Manage Freemake

How to cancel your freemake subscription and get a refund in new zealand

What is freemake and who uses it

Freemake is a Windows-based software suite designed for video conversion, downloading, and audio editing. It appeals to casual users and beginners who want straightforward, no-fuss tools without steep learning curves.

Freemake's core features and plans

The platform offers both one-time licenses and monthly subscriptions. Premium features include watermark removal, faster conversion speeds, subtitle editing, DVD menu creation, and Full HD support. You choose between a short-term trial, monthly subscription, or lifetime license depending on your needs.

Why people cancel freemake

Users typically cancel because they've completed their project, found alternative software, or realised they don't use premium features often enough to justify the cost. Others cancel after discovering the free tier meets their needs. Whatever your reason, Stopee is here to guide you through the process step by step.

Freemake pricing in new zealand dollars

Freemake displays prices primarily in USD, so we've converted them to approximate NZD values. Exchange rates fluctuate, so check Freemake's checkout page for exact pricing before you commit to any purchase or renewal.

Subscription and license options

Should you cancel freemake right now

Before you cancel, consider whether Freemake still serves your needs or whether a one-time lifetime license might actually cost less than continuing monthly payments.

Reasons to keep your subscription

You might stay subscribed if you regularly convert or download video content, edit audio files weekly, or rely on Freemake as part of your creative workflow. The monthly cost becomes worthwhile if you use it more than once every two weeks.

Reasons to cancel

Cancel if your projects are finished, if you've switched to free alternatives like HandBrake or VLC, or if the premium features sit unused month after month. If you're on a monthly plan and spend less than NZ$96 per year on Freemake, a lifetime license might be smarter than staying subscribed. Stopee helps thousands of consumers make this exact decision every month.

How to cancel your freemake subscription

The cancellation method depends on where you subscribed: directly through Freemake's website, via PayPal, or through Apple App Store or Google Play. Follow the correct path for your situation to avoid confusion and missed deadlines.

Cancel a freemake web subscription

If you subscribed directly on Freemake's website using a credit card, you'll cancel through your account settings.

1. Open your web browser and go to Freemake's website.
   • Log in with your email address and password.
2. Navigate to your account settings or billing section.
   • Look for "My subscriptions", "Billing", or "Account" in the main menu or user dropdown.
3. Find your active Freemake subscription in the list.
   • It will show your plan name, next renewal date, and current payment method.
4. Click "Cancel subscription" or "Unsubscribe".
   • Freemake may ask why you're leaving; you can skip this or provide feedback.
5. Confirm your cancellation.
   • A confirmation message should appear immediately on screen.
6. Take a screenshot or save any confirmation email.
   • Keep this proof for your records in case of a billing dispute.

Pro tip: Cancel at least one full day before your next renewal date to avoid being charged. If you're cancelling close to renewal, contact Freemake's support team immediately to confirm the timing.

Cancel a PayPal subscription to freemake

If you pay for Freemake through PayPal, Freemake cannot cancel the subscription for you. You must cancel the recurring payment directly in your PayPal account.

1. Log in to your PayPal account on paypal.com.
   • Use your PayPal email and password.
2. Click "Settings" in the top right corner.
   • Scroll down and select "Payments".
3. Select "Manage automatic payments".
   • This shows all your active recurring subscriptions.
4. Find "Freemake" in the list.
   • Click on the merchant name to open the subscription details.
5. Click "Cancel subscription" or "Turn off".
   • PayPal will ask you to confirm once more.
6. Confirm the cancellation.
   • PayPal will send a confirmation email to your registered email address.

Warning: If you only cancel through Freemake's website but don't cancel the PayPal agreement, PayPal may still charge you. Always cancel in both places if you want to stop all charges.

Cancel an app store or google play subscription

If you subscribed to Freemake through Apple's App Store or Google Play Store, cancel through the store itself, not through Freemake.

For Apple users:

1. Open the Apple App Store on your iPad or iPhone.
   • Tap the account icon in the bottom right corner.
2. Tap "Subscriptions".
   • You'll see all your active app subscriptions.
3. Find and tap "Freemake".
   • The subscription details page will open.
4. Tap "Cancel subscription" at the bottom.
   • Apple may offer a discount to keep you subscribed; you can decline.
5. Confirm your cancellation.
   • Apple will send a confirmation email.

For Google Play users:

1. Open Google Play on your Android device or visit play.google.com in your browser.
   • On mobile, tap your profile icon in the top right.
2. Tap "Manage subscriptions".
   • On web, go to "Payments and subscriptions" then "Subscriptions".
3. Find and tap "Freemake".
   • The subscription details will appear.
4. Tap "Cancel subscription".
   • Google Play will ask for confirmation.
5. Confirm and finish.
   • You'll receive a confirmation email from Google.

What happens after you cancel freemake

Understanding what you can and cannot access after cancellation helps you plan your transition to a free tool or alternative software.

Your access and features after cancellation

You keep all paid benefits until the end of your current billing period. If you pay monthly on the 15th and cancel on the 10th, you retain full premium access until the next 15th. After that date, your account reverts to free-tier features only: watermarks reappear on videos, conversion speeds return to standard, and advanced tools like subtitle editing become unavailable.

Your account and data

Your Freemake account remains active. You can log in anytime to access your project history, but premium functions won't work. Download and save any license keys, invoices, or receipts now, especially if you think you might resubscribe later or need them for tax or warranty purposes.

No automatic refunds for the current period

Freemake does not issue refunds for unused time in your current billing period once you cancel. If you cancel on the 10th of a 30-day month, you lose the remaining 20 days of access without reimbursement. This is why timing your cancellation correctly matters.

Will you get a refund on your freemake subscription

Freemake has strict refund policies, but New Zealand consumer law offers you additional protections that Stopee believes every subscriber should understand.

Freemake's official refund window

Freemake refunds subscriptions and licenses only within 14 days of activation, and only under two specific conditions: a persistent technical error that prevents you from using the software, or a duplicate charge (paying twice by mistake).

Subscription refund eligibility

• Refunds apply within 14 days of your first charge, not 14 days from when you cancel.
• You must have a qualifying reason: unresolved technical fault or accidental duplicate payment.
• No partial refunds for unused time within your current billing cycle.
• Refunds after 14 days from activation are rarely approved.

How to request a freemake refund

Contact Freemake's support team with proof of your subscription charge and a clear explanation of the technical issue or duplicate payment. Include your order number, payment date, and any error messages you received. Stopee recommends keeping screenshots of any technical errors before you cancel, as these strengthen your refund request.

Your consumer protection rights under new zealand law

The Consumer Guarantees Act 1993 protects you when services fail to meet acceptable standards. If Freemake's software doesn't perform as advertised or has unresolved technical faults, you have the right to demand repair, replacement, or refund. This applies even beyond Freemake's 14-day window.

If Freemake refuses a legitimate refund claim, contact the Commerce Commission (comcom.govt.nz) or your local Citizens Advice Bureau. These authorities can investigate and pressure the company to comply with New Zealand consumer law.

Common mistakes when cancelling freemake

Cancelling subscriptions feels straightforward until something goes wrong, and that's when frustration sets in. Here are the pitfalls that trip up most people.

Cancelling only on freemake's website, not PayPal

If you pay via PayPal, deleting your subscription in Freemake's account settings is not enough. PayPal holds the actual payment agreement, so the billing will continue. You must cancel the recurring payment in your PayPal account separately. Check both places before your next renewal to make sure charges have stopped.

Cancelling too close to the renewal date

If you cancel on the same day as your billing date, the system may process your renewal charge before registering your cancellation. This happens because payment processing and account updates don't happen simultaneously. Cancel at least one full day-ideally three to five days-before your next billing date to create a buffer.

Forgetting to save your confirmation

If a billing dispute arises later, you'll need proof that you cancelled. Many users dismiss or delete the confirmation email immediately. Take a screenshot of the cancellation confirmation page, and keep your confirmation email. This evidence is invaluable if you need to escalate a complaint to Freemake or your bank.

Assuming free tier and premium are the same

After cancellation, you can still use Freemake's free version, but it includes watermarks and slower processing. If you expected unlimited features forever, you'll be disappointed. Understand upfront what the free tier offers so you're not caught off guard.

Not downloading your license keys before cancellation

If you paid for a lifetime license or a one-time pack, download your license key and store it safely before you cancel anything. Once your account is deactivated, retrieving old license keys becomes much harder. Keep a text file with all your activation keys in a secure location.

Your freemake cancellation checklist

Use this checklist to ensure you cancel correctly and keep yourself protected.

Key comparisons: freemake vs. alternatives

If you're cancelling because Freemake isn't meeting your needs, compare it to free and paid alternatives before you leave.

How stopee can help you cancel and recover costs

Cancelling a subscription is only half the battle. Many consumers lose money because they don't know their rights or they miss the refund window. Stopee specialises in helping people like you navigate subscription cancellations, understand refund eligibility, and recover money when companies break the rules.

If Freemake charged you unfairly, refused a legitimate refund, or continued billing after you cancelled, Stopee has a track record of helping consumers escalate complaints and recover refunds. We know the Consumer Guarantees Act inside and out, and we'll tell you exactly what leverage you have.

Visit Stopee.com today to review your cancellation details, check your refund eligibility, and see if you qualify for cost recovery. Stopee has helped thousands of consumers cancel problematic subscriptions and reclaim their money. Your situation might be simpler to resolve than you think.

Freemake contact information for new zealand users

If you need to dispute a charge or request a refund after cancelling, use these contact channels.

Support and billing inquiries

Freemake does not publish a specific New Zealand postal address. The company operates from the United States, and all support requests must go through their online contact form or email. For billing disputes, refund requests, or unresolved technical issues, contact Freemake's support team directly through their website. Include your order number, payment method, and the reason for your request.

Warning: Freemake's response times can be slow (7-14 days). If you don't receive a reply within two weeks, escalate to your bank or PayPal with a chargeback or dispute claim. You have this right under your payment provider's protection policies.

Escalation: new zealand consumer authorities

If Freemake refuses to refund a legitimate claim or ignores your support requests, contact the Commerce Commission at comcom.govt.nz or your local Citizens Advice Bureau. These organisations enforce consumer protection law and can investigate complaints about misleading practices or unfair contract terms.

Stopee recommends documenting everything: your cancellation confirmation, any error messages, all communication with Freemake, and proof of your charges. This evidence strengthens your case if you need to file a formal complaint.

Cancelling Freemake doesn't have to be stressful. With the right steps, clear timing, and knowledge of your rights, you can cancel cleanly, protect yourself from future charges, and recover money if you've been wronged. Stopee is here to guide you through every stage, from cancellation to refund recovery.