble help center or support chat at bubble.io/support.
2. Describe your situation: "I want to cancel my subscription but the editor isn't responding" or "I need help downgrading my app."
3. Provide your app name, account email, and the plan you're currently on.
4. Ask for written confirmation of your cancellation in the support chat or follow-up email.
5. Save all correspondence as proof of your cancellation request.

What happens after you cancel

Cancelling doesn't instantly delete your app or data - it downgrade your plan and stops charges. Understanding what you retain and what you lose helps you prepare.

Your app after cancellation

When your paid period ends, your app reverts to Bubble's Free tier. Your app remains live and accessible to end-users, but you lose paid features such as extra editors, higher server capacity, custom domains, and priority support.

If your Free tier has lower capacity limits, your app may experience slower performance or temporary unavailability during traffic spikes. Custom domains revert to a Bubble subdomain, and any team members added on paid tiers lose access.

Your data and backups

Your app data, database, and project files stay intact and accessible under the Free plan. However, Free tier comes with lower database capacity (typically 0.5 million records vs. unlimited on paid plans). Export critical data before downgrading to prevent data loss if you exceed the Free tier limits.

Pro tip: Use Bubble's export tools or API to back up your database to a CSV or external storage. This takes 10-15 minutes and protects you if you exceed Free tier quotas.

Billing and the renewal cycle

Monthly subscriptions stop billing once you cancel; your current month remains active until the 30-day cycle ends, then your subscription terminates. You will not be charged again.

Annual subscriptions are trickier. If you cancel before your 30-day pre-renewal window, your subscription remains active for the full year you've paid for. Cancelling within the 30-day window before renewal prevents the next annual charge. Cancelling outside that window (e.g., 6 months into your year) does not stop the current annual term or entitle you to a refund.

Refunds and billing disputes

Bubble.io's official refund policy is strict, but New Zealand consumer law may override it in specific situations.

Bubble's no-refund policy

Bubble states: "We do not offer refunds. Any paid month is non-refundable and cannot be credited back to your account." This applies to both monthly and annual subscriptions, regardless of how long you used the service.

If you cancel mid-month or mid-year, you will not receive a pro-rata refund for unused time. This is Bubble's standard practice and is disclosed in their terms of service.

When you may have a refund claim

Despite the no-refund policy, you have legal grounds to dispute charges if:

• Bubble continued billing after you successfully cancelled.
• The service was down for extended periods without compensation or warning.
• You were charged without authorisation or after requesting cancellation in writing.
• Bubble's marketing misled you about what the paid plan includes.
• Features you paid for were unavailable or non-functional.

How to request a refund or dispute a charge

1. Gather evidence: screenshots of your cancellation confirmation, email receipts, billing statements, and any support chat logs.
2. Email Bubble support with subject line: "Refund request - billing dispute" or "Billing error after cancellation."
3. Reference your app name, account email, and specific dates of charges you dispute.
4. Clearly explain why you believe the charge was unfair (e.g., "I cancelled on 15 March but was charged again on 15 April").
5. Ask for a response within 10 business days.
6. If Bubble refuses or doesn't respond, contact your bank or credit card provider and request a chargeback. Provide them with your evidence.
7. If the dispute amount is significant or unresolved, lodge a complaint with the Commerce Commission (comcom.govt.nz).

Pro tip: Under New Zealand law, you have up to 6 years to pursue a refund claim for services you paid for. Don't assume you're out of time.

Bubble.io pricing in new zealand

Bubble does not publish New Zealand-specific pricing; charges are converted from USD to NZD at your card's current exchange rate. Below are approximate NZ$ equivalents based on recent conversion rates.

Current pricing and plan comparison

Important: Actual NZ$ amounts vary based on exchange rate fluctuations at the time of charge. Always check your billing statement for the exact amount debited from your account. If the amount is significantly higher than the table above, contact your bank or Bubble support immediately.

Common mistakes when cancelling bubble.io

Cancelling should be simple, but small oversights can leave you still paying or unable to access your work. Here's what to avoid.

Mistake 1: confusing downgrade with cancellation

Downgrading to the Free plan is not the same as cancelling. If you downgrade, your app stays live but loses paid features. You stop being charged, which is often what you want - but your app is still technically active.

True cancellation (requesting deletion) happens only if you explicitly ask Bubble support to delete your account or app entirely. Most people downgrade to Free and call it cancelled; Stopee recommends you do the same unless you never want to use Bubble again.

Mistake 2: not saving your cancellation confirmation

After you click "Cancel plan," Bubble sends a confirmation email. Many people delete this immediately or let it languish in spam. If Bubble disputes your cancellation later or charges you again, this email is your proof. Save it, screenshot it, and store it somewhere you can access 12 months from now.

Mistake 3: cancelling an annual plan outside the 30-day window

Annual subscriptions lock you in for 12 months. If you cancel on day 180 of your year, you've forfeited any refund for the remaining 185 days. Mark your renewal date in your calendar 30 days before it arrives so you can cancel in time if needed.

Mistake 4: not checking if billing continues through an app store

If you signed up via the App Store or Google Play, cancelling through the Bubble editor won't stop app store charges. You must cancel through your device settings. Check both places to confirm neither is still billing you.

Mistake 5: forgetting to back up your data

Free tier has strict capacity limits. If you move to Free and later exceed the database quota, your app stops working and you lose access to new data entries. Export your database before downgrading - it takes minutes and prevents a headache later.

Checklist before you cancel

Use this checklist to ensure you've covered everything before you hit the cancel button.

• Note your renewal date (found in Settings > My Plan).
• If you have an annual plan and renewal is more than 30 days away, cancel now if you're certain you won't return.
• Export your app data and database to a CSV or external backup.
• Document any custom integrations, API keys, or workflows so you can rebuild elsewhere if needed.
• Inform any team members or collaborators that the app will downgrade or be deleted.
• Take screenshots of your cancellation confirmation for your records.
• Check your credit card or invoice statement 3-5 days after cancellation to confirm the charge stopped.
• If you were charged after cancellation, contact Stopee or your bank immediately.

Should you cancel or keep your bubble.io plan

Not everyone should cancel. Consider this comparison before you make your final decision.

How stopee helps you cancel and recover costs

If Bubble.io continues charging after you've cancelled, or if you believe a charge was unfair, Stopee is here to help. Stopee specialises in tracking down refunds and overturned charges for subscriptions across all platforms.

Stopee's team can:

• Review your billing history and cancellation records to identify unjust charges.
• Draft formal dispute letters referencing New Zealand consumer law to pressure Bubble into refunding you.
• Escalate complaints to your bank, credit card provider, or the Commerce Commission if Bubble refuses to cooperate.
• Help you claim refunds for duplicate charges or service failures.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover thousands of dollars in overcharged fees. If you're unsure whether your Bubble charges are legitimate or your cancellation actually stuck, visit Stopee.com to upload your billing records and get a free review.

Bubble.io cancellation address and contact details

If you need to send formal written notice to cancel your Bubble.io subscription, use the details below. New Zealand does not have a Bubble.io office, so notices must go to the United States headquarters.

United states (corporate headquarters)

Bubble.io does not publicly list a dedicated cancellation mailing address. For formal cancellation or billing disputes, contact Bubble support through their web chat at bubble.io/support or email their support team directly.

If you require a postal address to send a formal cancellation notice (e.g., to preserve evidence for a legal dispute), request this address from Bubble support when you contact them. Ask: "Please provide your registered office address for cancellation notices under New Zealand consumer law."

How to contact bubble for cancellation

1. Visit bubble.io and log into your account.
2. Click the help or support icon (usually a question mark or chat bubble in the bottom right).
3. Select "Billing" or "Account" as the topic.
4. Write: "I want to cancel my subscription effective immediately. My app is [app name] and account email is [your email]."
5. Request written confirmation of cancellation in the response.
6. Save the entire chat transcript.

Next steps if bubble doesn't respond

If Bubble support doesn't acknowledge your cancellation within 5 business days, or if you're charged after requesting cancellation, escalate immediately:

• Contact your bank or credit card provider and request a chargeback with evidence of your cancellation request.
• File a complaint with the Commerce Commission (comcom.govt.nz) citing misleading billing or failure to honour a cancellation request.
• Reach out to Stopee for advice on pursuing a refund - Stopee has experience recovering money from platforms that ignore cancellation requests.

Cancelling Bubble.io is straightforward when you follow the right steps, but knowing your consumer rights and keeping detailed records turns a simple cancellation into ironclad proof if disputes arise later. Stopee recommends you take 10 minutes now to document your cancellation, back up your data, and confirm the charges stop - it's the safest path forward. If anything goes wrong, Stopee and New Zealand consumer law have your back.