Manage Webflow

How to cancel webflow and recover your unused credits in new zealand

What is webflow and why you might want to cancel

Webflow is a web design and hosting platform that lets you build, launch, and manage websites without writing code. It combines a visual site builder with content management and hosting services in one workspace.

You can purchase Webflow subscriptions directly from the platform or through third-party app stores like Apple App Store or Google Play. Whether you've outgrown the service, found a cheaper alternative, or simply no longer need a website, understanding how to cancel properly protects your wallet and data.

How webflow subscriptions work

Webflow offers site plans (which host individual websites), workspace plans (which manage your entire account and team), and add-ons like additional seats or marketplace items. Your subscription renews automatically at the end of each billing period unless you cancel first.

The good news: Webflow lets you cancel anytime, and your access continues until the end of your paid period. The challenge is knowing where to cancel and what happens to your content afterwards.

Your consumer rights when cancelling webflow in new zealand

What the consumer guarantees act protects you for

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel and claim a refund within certain timeframes if Webflow fails to deliver the service as promised.

If Webflow becomes unavailable, charges you twice, or its features don't work as advertised, you can escalate to the Commerce Commission. However, standard cancellations for personal choice fall outside these protections, and Webflow's policy explicitly excludes refunds for subscriptions.

The 14-day cooling-off period for EU residents (if applicable)

If you live in the EU, EEA, UK, or Turkey, you have a 14-day legal right to cancel Webflow's initial purchase for a full refund. This right does not apply if you've already downloaded or installed marketplace items.

New Zealand residents do not have this statutory cooling-off period, which means you must rely on Webflow's refund policy or consumer law remedies if something goes wrong.

How to cancel webflow in three methods

Method 1: cancel a site or workspace plan via web (direct from webflow)

This is the most straightforward path and works for anyone who subscribed directly through Webflow's website. Follow these steps carefully to stop auto-renewal without losing access to your site until the billing period ends.

1. Open your web browser and go to webflow.com
2. Sign in to your Webflow account using your email and password
3. Navigate to your workspace settings or individual site settings (this depends on whether you're cancelling a workspace plan or a site plan)
4. Locate the Billing or Plans section in the settings menu
   • For site plans: find the specific site you want to cancel and open its settings
   • For workspace plans: access your account-level settings instead
5. Click the cancel option next to the plan you want to end
6. Review the cancellation summary and confirm your choice

Pro tip: your plan remains active until the end of your current billing cycle. This grace period gives you time to export your site code or download backups before losing access to hosting features.

Method 2: cancel subscriptions bought through apple app store

If you subscribed to Webflow via your Apple ID on an iPhone or iPad, you must cancel through Apple's subscription settings, not through Webflow itself. Apple controls the billing for app-based purchases.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find Webflow in the list of active subscriptions
5. Tap Webflow and select Cancel Subscription
6. Confirm your cancellation request

Warning: cancelling only through Webflow's website will not stop your Apple subscription. You must cancel directly in your Apple ID settings. For detailed guidance, visit Apple's subscription support page.

Method 3: cancel subscriptions bought through google play

Android users who purchased Webflow via Google Play must cancel through the Google Play Store app or website. Like Apple, Google manages billing for app purchases independently.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Manage Subscriptions
4. Find Webflow and tap it
5. Tap Cancel Subscription
6. Follow the prompts to confirm cancellation

Alternatively, you can manage this from a computer by visiting play.google.com, signing in, and navigating to Manage Subscriptions. Stopee recommends checking which platform you originally used so you cancel from the correct place.

What happens to your site and data after cancellation

Your access timeline after you cancel

The moment you cancel, your auto-renewal stops. However, you keep full access to your site, CMS, and all hosting features until your paid billing period expires. Think of it as a grace period: you still own your work, but the meter is counting down.

Once that period ends, Webflow may disable hosting and certain premium features tied to your plan level. This means your site could go offline or lose functionality like form submissions, CMS item limits, or advanced ecommerce tools.

How to protect your content before the deadline

You must act within your remaining billing period to preserve your work. Here's what you should do immediately after cancelling.

• Export your site code as a static HTML/CSS/JavaScript file so you can host it elsewhere or archive it
• Download any CMS content, customer data, or form submissions as spreadsheets or backups
• Take screenshots of your site design for reference
• Transfer domain ownership away from Webflow if you own the domain separately
• Back up any custom assets, images, or videos you've uploaded

Pro tip: Webflow's export feature lets you download your entire site code. This is your safety net, so use it before your billing period ends.

Webflow pricing in new zealand dollars

Current webflow site plan pricing

Webflow's pricing varies depending on your billing cycle (monthly vs. annual) and the feature set you need. Below are approximate New Zealand dollar prices based on current exchange rates and verified partner pricing.

These estimates are approximate conversions from USD pricing. Exact New Zealand dollar amounts may vary depending on current exchange rates and Webflow's local pricing updates. Always check Webflow directly for current rates before committing to a plan.

Refund policy and when you might recover money

Webflow's standard no-refund stance

Webflow's policy is clear: it does not offer refunds for plan subscriptions, add-ons, additional seats, or marketplace purchases once they are charged. This applies to most cancellations and applies equally to monthly and annual subscribers.

Sales tax, transaction fees, and currency conversion charges are also final and non-refundable. This policy is standard for SaaS (software-as-a-service) platforms but may feel harsh if you cancel mid-cycle.

Exceptions where you might recover money

Although Webflow's default is no refunds, limited exceptions exist where you can claim your money back.

• Double billing or billing errors: if Webflow charges you twice or charges an incorrect amount, you can request a refund and escalate to your bank or credit card company
• Service failure: if the platform is unavailable for an extended period or fails to deliver core functionality, you may invoke the Consumer Guarantees Act and demand a refund via the Commerce Commission
• Marketplace item disputes: if a marketplace template or asset is defective or does not match the description, you can dispute it within Webflow's marketplace window (typically 7-14 days)
• Unused marketplace media: marketplace items are final sale once downloaded or installed, but you may request an exception if the product was clearly misleading

Stopee strongly recommends documenting any billing issues and attempting to resolve them with Webflow support first before escalating to the Commerce Commission or your payment provider.

Common mistakes people make when cancelling webflow

Where cancellations go wrong

Cancelling a service sounds simple, but small missteps can lead to unexpected charges, lost data, or forgotten subscriptions. You're not alone if you've made one of these mistakes.

• Cancelling in the wrong place: trying to cancel an Apple App Store subscription through Webflow's website instead of Apple's settings. Apple will keep charging you until you cancel in Apple ID settings
• Forgetting to export your site: assuming your site code will be saved after cancellation. Webflow does not automatically back up your site after your plan expires
• Downgrading instead of cancelling: moving to the free Starter plan thinking you've cancelled. You haven't; you've just moved to a free tier. Cancelling means ending the subscription entirely
• Missing the grace period deadline: waiting until after your billing period ends to export your data. Once the period expires, you lose access to hosting and CMS features
• Not checking for hidden add-ons: cancelling your main site plan but forgetting to cancel add-ons like extra seats or marketplace items that renew separately
• Ignoring email confirmations: not looking for the cancellation confirmation email. If it doesn't arrive within 24 hours, contact Webflow support to confirm the request was processed

Pro tip: after cancelling, set a calendar reminder for 2 weeks before your billing period ends. This ensures you don't forget to export your content and gives you a safety margin.

Your cancellation checklist for webflow

Step-by-step verification before and after cancellation

Use this checklist to ensure your cancellation is complete and your data is safe. Check off each item as you complete it.

• [ ] Confirm which subscription type you have (site plan, workspace plan, or app store subscription)
• [ ] Log in to your Webflow account and navigate to Billing or Plans
• [ ] Take a screenshot of your current plan and billing date for your records
• [ ] Click Cancel and confirm the cancellation request
• [ ] Check your email for a cancellation confirmation within 24 hours
• [ ] Log back in to Webflow and verify that auto-renewal shows as disabled
• [ ] Export your entire site code via the Designer (Hosting panel > Export)
• [ ] Download or screenshot all CMS content, forms, or customer data
• [ ] Make a note of your final billing date in your calendar
• [ ] One week before the final date, back up any assets or custom files
• [ ] After the billing period ends, confirm that your site access has changed as expected
• [ ] If you see a new charge after cancellation, contact your bank immediately

Stopee's cancellation experts recommend printing or saving this checklist so you can reference it during the process. It only takes 10 minutes but protects hours of work.

When to keep webflow vs. when to cancel

Reasons to stay with webflow

Reasons to cancel webflow

How stopee helps you cancel services safely and recover money

Why you should use stopee to guide your cancellation

Cancelling subscriptions should be straightforward, but companies often hide the process or make it deliberately confusing. That's where Stopee comes in.

Stopee is a consumer advocacy platform that specialises in helping people cancel unwanted subscriptions, recover refunds, and avoid billing traps. Our team knows every dark pattern, every hidden auto-renewal, and every loophole that costs you money.

Whether you're cancelling Webflow, dealing with Apple App Store charges, or recovering refunds from a service that failed to deliver, Stopee guides you through each step with clarity and confidence. We've helped thousands of New Zealand consumers take back control of their subscriptions and protect their wallets.

Next steps with stopee

If you've cancelled Webflow and still see unexpected charges, or if you believe you deserve a refund for unused time, Stopee can help you escalate your claim to Webflow or your payment provider. Our guides cover not just cancellation, but also recovery, dispute resolution, and your rights under New Zealand's Consumer Guarantees Act.

Visit Stopee today to explore our full library of cancellation guides, refund templates, and consumer rights information. Stopee has helped thousands of consumers cancel unwanted services and recover thousands of dollars in refunds. Your financial freedom starts with knowing how to cancel on your own terms.

Webflow contact and escalation information

How to reach webflow support in new zealand

Webflow does not have a physical postal address in New Zealand. The company is based in the United States, and all support is handled through their online portal and email.

• Primary contact: submit a support ticket through your Webflow account dashboard under Help & Support
• Email escalation: contact Webflow support at support@webflow.com if your ticket is not resolved within 48 hours
• Community forum: ask other users in the Webflow Community if standard support is slow

Escalating disputes if webflow refuses your refund

If Webflow denies your refund claim or ignores your cancellation, you have consumer protection options in New Zealand.

• Your bank or credit card issuer: request a chargeback or dispute if you were charged after cancellation or if you believe the service was defective
• Commerce Commission: file a complaint if Webflow breaches the Consumer Guarantees Act 1993 or Fair Trading Act 1986
• Stopee resolution support: contact Stopee to help you draft a dispute letter and navigate escalation

Stopee empowers you with the knowledge and templates you need to fight for your money. Don't accept a refusal without trying these avenues first.