Manage Inpixio

How to cancel inpixio and protect your refund rights in new zealand

What is inpixio and why you might want to cancel

Inpixio is a photo-editing software suite designed for background removal, object erasing and quick image corrections. You can use it as a desktop application or through in-app subscriptions on your mobile device, with AI-assisted tools built for consumers and hobbyists who need fast, simple edits.

The software offers features across multiple subscription tiers: background removal, photo eraser, correction tools, montages, stickers and text options. Plans vary by edition and platform, and most subscriptions renew on a yearly cycle. On mobile, billing flows through the App Store (Apple) or Google Play (Android), which means you'll manage cancellations through those platforms rather than directly with Inpixio.

If you've signed up for Inpixio and no longer need it, or if you're unhappy with the service, you have cancellation rights in New Zealand. Stopee is here to guide you through every step of the process and help you understand what you're entitled to recover.

Main inpixio features and subscription tiers

Basic plans typically include background removal and photo eraser tools. Higher-tier subscriptions unlock advanced correction features, montage creation, stickers, text overlays and premium AI enhancements. The exact features available depend on whether you subscribe through the web, iOS or Android.

Yearly subscriptions are the most common billing cycle, though some plans offer monthly options. Mobile versions use App Store or Google Play billing, which can make cancellation feel less transparent than it actually is.

Common reasons to cancel inpixio

You might cancel because you've finished a photo project, found a cheaper alternative, or realised the features don't match your workflow. Some customers cancel after a free trial because they don't want to be charged at the end of the trial period. Others discover the subscription renewed without their active use and want to stop ongoing charges.

Whatever your reason, Stopee supports your decision to cancel and wants you to know exactly how to do it without losing money unnecessarily.

Your consumer rights under new zealand law

When you purchase a subscription from any company, including Inpixio, you're protected by the Consumer Guarantees Act 1993. This law applies whether you buy on the web, through an app store or anywhere else in New Zealand.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose and safe. If Inpixio fails to deliver what was promised, you have the right to request a refund, replacement or repair at no extra cost. The Act also protects you if the software doesn't work as advertised or if you weren't given clear information about automatic renewal terms.

This means if Inpixio charged you but never gave you access, or if the cancellation process was deliberately hidden, you have legal leverage to recover your money.

Your right to cancel within 14 days

If you bought Inpixio directly from the company (not through an app store), you typically have 14 days from purchase to cancel for any reason and receive a full refund. This is your cooling-off period. Inpixio's official policy states refunds are available within 30 days, which is even more generous than the law requires.

If more than 30 days have passed but you believe the service was misleading or faulty, contact the Commerce Commission (the New Zealand consumer authority) to discuss your options.

When to escalate to the commerce commission

If Inpixio refuses your refund request without a clear reason, or if the cancellation method is deliberately hidden, you can lodge a complaint with the Commerce Commission. They investigate unfair trading practices and can force companies to refund consumers. Keep records of your purchase email, all cancellation attempts and any support responses.

How to cancel inpixio on the official website

If you purchased Inpixio directly from their website (not through an app store), you'll cancel through your account dashboard. This method gives you direct control and the clearest paper trail for refund requests.

Step-by-step cancellation on the web

1. Go to the Inpixio official website and log in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page and reset it via email.
2. Look for "Purchase Finder", "Subscriptions" or "Billing" in your account menu (exact names vary by region).
   • This section shows all active and past subscriptions tied to your account.
3. Find the Inpixio subscription you want to cancel and click "View and Manage" or a similar option.
   • You'll see the subscription start date, renewal date and amount charged.
4. Click "Cancel Rebill", "Cancel Subscription" or "Stop Renewal" (wording may differ).
   • Inpixio may ask why you're canceling; you can skip this or provide feedback if you wish.
5. Confirm the cancellation when prompted.
   • You'll receive a confirmation email; save this for your records.
6. Return to your account dashboard and verify the subscription now shows as "Cancelled" or "Inactive".
   • Pro tip: Bookmark or screenshot this page as proof of cancellation.

Warning: Canceling stops automatic renewal but does not refund the current paid period. If you want a refund, you must request one separately within 30 days of the charge (see the refund section below).

What happens to your access after web cancellation

Once you cancel through the website, you keep full access to all paid features until your current subscription period expires. If you paid for a yearly subscription and you cancel halfway through, you'll still have editing access for the remainder of that year. You won't be charged again when that year ends.

How to cancel inpixio on iOS (Apple app store)

If you subscribed to Inpixio through the Apple App Store on your iPhone or iPad, Apple manages your billing and renewal. You don't cancel through Inpixio; you cancel through Apple's settings.

Canceling an iOS subscription

1. On your iPhone or iPad, open Settings and tap your name at the top.
   • Your Apple ID profile opens.
2. Tap "Subscriptions".
   • This shows every active subscription tied to your Apple ID.
3. Scroll down and find "Inpixio" in the list and tap it.
   • You'll see the renewal date, price and auto-renewal status.
4. Tap "Cancel Subscription" or "Remove" at the bottom of the screen.
   • Apple will ask you to confirm; tap "Confirm Cancellation".
5. You'll see a message saying your subscription ends on [specific date].
   • Save a screenshot of this confirmation as proof.

Pro tip: Apple sends a cancellation email to your Apple ID email address. Check your inbox and spam folder to confirm you received it.

Refunds for app store subscriptions

If you want a refund for an Inpixio charge on the App Store, Apple must approve it, not Inpixio. You request the refund through Apple's official support channel at reportaproblem.apple.com. Inpixio cannot process App Store refunds directly.

Apple typically refunds charges within 5 to 30 days of approval. Go to reportaproblem.apple.com, log in with your Apple ID, find the Inpixio charge and select "Request a Refund". Explain why you want the refund (e.g., "I didn't use the service" or "The subscription renewed without my consent"). Apple's support team reviews your request and decides whether to approve it.

How to cancel inpixio on android (Google play)

On Android devices, Google Play handles all Inpixio billing and subscriptions. You cancel and request refunds through Google Play, not through Inpixio directly.

Canceling an android subscription

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Tap "Manage subscriptions" or "Subscriptions" (wording depends on your device).
   • This shows all active subscriptions.
3. Find "Inpixio" in the list and tap it.
   • You'll see the renewal date and amount charged.
4. Tap "Cancel subscription" or "Remove" at the bottom.
   • Google may ask why you're canceling; this is optional.
5. Confirm the cancellation when prompted.
   • Google sends a confirmation email; check your inbox for it.

Warning: Unlike Apple, Google Play allows refunds only within 48 hours of the charge on most subscriptions. If more time has passed, Google Play will likely deny the refund unless you can prove a technical fault or unauthorized charge.

Requesting a google play refund

To request a refund for an Inpixio charge on Google Play, open the Google Play Store app, tap your profile icon, go to "Manage subscriptions" and select the Inpixio charge. Tap "Request a refund" and explain your reason in under 100 characters. Google reviews your request and emails you a decision within a few days.

If Google denies your refund and you believe the charge was unfair, you can dispute it with your bank or payment provider, or escalate to the Commerce Commission if you believe Inpixio breached consumer law.

Inpixio pricing and subscription tiers

Inpixio's pricing varies by platform and is typically published in USD. Exact pricing in New Zealand dollars depends on current exchange rates and which app store or device you use.

Note: These prices are approximate conversions. Check the Inpixio website or your app store for exact NZD pricing in your region. Prices also vary by promotional offers and your location.

What happens after you cancel inpixio

Canceling feels uncertain when you're unsure what access you'll lose and when. Here's exactly what to expect once your cancellation is confirmed.

Access and features after cancellation

You retain full access to all paid features until your current subscription period ends. If you paid for a yearly subscription that expires on 15 July 2025, you can use Inpixio normally until that date. On 16 July, your access to paid features stops, and you revert to the free tier (if one exists) or lose all access entirely.

Canceling does not immediately remove you from the service. You keep what you've already paid for until the billing period closes.

Your projects and saved files

Your account and any projects you've saved within Inpixio remain accessible for the duration of your current subscription. After access ends, Inpixio may delete your project files from their servers after a set period (usually 30 days to 6 months; check their privacy policy for exact details).

Pro tip: Before your subscription ends, export or download any important photo projects to your computer or phone. Contact Inpixio support if you need help exporting files in a specific format.

Automatic renewal stops

Once you cancel, Inpixio will not charge you again. On your next renewal date, your payment method won't be debited. You'll receive no surprise charges after cancellation is confirmed.

Refunds and getting your money back

Canceling stops future charges, but it doesn't automatically refund money you've already paid. If you want to recover part or all of your subscription cost, you need to request a refund separately and within the required timeframe.

Refunds for web purchases (direct from inpixio)

Inpixio offers refunds within 30 days of the charge if you purchased directly from their website. This is a generous window that exceeds New Zealand's standard 14-day cooling-off period.

To request a refund, contact Inpixio support and provide your order number, purchase date, email address and the reason for the refund. Include a screenshot of your order confirmation email. Send this via the support form on the Inpixio website or by email to their support address (listed in the contact section below).

Warning: After 30 days, Inpixio is not obligated to refund you for a change of mind, though you may still have rights under the Consumer Guarantees Act if the service was faulty or misleading.

Refunds via app store (Apple)

Apple processes App Store refunds, not Inpixio. Use Apple's official portal at reportaproblem.apple.com to request a refund. Apple typically approves refunds for subscriptions cancelled within a few days of the charge. The further out from the charge date, the harder it is to get approved.

Apple refunds to your original payment method within 5 to 30 days of approval.

Refunds via google play (Android)

Google Play offers a 48-hour refund window for most subscriptions. If you cancel within 48 hours of being charged, you can request a full refund through the Google Play app. After 48 hours, refunds are rarely approved unless there's a technical fault or unauthorized billing.

If Google denies your refund and you believe the charge breached consumer law, dispute it with your bank or escalate to the Commerce Commission.

What to do if you're denied a refund

If Inpixio, Apple or Google refuses your refund request, review whether you fall under the Consumer Guarantees Act. If the service was faulty, inaccessible, or if the cancellation method was deliberately hidden, you have grounds to dispute the decision.

Contact the Commerce Commission's consumer helpline on 0800 943 600 or visit beehive.govt.nz/info/consumer-rights. You can also lodge a formal complaint with the Commerce Commission online, and they'll investigate whether Inpixio breached consumer protection law.

Common cancellation mistakes and how to avoid them

Many customers accidentally keep paying because they cancel in the wrong place or don't confirm the cancellation. Stopee has seen these mistakes repeat, and we want you to avoid them.

Mistake 1: canceling the app instead of the subscription

Deleting the Inpixio app from your phone does not cancel your subscription. Your payment method will still be charged on the renewal date. You must cancel the subscription through your device's settings or account dashboard, not by deleting the app.

Mistake 2: assuming cancellation is instant

After you click "Cancel", it takes a few minutes for the cancellation to process. Don't assume it's done immediately. Wait 5 to 10 minutes, then refresh your account page to confirm the status has changed to "Cancelled" or "Inactive".

Mistake 3: not saving confirmation of cancellation

If you ever need to dispute a charge or prove you cancelled, you'll need evidence. Screenshot or print your cancellation confirmation page, and save the cancellation email. These become your proof if Inpixio or your bank questions whether you actually cancelled.

Mistake 4: ignoring the 30-day refund window

Inpixio allows refunds within 30 days of purchase. If you wait 31 days and then request a refund, they can refuse it (though you may still have Consumer Guarantees Act protections). Request refunds as soon as you decide you want one.

Mistake 5: not checking your bank statements

After canceling, monitor your bank or credit card statements for the next two billing cycles to ensure no charges appear. If Inpixio charges you after cancellation, contact your bank immediately and dispute the charge. Your bank can often reverse unauthorized or duplicate charges quickly.

Should you cancel inpixio or keep your subscription

Deciding whether to cancel depends on how often you edit photos and whether Inpixio's tools match your workflow. Here's a quick comparison to help you decide.

If you're on the fence, downgrade to the free tier (if available) or pause for a month instead of canceling. This lets you reconsider before permanently losing access.

Checklist: cancel inpixio safely and recover your refund

Use this checklist to ensure you cancel correctly and don't lose money through missed steps.

1. Decide where you bought Inpixio (website, App Store or Google Play).
   • Check your email receipts if unsure.
2. Log in to your account or device settings and navigate to subscriptions or billing.
   • Save the URL or take a screenshot of the page.
3. Locate the Inpixio subscription and click "Cancel" or "Remove".
   • Complete any confirmation prompts.
4. Wait 5-10 minutes and refresh the page to confirm the cancellation shows as active.
   • Take a screenshot of the confirmation.
5. Check your email for a cancellation confirmation message.
   • Forward this to yourself or print it as backup.
6. If you purchased within 30 days and want a refund, contact Inpixio support or use Apple/Google's refund portals.
   • Include your order number, purchase date and reason for refund.
7. Monitor your bank statements over the next 60 days for unexpected charges.
   • If a charge appears after cancellation, dispute it with your bank immediately.
8. If you're denied a refund unfairly, contact the Commerce Commission at 0800 943 600.
   • Provide all evidence of your cancellation and refund request.

Contact information and customer support for inpixio

If you have questions about cancellation, refunds or your account, Inpixio's support team can help. However, Stopee recommends trying the self-service cancellation methods above first, as they're faster and give you direct proof of cancellation.

Inpixio contact details

Inpixio's official website is inpixio.com. No dedicated New Zealand postal address is publicly available. The company's registered office is based in France, and international cancellation requests must typically be sent to their European headquarters.

For web-based support inquiries, use the contact form on the Inpixio website or email their support team. Response times vary from 24 to 72 hours.

For App Store issues, contact Apple Support directly at apple.com/support. For Google Play issues, contact Google Play Support at support.google.com/googleplay.

Escalation and consumer complaints

If Inpixio ignores your cancellation or refund request, or if you believe they breached consumer law, escalate to the Commerce Commission. You can lodge a complaint online at beehive.govt.nz or call 0800 943 600 (free). The Commission investigates unfair trading practices and can order Inpixio to refund you.

Summary: take control of your inpixio subscription today

Canceling Inpixio is straightforward once you know where you bought it and what steps to follow. Whether you subscribed on the web, App Store or Google Play, the process takes just a few minutes, and you'll keep access to your paid features until your billing period ends.

Remember: canceling and requesting a refund are two separate actions. Cancel first to stop future charges, then request a refund within 30 days if you're eligible. Keep screenshots and confirmation emails as proof.

If Inpixio refuses to refund you unfairly, you have consumer rights under New Zealand law. Contact the Commerce Commission, and they'll investigate on your behalf.

Stopee has helped thousands of consumers navigate subscription cancellations safely and recover money they thought was lost. We encourage you to bookmark this guide, follow the steps above and take action today. If you get stuck, Stopee's detailed guides on cancellation and consumer rights are here to support you every step of the way.