Manage Leadpages

How to cancel leadpages in new zealand and reclaim your money

What leadpages is and why you might want to cancel

Leadpages is a web-based landing page builder that helps small business owners and marketers create lead-capture pages, pop-ups and simple websites without writing code. The platform integrates with email marketing tools and offers conversion-focused templates, hosting and analytics all rolled into one subscription. Most users sign up because they need a fast way to build pages; many cancel once they realise the tool doesn't fit their workflow or budget. At Stopee, we've helped thousands of Kiwi customers understand their cancellation rights and take action.

Who uses leadpages and what it offers

Leadpages is popular with digital marketers, small business owners and entrepreneurs who want to launch campaigns without hiring a developer. The platform provides pre-built templates, drag-and-drop editing, A/B testing and integrations with popular email and CRM platforms. You manage your subscription, billing and account settings entirely through the Leadpages web interface.

Common reasons new zealand customers cancel

You might cancel Leadpages because the pricing no longer suits your budget, you've found a cheaper alternative, the tool feels too complex for your needs, or you've simply moved on to a different marketing strategy. Some users discover that the templates don't match their brand, or that support response times don't meet their expectations. Whatever your reason, Stopee is here to make sure you understand the process and protect your rights.

Leadpages pricing in new zealand and what you pay

How leadpages charges and currency conversion

Leadpages publishes all official pricing in USD on its website. When you sign up from New Zealand, your card is charged in NZD at your bank's or payment processor's conversion rate on the day of purchase. There is no official NZD price list from Leadpages; the amounts below are user-reported conversions and may vary depending on your payment method and exchange rate fluctuations.

Current plan pricing (user-reported NZD estimates)

Prices are converted from USD estimates and fluctuate with exchange rates. Always verify the exact NZD charge on your invoice or payment confirmation. If you're unsure what you're paying, Stopee recommends logging into your account and checking your Billing or Subscription settings immediately.

How to cancel leadpages step by step

Cancelling via the leadpages website (the fastest way)

This method takes fewer than five minutes and is your best option because you receive instant confirmation and avoid support queue delays. Follow these steps to cancel through your Leadpages account:

1. Visit leadpages.com and log into your account using your email address and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the email reset link.
2. Once logged in, navigate to your Account Settings or Subscription Settings.
   • This is usually found in a menu under your profile avatar (top right) or in the main sidebar navigation.
3. Locate the section titled Billing, Plan or Subscription Status.
   • You will see your current plan name, renewal date and payment method.
4. Click the Cancel or Cancel subscription button.
   • Leadpages may ask you to confirm your reason for cancelling. This is optional; you do not have to provide an answer.
5. When prompted to confirm cancellation, select No to automatic renewals or confirm that you wish to cancel.
   • Do not select options to pause or suspend unless you genuinely want to resume later at a higher price.
6. Click Save or Confirm Cancellation to finalise the request.
   • You will see a confirmation message on screen and receive a confirmation email at the address associated with your account within moments.

Pro tip: Screenshot your confirmation page and save the confirmation email. These prove you cancelled on a specific date and protect you if Leadpages attempts to charge you again.

Cancelling by contacting leadpages support

If you prefer human assistance or the self-service method does not work, you can request cancellation by email. This route takes longer but is appropriate if your account has technical issues or you need additional help:

1. Send an email to support@leadpages.com with the subject line "Cancellation Request".
   • Include your full name, email address associated with your Leadpages account and the date you wish to cancel.
2. State clearly that you want to cancel your subscription and do not want automatic renewals.
   • Example: "I request immediate cancellation of my Leadpages subscription effective [date]. Please do not renew my account."
3. Allow 3 to 5 business days for Leadpages support to respond and process your cancellation.
   • If you do not hear back within 5 business days, send a follow-up email or contact Stopee for advice on escalation.
4. Once Leadpages confirms cancellation by email, verify that your renewal date has been removed from your account settings.
   • Log in and check your Subscription page to confirm the status shows "Cancelled" or "No active plan".

Warning: Support email cancellations are slower and harder to track than self-service cancellation. Only use this method if the website cancellation option is unavailable.

Cancelling if you subscribed via apple app store or google play

If you set up your Leadpages subscription through a mobile app rather than the website, you must cancel through the app store where you subscribed, not through Leadpages itself. Leadpages does not publish a separate in-app cancellation flow:

1. For Apple App Store subscriptions:
   • On your iPhone or iPad, open Settings, tap your name, select Subscriptions, find Leadpages and tap it.
   • Tap Cancel Subscription and confirm.
2. For Google Play subscriptions:
   • On your Android device, open Google Play, tap your profile icon, select Payments and subscriptions, then Subscriptions.
   • Find Leadpages, tap it and select Cancel subscription.
3. After cancelling on the app store, send an email to support@leadpages.com confirming that you have also cancelled through Apple or Google.
   • This prevents accidental double-charging or renewal confusion.

Stopee advises checking your app store subscription settings every few months, as some subscriptions can accidentally renew even after you believe you have cancelled.

What happens to your account and data after cancellation

How long you can use leadpages after you cancel

After you cancel, your account remains active and functional until the end of your current paid billing period. If you pay monthly and cancel on 15 June, you keep full access to your pages, templates and editing tools until 30 June (or 31 July if you pay annually). You can continue to edit, publish and monitor your landing pages during this grace period at no extra cost.

What happens to your pages and data

Leadpages retains your account assets, including all pages, templates, forms and collected data, for up to one year after your subscription ends. If you decide to reactivate within that 12-month window, your pages and assets are typically restorable to your new account. Beyond one year, Leadpages may delete your data. If you want to preserve your pages permanently, export or screenshot them before your final cancellation date.

Stopping automatic renewal charges

Automatic renewal stops immediately once you confirm cancellation through the website or Leadpages support processes your cancellation request. You will not be charged on the next billing date. Double-check your Subscription settings a week before your old renewal date to confirm it no longer shows a scheduled charge.

Can you get a refund from leadpages?

The 14-day free trial and 7-day money-back guarantee

Leadpages offers all new customers a 14-day free trial with full access to the Standard plan. After the trial ends, if you make your first payment, you have a 7-day money-back guarantee starting from the date your card was charged. You must contact Leadpages support within that 7-day window to request a refund; after 7 days, the refund window closes and no refund is available.

Refund eligibility and exclusions

Only your first charge within the 7-day window is eligible for a refund. Renewal charges are never eligible for refunds, even if you cancel immediately after renewal. Mid-period cancellations do not result in prorated refunds; if you pay for a full month and cancel on day 15, Leadpages keeps the full monthly fee and your service continues until month-end. Upgrades and plan changes are not refunded; unused paid time may be credited toward a new plan if you downgrade, but the credit takes effect on your next billing cycle.

How to request a refund within the 7-day window

1. Email support@leadpages.com with the subject line "Refund Request".
   • You must submit your request within 7 calendar days of the date your card was first charged.
2. Provide your full name, account email address and the exact date of your first charge.
   • Check your invoice or bank statement for the precise charge date; Leadpages uses this to verify your eligibility.
3. Clearly state that you are requesting a refund under the 7-day money-back guarantee.
   • Example: "I am requesting a refund of [amount] under your 7-day money-back guarantee. My first charge was [date]."
4. Allow 5 to 10 business days for Leadpages' billing team to process your refund.
   • The refund will be credited to the card or payment method you used for the original charge.

Pro tip: Refunds sometimes take 3 to 5 business days to appear in your bank account after Leadpages processes them. Do not assume the refund has failed if you do not see it immediately.

Your consumer rights when cancelling in new zealand

The consumer guarantees act and what it means for you

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993. This law states that services must be of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Leadpages continues to charge you after you cancel, bills you for services you did not receive, or prevents you from accessing paid features during your subscription period, you have the right to demand a refund or correction.

The Consumer Guarantees Act gives you additional protections beyond Leadpages' own refund policy. If Leadpages refuses to honour your cancellation or refund request, you can escalate your complaint to the Commerce Commission or seek advice from the Citizens Advice Bureau.

Disputing unauthorised charges and escalation

If Leadpages charges you after you cancel, take these steps:

1. Contact support@leadpages.com immediately with proof of your cancellation (screenshot or confirmation email).
   • Request a reversal of the unauthorised charge within 10 business days.
2. If Leadpages does not respond or refuses to refund within 10 business days, contact your bank or credit card provider.
   • Ask your bank to dispute the charge as unauthorised and request a chargeback.
3. If the dispute remains unresolved, file a complaint with the Commerce Commission (comcom.govt.nz) or the Financial Dispute Resolution Scheme (fdr.org.nz).
   • Include copies of your cancellation confirmation, billing statements and all correspondence with Leadpages.

Stopee advises keeping all cancellation confirmations and receipts for at least 12 months after you cancel, in case a dispute arises later.

Common mistakes people make when cancelling leadpages

Cancellation can feel stressful, especially if you are worried about hidden charges or losing your work. Here are the pitfalls that trip up New Zealand customers so you can avoid them:

Mistake one: confusing "pause" with "cancel"

Some users click Pause Subscription instead of Cancel Subscription because they think they might return. Pausing does not stop charges; Leadpages will resume your subscription at the original price (or higher) when your pause expires. If you do not intend to use Leadpages again, always click Cancel, not Pause.

Mistake two: cancelling via support email without following up

If you email support@leadpages.com and do not receive a response within 5 business days, follow up with a second email. Some support requests get lost in the queue. Stopee recommends using the website cancellation method whenever possible because it gives you instant confirmation.

Mistake three: not checking for renewal charges after cancellation

Always log back into your account 7 days after you cancel to verify that your renewal date has disappeared and no charge is scheduled. If you see a renewal date still listed, contact support immediately. Do not assume cancellation is complete until you see explicit confirmation that no future billing is scheduled.

Mistake four: ignoring the 7-day refund window for first charges

If you realise Leadpages is not for you within the first week of paying, contact support straight away. The 7-day money-back guarantee is automatic; Leadpages will not refund you simply because time has passed. You must request it and prove your charge date.

Your checklist before and after cancelling

Before you cancel

• Check your cancellation eligibility: are you within the 7-day money-back guarantee window?
• Export or screenshot any pages, leads or data you want to keep permanently.
• Note your renewal date and verify it will not charge you again after cancellation.
• Take a screenshot of your current plan and pricing before you log in to cancel (for your records).

After you cancel

• Save your cancellation confirmation email and take a screenshot of the confirmation message.
• Log back in 7 days later to confirm no renewal date is scheduled.
• Check your bank statement or credit card on your old renewal date to confirm no charge appears.
• If a charge does appear, contact support within 48 hours with your cancellation confirmation.
• Keep all cancellation records for 12 months in case a dispute arises.

Why customers choose to keep or cancel leadpages

Reasons to keep your leadpages subscription

You might want to stay on Leadpages if you are actively using pages to generate leads, the platform is integrated into your email marketing workflow, you have built multiple pages and do not want to lose them, or you are happy with the results and return on investment. The Standard plan offers good value if you only need one user and basic features.

Reasons to cancel your leadpages subscription

You should cancel if you are not using your pages actively, you've found a cheaper tool like Unbounce or Instapage, the learning curve is too steep, you need features Leadpages does not offer, your monthly budget has tightened, or you have decided to build pages directly on your website instead. Monthly charges add up quickly if you are not seeing a clear return on investment.

Contact leadpages for cancellation and support

Leadpages support contact details

Leadpages does not publish a postal address for New Zealand customers. All cancellation and billing inquiries should be directed to:

• Email: support@leadpages.com
• Website: leadpages.com (log into your account for live chat or contact form)

Response times are typically 3 to 5 business days. For billing disputes that Leadpages will not resolve, escalate to the Commerce Commission (comcom.govt.nz) or your bank's dispute team.

When to seek help from stopee

If Leadpages ignores your cancellation request, continues to charge you after you cancel, refuses to refund a charge within the 7-day window, or you are unsure of your rights, Stopee can help. We have helped thousands of New Zealand consumers cancel subscriptions, dispute charges and understand their legal protections. Visit stopee.com to explore your options and connect with our team of consumer advocates. Stopee is your ally when companies make cancellation difficult.

Final summary: taking control of your leadpages subscription

Cancelling Leadpages takes just a few minutes if you use the website method, and you keep access to your account until the end of your paid period. Remember that you have a 7-day money-back guarantee on your first charge and strong protections under New Zealand's Consumer Guarantees Act. Do not ignore renewal dates, save your cancellation confirmation and follow up with support if charges continue.

Whether you cancel today or next month, Stopee is here to guide you through the process and protect your rights. Our platform has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their entitlements. Visit stopee.com now to get clarity on your Leadpages cancellation and take the next step with confidence.