Manage Cursor

How to cancel cursor and protect your rights as a new zealand subscriber

Understanding cursor and why you might want to cancel

Cursor is an AI-powered coding assistant that delivers productivity tools, chat features and integrations through both web and mobile apps. You access it via a subscription model, and billing flows through either Cursor's own dashboard or your app store account (Apple or Google Play).

If you've decided Cursor isn't right for you, you're not alone. Whether it's the cost, feature mismatch or simply finding a better alternative, cancelling should be straightforward. At Stopee, we help thousands of New Zealand consumers navigate subscription cancellations with confidence and avoid unexpected charges. The good news: Cursor offers multiple cancellation paths, and New Zealand consumer law backs you up if things go wrong.

When cancellation makes sense

You might cancel Cursor if you're not using the AI features regularly, prefer a different coding tool, want to reduce your subscription costs, or you've found better value elsewhere. Whatever your reason, you deserve a cancellation process that respects your time and money.

How cursor billing works

Cursor charges on a recurring monthly or annual cycle, depending on your plan choice. The platform pulls payment either from your Cursor account (if you subscribed directly) or from your Apple ID or Google Play account (if you subscribed through those stores). This matters because where you subscribed affects how you cancel.

Your consumer rights under new zealand law

New Zealand consumer protection law gives you specific rights when you cancel digital subscriptions. Understanding these rights puts you in a stronger position if Cursor's terms conflict with what you're legally entitled to.

The consumer guarantees act and cooling-off periods

The Consumer Guarantees Act 1993 protects New Zealand consumers buying goods and services. For digital services like Cursor, you generally have a 14-day cooling-off period from the date you first subscribe. During this window, you can cancel and request a full refund, even if Cursor's own terms say otherwise. This right applies to most online purchases, including subscriptions.

After 14 days, your rights shift. If the service doesn't match what was promised, or if it's unfit for purpose, you can still complain and escalate through consumer channels.

What the law covers

Consumer law protects you against unfair contract terms, misleading billing practices and refusal to honour refund rights. If Cursor charged you incorrectly, buried cancellation steps, or prevents you from cancelling, these laws are your leverage. Stopee recommends documenting everything: screenshots of billing pages, emails with support, and dates you contacted them.

If Cursor refuses to honour a legitimate refund claim, you can escalate to the Commerce Commission or seek support from Citizens Advice Bureau (CAB) in your region.

How to cancel cursor via the web dashboard

Cancelling through the Cursor web dashboard is the fastest and most reliable method. You retain full control, get instant confirmation and avoid app store delays.

1. Open your web browser and go to the Cursor dashboard (typically accessed via cursor.com or your account login link).
   • Sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link to reset it.
2. Navigate to Billing & Invoices or Account Settings (the exact label varies, but look for billing-related options in the main menu or sidebar).
   • You should see a section titled "Manage Subscription" or "Subscription Status".
3. Click Manage Subscription to view your current plan and billing cycle.
   • Check the renewal date. This is crucial: you must cancel at least 24 hours before this date to avoid being charged for the next period.
4. Select Cancel subscription and confirm your choice.
   • Cursor will ask you why you're cancelling. You don't have to answer, but feedback helps them improve.
5. Look for a confirmation message on screen and check your email for a cancellation receipt.
   • Pro tip: Screenshot this confirmation. You'll need it if billing questions arise later.
6. Verify your access status. You typically keep access until the end of your paid billing period, even after cancellation.
   • Your next renewal will not occur.

Cancelling via email or direct contact

If the dashboard cancellation doesn't work, or you prefer written confirmation, email Cursor directly.

1. Compose an email to hi@cursor.com with the subject line "Subscription Cancellation Request".
   • Include your full name, email address associated with your Cursor account and the date you subscribed.
   • State clearly: "I request immediate cancellation of my Cursor subscription effective [today's date]."
2. Mention your renewal date. This shows you're informed and serious.
   • Example: "My renewal is scheduled for 15 March 2025. I request cancellation by 14 March 2025 to avoid the next charge."
3. Send the email and keep a copy for your records.
   • Warning: Email cancellation can take 2-5 business days to process. If you're close to your renewal date, use the dashboard method instead for instant confirmation.
4. Wait for a reply confirming your cancellation.
   • If you don't hear back within 3 business days, follow up or escalate (see refund section below).

Cancelling through apple app store or google play

If you subscribed to Cursor through your phone's app store, you must cancel through that store's system. Cursor cannot cancel app store subscriptions directly on your behalf, because Apple and Google manage the billing relationship and payment method.

Cancel cursor on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Go to Apple ID (usually at the top of Settings).
2. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find and tap Cursor in the list.
   • If Cursor doesn't appear, verify you subscribed through the App Store and not directly via Cursor's website.
4. Select Cancel Subscription.
   • Apple will ask you to confirm and may offer a discount to keep you. You can ignore this.
5. Confirm the cancellation.
   • You'll receive an email confirmation from Apple. Keep this email as proof.
   • Pro tip: You'll keep access to Cursor until your current billing period ends, even after you cancel.

Cancel cursor on android (Google play)

1. Open the Google Play app on your Android device (or visit play.google.com on a web browser).
   • If using the app, tap your profile icon in the top right corner.
2. Go to Subscriptions or Manage subscriptions.
   • You'll see all subscriptions tied to your Google account.
3. Find Cursor and tap it.
   • Check the subscription details to confirm it's the right service.
4. Select Cancel subscription.
   • Google will confirm the cancellation and may show you a retention offer.
5. Confirm your choice.
   • Google sends a confirmation email. Save this for your records.
   • Warning: Google Play cancellations take effect immediately for future billing, but you keep access until the current period ends.

What happens after you cancel

Cancelling Cursor doesn't mean you lose access immediately. Understanding the timeline and what you can still do protects you from unexpected surprises.

Your access after cancellation

When you cancel via the Cursor dashboard or app store, you retain full access until the end of your current paid billing period. This is a standard feature of most subscription services: you've paid for the month or year, so you get to use it. Your account remains active and your login credentials still work.

Once your paid period ends, Cursor will lock your access to premium features. You may still be able to view past work or log in, but you won't be able to create new projects or use the AI tools without resubscribing.

Your data and account after cancellation

Cancelling does not automatically delete your account, projects or chat history. If you want to preserve your work, export it before your access expires. Check Cursor's account settings or data section for export options. If you want your data deleted entirely, you'll need to request this separately from Cursor support, usually as a formal "right to be forgotten" request under privacy law.

Pro tip: Email hi@cursor.com with your request if you need data exports or deletion. Include "Data deletion request" in the subject line and allow 10-14 business days for processing.

Refund eligibility after cancellation

Cursor's standard policy states that refunds are not provided when you cancel; the company only offers prorated refunds if it terminates your subscription. However, New Zealand consumer law can override this.

If you're within the 14-day cooling-off period from your subscription start date, you have a legal right to a full refund. If you're outside this window but the service didn't deliver what was promised (for example, the AI features were broken or misrepresented), you may still have grounds to claim a refund under the Consumer Guarantees Act.

Getting a refund from cursor

Cursor's refund policy is restrictive, but New Zealand consumer law gives you paths to recover your money in specific situations. Stopee recommends knowing the difference between contractual refunds and consumer law refunds.

Cursor's stated refund policy

According to Cursor's Terms of Service, refunds are generally not provided when you cancel voluntarily. The only exception Cursor mentions is if they terminate your account (for example, for breach of their terms). This policy is more restrictive than New Zealand consumer law allows, which means consumer law wins.

When you can request a refund under consumer law

Within 14 days of subscription: You have a legal cooling-off right. Email Cursor at hi@cursor.com and state: "I purchased a Cursor subscription on [date]. I am exercising my 14-day cooling-off right under the Consumer Guarantees Act 1993 and request a full refund." Include your order number and payment method. You don't need to justify your reason.

After 14 days but service is faulty: If Cursor's service didn't work as described, crashed frequently or failed to deliver the promised features, you can claim the service was unfit for purpose. Document the problems with screenshots and dates, then contact support. If they refuse, escalate to the Commerce Commission.

Billing errors: If you were charged twice, charged the wrong amount, or charged after you cancelled, these are billing disputes. Contact support immediately with proof.

Steps to request a refund

1. Gather your evidence.
   • Screenshots of the billing charge, your cancellation confirmation and any support emails.
   • The date you subscribed, the renewal date and the reason for your refund claim.
   • If purchased through Apple or Google Play, note that too.
2. Contact Cursor support via email at hi@cursor.com.
   • Subject: "Refund Request - [Your Order Number]".
   • State your reason clearly: cooling-off period, faulty service or billing error.
   • Include all evidence and your expected refund date.
3. Wait for a response within 5-10 business days.
   • Cursor will either approve, deny or request more information.
4. If Cursor refuses your refund claim and you believe you have a legal right, escalate.
   • Contact the Commerce Commission (comcom.govt.nz) or your local Citizens Advice Bureau for guidance on next steps.
   • Stopee can help you understand your options at every stage.

Refunds from apple or google play

If you subscribed through these platforms, contact them directly for refunds, not Cursor.

Apple: Go to reportaproblem.apple.com, find your Cursor charge and select "I'd like a refund for this purchase." Apple reviews refund requests within 48 hours.

Google Play: Open Google Play > Account > Order History > find Cursor > tap "Report a problem" and explain why you want a refund. Google typically responds within 24-48 hours.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward until a surprise charge appears on your bank statement. These mistakes are avoidable, and Stopee wants you to sidestep them entirely.

Missing the 24-hour deadline

Cursor requires you to cancel at least 24 hours before your renewal date. If you cancel on the renewal date itself, you'll still be charged. Check your billing page now and circle the renewal date in your calendar. Set a phone reminder for 2 days before. If you miss the deadline and get charged, contact support immediately and claim a refund under the cooling-off principle if you cancelled reasonably soon after the surprise charge.

Cancelling on the app but not your dashboard

If you have both an active app subscription and a web dashboard subscription (rare but possible), cancelling one doesn't cancel the other. You must cancel in both places. Go to your Cursor dashboard and your app store account to confirm both are cancelled.

Forgetting to export your data

Once your access expires, retrieving past work becomes difficult. Before your paid period ends, log into Cursor and download any projects, chat histories or exports you need. Most productivity tools offer an export button in account settings.

Not keeping cancellation proof

Screenshot your dashboard cancellation confirmation and forward yourself the confirmation email from Cursor and your app store. If billing issues arise, these are your evidence. Stopee recommends creating a cancellation folder on your computer and saving all proof there.

Cursor pricing and plan details

Understanding what you're paying for helps justify whether cancellation is right. Cursor offers multiple tiers, and the pricing varies by region and update frequency.

If you're on the Pro plan and only use Cursor occasionally, switching to the free tier might make more sense than cancelling entirely. You keep your account and data, but pay nothing. Ask Cursor support if downgrading is possible before you cancel.

Cancellation checklist and next steps

Use this checklist to ensure your cancellation is bulletproof and your account stays protected.

Should you stay or leave cursor? a comparison

Sometimes cancellation is the right move; sometimes downgrading or pausing is smarter. This table compares your options.

Email Cursor at hi@cursor.com to ask about pausing or downgrading before you cancel. This keeps your account and data intact while lowering your cost.

Contacting cursor if problems arise

If your cancellation doesn't stick, a charge appears after you cancel or support doesn't respond, here's how to escalate.

Primary support channel

Email hi@cursor.com with "Support - [Your issue]" as the subject. Include your order number, account email and a clear description of the problem. Cursor typically replies within 2-3 business days.

Escalation if cursor doesn't respond

If you don't hear back within 5 business days, or Cursor refuses to honour your refund claim, escalate to the Commerce Commission (comcom.govt.nz). You can file a consumer complaint for free. The Commerce Commission can investigate Cursor's billing practices and force compliance with New Zealand consumer law.

Alternatively, contact Citizens Advice Bureau in your region for free guidance on consumer disputes. Stopee also tracks complaint patterns about services like Cursor, and your feedback helps other New Zealand consumers make informed decisions.

Billing disputes with your bank

If Cursor continued charging you after you cancelled, contact your bank and dispute the charges. Most banks in New Zealand offer dispute resolution for unauthorized or unwanted recurring charges. You can claim the charge as fraudulent or as a service not rendered. This can recover your money while the dispute is investigated.

Final thoughts and stopee's takeaway

Cancelling Cursor is simple if you follow the right path: check your renewal date, cancel via the web dashboard at least 24 hours early and screenshot your confirmation. If you subscribed through Apple or Google Play, cancel there too. Keep all proof in case you need it later.

Most importantly, remember that New Zealand consumer law backs you. Even if Cursor's own policy denies refunds, you have a 14-day cooling-off right and the right to fair service. Don't let a restrictive terms-of-service document intimidate you.

Stopee has helped thousands of consumers navigate subscription cancellations with confidence, protect their wallets and understand their rights. Whether you're cancelling today or just considering it, Stopee's guides and escalation support are here to ensure no hidden charges, no refund delays and no confusion. Visit Stopee.com anytime for step-by-step guides on cancelling any subscription service in New Zealand. Your money and your peace of mind matter.