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Cancel Flow: The Right Way
How to cancel flow and reclaim your focus time in 2024
What flow is and why you might want to cancel
Flow is a productivity app built around interval-based focus timers to help you concentrate and track your work sessions. The app syncs across your devices via iCloud, displays your statistics in real time, and sends reminders to keep you on track throughout the day. You get the basics free, but the Pro tier unlocks timer sync, app blocking, and export features that cost around NZ$2.50 per month (converted from US$1.49).
If Flow no longer fits your workflow, or you've found a better focus app, cancelling your subscription is straightforward. At Stopee, we've helped thousands of consumers navigate app subscriptions with confidence, and Flow is no exception. This guide walks you through every cancellation method available in New Zealand and protects your rights if something goes wrong.
When you should consider cancelling flow
You might cancel Flow if you've switched to a different productivity tool, realised you don't use the Pro features enough to justify the cost, or simply want to stick with the free Basic tier. The good news is that your account and data persist after cancellation, so you can always upgrade again later without losing your history.
The difference between flow's free and paid tiers
The Basic tier includes interval timers with multiple durations, statistics, graphs, reminders, and iCloud sync at no cost. Pro adds timer sync across devices, session titles, advanced controls, app and web blocking, Apple Calendar integration, and export options. If you're cancelling because the Pro features don't add real value to your day, that's a perfectly valid reason.
Flow's pricing and what you're paying for
Before you cancel, it helps to understand exactly what you're paying for and how much the subscription actually costs in New Zealand dollars.
Current flow subscription costs
Flow's official pricing is listed in US dollars, but your App Store charges you in NZD. The monthly Pro subscription costs US$1.49, which typically converts to around NZ$2.50 per month depending on current exchange rates and local taxes. You can also commit to an annual plan at 50% off the monthly rate if you plan to stay longer. To see the exact NZD amount before you subscribe or cancel, open the App Store on your device and check Flow's subscription page directly.
| Plan | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Basic (Free) | NZ$0 | NZ$0 | Casual users who want core timer features |
| Pro (Monthly) | ~NZ$2.50 | N/A | Professionals needing device sync and blocking |
| Pro (Annual) | N/A | ~NZ$15 (50% discount) | Committed users who want the best value |
How app store pricing affects your cancellation
Your subscription is managed entirely through Apple App Store or Google Play, depending on your device. This means Flow itself doesn't handle billing, refunds, or cancellations directly. The App Store or Google Play owns your payment relationship and sets the terms. When you cancel through either store, the company processes the cancellation immediately and stops charging you at the end of your current billing period.
How to cancel flow on iOS and macOS
If you subscribed through the Apple App Store, you cancel directly through your Apple settings in just a few steps.
Cancel flow on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the menu to open your Apple ID profile.
- Tap Subscriptions.
- Find Flow in the list and tap it.
- Tap Cancel Subscription and confirm your choice when prompted.
- You'll receive an on-screen confirmation; keep this for your records.
Pro tip: Apple shows you the exact date your access ends before you confirm cancellation. Note this date so you know when you'll lose Pro features and revert to Basic.
Cancel flow on macOS
- Open the App Store app on your Mac.
- Click your name in the bottom left corner.
- Select Account Settings.
- Click Manage under Subscriptions.
- Find Flow and click Edit or the menu button next to it.
- Click Cancel Subscription and confirm.
Warning: Make sure you're cancelling the right subscription; the Manage Subscriptions page shows all active subscriptions, and it's easy to cancel the wrong app by mistake.
How to cancel flow on android devices
If you use Google Play, you cancel your subscription through the Play Store app or your Google Play account online.
Cancel via google play store app
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Manage subscriptions.
- Find Flow and tap it.
- Tap Cancel subscription and confirm the cancellation.
Cancel via google play website
- Go to play.google.com in your web browser.
- Click your profile icon and select Manage subscriptions.
- Find Flow in the list.
- Click Manage and then Cancel subscription.
- Follow the on-screen steps to complete the cancellation.
Pro tip: Cancelling via the website is often easier if you have multiple devices, since you can see all your subscriptions in one place.
What happens after you cancel flow
Cancelling Flow doesn't delete your account or data immediately, so you're not losing anything by ending your subscription.
How long you keep pro access after cancelling
After you cancel, you retain full Pro access until the end of your current billing period. If you cancel mid-month, you're still covered through the date you originally paid for. You won't be charged again, and you won't see any surprise fees on your next statement. When your billing period expires, you automatically drop to the Free Basic tier without any action needed on your part.
Your data and account after cancellation
Your Flow account remains active, and all your locally stored data, session history, and statistics stay on your device. You can view your old statistics and graphs whenever you want, and if you decide to resubscribe to Pro later, you'll pick up right where you left off. The only features you lose are those exclusive to Pro, like app blocking and advanced syncing across devices. Basic functionality continues to work perfectly.
Pro tip: If you want to export your data before cancelling, do it while you still have Pro access, since export is a Pro-only feature.
Refunds and your rights when cancelling flow
New Zealand consumer law gives you strong protections when you buy apps and subscriptions, and understanding these rights is crucial if you feel you've been charged unfairly or the app didn't work as promised.
How refunds work through the app store and google play
Refunds for in-app subscriptions are processed by Apple or Google, not by Flow itself. If you cancel within a certain window (typically 14 days for new purchases), you may qualify for a refund. To request one, contact Apple Support or Google Play Support directly through their refund forms, not through Flow. Explain why you want a refund, and the store will review your request. Most refunds appear in your original payment method within 5-10 business days.
When you have the right to a refund under new zealand law
The Consumer Guarantees Act protects you if the app was faulty, misrepresented, or failed to deliver what was promised. If Flow stopped working, didn't include features listed in the store description, or was sold misleadingly, you have grounds for a refund or remedy. The Fair Trading Act also covers unfair selling practices and misleading advertising.
First, try requesting a refund through the App Store or Google Play. If they refuse and you believe your rights have been breached, contact the Commerce Commission or a consumer advocate. At Stopee, we help customers escalate disputes when the store doesn't cooperate, so you know exactly what to do next.
What to do if your refund request is denied
- Keep copies of all communication with Apple or Google, including their refusal email.
- Document the issue in writing: what didn't work, when you discovered the problem, and what you tried to fix it.
- Contact Flow's support team directly through their official contact page and explain the situation clearly.
- If Flow doesn't respond within 10 business days, lodge a complaint with the Commerce Commission's consumer dispute resolution service.
- You can also seek free advice from your local Citizens Advice Bureau.
Pro tip: The Commerce Commission website (www.mbie.govt.nz) lists all your rights as a New Zealand consumer and has templates for complaint letters.
Common mistakes when cancelling flow
Cancelling feels simple, but small mistakes can leave you confused or accidentally charged again, so let's walk through what to watch for.
Mistakes that cost you money or access
- Not noting the cancellation date: If you forget when your billing period ends, you might think you've been charged again by mistake. Take a screenshot of the cancellation confirmation, which shows your final access date.
- Confusing deletion with cancellation: Cancelling your subscription is not the same as deleting the app. You can cancel and keep the app on your phone. If you delete the app without cancelling first, you'll still be charged until the next billing date.
- Cancelling through the wrong store: If you subscribed through Apple but try to cancel through Google Play, the cancellation won't go through. Double-check which App Store you used originally by looking at your email receipts or payment history.
- Missing the refund window: Apple and Google typically offer refunds within 14 days of purchase. After that, you're usually out of luck unless the app is faulty. Cancel early if you know you won't use Pro features.
Why confirmation matters more than you think
Your App Store sends a confirmation email when you cancel. This email is your proof that you cancelled and the date it takes effect. File it away or screenshot it. If you're ever charged after the cancellation date, you'll have evidence to show the store and demand a refund. Many consumers skip this step and regret it later.
Your cancellation checklist before you hit cancel
Run through this quick list to make sure you're ready to cancel without any surprises.
| Step | Why it matters | Action |
|---|---|---|
| Export your data | Pro feature you'll lose access to | Do this before cancelling if your stats matter |
| Check your billing date | Know when you're actually charged | Open Settings > Subscriptions > Flow to see next charge date |
| Confirm the right App Store | Cancel in the place you subscribed | Look at your email receipt to confirm Apple or Google |
| Screenshot the confirmation | Proof for disputes or refund claims | Save a copy or email it to yourself immediately |
| Note the final access date | Know when Pro features stop working | Write down the exact date the cancellation takes effect |
| Delete the app (optional) | Clean up your device | Only if you want to remove it completely later |
Contact flow and consumer authorities in new zealand
If you need to escalate a problem or have questions about Flow directly, here's where to reach out and what you can expect.
How to contact flow support
Flow maintains a contact page on their official website where you can send messages to their support team. Response times typically range from 24 to 48 hours for billing questions. You can also mail a written cancellation request or dispute to their New Zealand postal address, though this method is slower. If you choose to post a cancellation notice, keep a copy for your records and use registered mail so you have proof of delivery.
Flow's New Zealand postal address:
PO Box 47497, Ponsonby, Auckland 1144, New Zealand
New zealand consumer protection authorities
- Commerce Commission: Handles unfair trading, misleading advertising, and consumer rights breaches. File a complaint at www.mbie.govt.nz/consumer if Flow or the App Store refuses to cooperate.
- Citizens Advice Bureau: Free, independent advice on consumer rights and dispute resolution. Find your local bureau at www.cab.org.nz.
- Apple Support and Google Play Support: Handle refunds and store-specific disputes directly. Contact them first if your cancellation creates a billing issue.
Pro tip: The Commerce Commission's dispute resolution service is free and doesn't require a lawyer. Most cases are resolved within 30 days.
Why stopee helps you stay in control of your subscriptions
Cancelling Flow is simple if you follow the steps, but app subscriptions are designed to make cancellation feel hidden. Dark patterns, buried menus, and confusing terms all push you to keep paying. Stopee cuts through the noise and gives you the clear, step-by-step process you need to cancel any service with confidence.
We've helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim their money under New Zealand consumer law. Whether you're cancelling Flow today or another app tomorrow, Stopee is your advocate. We stay up to date with every change to how App Stores handle cancellations and refunds, so you don't have to.
The bottom line: cancelling Flow takes five minutes, costs nothing, and protects your right to use the app on your own terms. If you cancel today, you'll keep Pro access through the end of your current billing period, then drop to Basic automatically. No surprise charges, no hidden fees, no regret. At Stopee, we believe every consumer should be able to cancel with this same clarity and confidence, and that's why we've built guides like this one for hundreds of services. Your focus time is yours to control. Take it back.