Manage Freepik

How to cancel freepik in new zealand and protect your subscription rights

Understanding freepik and why you might want to cancel

Freepik is a digital asset platform offering vector graphics, photos, icons, and AI-powered design tools through flexible subscription plans for individuals and creative teams. You subscribe to unlock unlimited downloads, AI credits, and premium features that speed up your design workflow.

Many New Zealand users sign up for Freepik to source commercial-quality assets without worrying about licensing. However, if you've found the service doesn't fit your workflow, your project has ended, or you've discovered a cheaper alternative, cancelling quickly protects your wallet. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money, and this guide walks you through Freepik cancellation step by step.

Common reasons to cancel freepik

You might cancel Freepik because you've completed your project, upgraded to a competing platform like Shutterstock or Adobe Stock, or simply realised the monthly cost doesn't justify your usage. Some users cancel after discovering they can source free assets elsewhere, while others pause their design work seasonally. Whatever your reason, understanding your cancellation options before you act saves frustration and lost money.

What you pay for with freepik

Freepik's subscription tiers unlock different benefits. The Essential plan gives you basic downloads and limited AI credits. Premium adds more credits and priority support. Premium+ delivers unlimited downloads, maximum AI credits, and team collaboration features. Prices vary depending on whether you subscribe monthly, annually, or through app stores like Apple or Google Play.

Freepik subscription pricing in new zealand

Here's what you actually pay when you subscribe to Freepik in New Zealand, based on current app store pricing in NZD.

If you subscribed through the Freepik website (not an app), prices may differ. Additionally, annual plans offer better per-month value but lock you in for 12 months. Keep in mind that Freepik often runs promotional discounts for first-time subscribers, so your initial price might be lower than the standard rates shown.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) gives you legal protections when you subscribe to digital services like Freepik, and knowing these rights strengthens your position if something goes wrong.

What the consumer guarantees act covers

The CGA requires that digital services supplied in New Zealand must be fit for purpose, provided with reasonable care and skill, and match any description Freepik gives. If Freepik fails to deliver the service you paid for-such as refusing to activate your subscription, wrongly banning your account, or cutting off access without warning-you may be entitled to remedies including refund, repair, or replacement.

This protection applies whether you paid $18 or $569. Stopee reminds consumers that these rights exist regardless of what Freepik's terms and conditions say. If Freepik's contract tries to remove these protections, that clause is unenforceable under New Zealand law.

How consumer rights help you cancel

If Freepik refuses to process your cancellation request or blocks you from accessing your account after cancelling, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. Additionally, if you subscribed through Apple or Google Play, you have separate consumer protections from those platforms as well. Stopee advises documenting all cancellation attempts, including screenshots of error messages and copies of emails to Freepik, in case you need to file a complaint later.

How to cancel freepik: methods by platform

Your cancellation method depends on where you subscribed-Freepik's website, the Apple App Store, or Google Play. Each platform has different steps, and cancelling through the wrong method may not work.

Cancel freepik via the website

If you subscribed directly on freepik.com using a credit card, debit card, or PayPal, follow these steps to cancel before your next billing date.

1. Sign in to your Freepik account at freepik.com using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset via the email linked to your account.
2. Navigate to your account settings by clicking your profile icon (usually top right) and selecting "Account" or "Settings".
   • Some users see a "Profile" option; click that first, then look for "Subscription" or "Billing" tabs.
3. Find the "Subscription" or "Billing" section and click it.
   • This section shows your current plan, next billing date, and renewal amount.
4. Locate the "Cancel subscription" or "Cancel renewal" button and click it.
   • Warning: Do not click "Pause" unless you want to temporarily suspend your subscription; pausing keeps your account active but stops billing.
   • Freepik previously offered a pause feature for some accounts, but it may not appear on all profiles.
5. Confirm your cancellation when prompted. Freepik may ask why you're leaving; provide brief feedback if you wish, but this step is optional.
   • Your subscription remains active until the end of the current billing period-Freepik does not charge again after you cancel.
6. Check your email for a cancellation confirmation. If you don't receive one within 5 minutes, log back in and verify that your subscription shows as "Cancelled" or "Ending on [date]".
   • Pro tip: Screenshot the cancellation confirmation page in case you need proof for a dispute later.

Cancel freepik via apple app store (iOS)

If you subscribed through the Apple App Store using your Apple ID, you must cancel through your Apple account, not through the Freepik app itself.

1. On your iPhone or iPad, open the Settings app.
   • Look for the Settings icon (gear symbol) on your home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile.
3. Tap "Subscriptions".
   • You'll see a list of all active and expired subscriptions.
4. Find "Freepik" in the list and tap it.
   • If Freepik doesn't appear, you did not subscribe through the App Store, or your subscription has already ended.
5. Tap "Cancel Subscription" and confirm the cancellation.
   • Apple may offer you a discounted rate to keep your subscription; decline this unless you want to stay.
6. Wait for a confirmation email from Apple within 1-2 minutes. Your subscription access ends on the date shown.
   • Pro tip: You can redownload Freepik after cancelling and view your purchased assets, but new downloads may be restricted depending on your plan terms.

Cancel freepik via google play (Android)

If you subscribed to Freepik through the Google Play Store on an Android device, cancel via Google Play, not the Freepik app.

1. Open the Google Play Store app on your Android device.
   • Tap the Play Store icon (multicoloured triangle).
2. Tap your profile icon in the top right corner.
   • Select "Manage your Google Account" or "Payments and subscriptions".
3. Tap "Subscriptions" or "Manage subscriptions".
   • You'll see all your active Play Store subscriptions.
4. Select "Freepik" from the list.
   • If Freepik isn't listed, your subscription has ended or you subscribed elsewhere.
5. Tap "Cancel subscription" and confirm.
   • Google may prompt you to provide cancellation feedback; this is optional.
6. Look for a confirmation notification or email from Google Play. Your subscription ends on the date specified.
   • Warning: Do not reinstall the Freepik app immediately; uninstall it first to avoid accidental re-subscription.

What happens after you cancel freepik

Cancelling Freepik doesn't mean you lose everything instantly. Understanding what you can still access and what you'll lose helps you plan your next steps.

Your access during the final billing period

After you cancel, your Freepik subscription remains active and fully functional until the end of your current billing period. If you cancelled on the 15th of the month but your next billing date is the 30th, you keep full premium access for those 15 days. You can download assets, use AI credits, and access all features included in your plan without restriction. This grace period is your chance to download any remaining assets you need before access changes.

What happens to your AI credits and unused downloads

Warning: Freepik's terms clearly state that unused AI credits and extra credits are non-refundable and will be forfeited when your subscription ends. If you have 50 AI credits remaining and you cancel, those credits disappear permanently. There is no rollover, no carryover to a future subscription, and no cash refund for unused credits. Use your remaining credits before your subscription ends, or accept that you'll lose them.

Your account data and download history

Your Freepik account, download history, and license information typically remain in your account indefinitely after cancellation. You can log back in months or years later to view what you downloaded and review the commercial licenses you received. However, check your account privacy settings to confirm which data Freepik retains, as this can change with updates to their privacy policy.

Will you get a refund from freepik?

Freepik's refund policy is strict and conditional. Most cancelled subscriptions do not qualify for refunds, but certain circumstances may entitle you to your money back.

Freepik's 30-day money-back guarantee

Freepik offers a 30-day money-back guarantee, but it comes with a critical condition: you must request the refund within 30 days of purchase, and you must not have downloaded any assets or consumed any AI credits. This means if you subscribed on the 1st and immediately downloaded one vector graphic, you forfeit your refund eligibility. If you subscribed but never opened the app or clicked a single download button, you may qualify.

To request this refund, contact Freepik directly through their contact form on their website. Include your account email, payment details (last 4 digits of your card), and a brief explanation. Freepik then reviews your account activity and decides whether to approve or deny the refund. Processing takes 5-10 business days.

Refunds for subscriptions purchased through app stores

If you subscribed through Apple App Store or Google Play, you do not request refunds from Freepik. Instead, you submit refund requests directly to Apple or Google. Apple processes requests within 15 days if submitted within 14 days of purchase (though exceptions exist). Google typically processes refunds within 48 hours if requested within 48 hours of purchase. Both stores refund to your original payment method automatically.

When you cannot get a refund

Freepik does not refund previous billing periods. If you subscribed 6 months ago and cancel today, you cannot recover payments from months 1-5. Only the current billing period qualifies under their 30-day guarantee, and only if unused. Additionally, team plans follow the same strict conditions: no refund if any team member has downloaded or used credits.

Stopee recommends checking whether your cancellation qualifies for a refund before you accept permanent subscription loss. If Freepik refuses a refund you believe you deserve, your next escalation is to file a complaint with the Commerce Commission, particularly if you can demonstrate that Freepik misrepresented the service or failed to deliver what you paid for under the Consumer Guarantees Act.

Common mistakes when cancelling freepik

Cancelling a subscription feels straightforward, but small mistakes can leave you charged or locked in longer than intended. Stopee has identified these traps countless times.

Mistake 1: pausing instead of cancelling

The "Pause" button looks like a cancellation option, but it is not. Pausing temporarily stops your billing while keeping your account active. When the pause period ends (usually after 1 month), your subscription restarts and you're charged again. If you never intended to return, you've accidentally extended your subscription. Always click "Cancel" or "Cancel renewal," never "Pause."

Mistake 2: cancelling in the wrong place

If you subscribed through Apple or Google Play, cancelling directly in the Freepik app or website does not work. Your subscription is managed by Apple or Google, not Freepik. You must cancel through their platforms. Conversely, if you subscribed on freepik.com, attempting to cancel through the app does nothing. Stopee advises matching your cancellation method to your subscription source.

Mistake 3: not taking a screenshot

After you cancel, Freepik shows a confirmation page or sends a confirmation email. Screenshot the page before leaving. If a billing dispute arises later, you have proof you cancelled. This protects you if Freepik mistakenly charges you after cancellation-something that occasionally happens. Without proof, disputes take longer to resolve.

Mistake 4: forgetting to use remaining AI credits

You have until the end of your billing period to use any leftover AI credits. After that, they're gone forever and non-refundable. If you forget, you've essentially thrown money away. Log into your account within the final week and check your remaining credits. Use them on quick AI-generated designs or bulk export assets you might need later.

Mistake 5: cancelling too close to your billing date

If your next billing date is tomorrow and you cancel today, you're often still charged (some systems bill before processing the cancellation). To be safe, cancel at least 3-5 days before your billing date. Check your Freepik account to confirm your exact billing date, then calendar a cancellation reminder for 5 days before.

Checklist before and after you cancel freepik

Use this checklist to ensure you cancel smoothly and protect yourself against unwanted charges or lost data.

Contacting freepik if cancellation fails

Sometimes cancellation buttons don't work, confirmation emails don't arrive, or you're charged after cancelling. Here's how to escalate.

Freepik support and contact options

Freepik does not maintain a publicly listed postal address for New Zealand customers. The company's corporate headquarters are located in Spain. For support, you have two primary options: contact them through the "Help" or "Support" section within your account on freepik.com, or use their web contact form. Provide your account email, a clear description of your cancellation issue, and screenshots of the problem. Response times typically range from 24 to 48 hours.

Escalation to the commerce commission

If Freepik refuses to cancel your subscription or respond to your support requests within 10 business days, you can file a complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Consumer Guarantees Act and can compel Freepik to refund you or cancel your subscription. Include all documentation: screenshots, emails, cancellation attempts, and proof of payment. This is a free service and carries weight with companies operating in New Zealand.

Disputing the charge with your bank or payment provider

If Freepik charges you after you cancelled and refuse to reverse the charge, contact your bank or credit card provider. Request a chargeback or reversal, citing unauthorised billing. Your bank investigates and can recover the money if they agree the charge was improper. Provide them with your cancellation proof (screenshots) and correspondence with Freepik showing you requested cancellation.

Key takeaways and next steps

Cancelling Freepik takes just a few minutes, but getting it right-and protecting yourself from mistakes-requires planning. Stopee reminds you to identify your subscription source (website, Apple, or Google Play), cancel 3-5 days before your next billing date, use any remaining credits before the deadline, and keep a screenshot of your cancellation confirmation.

If Freepik refuses to cancel or charges you after cancellation, your consumer rights under the Consumer Guarantees Act protect you. You can escalate to the Commerce Commission or your bank. With careful timing and documentation, you avoid unwanted charges and reclaim control over your digital subscriptions.

Whether you're switching to a cheaper platform, ending a design project, or simply auditing your monthly expenses, Stopee has helped thousands of consumers cancel subscriptions like Freepik and protect their rights. Visit stopee.com to learn about other services you might cancel and recover money you didn't know was being spent. Your wallet will thank you.