Manage Build My Perfect Resume

How to cancel build my perfect resume and protect your subscription rights in new zealand

What build my perfect resume is and who uses it

Build My Perfect Resume (also known as MyPerfectResume) is an online document-building platform that helps job seekers create polished resumes and cover letters using professionally designed templates and AI-powered editing suggestions.

How the service works

The platform combines template libraries, formatting tools and premium subscription features to let you download finished documents in multiple formats. You sign up with an email address, choose a template, customize your content and either use the free tier or pay for premium access to unlock additional templates, downloads and advanced formatting options.

Common user profiles

Build My Perfect Resume appeals to job seekers who want speed and professional polish without hiring a resume writer. It's also popular with career-changers, new graduates and people re-entering the workforce who need a structured starting point.

Build my perfect resume pricing in new zealand

Understanding what you're paying for helps you decide whether the service matches your job search timeline and budget.

Subscription plans and costs

Hidden costs to watch for

If you subscribe via the Apple App Store or Google Play Store, you may pay slightly different amounts depending on whether your payment method is registered in New Zealand or another country. Currency conversion and platform fees can add 5-10% to the displayed price. Always check your App Store or Play Store account before cancelling to confirm your exact renewal date and amount.

Why you might want to cancel build my perfect resume

Job searching timelines vary, and subscription services don't always align with your needs.

Common reasons for cancellation

• You've finished your resume and no longer need the premium features.
• You secured a job and no longer need to apply for positions.
• You've found a cheaper alternative or decided to use a free template site.
• You didn't realise the subscription auto-renews and want to stop future charges.
• The app or website isn't meeting your expectations.
• You subscribed accidentally or during a trial period.

When you should keep it

If you're actively job hunting, interviewing at multiple companies or planning to apply for roles over the next 3-6 months, the premium features (especially unlimited downloads and exclusive templates) may justify the monthly cost. However, Stopee recommends evaluating whether you truly need premium access or whether the free tier covers your actual use case.

How to cancel build my perfect resume step by step

Your cancellation method depends on whether you subscribed directly through the website, Apple App Store or Google Play Store. Stopee has mapped out each pathway so you can cancel with confidence.

Cancelling on the build my perfect resume website (desktop)

1. Log in to your Build My Perfect Resume account using your email and password.
2. Navigate to your account settings.
   • Click your profile icon or name in the top right corner.
   • Select "My Account" or "Settings".
3. Find the "Subscription" or "Billing" section.
   • Look for a heading that says "Subscription Status", "Manage Subscription" or "Plan Details".
   • If you see a "Pause" or "Downgrade" button first, click to view full options.
4. Click "Cancel Subscription".
   • You may see a pop-up asking you to confirm or asking why you're leaving (feedback is optional).
   • Confirm the cancellation.
5. Wait for your confirmation email.
   • Check your inbox (and spam folder) within 5-10 minutes.
   • The email should include a cancellation confirmation number.
   • Pro tip: Save this email and the confirmation number to your computer or cloud storage. Screenshot the billing section as well.
6. Verify cancellation in your account settings.
   • Log back in and check that your subscription status now shows "Cancelled" or "Free" rather than "Active".
   • If it still shows "Active", contact customer support (details below) immediately.

Cancelling an apple app store subscription (iOS)

Important: If you subscribed to Build My Perfect Resume through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through the app itself. The app cannot process the cancellation for you.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions".
   • You'll see all active subscriptions linked to your Apple ID.
4. Find "Build My Perfect Resume" (or "MyPerfectResume") in the list and tap it.
5. Tap "Cancel Subscription".
   • Apple may show you a final offer (a discounted rate to keep you subscribed).
   • Confirm the cancellation by tapping again.
6. Check your confirmation.
   • The subscription status should change to "Cancelled" with an expiration date.
   • You'll receive a confirmation email from Apple within minutes.
   • Warning: If the status still shows "Active", repeat steps 1-5 or restart your device and try again.

Cancelling a google play store subscription (Android)

Google Play subscriptions are managed through Google's system, just like Apple. Cancelling within the app will not work.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "Build My Perfect Resume" and tap it.
6. Tap "Cancel subscription".
   • Google may prompt you to confirm or offer you a retention discount.
   • Select "Cancel" or "Yes, cancel" to confirm.
7. Verify the cancellation.
   • You should see a confirmation message and receive an email from Google.
   • Check your Google Play subscription list again to confirm the status has changed to "Cancelled".

Contacting build my perfect resume customer support

If you can't find the cancellation option, if your cancellation didn't go through or if you have questions about billing, reach out directly.

• Phone (toll-free, New Zealand): Call the NZ support number listed on the Build My Perfect Resume website under "Contact Us" or "Support". Have your account email and confirmation number (if you have one) ready.
• Email: Send a request to the support email address on their website. Include your account email, the date of your subscription start, your billing cycle, and a clear request to cancel. Keep a copy for your records.
• Live chat: Some users report a live chat feature on the website during business hours. Check the bottom right corner of any page.

What happens after you cancel your subscription

Cancellation doesn't mean instant removal; your access and data follow a specific timeline that's important to understand.

Your access during the billing cycle

When you cancel, you retain full premium access until the end of your current billing period. If you cancel mid-cycle, you don't get a pro-rata refund, but you keep premium features (unlimited downloads, all templates, formatting tools) right up until your renewal date. This is your window to download any resumes, cover letters or other documents you want to keep.

What happens on your renewal date

On the date your subscription would normally renew (monthly or yearly), the following occurs: your account automatically downgrades to the free tier, premium features become locked, your download limit resets and future charges stop. You do not receive a notification email from Build My Perfect Resume about the downgrade, so mark your renewal date in your calendar as a reminder.

Your saved documents and account data

Your resume drafts, cover letters and profile information stay in your account after cancellation unless you delete them yourself. You can log back in anytime using your original email to view or download your work, even months or years later. Pro tip: Export or screenshot your final documents immediately after cancelling. Don't rely on cloud storage alone; download PDFs directly to your computer for permanent backup.

Refunds and your money-back guarantee

Build My Perfect Resume offers a 14-day money-back guarantee, but the rules are strict and deadlines matter.

The 14-day money-back guarantee explained

If you're within 14 days of your initial Premium subscription, you can request a full refund of that first payment. This applies only to your opening subscription, not to renewals or subsequent billing cycles. To qualify, you must request the refund within 14 days of the date your subscription started, not 14 days after you cancel.

How to request a refund

1. Gather your documentation.
   • Locate your subscription confirmation email from Build My Perfect Resume or your payment provider (Apple, Google, credit card statement).
   • Note the exact date you subscribed and the amount charged.
   • Calculate whether today falls within 14 days of that start date.
2. Contact customer support.
   • Call the NZ toll-free number or send an email to support.
   • Include the subject line "Refund Request - 14-Day Guarantee".
   • State your account email, subscription start date, amount charged and the reason you want a refund.
   • Attach screenshots of your confirmation email and billing statement.
3. Follow up if you don't hear back within 3 business days.
   • Refund processing typically takes 5-10 business days once approved.
   • Check your original payment method (credit card, Apple ID, Google Play balance) for the credit.

Refunds outside the 14-day window

Warning: The 14-day guarantee does not cover cancellations after day 14. Build My Perfect Resume's Terms of Use state that refunds are discretionary after this period. However, New Zealand consumer law may protect you in specific circumstances (see the consumer rights section below). Stopee always recommends attempting a goodwill refund request if you have a legitimate complaint, even outside 14 days.

Refunds for app store and google play subscriptions

If you subscribed via Apple or Google, those platforms handle refunds independently. Build My Perfect Resume cannot process a refund for you; you must request it from Apple or Google directly. Both platforms have their own refund windows (often 14-30 days depending on circumstances). Contact Apple Support or Google Play Help and reference your subscription and transaction ID.

Your consumer rights in new zealand

New Zealand law gives you strong protections against unfair subscription practices, and Stopee wants you to know how to use them.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 requires that services (including software subscriptions) are of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Build My Perfect Resume is not providing these standards (for example, the app crashes constantly, features are fundamentally broken or the service doesn't resemble its marketing), you have the right to request a refund, repair or replacement, even outside the 14-day window. You don't need to accept a declined refund if the service is faulty.

Fair trading act protections

The Fair Trading Act 1986 prohibits misleading or deceptive conduct. If Build My Perfect Resume misrepresented its features, used dark patterns to trick you into auto-renewal or made false promises, you can lodge a complaint with the Commerce Commission and seek redress. Examples include failing to clearly disclose auto-renewal terms, charging without consent or hiding cancellation options.

How to escalate a complaint

If Build My Perfect Resume refuses to refund you and you believe you have legal grounds:

1. Document everything.
   • Keep all emails, screenshots of billing, subscription confirmation emails and any support correspondence.
   • Note dates and amounts precisely.
2. Send a final written demand to Build My Perfect Resume.
   • Email support clearly stating your complaint, the legal basis (Consumer Guarantees Act or Fair Trading Act), the refund amount and a deadline (usually 14 days).
   • Keep a copy of this email.
3. If they don't respond or refuse, contact the Commerce Commission.
   • Visit www.commerce.govt.nz or call 0800 943 600.
   • File a complaint with supporting documentation.
   • The Commission can investigate and take enforcement action on your behalf.

Stopee has seen consumers successfully recover refunds using these pathways when services truly failed to meet legal standards.

Common mistakes people make when cancelling

Cancellation feels straightforward until something goes wrong, and the most common errors are entirely preventable.

Mistake 1: cancelling the app instead of the subscription

Deleting the Build My Perfect Resume app from your phone does not cancel your subscription. Your payment method will still be charged on renewal day. You must explicitly cancel the subscription through the app store (Apple Settings or Google Play Store) or through the website.

Mistake 2: missing the 14-day refund deadline

The clock starts on your subscription start date, not on when you cancel. If you subscribe on 1 June and don't cancel until 20 June, you've missed the window. Mark your calendar for day 14 if you think you might want a refund.

Mistake 3: not downloading your documents before the renewal date

Once your subscription downgrade to free tier happens, you may lose access to premium export formats or editing features. Download or screenshot everything while you still have premium access. Stopee recommends doing this immediately after you click "Cancel".

Mistake 4: ignoring confirmation emails

If your cancellation doesn't generate a confirmation email within 10 minutes, something went wrong. Log back in and check your subscription status. Don't assume silence means success; follow up with support immediately.

Mistake 5: not checking if you're on a platform subscription

Many people cancel on the website but forget they're actually subscribed through Apple or Google. You must cancel in both places if applicable. Check your App Store and Google Play accounts separately.

Cancellation timeline and what to expect

Knowing the realistic timeline helps you plan and reduces anxiety about whether something has gone wrong.

Immediate (same day)

You submit your cancellation request and receive an on-screen confirmation message or cancellation confirmation number. Save this confirmation number.

Within 10 minutes

A confirmation email arrives in your inbox (check spam if it doesn't appear in your main inbox). This email should reference your cancellation date, confirmation number and your access duration (until renewal date).

Same day to 3 business days

If you requested a refund within the 14-day window, support reviews your request and either approves or denies it. You'll receive an email with the decision.

5-10 business days after refund approval

The refund credit appears in your original payment method (credit card statement, Apple ID balance, Google Play Store balance). Check there first; don't assume the refund failed if it doesn't show as a separate transaction.

On your renewal date

No charge occurs. Your subscription status changes to "Cancelled" or "Expired" and your account downgrades to the free tier. This happens automatically; you don't need to do anything.

Checklist: ensure your cancellation is complete

Use this checklist to confirm every step before you close the loop on Build My Perfect Resume.

Should you cancel, pause or switch plans?

Cancellation isn't always the best choice; sometimes pausing or downgrading makes more sense.

Cancel if:

• You've finished your resume and don't anticipate needing it again soon.
• You've found a cheaper alternative or prefer a different tool.
• You secured a job and no longer need to apply.
• The service didn't meet your expectations and refund eligibility has passed.

Downgrade to free tier if:

• You want to keep your documents but don't need premium features right now.
• You may need premium access again within the next few months.
• You're unsure about a full cancellation and want to "pause" without losing your account.

Switch to a lower plan if:

• The yearly subscription is too expensive but monthly would work.
• You want to test premium on a shorter commitment before deciding.
• Build My Perfect Resume offers a quarterly or 3-month plan as an alternative.

Stopee recommends evaluating your actual job search timeline before making a final decision. A three-month subscription might be more cost-effective than two monthly renewals if you're actively applying to jobs.

Contact and escalation information

If you need to reach Build My Perfect Resume to cancel, request a refund or lodge a complaint, here are your options.

Build my perfect resume support channels

• Phone (New Zealand toll-free): The support number is listed on the Build My Perfect Resume website under "Contact Us" or "Help". Have your account email and subscription start date ready.
• Email: Send enquiries to the support email address on their website. Include "Cancellation Request" or "Refund Request" in the subject line, your account email and as much detail as possible.
• Live chat (if available): Check the website for a live chat widget during business hours.
• Mailing address: Build My Perfect Resume's physical office location may be listed in their Terms of Use or Privacy Policy if you need to send formal correspondence.

New zealand consumer authorities

• Commerce Commission: www.commerce.govt.nz or 0800 943 600. Lodge complaints about misleading conduct, unfair contract terms or breaches of the Fair Trading Act.
• Financial Ombudsman Service (if applicable): If the dispute involves payment processing or financial services, you can escalate to www.fos.org.nz.
• Citizens Advice Bureau: www.cab.org.nz for general consumer rights guidance and support.

Summary and next steps

Cancelling Build My Perfect Resume is straightforward when you follow the right channel for your subscription type (website, App Store or Google Play), confirm via email and download your final documents before the renewal date. New Zealand's Consumer Guarantees Act and Fair Trading Act protect you if the service is faulty or misrepresented, and Stopee strongly encourages you to request a refund if you have grounds within 14 days.

The most common mistake is deleting the app instead of cancelling the subscription, leaving you vulnerable to surprise charges. Always verify your cancellation status in your account before you consider the process complete.

If Build My Perfect Resume declines your cancellation or refund and you believe it's unfair, escalate to the Commerce Commission. Your consumer rights matter, and these authorities exist to enforce them on your behalf.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds and stand up for their rights when companies make it hard to leave. Whether you're cancelling Build My Perfect Resume because you found a better tool, secured a job or simply want to stop recurring charges, you now have the step-by-step guidance and legal leverage to do it confidently. Keep your confirmation emails, mark your renewal date and don't hesitate to escalate if anything goes wrong. You've got this.