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Cancel Design Bundles: The Right Way
How to cancel your design bundles plus membership and get your refund
What design bundles is and why you might want to cancel
Design Bundles is an online marketplace where you can buy digital design assets, fonts, graphics templates and access to a Plus membership that gives you credits, exclusive downloads and design tools. The service operates globally, with purchases converted to NZD at checkout even though prices display in USD.
Many New Zealand creatives, small business owners and designers use Design Bundles to access templates and fonts quickly. However, if you've signed up for a Plus membership and realised it doesn't fit your workflow, your budget has changed, or you're simply not using the credits, you have clear options to cancel.
At Stopee, we help thousands of customers navigate subscription cancellations with confidence. This guide walks you through cancelling Design Bundles step by step, understanding what happens to your account, and claiming any refund you're entitled to under New Zealand consumer law.
Who should cancel design bundles
You might cancel if you've discovered cheaper alternatives, if the monthly cost doesn't justify your usage, if you prefer one-off purchases over recurring charges, or if you accumulated credits you won't use before they expire.
You should also consider cancelling if Design Bundles charges appear on your statement unexpectedly, or if you signed up during a trial period and no longer want to continue.
The good news about cancelling
Design Bundles makes cancellation straightforward through your account dashboard. You don't need to call anyone, send emails, or jump through hoops. Cancellation is reversible, and your account history stays intact if you want to rejoin later.
Your consumer rights in new zealand
When you cancel a subscription service like Design Bundles, the Consumer Guarantees Act 1993 protects you. You have the right to cancel within a reasonable timeframe if the service doesn't match what was advertised, and you can claim refunds if the service is faulty or unfit for purpose.
What the consumer guarantees act means for you
Under New Zealand law, Digital Services supplied by Design Bundles must be of acceptable quality, fit for purpose, and match the description provided on their website. If your Plus membership doesn't work as described-for example, credits don't apply correctly, downloads fail, or promised features are unavailable-you have grounds to request a refund.
Design Bundles also offers a 30-day money-back guarantee for direct purchases if files are corrupted, missing, or incompatible. This sits alongside your statutory consumer rights, giving you multiple refund pathways.
When to escalate complaints
If Design Bundles refuses a refund you believe you're entitled to, you can lodge a complaint with the Commerce Commission or contact Citizens Advice Bureau for guidance. Keep records of all communications-screenshots of your account, billing statements, and support emails strengthen your case.
Design bundles pricing and plan options
Design Bundles offers tiered Plus membership plans, with annual subscriptions typically offering better value than monthly billing. All prices are displayed in USD and converted to NZD at your bank's rate during checkout.
Current plus membership plans
| Plan | Billing cycle | Approximate NZD cost | Key features |
|---|---|---|---|
| Plus (monthly) | Monthly | Around NZD $12-15 | Monthly credits, unlimited downloads |
| Plus (annual) | Annual | Around NZD $90-120 | Monthly credits, unlimited downloads, discount vs. monthly |
| Store credit | One-time | Varies (NZD $5-100+) | No recurring charges, credit expires after set period |
| Individual purchases | One-time | NZD $1-50+ per item | No subscription required, covered by 30-day guarantee |
Pro tip: If you're unsure whether a Plus membership suits you, start with monthly billing, test the service for 30 days, and cancel before your second billing date if it's not working out. This keeps your cost low and gives you an exit ramp.
How to cancel design bundles on the web
Cancelling your Plus membership through the Design Bundles website is the fastest and most direct method. You control the process entirely from your account dashboard, and cancellation takes effect at the end of your current billing period unless you choose to pause instead.
Step-by-step cancellation via the website
- Open your web browser and go to the Design Bundles website.
- Sign in to your account using your email address and password.
- If you've forgotten your password, use the "Forgot password" link on the login page and reset it via email.
- Navigate to your account settings or profile menu (usually a user icon or "Account" link in the top-right corner).
- Select "Membership," "Billing," "Subscription," or "Manage subscription" (the exact label varies).
- This section displays your current plan, next billing date, and cancellation options.
- Find the "Cancel membership" or "Cancel subscription" button and click it.
- Review the on-screen message, which confirms your current benefits end at the end of the billing cycle.
- You may see a discount offer to encourage you to stay. Ignore this unless you genuinely want to continue.
- Confirm cancellation by clicking the final "Confirm" or "Yes, cancel" button.
- You'll receive a confirmation message on screen and a confirmation email to your registered email address within minutes.
Warning: Cancellation prevents future recurring charges but does not stop your current billing cycle. If you were billed on the 15th of each month, and you cancel on the 20th, you'll have access until the end of that month, then no charges will appear again.
Pausing instead of cancelling
Design Bundles allows you to pause your membership for up to 3 months instead of cancelling entirely. This is useful if you're temporarily short on budget or taking a break from design work but plan to return.
To pause, follow the same steps above but select "Pause membership" instead of "Cancel." Your credits and membership features freeze, and billing resumes automatically after the pause period ends-unless you cancel before then.
How to cancel design bundles via apple app store or google play
If you purchased a Design Bundles Plus membership through your phone's app store, you must cancel the subscription through that app store, not through the Design Bundles website itself. Apple and Google manage the billing separately.
Cancelling on apple app store (iPhone, iPad, mac)
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- This shows all active subscriptions tied to your Apple ID.
- Find and tap "Design Bundles."
- Tap "Cancel Subscription" or "Turn off auto-renewal."
- If the button shows "Edit," tap that first, then look for cancel options.
- Confirm cancellation. Your subscription will end at the current billing period; you'll keep access until that date.
- Check your email for a cancellation confirmation from Apple.
Pro tip: Apple takes 15-30 days to process refund requests. If you cancel within 48 hours of your billing date and meet Apple's refund policy, you have a strong case. Check "Your Purchases" in the App Store app after cancelling-tap the purchase, tap the three dots, and select "Report a Problem" to request a refund directly.
Cancelling on google play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon (top-right corner).
- Select "Payments & subscriptions."
- Tap "Subscriptions."
- This lists all active subscriptions on your Google account.
- Find "Design Bundles" and tap it.
- Tap "Cancel subscription."
- Google may show a retention offer; you can ignore this.
- Confirm cancellation. Access ends at the end of your current billing cycle.
- You'll receive a cancellation confirmation via email.
Warning: Google and Apple handle refunds independently. If you want a refund, cancelling is only the first step. You then need to request the refund separately through the app store's support system, usually within 48 hours of billing or if you can prove the service was faulty.
What happens to your account after cancellation
Cancelling your Plus membership is not the same as deleting your account. You retain access to your purchase history, downloaded files, and account data for future reference or to rejoin without losing your record.
Your credits and downloads
When your membership ends, unused Plus credits expire at the end of your billing period. Any files you've already downloaded remain permanently accessible in your account; cancellation doesn't remove past purchases.
If you've paused instead of cancelled, credits may stay active during the pause period, but confirm this with Design Bundles support to be certain, as pause terms vary.
Rejoining and reactivation
You can reactivate your Plus membership at any time by logging back into your account and selecting the plan you want. Your purchase history reappears immediately. Stopee recommends noting down any files you plan to download before your cancellation date passes, so you don't lose access to them later.
Account deletion
If you want to remove your account entirely, you must contact Design Bundles support. Account deletion is permanent and removes your purchase history and download access. Only request deletion if you're certain you won't return.
Refunds: what you're entitled to and how to claim them
Design Bundles offers refunds in specific circumstances. Knowing your options helps you recover money if the service didn't work as promised or if you qualify under consumer protection laws.
Refunds for direct web purchases
When you buy templates, fonts, or graphics directly through the Design Bundles website using a credit card or PayPal, you're covered by a 30-day money-back guarantee. This applies if files are corrupted, missing, or incompatible with your software.
To claim this refund, contact Design Bundles support with proof of the issue (screenshots or error messages). The company typically allows 7 days to resolve the problem; if unresolved, you receive a full refund to your original payment method.
Plus membership refunds
Design Bundles refunds Plus membership payments only within 7 days of the billing date and only if you haven't used any membership benefits. Used benefits (downloading files, consuming credits, or accessing exclusive tools) disqualify you from a membership refund for that month.
Pro tip: If you're billed on the 1st of the month and you change your mind the same day without downloading anything, request a refund immediately. Your bank or payment provider (PayPal, Apple, Google) can also help if Design Bundles refuses without valid reason.
Refunds for store credit purchases
Store credit purchased through Design Bundles is refunded as store credit, not back to your bank account or payment method. If you no longer want the credit, it may be non-refundable, so spend it before expiration or contact support to ask for an exception.
App store purchase refunds
If you bought a Plus membership through Apple App Store or Google Play, refunds are handled by those platforms, not Design Bundles. Apple and Google have their own refund windows (typically 48 hours to 14 days depending on circumstances). Request refunds directly through your app store account after cancelling.
Common mistakes when cancelling design bundles
Cancelling a subscription can feel stressful, especially if you've had billing surprises. Here's what often goes wrong-and how to avoid it.
Mistake 1: cancelling and thinking charges stop immediately
Many customers cancel but expect to stop paying straight away. In reality, cancellation takes effect at the end of your current billing cycle. If you were billed on 15 March and cancel on 20 March, you'll be charged again on 15 April unless you cancelled in time.
Check your cancellation confirmation email. It clearly states your final billing date. Mark that date in your calendar so you know when charges truly stop.
Mistake 2: cancelling on the website but forgetting the app store
If you purchased through Apple or Google and also have an active membership on the Design Bundles website, you may have two separate subscriptions. Cancelling one doesn't cancel the other.
Review both your app store subscriptions and your Design Bundles account dashboard. Cancel both if you want to stop all charges. Stopee has helped thousands of customers spot this trap and recover double charges.
Mistake 3: not requesting a refund when eligible
Cancellation and refunds are separate actions. Cancelling your membership stops future charges but doesn't automatically refund past payments. If you're within the 7-day window or if the service was faulty, you must request the refund separately.
After cancelling, contact Design Bundles support or your payment provider (bank, PayPal, Apple, Google) and explicitly ask for a refund. Provide your order number and cancellation confirmation.
Mistake 4: deleting the confirmation email
Keep your cancellation confirmation email. If a charge appears after your intended cancellation date, you'll need proof of cancellation to dispute it with your bank or the app store. Save this email to your archive folder, not trash.
How to avoid accidental design bundles charges in the future
Once you've cancelled, take steps to prevent re-subscribing by accident or falling into the same spending pattern.
Set a reminder before free trials end
If Design Bundles offers a free trial period, set a phone reminder 2 days before the trial ends. This gives you time to cancel without being auto-billed for a month you don't want.
Review your bank and app store statements monthly
Check your bank statement or app store subscriptions at least once a month. Spotting Design Bundles charges early means you can cancel immediately and request a refund before deadlines pass.
Use a separate payment method for trials
If you're testing Design Bundles again, consider using a virtual or prepaid card. This limits the charge amount and gives you extra control if cancellation fails.
Your cancellation checklist
Use this checklist to make sure you've completed cancellation properly and covered all bases.
| Task | Done? | Notes |
|---|---|---|
| Cancel on Design Bundles website | Navigate to Membership > Cancel. Confirm via email. | |
| Cancel on Apple App Store (if applicable) | Settings > Subscriptions > Design Bundles > Cancel. | |
| Cancel on Google Play (if applicable) | Google Play app > Subscriptions > Design Bundles > Cancel. | |
| Save cancellation confirmation emails | Keep all confirmations in a folder for 12 months. | |
| Request refund (if eligible) | Within 7 days of billing or 48 hours for app store purchases. | |
| Verify no charge on next billing date | Check your statement 2 days after your final billing date. |
Design bundles contact and escalation details
If cancellation doesn't complete or if you encounter issues, here's how to reach Design Bundles directly.
Support channels
Design Bundles operates a support desk through Freshdesk. Visit their help centre at fontbundles.freshdesk.com to submit a ticket or search for existing articles about cancellation and refunds.
You can also reach out through the Design Bundles website contact form or check for live chat options during business hours.
If design bundles doesn't respond
If support ignores your cancellation or refund request, escalate to your bank or payment provider (PayPal, Apple, Google). File a chargeback or dispute claim, citing the cancellation confirmation as evidence. Provide timelines and proof of all communication.
For persistent issues, contact the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (cab.org.nz) for guidance on your consumer rights under New Zealand law.
Final thoughts on cancelling design bundles
Cancelling a subscription service should never feel complicated or punitive. Design Bundles makes the process straightforward: log in, navigate to your membership settings, confirm cancellation, and you're done.
The key is acting quickly if you're unhappy, keeping records of all communications, and understanding that you have consumer protections under New Zealand law if the service fails or if the company refuses a legitimate refund request.
At Stopee, we've helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and take control of their digital spending. Whether you're cancelling Design Bundles today or planning to review other subscriptions, remember that your time and money matter-and clear, straightforward cancellation is your right.
Stopee makes cancellation guidance free, practical, and empowering. Visit stopee.com to explore resources for other services, learn more about your consumer rights, or find step-by-step guides for subscriptions that are no longer serving you. You're in control.