Manage Design Bundles

How to cancel design bundles and reclaim your money in the philippines

What is design bundles and why people cancel

Design Bundles is an online marketplace where you buy digital design assets - fonts, graphics, templates, SVG files, and craft resources - through a subscription model that catches many users off guard.

The core issue: most people think they are buying individual files, but they are actually enrolled in a monthly or annual recurring membership called Design Bundles Plus. The auto-renewal happens silently at the end of each billing cycle, which is why you wake up to surprise charges on your card statement months later.

How the subscription model actually works

Design Bundles operates on a tiered membership system. You can purchase individual items without a subscription, but the "deal" - discounts, credits, and licenses - sits behind a paid plan. The subscription renews automatically unless you cancel it explicitly through your account settings.

Three main plans exist: Hobbyist (around ₱660 per month), Unlimited (around ₱1,200 per month), and Business (around ₱4,800 per month). Each tier stacks benefits differently. The Hobbyist plan gives you monthly credits; the Unlimited plan offers unlimited downloads and premium licenses. The Business plan adds corporate licensing and exclusive content.

What makes this frustrating for Philippine users is the billing happens in Philippine peso but the service operates from the United Kingdom (Graphic House, City Road, Stoke-on-Trent, ST4 2PH). Support hours are Monday to Friday, 9:00 AM to 5:00 PM EST - which translates to late evening or early morning in Manila time. When you need help canceling, reaching someone is unnecessarily difficult.

Why design bundles subscribers actually cancel

Users cancel for several common reasons. First, they forget they have an active subscription and only notice when reviewing their bank statement. Second, they signed up for a one-time project, completed it, then abandoned the service but never disabled the auto-renewal. Third, they find cheaper alternatives or realize they do not actually download enough assets to justify the monthly fee.

Some cancel because they joined through the App Store or Google Play and the billing became tangled with their mobile device payment method. Others cancel because they upgraded to a higher tier "just to try it" and then forgot to downgrade.

Pro tip: Stopee recommends documenting your reason for cancellation before you start the process - it helps if you later need to dispute a charge or ask for a refund.

Pricing breakdown and the real cost to you

Understanding what you are actually paying is the first step toward cancelling smartly and protecting yourself from phantom charges.

Here is the hidden cost: if your credit card is issued in the Philippines, your bank may add foreign exchange markup - typically 1.5% to 3% on top of the listed price. So a ₱1,200 monthly subscription could actually cost you ₱1,218 to ₱1,236 depending on your card issuer.

If you are on Hobbyist and do not use all 10 credits each month, you are essentially paying ₱66 per unused credit. Most users waste them and never think about it.

Should you cancel design bundles right now

Before you proceed with cancellation, pause and ask yourself whether this is the right move.

Signs you should cancel immediately

• You have not logged in or downloaded anything in the past 60 days
• You forgot you had the subscription and want to stop bleeding money
• You upgraded to a higher plan "just to try it" weeks ago
• You completed your project and no longer need design assets
• Your credit card or payment method has changed and you want a fresh start
• The support team has been unresponsive to your refund requests

Reasons you might want to wait before canceling

• You have credits or licenses you have not used yet (download them first)
• You are mid-project and still downloading files regularly
• You know you will return to the service in the next few months (downgrade instead)
• Your next billing date is more than 30 days away and you might change your mind

The truth is simple: if you are not using it, cancel it. Stopee exists to help you stop paying for services you do not want, and Design Bundles is exactly the kind of subscription that creeps into your budget and hides there for years.

How to cancel design bundles step by step

Your cancellation path depends on where you signed up: directly on the website, through App Store, or through Google Play. Each route has its own quirks, and using the wrong path will leave your subscription active.

Cancel through the design bundles website

This is the main path if you joined directly on designbundles.net or designbundles.com.

1. Visit designbundles.net or designbundles.com and log in with your email and password
   • If you cannot remember your password, click "Forgot password" and follow the reset email
   • If you cannot access your account, contact support@designbundles.net immediately (see contact details at the end of this guide)
2. Click on your account profile icon (usually top right corner)
   • Look for a menu option labeled "Account", "My Account", "Profile", or "Settings"
   • If you see a dropdown menu, select the account management option
3. Navigate to your subscription or billing section
   • This is often labeled "Plans", "Billing", "Subscriptions", or "Membership"
   • You should see your current plan name and next billing date displayed clearly
4. Locate the cancel subscription button
   • It may be labeled "Cancel plan", "Cancel subscription", "Disable auto-renewal", or "End membership"
   • Some sites hide this button in an "Actions" or "More options" menu - look for three dots (...) or a gear icon
   • Warning: Do not click "pause subscription" if you see it - pause is temporary and your plan will restart automatically
5. Click the cancellation button and confirm your choice
   • Read the confirmation message carefully - it should tell you your access ends on a specific date
   • Design Bundles will usually offer you a discount to stay; ignore this if you have made up your mind
6. Take a screenshot of the cancellation confirmation
   • Look for a message like "Your subscription has been cancelled" or "You will lose access on [date]"
   • Save this image - you will need it as proof if a dispute arises later
   • Also take a screenshot of your account page showing no active subscription
7. Verify your cancellation by checking your email
   • Design Bundles will send you a confirmation email within 24 hours
   • Forward this email to yourself or save it to a folder titled "Cancellations" for your records

Cancel if you subscribed through apple app store

If you joined via iPhone or iPad, Apple handles your billing - not Design Bundles. You must cancel through your Apple account.

1. Open the App Store app on your iPhone, iPad, or Mac
2. Tap your profile icon (top right, usually a circle with your photo or initials)
3. Select Subscriptions
   • You will see a list of all your active app subscriptions
   • Find "Design Bundles" in this list
4. Tap Design Bundles
   • You will see your plan details, next billing date, and renewal information
5. Tap Cancel Subscription
   • If you see "Edit" instead, tap that first, then look for the cancel option
6. Confirm the cancellation by tapping Confirm
   • Apple will show you the date your access ends
7. Screenshot the confirmation screen
   • Apple will also send you an email confirming the cancellation
   • Save this email

Pro tip: Apple subscriptions sometimes show as "cancelled" but continue renewing if you do not wait for the confirmation email. Always wait 24 hours and then check your subscriptions list again to confirm the status shows "expired" or "cancelled", not "active".

Cancel if you subscribed through google play

If you joined via Android, Google Play is your billing owner. Cancel there, not on the Design Bundles website.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon (top right)
   • It usually shows a circle with your initial or Google profile photo
3. Select Payments and subscriptions or Subscriptions
4. Tap Manage subscriptions
   • You will see all your active Google Play subscriptions listed
5. Find and tap Design Bundles
6. Tap Cancel subscription
   • Google will ask you why you are canceling - you can skip this question or provide feedback
7. Confirm the cancellation
   • Google will show you the exact date your access ends
   • Screenshot this confirmation
8. Check your email for a confirmation message from Google
   • It may take up to 24 hours to arrive
   • Save this email with your screenshots

Warning: Some Android users report that Google Play subscriptions appear "cancelled" in the app but still renew on billing date. If this happens to you, contact Google Play support immediately with your screenshots - Google will refund the erroneous charge.

What happens after you cancel design bundles

Cancellation does not mean instant loss of access - you keep your membership until your current billing period ends.

Your access timeline after cancellation

• Immediately after clicking cancel: Your subscription status changes to "cancelled" or "active until [date]" in your account
• Until your renewal date: You keep full access to all downloaded files and features
• On your renewal date: Your account downgrades to free status - no more downloads, licenses, or credits
• After cancellation date: Any licenses you downloaded remain yours (they are perpetual for personal or commercial use depending on your tier)

This is important: your downloaded files stay with you. The licenses you received during your subscription period do not expire. You are only losing access to the browsing, download, and credit features.

Save everything before your access ends

Between cancellation and your final access date, download anything you might need later. Stopee recommends saving:

• All unused credits worth description or value
• Invoice and receipt PDFs from your account
• Copies of any licenses you received (usually in your downloads or account history)
• Files you have downloaded but not yet transferred to your computer

Once your access ends, you cannot log back in to retrieve these. Plan ahead.

Refunds and your consumer rights under philippine law

The Philippines Consumer Act of 1992 (Republic Act No. 7394) gives you specific protections when canceling subscriptions and pursuing refunds.

When you are eligible for a refund

You have a right to a refund if any of these apply:

• Design Bundles charged your card without your explicit consent (unauthorized transaction)
• You cancelled within 14 days of signing up and have not used the full service (cooling-off period)
• The service failed to deliver promised features or experienced downtime preventing access
• Your payment was duplicated (charged twice in one cycle)
• You cancelled but were still charged after your cancellation confirmation date

Under the Consumer Act of the Philippines, merchants must honor refund requests within 30 days. Design Bundles is not exempt from this law just because it is UK-based - if you are a Philippine consumer, Philippine law protects you.

How to request a refund from design bundles

1. Gather your evidence
   • Screenshot of your cancellation confirmation
   • Bank statement showing the charge you want refunded
   • Any email correspondence with Design Bundles support
   • Screenshots of your account showing cancellation status
2. Email Design Bundles support at support@designbundles.net
   • Subject line: "Refund request - cancelled subscription on [cancellation date]"
   • Include your account email address and the transaction date
   • Attach all your screenshots and evidence
   • Keep your email polite and factual - do not threaten or demand, simply state the facts
3. Wait 7 business days for a response
   • Design Bundles operates Monday to Friday, 9:00 AM to 5:00 PM EST
   • Philippine time is 12 to 13 hours ahead, so emails sent in morning Philippine time arrive in their evening and may take longer to answer
4. If they refuse or do not respond within 14 days, escalate to your credit card issuer or mobile payment provider
   • File a chargeback or dispute with your bank (GCash, Maya, credit card company)
   • Provide the same evidence - cancellation screenshot, bank statement, support emails
   • Your bank can reverse the charge within 30 to 60 days

Pro tip: If Design Bundles is unresponsive, contact the UK Office of the Information Commissioner (ICO) or the Philippines Department of Trade and Industry (DTI). Stopee recommends documenting every step because escalation becomes much easier when you have a clear timeline.

Disputing charges if you are still being billed

If you cancelled but your card was still charged after your cancellation confirmation date, this is a billing error under Philippine law.

• Call your bank's fraud department immediately
• Tell them: "I cancelled a subscription on [date], received cancellation confirmation, but was charged again on [date]"
• Provide your cancellation screenshot as evidence
• File a dispute or chargeback request
• Your bank will typically reverse the charge and contact Design Bundles on your behalf

Banks take post-cancellation charges seriously because they indicate a pattern of unauthorized billing. You have strong legal standing here.

Common mistakes people make when canceling design bundles

Cancellation should be straightforward, but even small missteps leave you trapped in an active subscription. Here are the traps Stopee has seen hundreds of users fall into.

Mistake 1: canceling in the wrong place

The biggest trap is canceling on the Design Bundles website when you subscribed through App Store or Google Play. Your website cancellation does nothing because the App Store or Google Play still owns your billing. You wake up weeks later charged again.

Solution: Always cancel where you subscribed. If you are not 100% sure, log into all three locations (website, App Store, Google Play) and check your subscription status in each one. Cancel in every place you see an active Design Bundles subscription.

Mistake 2: pausing instead of canceling

Some users see "pause subscription" and think it is the same as canceling. It is not. Pause is temporary - your subscription resumes automatically after 30 days or whatever period you selected. You will be charged again.

Solution: Look for the word "cancel", not "pause" or "disable". If you only see pause options, contact support@designbundles.net and ask them to cancel permanently, not pause.

Mistake 3: not saving your cancellation confirmation

Many users click cancel and walk away. Weeks later, when they are charged again, they cannot prove they cancelled. Design Bundles support asks for proof, and the user has nothing.

Solution: Take a screenshot the moment you see the cancellation confirmation message. Forward yourself the confirmation email. Save both in a folder on your computer or phone. These two pieces of evidence are your proof if a dispute arises.

Mistake 4: canceling right before your renewal date

If your renewal date is tomorrow and you cancel today, Design Bundles may still process the charge because their billing system has already queued it. You will have to request a refund separately.

Solution: Cancel at least 3 to 5 business days before your renewal date to ensure the cancellation processes before the charge goes through. Stopee recommends checking your renewal date first - it is displayed on your account billing page.

Mistake 5: assuming you are cancelled because you deleted the app

Deleting the Design Bundles app from your phone does not cancel your subscription. The subscription lives in App Store or Google Play, not on your device. Deleting the app only removes the software - your billing continues.

Solution: Uninstall the app if you want, but always cancel the subscription through App Store or Google Play first. Deleting without canceling is the most common reason people end up paying for a service they thought they quit.

Your post-cancellation checklist

Use this checklist to confirm you have cancelled correctly and protected yourself.

Should you cancel or downgrade instead

Before you cancel completely, consider whether downgrading makes sense for your situation.

Downgrading keeps your account active while reducing your monthly cost. This is useful if you think you will return to Design Bundles later. Canceling is cleaner if you are confident you will not need the service for at least 6 months.

Design bundles contact information and address

If you need to escalate your cancellation or refund request, contact Design Bundles using these details.

• Email support: support@designbundles.net
• Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST (late evening Philippine time)
• Registered office address: Graphic House, City Road, Stoke-on-Trent, ST4 2PH, United Kingdom
• Secondary address (on file): 68 Liverpool Road, Stoke-on-Trent, ST4 1BG, United Kingdom

If Design Bundles support does not respond within 14 days, escalate to your credit card issuer or mobile payment platform (GCash, Maya, Apple, Google). You can also file a complaint with the UK Information Commissioner's Office (ICO) if you believe they are mishandling your personal data or ignoring your cancellation request.

For Philippine consumers, the Department of Trade and Industry (DTI) handles complaints against unfair subscription practices. You can file a complaint with DTI if Design Bundles refuses to honor your cancellation or refund request.

Final thoughts: take control of your subscriptions today

Design Bundles is a useful service if you actively use it, but it becomes an expensive habit if it sits idle in your account. The auto-renewal model traps people - not because Design Bundles is dishonest, but because most people forget they signed up.

Cancellation is simple when you know exactly where you subscribed and what to look for. Use the steps in this guide, save your proof, and monitor your bank statement for the next two months. If you are charged after your cancellation date, you know exactly how to dispute it under Philippine law.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and take back control of their digital wallets. If you are unsure about any step or need help documenting your cancellation, Stopee (stopee.com) is here to guide you. Your money is yours - do not let it disappear into forgotten subscriptions.